9139 results found
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Add Comments (Threads) for a team (chat) messages
At the current time it’s not enough to answer with a smile on a team (chat) message. A person who wrote a message, cannot understand what you meant while answering with an emoji to his message. If the whole team shares an idea via “Quote”, there is a possibility of losing some messages and there will be a dozen of important messages in the your team chat (which are unimportant)That’s why I want to propose a “Comment (Thread) for a team (chat) messages” feature.The main idea of this feature is:Add “Comments” (Threads) icon for a group message in the right…
1 vote -
Missed call notifications should sync between desk phone and apps
We have different phone groups. When the phone rings and one member of the group picks up the phone, the other members of the group receive missed call notifications. They should not receive the notification unless all members do not pick up the phone. When a user's phone rings, their mobile or PC app also rings. If they pick up the phone on their desk phone, then the app on their mobile phone or PC shows a missed call. If they pick up the phone on their mobile phone or PC , then the desk phone shows a missed call…
1 vote -
default phone to do not disturb as soon as you are on a call...even for intercom calls.
If someone is on a call and we intercom them, they and the other person on the call can hear what we are saying.
1 vote -
Assign multiple lines to one phone
RC should allow for assigning multiple lines to one phone. If there is one assistant, and they are working for multiple people, the assistant should be able to tell what calls were missed by what person. This is currently not possible. This feature would lead to a great improvement in business environments where the secretary needs to monitor multiple lines. Currently we can only forward lines from the bosses to the secretary, but this doesn't solve the issue. Neither does the Presence feature.
11 votes -
Lock down domains associated with our Company & Reporting on it
Client would like to identify users and prevent them from signing up for free accounts by locking down their domain.
15 votes -
More Recent Emojis!
I would love more options for recent emojis to react to other's messages with! At least ten options would be great!
2 votes -
Adding a timed message to our hold music
Please work on adding an option in the portal's Greeting / hold music section for an option to record or TTS a message that plays as an "interruption" or break when callers are on HOLD - with a time selection of interrupt every 20, 30 , 60 sec / 2 minutes or 5.
4 votes -
Enable call log retrieval indefinitely into the past
I suggest that you enable call logs to be retrieved indefinitely into the past as I believe many users are like us - businesses who don't usually need to retrieve call logs except under unusual circumstances (like in our case, an IRS audit!).I need our call logs for January - December 2020 in order to respond to an IRS audit. We have never needed to retrieve our call logs in the past so we did not set up Archiver, and I was not aware of the time limitation on call log retrieval. I contacted Support by phone and chat and…
1 vote -
Login Page Change when forcing SSO
It would be nice if RingCentral were able to change the sign in page when forcing SSO: Either:
A: Force/Change the Single Sign In button to only appear
B: Change the Sign In page to only show Email Address as an option, since Phone Number will no longer work.Current setup is deceptive to End Users, since the sign in page shows you can use either your phone number or email address, when the phone number option no longer works. With the current setup, this results in possible calls to the helpdesk when users think they can still use their phone…2 votes -
Add the ability to delete multiple faxes at once on the desktop version
You should be able to delete multiple faxes simultaneously on the desktop version. Apparently, you can do it from the mobile app only.
10 votes -
API to allow flow of MS Teams messages and video meetings to and from RC app
Would allow a quick and easy integration to RC app from MS Teams, in addition to allowing a mixed usage of applications (per user preference) in a single organization.
1 vote -
Search bar for text messages
I would love to see a search bar for texts so I can search for the last time I texted someone. I do a lot of group texts, so I cannot just pull up the individual contact to see the history. I would love to be able to search for all the group texts including a specific individual.
1 vote -
Audio only conference calls
Add a way to schedule audio only conference calls. Currently, we only see an option to schedule video conference callsPSAT Survey, Feature Requested By: info@phcreativeagency.com
2 votes -
Ability to apply a delayed ring to a monitored extension
We are an organization that still has a live answer receptionist and actually use the desk phones to do everything. Our executive staff have administrative assistant's that answer their calls when they do not. Our 10 year old Shoretel System allowed us to assign a ring delay on the button on the administrative assistant's ShoreTel desk phone. So it would ring Mr. X's desk phone 3 times then for 3 additional rings it rang both Mr. X's desk phone and the button the monitored extension button the the assistant's desk phone at the same time for the next 3 rings.…
2 votes -
Park callback is too fast, then drops the parked call
When I park a call after about 5 minutes it calls me back, then if I don't answer within perhaps 15 seconds it drops the call. This is both too fast for it to ring me back from a parked call in my opinion, and very bad for it to drop the call. As an example, I just lost a call to a vendor's tech support because the customer didn't let me off the phone quick enough when the parked call rang back so now I have to wait in the vendor's phone queue again to get them back. Instead…
2 votes -
Add announcement option on call queues
there should be an option to announce incoming queue name, not just display, press 1 to accept. that way, the member knows how to answer if he/she is in various queues...
1 vote -
Independent login/logout for desk phone and RC app for call queue members.
A call queue member may wish their desk phone to remain in queue but their software app not, and vice versa.
6 votes -
Send text to number from voicemail
It would be nice to have a button to send a message to a number that leaves a voicemail, unless it's a landline. Then instead of having to copy and paste the number, go to the text portal, start a new conversion, and paste the number, it's one button that lets you initiate a text thread with that number.
4 votes -
Calendar Tasks variable time settings.
In the tasks area of calendar creation there needs to have a customizeable time frame menu item. For instance, there is the ability to create a weekly repeat item, but if an item is bi-weekly or bi-monthly, there is no ability to address those types of repeat items. Also, if something needed to have a task scheduled for every other day instead of every day, other software allows every (2) days or however long the period between tasks, but RingCentral does not. Can this be changed to be further customizeable by the user?
2 votes -
Option to search forwarded calls
Admin should have the ability to search for forwarded calls under Performance Reports. The data should be exportable.
2 votes
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