12731 results found
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Enable Call Monitoring on a Three-way Call
Current call monitoring only works on a normal phone call, it would benefit the customers who can monitor all calls within the company even if it is a three-way call.
2 votes -
Full Support of Paging Devices instead of manual configuration
Full support of paging devices instead of manual configuration, currently we are getting the sip to the admin. It would be effective if the paging devices could also be provisioning normally like the other phones.
2 votes -
Capture caller IVR response
We wanted to create an extension which will play a recording that will discuss the terms and agreement with the caller and capture the responses of the caller on the agreement
2 votes -
To Receive EMail Notification on Changes done on the account and Who Made the Changes
A Notification sent to the Super Admin would be helpful if there will be changes done on the account like call forwarding and IVR flow, including of who made the changes.
2 votes -
Billing Contact Information to be associated to any RingCentral number
Partner wanting our system to allow Billing Contact Information tab for contact phone number to accept RingCentral numbers within the account as primary contact number. Current Behavior: Service web by default is set to have the Contact phone section as the main company. Once Contact information is edited, it will not allow to save the details if the main number or any number associated to the account is entered. Reason for Request: Partner said that the set up should be accepted as it is the mode of contact for the contact person indicated. They cannot provide personal numbers as alternate…
6 votes -
Number of callers in queue should be changed so we can programmable as defaults of 5-10 -15 sometimes is not realistic
Number of callers in queue should be changed so we can program any number in there as defaults of 5-10 -15 etc sometimes is not realistic
1 vote -
My caller ID - Remove Drop Down Menu
Hi
Is there a way to remove the drop down menu form the My caller ID field in the RC app, so that it only shows the user's DDi?
Thanks
1 vote -
Feature Request - Automated Custom Rules for Annual Announcements
Feature Request: Automated Custom Rules for Annual AnnouncementsDescription: I would like to propose the implementation of a feature that allows users to set automated custom rules for announcements based on specific dates, regardless of the year. This feature would be particularly beneficial for occasions that occur annually, such as holidays.Use Cases:December 25th Announcements:Example: Announce a special holiday greeting every December 25th.January 1st Announcements:Example: Set an automated announcement every January 1st to greet the new year.Benefits:Streamlining communication: Users can pre-set annual announcements for recurring events.Enhanced user experience: Automation reduces the need for manual intervention on specific dates.Increased flexibility: Users can plan…
4 votes -
Allow users to opt out of calls be recorded
Our request is that there be an option to have only calls to external users outside our company directory be recorded. Specifically giving an option to apply that to certain users if I select outbound or inbound there be an option to opt out of calls between users within the organization be recorded.
3 votes -
Automatic Call Recording - Need certain Zip Codes blocked
Hello, we are wondering if there is a way for us to have automatic call-recording turned off for when certain zip codes are called if we supplied them? We were able to do this with our past provider so wanted to see if this was possible with RingCentral. Please let me know when you can, thank you!
5 votes -
Identify the Downloaded Call Recordings in the Call Log CSV file (Which Line)
Manually extracted call logs includes CSV file and the call recordings. Need a way to be able to identify where in the call log CSV file lines does the call recording is for. Need a specific identifier in the call recording files to easily know where it goes in the CSV file.
2 votes -
Remove embedded promotion in the email
Every time they receive an email form RingCentral, an embedded promotion is always included. Any option to opt out?
1 vote -
Show the number of the original sender when forwarding fax to an external
Forwarded faxes only show the number that forwarded the fax, not the actual sender. There should be an option to show number of the original sender instead.
1 vote -
Desk Phone After Hour Button/Key
Aside from DND from a desk phone I need to setup a button / key to switch the system/account to afterhours auto-attendant.The auto receptionist is already set up for business hour but we want a way to manually switch to afterhours manually without changing the business schedule.Name Rachel GonzalesEmail: support-wil@linehancommunications.comUID: 3030976036
3 votes -
Extended hold time limit for RingCentral Mobile App for iOs and Android users
The customer would like to improve the hold time limit using the RingCentral Mobile App.Unlike on the RingCentral Desktop App, no time limit on how long they want to place the call on hold without auto disconnecting the call.The customer tested the hold time limit for their iPhone and Android phone and after 5 minutes of holding time the call is automatically disconnects.
3 votes -
Feature Request: Cross-Platform Call Flip
Overview: Currently, RingCentral's call flip feature allows users to seamlessly transfer calls between devices within the same platform (e.g., mobile to desktop). However, there's a growing need for the ability to transfer calls across different platforms using the same device (e.g., mobile device, but transferring from a RingCentral mobile app to a browser-based platform or direct mobile number).Requested Enhancement:Cross-Platform Call Flip Capability: Enable users to transfer ongoing calls from one platform to another, using the same device. For instance, transferring a call from the RingCentral mobile app to the RingCentral desktop, web app or direct mobile number.Seamless Transition: Ensure a…
3 votes -
Ability to Add Account even if the extension is not an actual user. Like Message only extension
Need to have an option to add message only extension on the RingCentral Desktop app or Web App so I can switch my account that has a digital line and the message only extension
3 votes -
Call Integration
I want to be able to make calls using my iPhone and it will automatically use the RC app without having to go directly to the RC app to dial a number.
3 votes -
Have the online account to have a download for all extensions
We need to have to be able to export all extension on the account the only available download is on the User/ User with extension/ download what we need is an export for all the extension on the account including call queue, message only extension etc.
3 votes -
Add optional pin to access RingCentral app on mobile device.
Adding a pin to the app would make it so we can be compliant with federal rules around Contacting patients And protecting PHI. If the device was lost or stolen the Information on the app would have an extra layer of security e to prevent unauthorized access to patient contact information.
2 votes
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