9139 results found
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Allow for extending the call log data retention to 6 months
Allow for extending the call log data retention to 6 months
4 votes -
Manually Activate open mode
In the older days, phone systems would have a hot button programmed on the desk phone that you could touch that would either put your phone system into "closed" mode or "wake up" "open" mode. This manual bypass would allow you to activate normal operations without having to go in and program special hours, for those occasional holidays or special days you open outside of normal schedules. Though your online portal is nice, it is not something general staff have access too. So, it would be awesome if on the phone, there was a speed dial button or function under…
3 votes -
Transfer a Conference Call
Need the functionality to take a conference call and transfer it. Currently when you attempt to transfer the call, the transfer button is greyed out.
6 votes -
Create process for bulk user call park add
Create process for bulk adding call park features to presence settings on multiple users. Right now has to be added individually at user level. When dealing with 50 + extensions that is quite time consuming. If could be added to template or a bulk update process would be very helpful.
5 votes -
1st and 3rd, 2nd/4th Saturday/Sunday toggle on/off button please
With a button similar to the attached screenshot, customers can create schedules for automation for opening/closing every OTHER weekend or EVERY other day of the week of their choice. This is a must! Would be helpful not only to your staff, but to customers more importantly. My office is working every 2nd and 4th Saturday of the month. 1st and 3rd are off. Currently the two options for this is to 1. - Create a schedule for every specific date of each month and cannot forgot every date moving forward. Or #2- Create a phone handling setup that I have…
2 votes -
The ability for Admins to check timestamps on when accounts were first created.
This would be a fantastic tool for us Admins to use to find accounts that have existed within a given date range or finding an exact account.
1 vote -
Public parking extended time
I have several customers that need the public parking hold times to extend from 5mins to 15mins or longer
1 vote -
Add AI criteria
Add AI analysis to recorded calls as well as recorded videos.
1 vote -
Call queue auto answer
Allow for auto answer in from a call queue or set up a simple hunt group from main lines. allowing customers to pickup the handset and answer the phone on Deskphones
3 votes -
SMS Messaging Short Code and Extension Numbers
Is there a way we can implement a way to successfully unsubscribe from SMS messages from those who use shortcodes that match user's extensions? Example: 80468 is a short code for a company's marketing campaign, but if this matches a users extension when the user texts "Stop" it goes to the extension and not the short code number. Without changing their extension is there a way this could be corrected?
9 votes -
Bulk user download with meeting provider included.
It would be beneficial to have a bulk user download feature that has all information downloaded like: Meeting Provider Information, and other information included in the User Details.
9 votes -
Option to Dial 0 and be directed to call queue
Customer is asking to have an option on their users' phone to select 0 and gets routed to main call queueThis is for users who do not have an active call.
2 votes -
HUD menu in Google Chrome Extension
We need both the Click-to-Dial functionality we get with the browser extension, but also need the HUD-Extensions in order to quickly transfer a call to an extension pinned in the HUD area of the desktop application. This is a quick 2-click way to transfer a call, without have to type the extension, which is cumbersome in a high-volume outbound call center. It would be great to have the HUD-Extension as a menu available in the browser.
2 votes -
Password and PIN Expiration Requirement
Admins would like the ability to force Passwords and PINs to be changed or updated every 30-180 days.
26 votes -
Disable email notifications for call recordings
We continue to get email messages from Ringcentral that our phone calls are being recorded. We already know this, we do not need emails constantly advising us of this.
23 votes -
Include Annotate Feature for Fax from the App
My customer said "It is a PDF document. I open it and then print at using the ring Central printer. It opens and leaves me a place to put in a phone number on the old RC PHONE. That part is not happening anymore in the RC APP.
1 vote -
Separate the Call Forwarding & Voicemail
Could you please separate these features, as they were previously separate and named as "Call Handling & Forwarding" and "Messages". In the Roles section, the new combined feature is not even listed. In the Roles section under "User Settings" it still shows 2 separate features: "Call Handling & Forwarding" and "Messages & Notifications". On the Administrator end, we would like the ability to deny access to the Call Forwarding as we did before. We do not give our users the ability to change their forwarding options, as it may cause problems. In addition, the ability to create custom rules. However,…
10 votes -
eFax Preview
When preparing a fax in the desktop app, the fax cannot be previewed prior to sending. This feature would be very useful to make sure it is correct prior to sending it. (FYI, Fax is not included in the Product Line below)
1 vote -
System needed that is supported by ChromeOS
I cannot download the Ringcentral App on my Chomebook computer since it does not have Windows. Ringcentral app does not support the ChromeOS operating system.
1 vote -
Hide company contacts feature
It would be nice to have the option to hide contacts list from certain users. Not all users need to have direct access to a company's CEO for example.
1 vote
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