11282 results found
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Easiest or fastest way to check if a number is being used or active.
I have a list of people that have multiple phone numbers and I was wondering if there was a fast way to see if they are using them all
1 vote -
Another system set up to know where the sender sent an sms to an auto receptionist number
Would like to check if we can add another system where customer can set up another system where they could know where the sms was sent
1 vote -
Leave a group SMS
Give us the ability to leave a group SMS, similar to how one can leave an online group chat.
5 votes -
Easy access to all phone recordings from the app
Please add a way for managers and other non admins that have access to phone recordings or analytics to be able to access them from the desktop app. Right now if a manager or supervisor wants to access any of this system they need to know the URL to access it. Where as an admin can get to this information by clicking on their profile picture and clicking Manage account or Clicking Company Settings then Visit Admin Portal.It would be great if anyone that had access to the recordings could get to them directly from app.
6 votes -
RC App New Action Message Option(s) Parody - Allow For Attachment(s) and FONT changes
Currently, when creating a new 1:1 or 1:many message through New Action (+), the app does not allow for the inserting of attachments, nor the manipulation of FONT. You must first send a message to the user, then edit that message to add the attachment or adjust the FONT as required. Parody for our messaging options is important.
2 votes -
Sync Ring Central with Dealer center CRM Automotive related
Sync Ring Central with Dealer center CRM Automotive related so I am able to auto sync contacts/ calls from customers
2 votes -
Request for Call Queue Visualization Tool
We have faced some inconsistencies with our call queue priorities in the past, and would like to see if it would be possible for a tool to be put into place to give a visualization to the actual placements and priorities of the staff in a rotating call queue; while notating the idle time or current status would be nice, simply seeing where staff are in relation would greatly assist in our reading of statistics and be able to deduce details without requiring direct support.
1 vote -
Remove the silence gap when, caller enters no action: Connect to operator
We don't want the silence gap between the company greeting, before connecting to the operator.
1 vote -
received a notification if one of your VIP number is calling
Kindly check if you can add a features where we can get a notification if one of our VIP client is calling. Capability to received notices so that we can place a current call on hold and switch line to our VIP client after creating certain call rule
2 votes -
Please Add this feature. Caller ID for SMS Inbound Texts to include Caller ID even when not in Contact List
I receive texts from outside my contact list frequently, and cannot determine who is textig me without asking them.
9 votes -
Merge contacts for RingCentral App and Microsoft to prevent duplicate contact
This is useful for customers that are using the RingCentral App that is embedded in Microsoft Team as it prevents the duplication of the contacts that exist for both RingCentral App and Microsoft 365
2 votes -
Access app features when using desk phone
A feature in which when a call is made on the desk phone`s handset, will still have the capability to utilize the features in RC app such as placing the call on hold, transferring the calls while on an active call
1 vote -
Answer the call first and call is being recorded greeting.
When making an outbound call the caller have the chance to interact with the calling number and an announcement will play that the call is being recorded. In this way, the calling number won't assume they are receiving a spam call.
1 vote -
Sync Quickbooks Contacts
I would love to be able to sync Intuit Quickbooks contacts so that when one of my customers calls/texts their name shows up on caller ID and I could maybe even see their info from Quickbooks.
1 vote -
block number for certain site only
block number for certain site only
4 votes -
Bulk User Upload for Glip / RC App Teams
Bulk upload for all Users on the account as RC / Glip Teams instead of searching or adding them one by one.
9 votes -
Holiday/Night Button
Why is a holiday/night "button" not available in the RingCentral universe? This has been a feature of traditional PBXs for DECADES. There needs to be a way that Holiday/Office Closed greeting and menus are simply activated, and a selection of several menus should be available. Not all businesses have regular hours, and circumstances sometimes dictate that the office is closed. Snowstorm? Fire across the street? My client's 20+ year old Toshiba PBX had a simple way to do this. Last person out would activate it OR it could be activated remotely through the voice menus.
90 votes -
Synch the contacts with AMS or Agencyzoom with in Ring Central
If it is possible to synch the contacts with AMS or Agencyzoom with in Ring Central?
2 votes -
More programable options for Presence keys
We are coming over from Mitel and were hoping for some feature parity between our old system and our new system. There was one feature in particular that was very useful called Monitor Extensions. There is something similar with Presence keys on RingCentral. But on Mitel there were a lot of different configuration options so that users who monitor other users calls could either set the monitor key to ring or not ring. And this was configured for each line so there was more control over what would cause the user who was monitoring other user’s calls would actually ring…
3 votes -
carrier lookup display intergraded with my app
cx is suggesting to have a carrier look up display integrated with the application to easily check the carrier of the calling number
3 votes
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