9677 results found
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Muted Conversation Improvement
The "mute conversation" feature could be improved, as they do not truly mute. I wish a muted conversation did not populate the notification bubble on desktop or mobile apps. In app, the conversation could just be bold instead of populating the unread messages bubble. To me, the notification bubble always signals I need to read a message. Until I'm in the app I can't tell if it's something I really need to address (an unmuted team) or something that I really didn't (a muted team). In theory, a muted conversation would be one for higher level personnel: something that I'd…
6 votes -
Separate ring for Desktop app and Mobile app
Call Handling & Forwarding to separately ring Desktop & Mobile Apps
191 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this is planned. It is coming with new call service features in Summer 2024! -
Send SMS Privately Out From Group Txt
The customer wants to have a way to send privately out from group text messaging aside from sending manually to the phone number.
1 vote -
Automaticaly sync Contacts from Ringcentral Apps and Phone to High Volume SMS website
Currently, High Volume SMS does not have any contact from RingCentral. Please improve the integration from High Volume SMS with RingCentral Apps and allow Ringcentral Phone App to have the same access of send Text Message with the same number that being used on High Volume SMS. It is very inconvenient to have using 2 different platform in order to manage the voice calls and messages.
4 votes -
Add Anker device support to headset controls
I have an Anker PowerConf S360 speakerphone. It is detected as a headset. When I press mute on the device, it is muted in RC but when I unmute on the device it does not unmute in RC until I press unmute a second time.
6 votes -
Resize Call Window
The customer would like to resize the call window to see who is calling them and remove the bunch of dead space in the app.
2 votes -
create a group that contains multiple groups.
is it possible to create a group that contains multiple groups.eg. extension 507 has call queue 508 and 509
1 vote -
The same audio/microphone connection source for app and deskphone
The customer wants to answer the call in the RingCentral application, but wanted to use the headset connected in the physical phone. Option to use one audio input for the RingCentral application and deskphone.
1 vote -
.HEIC File Format on SMS
Please add support for file formats .HEIC .HEIF .HEVC on SMS. We are a healthcare company that request timesheets from nurses. 50% of our user base has iphones and it is an impossible task to request them to set different photo settings to send in a .jpeg instead. Passing on this task to our customers discourages them and results in lost business for us.
3 votes -
Play Announcement enabled on Stand alone app and web
Customer wants to have the option for play announcement available for desktop application and web as this is an important feature on their end.
4 votes -
Globally Enable/Disable Headset Controls in RC App
It would be great if there is an admin setting to globally enable/disable Headset controls ; this way, admins don't have to tell their each of their users on how to disable the setting
4 votes -
Create shortcut key for Compact vs Full View in Jupiter
This is not a customer request rather feedback on the app. We introduced the ability "New Phone experience" to reduce width of your phone window but requires you to manually move your windows size. Would be very helpful if there's a compact vs full view shortcut key.
1 vote -
Add submitted fax into the fax transmission result
This feature would be helpful as we need to upload the fax submission result along with the submitted fax into our crm.
1 vote -
Custom Themes for Jupiter
It would be great if we could customize our client to our liking, similar to how code editors allow you to use community uploaded themes in the marketplace. This would allow users to add their favorite styles to our app and promote them in the App Gallery. The current Jupiter themes are limited and lack color creativity. Allowing us to create our own themes would be amazing! To achieve this goal, we would need to create a framework that allows users to update the colors on the fly.
1 vote -
Report of mobil app user log in
get a report on who is logging into Ring Central app
1 vote -
Caller ID post answer
After a call has been answered, the full caller ID can only be displayed via mouse over. That makes it impossible for customer care agents to see the full caller ID and be able to look up the caller in Salesforce. The request is to display full caller ID when a call is answered without requiring mouse over or other intervention on the part of the agent. It is a hinderance to agent efficiency.
2 votes -
Allow for Alert Timer of 0 Seconds for Call Queue Pickup "Alert Timer" Settings
I am transferring calls to an unrecorded queue to take phone credit card payments and other sensitive information. The "Alert Timer in Groups >Call Queues>Queue>Pickup Settings & Members>Settings>Alert Timer has a minimum wait of 5 seconds, which adds an unnecessary 5 seconds to every call that requires this procedure. Please allow for an option that is 0 or 1 second.Thank you.
5 votes -
Be able to use web hyperlinks in the text tool
Its a real shame that a phone platform like this does not allow the capability to put a hyperlink for a website in a text. I have to type out or send the exact URL. Makes no sense. Text is my main source of communication and I send links all day to sign up for events, etc and I have to email them instead.
3 votes -
Ability to hide auto receptionist and company numbers from the "call from" drop down
Customer wants to be able to hide the IVR menu numbers and company numbers from the "call from" drop down for certain employees when they are placing a call. The reason for this is that some of their IVRs are intended as hotlines for specific end clients and they have had some instances where an employee will select the an IVR menu number as their caller ID and they then have customer x calling back on customer y's hotline number, ultimately causing confusion. Overall the customer has requested that we provide a feature where they limit the "call from" drop…
7 votes -
Show the current IP of deskphones
You can see the phone is on the network, you can see the phones MAC, Why cant you see the current IP address of the phone? The phone hub shows a ton of valuable information regarding the phone, except the IP address. Please fix this.
13 votes
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