9139 results found
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Call Queues - Call Log - Integration to WebApp
It would be great to get the possibility to check call log of CQ you are member of, directly in the webapp, instead of opening a Chrome tab.
2 votes -
Add Brave browser compatibility
I use Brave browser but cannot login to the admin portal using it. I have to use Chrome. I get an error message about it being temporarily unavailable.
3 votes -
Azure AD Map Business Phone field to Extension in RingCentral for user provisioning
Need the ability to map Azure AD attribute "Business phone" to extension in RingCentral. This will streamline the user provisioning process for enterprise customers in that they won't have to update in two places. Other attribute mapping should be enabled for adding to queues etc.
1 vote -
Disable Call recording prompts on Internal Call Transfers
PLease add an option where users can disable call recording on internal transfers (like peer to peer)
1 vote -
Bulk creation of 911 locations
I tried to bulk create my 90+ users, but it gave me an error message that said their "Emergency Address doesn't match any of company emergency response locations." I asked through chat, but there isn't a way to bulk create 911 locations, so I have to do them individually. It would be nice if we could bulk create them since the data is already required on the bulk user update form. Or, allow them to be created through the bulk user update.
7 votes -
Remove or lock the "Call from" option from specific users
Currently, Users can use the "Call from" drop down to change the number that the call they are placing, comes from. This is a great tool for certain users on our team, not so much for the ones that don't need this. For the majority of our users, they shouldn't be able to use, let alone see, this function.
5 votes -
Show dependencies on service.ringcentral.com
Hi,Sometimes, we can't delete certain objects such as "call queues" because they are being used by other objects such as "users".Finiding the dependent object can be very time consuming.We need to have a feature that shows the dependencies of this object so we can tackle them directly.
13 votes -
Click to Dial On Computer and RingCentral Mobile
Our field sales team love the idea of being able to work from their computer and be able to click on a number on the internet or their CRM and have the number be called by their RingCentral mobile application on their mobile device.
2 votes -
Disable HUD park notification
Every time a user parks a call, the entire office gets notified. This is confusing as it implies that the call is parked for them to pick up. Users do not need to be notified when a call is parked.
16 votes -
Customize and change ring order of incoming calls on RC desktop/mobile app to another position besides First.
Right now I have the RC desktop app and a physical desk phone. I would like the ability to be able to change the RC desktop app to ring (2nd) in the incoming call order rather than default to the first spot. It forces me to have to toggle it on/off on a daily basis where if I'm in the office I only have my physical phone ring and if I'm out of the office I will toggle on the RC app to receive incoming calls first. If I had the ability to position the RC app in second place…
8 votes -
Ability to Forward voicemails to another extension
I received a voicemail in error, it should've gone to another extension. After chatting with a RC tech I learned there currently is no way to forward that voicemail to the correct extension. I need to be able to forward voicemails to the correct extension, preferably with the option to add a little message of my own before the voicemail like "hey, this is actually for you" and then the message plays.
3 votes -
Change SMS number to reflect outbound number
When agent is making a call & SMS he needs all numbers to reflect the same so it is not confusing to the clients. Right now he is calling from 407-604-0254 and the SMS is coming from 407-723-7163. We tried switching it to the 407-604-0254 number but does not allow number to be changed. Ring Central Rep Ralph tried to change it on the back end and was not able to do so. He suggested I add an idea here. This is super important for our agents and we need it done ASAP.
4 votes -
Create a SPAM WARNING when spoofed PSTN inbound calls match a number within the RC Tenant
We have had instances where inbound PSTN spam caller ids have matched numbers within our RC tenant. This has resulted in instances where individuals believed their supervisor has called them when they did not. A call within a RC Tenant to another number within the same tenant should never originate from the PSTN, these are station to station calls. When a caller ID is presented that is within the same tenant, can the caller ID be flagged as 'SPAM Warning', or even blocked altogether, as the call has arrived from an apparently invalid direction?This mimics SPAM Warnings done by cell…
21 votes -
Custom Rule should not affect call queue member's current status
When adding a custom rule that applies on the current day, call queue members should not be showing as UNAVAILABLE under phone system>groups. This is showing incorrect status of the actual user.
2 votes -
Need more detail on fax failures other than just 'failed.'
Assist with troubleshooting fax failures to determine if it is on receiver or sender side.
3 votes -
Removal of "tips" popups
The popups that continually show up as "tips" get irritating, especially after having RingCentral for a week. They often pop up as a call is coming in, or as a video call is coming in, making it difficult to answer, often resulting in missed calls
16 votes -
CapsuleCRM integration
all other CRM seem to be available, why not CapsuleCRM
1 vote -
Update IVR Greetings By Dialing In
We have several departments that need to update their IVR Greetings regularly, and having them have to record the greeting then submit a case is time consuming. It would be beneficial if the IVR Menus would have a PIN that the appropriate users can log into the IVR extension to update the greeting.
1 vote -
Display My Caller ID while on a call
In previous RingCentral DialPad versions, my caller ID remained viewable throughout an active phone call.On this newer version (Web: 22.3.30.1620 2022-09-19 17:44:15), I was hunting for my caller ID while I was on an active call. In the conversation, a conference call was placed to a third party; then, a voice message was needed. In the voice message, I fumbled with leaving my callback number. I don't make too many outgoing calls, nor do I call myself. When I needed to know my caller ID in that instance, it was not available. My reflex on the older RingCentral app was…
1 vote -
Include Property ware to Integrate with Ring Central
Hi as a company that uses property ware a lot. We need to have a way to synchronize Property ware to Ring Central.
1 vote
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