11282 results found

1. Separate windows for screen shares and participant camera feeds

   While in a RingCentral meeting, our users would like to have shared screens and participant camera feeds in separate windows, so that the screen share can be maximized to full screen on one monitor and the participant camera feeds can be dragged over to a secondary monitor.

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2. Porting Mobile Numbers to RC

   Ability to Port Mobile Numbers to RC system instead of just landline numbers

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3. Share MAC audio in the RingCentral Video Meeting

   Need to share MAC audio in the RingCentral Video Meeting. Currently, Mac users can only share computer audio when they are sharing a Chrome or Microsoft Edge browser tab.

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4. RCV BAM (Bot & AI Model)

   As AI is developing and rapidly growing that is helping people in a lot of ways. Below are some suggestions that can be helpful to customers on daily basis. In addition to this, a BOT can answer users' general queries like How to set up a meeting, camera troubleshooting, etc. Hey userA, How can I help you today? General QuerytroubleshootingConnect to an Agent for HelpSubmit an IdeaSubmit the logs with Issue detailsConnect with AI Others1) Using BAM to get the answers to the general questions directly in Chat/glip by posting the question. 2) Using it for directly opening a support ticket, reporting bugs, and Submitting logs with issue descriptions instead of jumping to the help section, as this will be like an interaction preferred by the users.3) Using it, creating Meetings with Auto generate topic details. Ex: Hey RCV BAM, generate a meeting for 11 AM tomorrow for the Topic of "How to Drive with some detail" and BAM! you get the meeting information with details that can be edited by the user before finalizing it.4) Example, the user will be away from the desk but want to be sure to notify the team about the event. Ex: hey BAM, send the @True Success event details tomorrow in the Group @RCV to remind the team to join it. 5) Admin of the account can interact and change the settings. Ex: Hey BAM, Disbale Auto-recording, Delete UserA account and data related, etc 6) User wants to connect with someone but user B is not available. Ex: Hey BAM, notify me when User B is online. 7) Informing/Quering BAM to generate a response for the latest message received from @UserA in formal/informal language 8) Using it to Broadcast a message without creating a group @UserA @UserB @UserC Guys, join this Instant Meeting (BAM Creates it as a keyword entered" Instant Meeting") for a discussion at 5 PM now. 9)Admin: Hey BAM Generate a report for UserA call time and dialed numbers. NOTE: yes there will consent is required for the user to read the data, but everywhere it is accepted as the data is always encrypted in the such path and only used for AI training model.

   As AI is developing and rapidly growing that is helping people in a lot of ways. Below are some suggestions that can be helpful to customers on daily basis. In addition to this, a BOT can answer users' general queries like How to set up a meeting, camera troubleshooting, etc. Hey userA, How can I help you today? General QuerytroubleshootingConnect to an Agent for HelpSubmit an IdeaSubmit the logs with Issue detailsConnect with AI Others1) Using BAM to get the answers to the general questions directly in Chat/glip by posting the question. 2) Using it for directly opening a support… more

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5. Capability to include IVR menus on ACR

   RingCentral customers are now looking to include calls going to IVR menus included in ACRThis will help them manage all calls when doing employee audit.

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6. RingCentral for Dynamics: ringtone settings: off/on, change ringtone, adjust volume. (current ringtone very loud, sounds like old-school...

   ...landline). RingCentral for Dynamics: ringtone settings: off/on, change ringtone, adjust volume. (current ringtone very loud, sounds like old-school landline)RingCentral for Dynamics: ringtone settings: off/on, change ringtone, adjust volume. (current ringtone very loud, sounds like old-school landline)The ringtone sound and the volume of the ringtone is very loud and sounds like an old-school landline telephone. Many users find the sound distracting and "painful."There are no settings to turn this off, change the ringtone or adjust the volume.

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7. Adjust wording within RingCentral Desktop/Web App for setting Voicemail Greeting

   Currently, when going into adjust voicemail greetings within the RingCentral Desktop or Web app, the user is given the option to "Record" only with seemingly no option to upload a pre-recorded file etc like they do within Service Web. Clicking on "Record" however does then pop-up a new window where you can record and upload, but is currently very confusing for users from a UI perspective and could be labelled clearer, i.e. "Record/Upload" or "Edit Voicemail Greeting".

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8. Mitel 480G - Add Extension to phone home screen

   Testing the Mitel 480G phone enrolled with RingCentral.With Mitel, the top bar on the home screen shows the user's extension. It does not with the RingCentral firmware. It is handy to see that at a glance.

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9. Apply updates on template to users

   When there are updates in a template, it looks like we need to reapply the template to a respective group/individual. Is there a way to automatically apply the updated template to users?

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10. All extension must have the option to see the text message sent to company main number

    For the all extension have the visibility to see the text messages.

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11. Keep Caller ID for warm transferred calls (non-polycom phones)

    -It allows users(who don't use polycom or the app) to properly identify the caller id of transferred calls-add a toggle in Admin Portal to let clients decide if they want to implement keeping the caller id on transfer

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12. Call queue custom rule where people calling the line are automatically put on hold

    I want to create a rule where people calling my line are automatically put on hold (not incoming) after hearing our welcome message. I can have multiple callers at a time and can't always answer the call to put them on hold, but I don't want to miss their call. We are a live show.

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13. Configure Keypress to Return to the Main IVR Menu

    The default keypress to go back to the Main IVR Menu from the Dial-by-name directory is "0." This contradicts the "0" function of each IVR Menu which is used for our receptionists. Please add an option to configure the keypress to go back to the main IVR Menu of the dialed number.

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14. Add "Check Web Case Status" in MVP Admin portal

    Hi Team,Clients looking to find updates have to go to admin portal, click on "Open Web Case" then change URL https://support.ringcentral.com/new-case to https://support.ringcentral.com/caseThis is the workaround we give clients. Wouldn't we be able to add a "Check Web Case Status" link on admin portal to make it easier for clients?Thanks

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15. generate a report to see individual user extensions who divert calls to call queue.

    looking for an option to have a report to see individual user extensions who divert calls to call queue.

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16. Check who turned on the transcription for a certain meeting in the past.

    Able to view who turned on the transcription for a certain meeting in the past.

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17. Email notification that includes SMS content and associated phone number to email staff

    We send text messages to our vacation rental guests, requesting feedback about the cleanliness of their rental upon their arrival with a scale between 1-5. It would be VERY helpful to include the content of their response in email notifications to our staff. A step further would be to have the option to set up filters like Gmail has so we could configure specific keywords, SMS number as triggers to go to specific people's email address. If this was available, we could route notifications to different people to address the issues if the guest responded with a 1, 2,3,4, 5, etc.

    We send text messages to our vacation rental guests, requesting feedback about the cleanliness of their rental upon their arrival with a scale between 1-5. It would be VERY helpful to include the content of their response in email notifications to our staff. A step further would be to have the option to set up filters like Gmail has so we could configure specific keywords, SMS number as triggers to go to specific people's email address. If this was available, we could route notifications to different people to address the issues if the guest responded with a 1, 2,3,4, 5,… more

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18. Add mobile instruction when signing up using express link

    Signing on mobile phone via express link will send an email link. We would like to add instruction where to go if it is via link on mobile or computer.

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19. Send SMS using personal mobile number

    Send text messages from personal cellphone numbers using the RingCentral app and allow receivers to reply to them.

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20. Call Monitoring Status

    We want users to see when we are on calls and with whom. We need an option to remove/turn off the status when we are monitoring someone.

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