12095 results found
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The customer wants an option to automatically send a text message to callers when they cancel an incoming call, indicating that they are...
... busy or engaged in another call.. The customer wants an option to automatically send a text message to callers when they cancel an incoming call, indicating that they are busy or engaged in another call.
1 vote -
Round Robin in randomized order
I am requesting that we add a second round-robin that rings members in a randomized order.We use round robin call queues for incoming sales calls. However, the longest idle approach simply rewards the laziest sales person. Ringing the sales people in a randomized round-robin would make more sense.
7 votes -
Allowing +3188 to be added as an International Number
I'm trying to add an 88 number for the Netherlands to our account and get the error "The number type and prefix you have provided does not match" I go to add number, choose Netherlands, then Geographic number then scroll down to the 88 - Location Independent numbers/nomadic and the error appears and I can go no further. If I go to Netherlands and non-Geographic numbers I don't get the option for an 88 number.
1 vote -
Park Location capability on Yealink CP965 Conference Phones
To support the feature and be able to park calls on a Yealink CP965 phone.
1 vote -
Ability to manage call forwarding in the RC Mobile App
ability to manage call forwarding in the RC Mobile App, So no need to go to the admin portal or to the desktop app to manage it. It will be easier if customers can add, turn on, or off the call forwarding directly on the mobile app.
1 vote -
Ability to add multiple same extension on others phone presence
Capability to add multiple extensions same users of some elsedesk phone. Currently, it will allow you to add 1 line per user.With this, can can utilize placing a call on hold and different extensions can answer it without affecting the other calls on hold on different lines.
1 vote -
Sync HUD from the old phone app to the new app
, Customer wants to sync the HUD or status to the new app even if the other users are still using the old phone app.
1 vote -
Operator Extension for main number
Hi team,Please have a feature for company main number that can be received multiple user extension
10 votes -
When extension 112 is dialed it needs to be routed back to the operator instead of it hanging up.
Customer ported in and had extension 112, when customers dial the 112 extension it says that it's invalid then hangs up on the caller. What customer wants to happen is when it's dialed it will say that it's an invalid number then be routed back to the operator instead of being hanged up on.
1 vote -
Polycom e400 added to the list of certified phones
cx wants the e400 polycom to be added with the option for assisted provisioning
1 vote -
Enhanced Team Messaging Group Visibility and Role
I am writing on behalf of our customer who has expressed a need for an enhanced feature in the RingCentral application.Feature Request: Enhanced Team Messaging Group Visibility and RoleDescription: Our customer is seeking an option within the RingCentral platform to have comprehensive visibility over all Team Messaging groups created within their account. Currently, there is a desire to streamline the process by implementing a specific feature role. This role would empower designated users to create and manage Team Messaging groups exclusively.Proposed Solution:Team Message Group Overview: Introduce a centralized dashboard or section within the RingCentral interface that displays a list of…
1 vote -
Ability to manager all the features on the RC App as Administrator.
Ability to manage all the features on the RC App as Administrator.The customer would like to limit the feature on the RingCentral app for all their users. They want to their users to see all the features and settings on the RC app and have the option to manually change it.
1 vote -
Call transcript with summary and call quality monitoring Feature as the CallRail has with extra 15% up charge for that feature will help...
... both RingCentral in the game and customers will stay Loyal for long-term.. Call transcript with summary and call quality monitoring Feature, as the CallRail has an extra 15% upcharge for that feature, will help both RingCentral in the game and customers stay Loyal for the long term.
2 votes -
County is not available for emergency response location
We have identified a critical issue concerning the acceptance of certain county/area inputs within our system.Upon customer attempts to update their location to the correct address, an error message is consistently generated: "Validation errors occurred. Please confirm the fields and submit again."The verified emergency response location in question is North Lincolnshire. Our Subject Matter Experts (SME) and the Emergency Response Location (ERL) Support Team have meticulously confirmed the accuracy of this address.Ensuring the precise location information is crucial, especially in emergency situations, to facilitate the swift and accurate deployment of our emergency response teams.Your immediate attention to this matter is…
2 votes -
Optimize the blocked calls section in admin portal
Optimize the blocked calls section in the admin portal (User>Phone>Blocked Calls)we have thousands of blocked numbers and it loads/displays all numbers in a single panel that causes the browser to become so slow and worst unresponsive all the time.we are using the super admin user to block the number that's why we have many registered numbers in the blocked calls section.we suggest to:
Don't load/display the list of blocked numbers in a single panel. Make a search bar instead and show only the searched number for checking and removing.2 votes -
Option to Delete any Team message by admin on the RC mobile app
The admin cannot delete a message posted by a member on any group/team in the RC mobile app. So admin wants to have an option to Delete any Team message posted by a member on the RC mobile app
8 votes -
Increase SMS Allocation
Please consider increasing the sms allocation. Unlimited sms has been downgraded to a very limited allocation which is not enough and we have to pay extra if we go over when we sign up for unlimited and other carriers still has unlimited sms feature.
7 votes -
Voice & messaging encryption
I understand that the voice and messaging encryption features are in the works. Are they available now? If not, I would like to know when they will be available.
5 votes -
Custom Role for Call Queue Manager
Create a custom or add a permission for a call queue manager. Current Permissions available are Full Access managers can edit all settings. Member managers can edit group members and change availability status. Message managers can check/manage queue voicemail.Requesting if the access for update call queue hours, update the voicemail recording and update call queue members have seperate permission.
5 votes -
Add the ability to see Online/Offine Status of Hard Phones through the User List Download In ServiceWeb(Excel & PDF)
When downloading the entire user list in Service Web in Excel format or PDF format, I would love to see a column added to see the online/offline status of each hard phone we have on the UID. This would enable us to perform quick audits to determine the status of hard phones at any given time period without having to click into each user/extension to check this under Users<Devices.
6 votes
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