11788 results found
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Colums for Record username and User work hours schedule
when downloading user list, there is no column for Record username and User work hours schedule, as one gance for the account administrator
1 vote -
filter to check the usage of desk phones within ringcentral on analytics
to track if the desk phones are being used by the employees
1 vote -
caller id and number called on inbound calls on the RC website
caller id and number called on inbound calls on the RC website under the call log dashboard.
2 votes -
Ability to block a guest with out blocking their entire domain
I need the ability to block a guest with out blocking their entire domain. As is, blocking the guest auto blocks the domain and kicks any other guest from that domain out as well. Unblocking the domain brings all of those guests right back in. Please give me the ability to just block one guest.
7 votes -
To have an option to filter out spam messages or any message that is not related to business
As a business owner, I would like to avoid receiving any not business related sms, and want RingCentral to have an option to filter out any spam messages.
1 vote -
Button on polycom phone to sign out of queue
I would like a key on the polycom phone to easily sign out of the call queue instead of having to sign into a pc opening the ring central app just to sign out.
1 vote -
Message data export on admin portal
The option to download the message data export via admin portal.
1 vote -
Call Queue Advance without wait timer when all agents unavailable
You can reference my ticket with partner support number 20268830. If all members of a primary queue are made unavailable via DND or administrative action, calls presented to the primary queue should advance to the next call handling step without requiring that the primary queue wait timer expires before allowing the calls to advance
2 votes -
Assign extensions in app
Removing the ability to switch extensions for a number in the app has been very inconvenient. We use this service to make sure someone is available by phone at all times. To use a browser now to switch extensions involves multiple steps and can be difficult to navigate when having a limited view on a cell phone. We do not always have access to a desktop when extensions need to be switched. The app should have this feature to provide ease in usability. I do not understand the purpose of removing this option and placing it in “Legacy admin tools”.
2 votes -
Call screening should be able to find easily in the User's settings
Call screening should be able to find easily in the User's settings. It was replaced by Screen callers and it was hard to find in the settings of the extension.
2 votes -
want to have the option for the call recording be continued even they are on the conference call
customer want to have the option for the call recording be continued even they are on the conference call
5 votes -
Received a call from inmates
For a lawyer, it's important to receive a phone call from inmates if they are using a pay phone. The customer is using Securus is set up so that inmates can call their office. Hopefully this can be added as a feature that calls from inmates can received thru RC number
4 votes -
Increase the # of queues a User can be a part of
We are large organization that provides support between different office locations. we also have MOE's for specific languages. One person may be added to 3 different sites meaning they would need to access a total of 6 groups. 2 for each site because of the English and Spanish MOE's at each site. the limitation of 5 makes this impossible. If that restriction was lifted, then we wouldn't have to add and delete people from the MOE's continually
4 votes -
Ability to click PICK UP key on the Desk phones, if the call is coming from Call Queue
cx has group pick up on the account, and added 10 members however this is not working> cx wants the 10 members to be able to press the pick-up key on the phone, the pickup key should be flashing so that they can pick up the call> as per checking when using group pick up one of the limitations is the call queue setupthe setup of the cx is when someone calls his main number the call is routed to the call queue, which they have pick-up settings and members, 7 extensions.> the extensions that are on the pickup settings…
1 vote -
RingCentral App - Sending MMS in Mac OS device
RingCentral App - Sending MMS in Mac OS deviceCustomer computers are using are Mac OS computer and tend to use formats native to apple. Customers is looking for option that format from Mac OS device can be change in the RingCentral app when sending MMS or media files
1 vote -
Signing Off the app should remove the member from the call queue
When logged off from the system, a member should not have any calls getting forwarded to external number coming through the call queue. Should set the member as DND status automatically without manually changing it on the extension.
1 vote -
Ability to set language settings in RingCentral desktop/web app.
Please add option to change the language settings so that texts are not censored.
1 vote -
Activation Email should include setting up PIN
When setting up a new user on portal site and when an invite is sent, the activation link only ask to set up password and security question and does not include to set up security PIN.
2 votes -
Variables for controlling IVR options - particularly for multiple languages
We are planning a fairly "deep" IVR menu structure but right at the top we will ask the caller to choose English or Spanish. Under your current system, we must produce the entire menu tree TWICE - once for each language and then do any future changes TWICE (once for each tree). Imagine if we had to support more than just two languages! It seems like it would be more efficient if the initial language selection could simply set a session variable (relevant only to that particular call), and then at each level of a SINGLE IVR tree, that variable…
5 votes -
Enable MMS / RCS International - RCS / Domestic
Please enable International MMS - or even better can you please support RCS both domestically & internationally - as that is a useful feature to send high quality images. RCS would be much better and is the latest standard as far as I'm aware - would like to be able to utilize this which is becoming common across carriers for picture/video delivery.
39 votes
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