12095 results found
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Hot Desk Phone Logged Out Display
When hot desk phones are in the logged out state, they display the tenant super admin's extension and the clock in the super admin's time zone. This should be customizable. I have hot desk phones in multiple locations in different time zones but now many of them show the wrong time as only a single time zone is allowed for all.
7 votes -
Enable bulk limited extensions
Enable bulk limited extensions
2 votes -
Option to file carrier ticket for outbound CNAM complaints
Ringcentral could have an option of filing a carrier ticket for issues with outbound CNAM showing incorrectly with specific phone carriers instead of advising the customer to call their respective carriers.
36 votes -
"Enhancement of Analytic Performance Report with Call Handle Time Filtering"
Introduce a new feature to the Analytic Performance Report that allows users to apply a handle time filter specifically for instances when users are actively engaged in calls. This feature will differentiate between the handle time contributed by users during their active engagement on calls and the total call duration, including transferred calls. The objective is to enable the accurate calculation of user handle time during their active participation in calls.
3 votes -
Remotely uninstall RC app.
I'm trying to find a way to remotely uninstall all ringCentral so that I can reinstall the RingCentral MSI and fix this. We have around 300 desktops and while not all of them are having this problem, I can't go computer to computer uninstalling this by hand.
1 vote -
Extension Creator and Date of Creation
-Admins would be able to just click on an extension and know when & who created said extension-Admins can currently look it up via Audit Trail but it is limited to 180 days
1 vote -
Filter Faxes based on the Topic
It would be nice to have an option to filter inbound faxes based on the topics they have and route them to specific extensions or numbers.
1 vote -
Ability to assign any digital number from the account to a Message only extension
The customer would like to assign an unused digital number to the Message-Only extension in his account.
2 votes -
Restart phones online through the RingCentral portal
Restart the phone without having to go the site location each time it needs to be rebooted.
3 votes -
RC app Choose file location for save voicemail
Would like to have an option of choosing which location on the computer to save files like voicemail, recording, and others. It is very inconvenient to manually locate the file on the downloads folder and save it in a different location, instead of once downloaded you have the option to save it anywhere on your computer.
2 votes -
Have an option always ring on RC app desktop to ring indefinitely
The setting "Always Ring" would only ring for 6 rings/ 30 seconds. It would also be great if we have the option to have it ring indefinitely.
4 votes -
Remove Fax Tab in the App
cx requested to have an option to remove the fax tab in the app // they already turned off fax feature online and changed number to voice only but the fax tab in the app is not being removed
9 votes -
Make an option in the admin portal to force RC mobile app logout only
Right now the only way to force a user to log out of the mobile app is to disable the extension which causes immediate logout on both the desktop and the mobile app. To avoid disruption we'd like an option to force log out only one one app or the other as well as both.
8 votes -
Turn users to be allowed to complete signup with IP originating from within Brazil.
After opening a case explaining that our users are being kicked off from RingCentral, RingCentral Support asked to add this idea here:"We're very sorry for the late update as we had to confirm our findings from our backend team about the cause of the issue and we finally got an update. It was due to the users not being allowed to complete signup due to their IP originating from within Brazil. We know that it shouldn't be the case but currently, that's the limitation that we have so we encourage you to submit a request for this on our site:…
1 vote -
Ability for agents to see their schedule Weekly.
Right now agents can only see their schedules by day in WFM and it would be helpful for them to see their schedule in a Weekly view.
13 votes -
RCCC Call Plucking
Avanti West Coast rail require new technology. Their old tech Cirrus allows them to tactically choose calls in queue by call plucking. This is a critical ask that is needed. If we cannot provide this we cannot win the deal.Call plucking is required during critical emergency where they have to speak to police, train staff etc. Calling numbers may vary. Ideal solution would allow within dashboard or within supervisor the ability to choose the call in queue they have to answer.Avanti chose amazon however they couldnt provide this solution and have stopped this project now.
17 votes -
Retain and Assign Site to Inventory Numbers
We have many sites that have their own set of purchased and reserved numbers. If we move the numbers to inventory, I don't see a way to assign a "company" number to a site once in inventory. If I assign a spare number to the site it belongs to it shows up as the selected site but loses the site and goes to "Company" when brought back into inventory. We are moving numbers from Auto Receptionist to get rid of the long list of numbers available in CallerID list. Some of our inventory numbers have a site set and I…
46 votes -
Quick contacts should be in alphabetical order or have an option to manage
It will be useful because It will be hard if there are a lot of contacts added and have to search for them but if it is arranged alphabetically it will be easier to look for your contact
2 votes -
Disable prompt to press 1 when receive call on external phone number
Is it possible to disable the prompt to press 1 when receiving call on our extermal phone number when the call is coming from call que?
21 votes -
Feature request to have an option when the call is routed to a mobile number they will hear an automated message saying the call queue n...
...ame to press 1 to accept calls. The user extension that uses a mobile number will hear the name of the Call queue group when accepting calls on his mobile phone so that he can easily determine what call queue group the call was routed to.
1 vote
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