11790 results found
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Missed Call Notification Badge
I would love to be able to turn off the missed call notifications badge. Only certain people in my shop answer the phone but we all use it for messaging and transferring calls internally. However I constantly show to have notifications in my browser tabs about missed calls. Makes it hard to know when a message actually comes through.
2 votes -
Multiple company greeting.
The customer does not want to re-record their greeting every time they have a closure/ holiday/ training session and advise that the office is closed during those set days/ hours.
2 votes -
Customize Columns of Generated report
-this would allow admins more control on which details of the Report they want their users to see
1 vote -
Edit site for all of the user extension
edit site for all of the user extensions without going to each of the user and changing it one by one.
2 votes -
Edit and Change dialing timeout on polycom phones.
Prior to a firmware update, our Polycom phones had a dialing delay of 5 second prior to dialing the number. After the firmware upgrade this was broken and set to 1 second. This is annoying as it doesn't allow enough time for end users to punch in a number. Thus it dials partial numbers and assumes they are extensions. Please set this back to 5 seconds, and allow the user to push "send" on the phone to initiate the call.
2 votes -
call receiver will hear a whisper about caller details such as name, contact number and company
call receiver will hear a whisper about caller details such as name, contact number and company
3 votes -
Add ability to create folders and/or label call recordings
Have the option to label recorded calls for example: be able to mark a call as warm lead and then be able to find the recording easier by searching for warm lead. Alternatively have the option to create folders to put recordings in so that way you could open a warm leads folder and have all the recordings in one place. The current problem is that all recordings are in the same place which makes if difficult to keep track of the recordings because it is cluttered with 5 second recording of voicemails.
6 votes -
RC App serves as dialing pad and incoming/outbound calls will be answer on the manual provision phone
Customer wants was RC App will serve as his dialing pad and desk phone were he can communicate and talk with his customer (Grandstream GXP1610)
1 vote -
Old Bill Statement Address Change
Have an option to be able to edit the address shown in the old billing statement or invoice.
1 vote -
Forward a voicemail to another extension
Many times a user receives a voicemail and want to forward it to another user to handle. We cannot receive voicemails via email, so forwarding a voicemail to another extension is a highly valuable feature. This allows the person who received the voicemail to forward it and add additional info to the next recipient without having to write it down and give it to the other person.
39 votes -
Camera for scanning documents
I noticed there's a video app, please add the camera so that documents can be uploaded into the app, whether they are pdf or jpeg
2 votes -
Disabling short ext number for IVR Menus.
Disabling short ext number for IVR Menus.
2 votes -
Access end user recordings from the Users tab in the Admin Portal
To quickly identify what users have recordings, add "recordings" to the customizable columns under User. It benefits everyone to see recordings on the main page since not everyone does have recordings. See attachment.
2 votes -
Assigned shared line number to user extension
Assigned shared line number to user extension
6 votes -
Presence in General
Customer wants to have the feature where they have an option to our portal to change the presence for the whole company phone as general. Its like a button that they can toggled on and off, as easy as that.
1 vote -
Turn off the notification on RC app when a user log in from a common desk phone
Have an option to turn off notification directly from RC app to stop getting notification when a user log in from a common desk phone
1 vote -
time statistics in the RingCentral App
Would it be easy to have a time option for the RingCentral application, How can I add a column with this data
1 vote -
Multiple RingCentral Profiles, Simultaneously Logged In
We run multiple business endeavors between my wife and I and we would find it helpful if we could log into multiple "phones" at the same time, similar to how multiple e-mail addresses can be accessed from a single email client. This would allow us to be able to "switch phones" right in the app, so that when I'm done with a call for my business, I can return a call from my wife's business without having to log out and log back in again.
401 votesWe want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating… -
Need a RC App Installed Version Report
I am preparing my organization of 200 users to migrate off the RC Meetings Zoom platform. We need everyone on the version 23.x of RC to ensure they have a good experience with RCV. I have other tools which tell me I have many different versions of RC Phone, RC Meeting, RC app veersions 21.x, 22.x, etc. I would like to have a way inside the RC portal to see what versions are installed so we can take remedial actions to get everyone upgraded.
2 votes -
Callback in Queue Recorded Caller Message
During a callback in queue request, offer the caller the option to record a voice message that will be presented to the agent prior to launching the callback. Offer the agent an action to launch the callback while listening to the message or automatically launch when the message is finished.This is a feature available with Mitel today.
14 votes
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