12022 results found
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“Busy/Away”
Add a separate status for “Away from Desk” or “Busy” instead of simply altering between “Available” and “Do Not Disturb”.
1 vote -
Disable Intercom Barge in Bulk
Partners are looking for an option to Disable Intercom Barge feature in the Admin Portal. Although, said feature can be disabled accessing the GUI of the devices, it poses an issue if the customer has multiple deskphones that needs to disable the mentioned feature. It would be a lot helpful and quicker if there is an option to Disable Intercom Barge in the Admin Portal.
1 vote -
Allow custom fields for calls (Tagging/Documenting)
The customer would like to customize their call recordings for documentation/organization purposes. For example, they would like a text field where they can label the call and recording according to their claim, so they can easily document and tag them.
This is very helpful for tracking and simplifying tasks and provides efficiency.
6 votes -
message data export
Ability to extract 1:1 messaging history between two specific users only, excluding all other messages and conversations not involving both selected participants.
The Message Data Export tool currently allows the selection of an individual user’s messaging history. However, it exports all conversations that user has participated in, making it difficult to isolate and retrieve communication history between two specific individuals.
7 votes -
Voicemails to Follow Device-Level Forwarding
Allow voicemails to be delivered to the last extension a call was connected to, even when call forwarding is set up on the end devices rather than through the RingCentral admin portal.
2 votes -
Forwarding from unanswered call to AI receptionist
A feature or option to forward unanswered extension calls to an AI receptionist. The current settings offer only the options to forward calls to voicemail, to another extension, or to an external number.
2 votes -
Ability to Generate and Export a List of All Teams in the RingCentral App
how do i get a list of all of the teams in ring central
I would like a list of all of the teams that we have in the ring central app. We are going through and eliminating old ones and duplicates
Currently, there’s no way to generate a full list of all Teams within the RingCentral app. Each team must be reviewed and deleted individually, which makes it difficult to manage old or duplicate Teams. Having the ability to generate and export a list of all Teams (e.g., as a CSV) would make it much easier for administrators to…
3 votes -
Display Site Name When Incoming Call Is Directed to a Site Number
Description of the Idea:
When an incoming call targets a Site Number, RingCentral currently displays the main company or main user name as the caller destination. This behavior is misleading and causes confusion for users, especially in multi-site organizations.Problem Statement:
- The display does not reflect the actual target site, even though the call was placed to a specific site number (X Number).
- Users are shown the main tenant name rather than the name of the site being contacted.
- This prevents staff from identifying which site the caller is trying to reach, impacting call handling, routing, and response efficiency.
Suggested…
6 votes -
Correct Call Order Management When Switching Between Multiple Calls
Description of the Idea:
When managing multiple simultaneous calls, users currently face difficulties identifying calls after switching if the contact is not listed in the company directory. The call order changes unexpectedly when calls are placed on hold or resumed, causing confusion and inefficient call handling.Problem Statement:
- The call placed on hold takes the position of the resumed call, disrupting the original order of calls by arrival time.
- This leads to loss of the initial call sequence, making it harder for users to quickly identify and prioritize calls.
- Users have to spend extra time figuring out which call corresponds…
6 votes -
Improve RTP Source Transition Signaling: Use SSRC Change or Marker on Hold/Unhold Transitions (SKEW issue)
Description of the Idea:
During Hold/Unhold transitions, RingCentral internally switches the RTP source without SIP renegotiation and while keeping the same SSRC. Although the stream appears continuous (same SSRC, coherent sequence numbers), this design leads to misinterpretation by VoIP monitoring tools such as OCOM or SIP Capture HOMER, which are widely used in enterprise environments.Suggested Improvement:
Introduce a mechanism to explicitly signal the change of RTP source, such as:- Changing the SSRC, as recommended in [RFC 3550 §8.1],
- Resetting RTP timestamps or sequence numbers,
- Using the RTP marker bit to indicate a discontinuity.
This would help monitoring systems correctly…
6 votes -
Syncing contacts to other user
Give us an option to easily sync our contacts to other users using the RingCentral Application not by manually importing it into admin portal.
2 votes -
Feature to change Wrong Input in IVR
We have a customer who would like to have a feature that allows them to modify or edit the prompt if the caller presses the incorrect option.
2 votes -
Add a discreet beep notification for call waiting on Android
Hello,
I would like to suggest an improvement for the RingCentral mobile app on Android.
Currently, when a second call comes in while you’re already on a call, the phone rings loudly, which can be disturbing both for the user and for the person on the line.It would be much better to have an option for a discreet beep notification, similar to how native Android calls or Microsoft Teams handle call waiting.
This would allow users to be aware of an incoming call without interrupting or distracting from the current conversation.Thank you for considering this enhancement!
3 votes -
key presses on IVR to ring 2 external number
Hello I am asking to add the feature to add multiple external number to 1 key press button of my IVR Settings.
1 vote -
Enabling SMS feature automatically
Customer is not happy regarding our process in manually enabling the SMS feature of a newly added Canadian number for SMS. It would be best if the SMS feature would be enabled by default for Canadian numbers especially if it would be only use to send SMS inside Canada.
6 votes -
Display Rate Center Information During Number Selection in Admin Portal
Request Type:
Enhancement / UI ImprovementSummary:
Request to add visibility of the underlying rate center location when customers select phone numbers in the Admin Portal (during area code and location selection).Current Behavior:
When customers purchase or add a phone number in the Admin Portal, they select a number based on the listed city/location and area code (e.g., Lake Oswego, OR). However, the portal does not display the technical rate center associated with the number block.As a result, customers may assume that the listed city is also the underlying rate center. In some cases, the actual rate center…
1 vote -
In a call queue settings, if an agent did an outbound call, he will not be bumped on the line.
In a call queue settings, if an agent did an outbound call, he will not be bumped on the line.
1 vote -
Add the 'Create task' option after creating a Trigger in the Workflow builder.
It will be great if we can add 'Create task' option after creating a Trigger in the Workflow builder.
1 vote -
Concurrent call Limit
Increase the concurrent call limit to more than 5 . this will allow us to received more call coming from our call queue
1 vote -
Disable Call recording announcement
I would like to take the call recording announcement off without removing the automatic call recording feature, our agents are trained to discuss that the call is being recorded
it would be nice if there is an option for us to opt out to the automatic call recording announcement64 votes
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