13009 results found

1. Increase the 5-second time frame of the Call Queue Callback request

   Increase the 5-second time frame for the caller to press 1 for call queue callback so that callers can have a longer time to decide whether to proceed with call back or stay on the line.

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2. Ring Sense not giving transcriptions when we try to export or download the data

   we need to export and analyze the transcriptions but when exported to excel we could not see transcriptions. instead what we find is a link which is not useful. kindly help

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3. custom rule to remove agent from Group Memberships

   Create a custom rule to automatically remove and add the agent to all groups(call queue ) that she is a member, instead of manually turning off and turning on once they are back from vacation.

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4. Ability to DL image only in bulk via SMS

   Ability to DL image only in bulk via SMS.
   Would like to download multiple images I receive via text, in one click/bulk download instead of clicking each one separately.

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5. Ring Central Mobile App Refresh

   Add a refresh key to the mobile Ring Central application as to allow changes that were made in the admin portal to show up without having to sign out of the application and sign back in. Right now, if you make any changes to user names, extensions, email addresses, the changes don't reflect in the application until the users log out, then back in.

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6. Ability to use RingCentral Direct number as an option in creating voicemail greeting under "Phone" option

   Ability to use RingCentral Direct number as an option in creating voicemail greeting under "Phone" option.

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7. Option to unsubscribe promotional messages in email notification account wide
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8. Control for Automated "Auto Map Users" for Presence Sync Integration in the RingEX side

   Presence Sync is the critical bridge unifying RingEX extensions with Contact Center profiles. When auto-mapping fails, it causes a disconnect in real-time agent availability states across both systems, breaking the seamless UCaaS-and-CCaaS integration that defines RingCentral's value proposition. Ensuring a reliable, automated sync control in RingEX side also guarantees a truly unified communication platform experience without creating manual administrative overhead for IT teams.

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9. Streamline SMS Sending Workflow by Removing the Additional "Send" Confirmation Step

   Users currently must click "Next" and then "Send" to transmit a text message. This two-step workflow is unintuitive and creates confusion, as users often expect the first button click to immediately send the message.

   Problem Statement
   When composing an SMS, users naturally assume that taking a deliberate action (clicking a button after finishing their message) will send the message. However, the current workflow requires a second confirmation click, which is not always obvious.

   As a result:

   Users frequently believe their message has already been sent after clicking "Next."
   Messages remain unsent when users navigate away from the conversation.
   Time-sensitive communications can be delayed or missed entirely.
   The extra step introduces unnecessary friction into a common and high-frequency action.

   Customer Impact
   The current design has led to situations where urgent messages were not delivered because users assumed the first click completed the send action. This creates a poor user experience and can negatively affect business communications that require immediate attention.

   Requested Enhancement
   Simplify the SMS sending workflow by:

   Allowing a single-click action to send the message after composition, or
   Making the purpose of the "Next" button more explicit if an additional review step is required, or
   Providing an optional setting that enables users to bypass the confirmation step and send messages immediately.

   Expected Benefit

   Reduces user confusion.
   Prevents unsent messages caused by workflow misunderstanding.
   Improves efficiency for high-volume texting users.
   Aligns the messaging experience with common industry standards where clicking a send-related action immediately delivers the message.

   Priority
   Medium to High — impacts daily usability and can affect time-sensitive business communications.

   Users currently must click "Next" and then "Send" to transmit a text message. This two-step workflow is unintuitive and creates confusion, as users often expect the first button click to immediately send the message.

   Problem Statement
   When composing an SMS, users naturally assume that taking a deliberate action (clicking a button after finishing their message) will send the message. However, the current workflow requires a second confirmation click, which is not always obvious.

   As a result:

   Users frequently believe their message has already been sent after clicking "Next."
   Messages remain unsent when users navigate away from the conversation.
   Time-sensitive communications… more

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10. Asynchronous AI Transcription & Summarization for Outbound RingOut Calls

    Problem Statement
    Currently, RingCentral AI features (RingSense / AI Assistant) only generate real-time transcriptions, smart summaries, and action items when an outbound call is originated natively through the softphone (VoIP/WebRTC) engine. When an outbound call is placed using RingOut (which bridges the connection via cellular/PSTN), the audio recording is saved to the Call Log, but the AI transcription engine skips it entirely.

    Use Case & Business Impact
    Many team members work remotely, travel, or operate in areas with weak cellular data/Wi-Fi coverage where RingOut is necessary for reliable voice calls over cellular networks.

    Because these RingOut calls generate a standard, playable audio recording in the account Call Log, users expect the same AI-driven documentation they receive for softphone calls. The current gap leads to missing call summaries, incomplete CRM/AI logging, and forces manual note-taking whenever cellular voice is used.

    Proposed Solution
    Post-Call Audio Processing: Update RingSense to run backend transcription and summarization on saved audio files in the Call Log, regardless of whether the call originated via VoIP or PSTN/RingOut.

    On-Demand AI Trigger: Provide a "Transcribe with AI" option on PSTN/RingOut call records in the Call Log details page so users can generate transcripts manually after the call ends.

    Problem Statement
    Currently, RingCentral AI features (RingSense / AI Assistant) only generate real-time transcriptions, smart summaries, and action items when an outbound call is originated natively through the softphone (VoIP/WebRTC) engine. When an outbound call is placed using RingOut (which bridges the connection via cellular/PSTN), the audio recording is saved to the Call Log, but the AI transcription engine skips it entirely.

    Use Case & Business Impact
    Many team members work remotely, travel, or operate in areas with weak cellular data/Wi-Fi coverage where RingOut is necessary for reliable voice calls over cellular networks.

    Because these RingOut calls generate a standard,… more

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11. Downloading AI Transcript in Bulk

    Ability to download AI Transcript in Bulk

    27 votes

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12. Enable Call Transcription in ACE for Internal Calls

    Feature Request
    Title: Enable Call Transcription in ACE for Internal Calls

    Feature Request:
    Enhance the RingCentral app to support call transcription for internal calls between users within the same account, including calls involving extensions 118 and 119. Currently, transcripts are only generated for external calls, while internal calls do not provide transcription through Video Recording Insights.

    Business Impact:
    Enabling transcription for internal calls would provide users with consistent access to call records and transcripts regardless of whether the call is internal or external. This would improve call documentation, follow-up, and overall usability of the recording and insights features.

    Expected Behavior:
    Users should be able to access a transcript through Video Recording Insights for both internal and external calls, provided that call recording and transcription are enabled for the applicable users.

    Feature Request
    Title: Enable Call Transcription in ACE for Internal Calls

    Feature Request:
    Enhance the RingCentral app to support call transcription for internal calls between users within the same account, including calls involving extensions 118 and 119. Currently, transcripts are only generated for external calls, while internal calls do not provide transcription through Video Recording Insights.

    Business Impact:
    Enabling transcription for internal calls would provide users with consistent access to call records and transcripts regardless of whether the call is internal or external. This would improve call documentation, follow-up, and overall usability of the recording and insights features.

    Expected Behavior:… more

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13. paging only

    For Paging only Feature, Please increase the maximum user can be included in the group for other big businesses instead of the maximum 25 users. Specially for emergency purposes for school or other establishments, they need an to notify an urgent announcement and it needs to be 1 time only!!!

    https://support.ringcentral.com/article-v2/10955-Paging-Set-Up-RingCentral.html?brand=RingCentral&product=RingEX&language=en_US

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14. Export Call Queue Tree

    Ability to have an option to export or download the call queue tree set up like IVR.

    4 votes

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15. BEETEXTING ICON should be inside the the RC MOBILE app for easy access just like the desktop app

    BEETEXTING ICON should be inside the the RC MOBILE app for easy access just like the desktop app

    15 votes

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16. Option to display only the Outbound Company Caller ID name

    The customer is requesting an option within RingCentral to display only the company's Caller ID Name (CNAM) while suppressing the outbound phone number."

    1 vote

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17. Company Workflow Builder - Auto replies are needed!

    Company Workflow Builder - Auto replies are needed! As IT professional with over 50 branches that have SMS Booster. Each branch needs an Auto reply setup when new text comes in. This functions does not currently work for Main phones numbers of the branch which are set to SMS Booster.
    So customer dont know who they are contacting nor the user that they are talking to that is working their text. I can not eve setup after hours auto reply.
    So please can you get this working...
    Thank you.

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18. SMS Registration for Brazil Phone Number

    SMS Registration for Brazil Phone Number

    1 vote

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19. ability to receive fax but disable outbound fax per user

    When the fax setting is on for the account and the the user has a customized role of fax settings not enabled . The user should not have the ability to send fax

    3 votes

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20. AI notes for Conference calls

    When users click the conference icon on the iphone app, and then click the the Start Conference button at the bottom, the AI Notes button right above the hang up key is totally grayed out and cannot be turned on

    40 votes

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