13252 results found
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Comprehensive Phone Number & IVR Routing Report in Analytics
Problem:
Right now, there’s no quick way to audit where all our phone numbers (DIDs) actually route. Admins have to click into every single number or Auto-Receptionist individually to see if it leads to a User, Call Queue, Shared Line, or nested IVR menu. During audits, line changes, or troubleshooting, this manual process takes hours and creates huge risks of missed calls or dead ends.Proposed Solution:
Add a centralized, exportable Phone Number Routing Report under RingCentral Analytics (or Company Numbers) that displays:Phone Number & Label: The dialed DID or Toll-Free number.
Primary Endpoint Type & Name: Direct view…
2 votes -
Allow a Site Number to be used for group SMS, with a setting to specify a Call Queue to handle calls and SMS for that Site Number
Currently to use the new group SMS features, you need to assign your customer-facing number to a Call Queue and the members of that Call Queue can send and receive texts from that group number. I want to be able to keep that number as a Site Number, and then just assign the Call Queue to that Site as a setting and have it behave the same way for group SMS. This allows the Site Number to be used for outbound caller ID for users that are not part of the Call Queue for SMS purposes. Currently there is no…
4 votes -
call queue waiting time
requesting to have the option for callers waiting in the queue to have a specific key press to bypass call queue waiting time and just be connected to voicemail right away.
1 vote -
Allow an admin role to assign existing roles to users without permission to create or modify role permission sets.
Users would like to have the ability to give an admin permission to change roles of users while not allowing him to change the permissions of roles. Currently users are unable to edit permissions once the role is removed.
1 vote -
Disable notifications for inactivate users
Admin users would like to have the ability to disable inactive users from receiving notifications whenever major change is done on the account.
1 vote -
Remove Transmission Header on faxes
We would like to request an option to disable or remove the transmission header from outgoing faxes. This would allow customers to send fax documents without the system-generated header appearing on the recipient’s copy.
1 vote -
Increase the length of time before the sms goes into the resolved folder
Increase the length of time before the sms goes into the resolved folder
1 vote -
Mandatory Queue and Phone Number Selection for Manual Dial
Request:
Customer would like agents to be required to select the appropriate queue and phone number before placing a manual outbound call.Current Behavior:
Agents need to manually go to the Manual Dial settings to change the queue and phone number.Business Impact:
Agents may forget to change the settings, which can result in calls being associated with the wrong queue/number and inaccurate reporting.Expected Behavior:
Prompt agents to select/confirm the queue and phone number before allowing the manual outbound call.1 vote -
Support Static ERL Selection in Web Application (app.ringcentral.com)
Problem Statement:
Emergency Response Location (ERL) configuration is currently disabled in the web app interface with a notification stating that location awareness is unavailable in browsers due to technical limitations. While dynamic location tracking is restricted by browsers, users are also blocked from manually selecting or assigning pre-configured static ERL addresses via the web app, requiring them to install the desktop application solely to configure emergency settings.Proposed Solution:
Enable manual selection and configuration of static Emergency Response Locations (ERL) within the web application settings. Even if dynamic location detection requires the desktop app, users should be able to manually…1 vote -
Add setting for default facetime/video calling app handler on iOS
With RingCentral installed on an iOS device, it is not possible to place native Facetime calls from users personal contacts or dialer app. Clicking the video call button launches RingCentral.
1 vote -
ability disable ring sound of ringcentral app but notification still shows.
ability disable ring sound of ringcentral app but notification still shows. and when calls on the mobile phone number still rings
1 vote -
Ability to group chat participants by role and mention the whole group at once
In large team chats it's inconvenient to reach only a specific subgroup (e.g. frontend, backend, QA, PMs) — you have to @mention each person individually from the full member list every time.
It would be great to be able to create saved participant groups inside a chat and @mention the whole group in one go, so that only those members get notified.
This would save time and reduce the chance of tagging the wrong people in day-to-day communication.
1 vote -
Display the extension number or the original caller ID on forwarded voicemail
Display the extension number or the original caller ID on forwarded voicemail instead of the contact/personal phone number.
2 votes -
Align 'Total Included SMS Usage' on the Usage View on the Admin Portal
According to https://www.ringcentral.com/support/new-sms-rates.html, the registered SMS rates for inbound and outbound SMS, effective May 30, 2026, are at $0.0119 per segment.
The current allocation shown on the portal is stuck at $260.10. It should be $364.14. This sample is for 306 RingEX licenses.
For management and actual usage purposes, this should be updated.
2 votes -
Easier way of reassigning the site of a multi-user device
Easier way of reassigning the site of a multi-user device. Currently, the only way to change the site of a mutli-user device is to unassign first.
2 votes -
Disallow toggling off specific Call Queues at the Call Queue level without having to create a new role.
Disallow toggling off specific Call Queues
Creating a new role doesn't really address this issue since a user may belong to multiple call queues.
We would like to be able to stop users from toggling off specific call queues.1 vote -
MS Teams live transcription on Deskphone
The ability to view live call transcriptions in Microsoft Teams while using a RingCentral deskphone.
2 votes -
Enable Group SMS Creation on Mobile App
Currently, the option to create a group SMS is only available on the desktop app. The mobile app has limited functionality and does not allow users to initiate group SMS conversations.
We recommend adding the ability to create and manage group SMS threads directly within the mobile app to provide a consistent experience across platforms and improve usability for users who rely on mobile devices.
Benefit:
This enhancement would allow users to conveniently start group conversations on the go, improve workflow efficiency, and ensure feature parity between desktop and mobile platforms.5 votes -
Simplified SMS Interface for Shared Inbox
Add an option in the app to hide other tabs when using the main number to send SMS through the Shared Inbox, providing a simplified user interface similar to the Direct Message feature in the app and regular sms.
4 votes -
Add Per-User Toggle Switches for All AI Features in the Admin Portal
Summary:
Enhance the RingCentral Admin Portal by providing individual toggle switches for all AI features at the user extension level, similar to the existing controls for AI Assistant and Automatic Call Notes.Business Need:
Currently, only AI Assistant and Automatic Call Notes provide administrators with the ability to enable or disable the feature on a per-user basis through toggle switches in the Admin Portal.During a customer engagement, Tier 3 enabled the Closed Captioning feature for the tenant. However, the customer expected the ability to selectively enable or disable Closed Captioning for specific users as a Super Admin.
To validate…
2 votes
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