9139 results found
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Play a chime when the call ends
When a call drops, I have no idea because there is no chime to let me know. Also when the other party hangs up, I would like to know that the call has ended. This feature exists in competing products (for example Microsoft Teams). Thank you.
10 votes -
Disable internal calls for some users
I want to be able to disable internal calling for some users. We do not allow our agent to make internal calls through ringcentral but do allow messaging under certain teams.
5 votes -
Ability to merge two parked calls
If two callers call in and are placed in Park 1 and Park 2, I want to be able to merge these two with me for a conference call.
1 vote -
Admin access for Quick Contact for all users
Customer like to have admin access for setting quick contact for all user member
1 vote -
Answering with voice instead of keypad
I use a mobile phone while driving. It is very hard to use the keypad to asswer calls.Would much prefer to say yes
1 vote -
RingCentral App - Direct SSO Link
Currently - our users follow the below workflow for signing into RingCentral Glip:
1 - User signs into IDP
2 - User navigates to: https://app.ringcentral.com
3 - User selects "Sign in"
4 - User selects "Single Sign-on"
5 - User enters company email
6 - RingCentral grabs user identity from IDP & signs them into appIdeally, I would like to skip steps 3-5 (i.e. pass the user's email as a parameter in a login request, or hit a custom tenant url which performs an automatic metadata lookup)
You already do this for other services, for example: https://service.ringcentral.com &https://login.ringcentral.com/api/sso/startup?email=
16 votes -
Missed call notifications for IVR menus
We have an IVR menu for after hours and find that many callers will not use the IVR and will hang up during the IVR messages. We would like to have missed call notifications so we can be proactive and call back those missed calls.
5 votes -
Access to everyone's voicemails by clicking on there extension without a password as Super admin!
As a super admin we should have access to all users passwords without having to change their password or pin! As owners of the business and phone account we shouldn't have to go through this to protect ourselves from suspicious activity from employees! You are putting us at risk without this ability! I call technical support and all they tell me is to change the pin or password but even if I do that the person assigned to that extension gets an automatic email and voicemail from Ringcentral that their setting has been changed or modified! That sucks.
72 votes -
Add ability to hide the "with xxx" part of the call status
Privacy. Nobody else really needs to know who the CEO is on the phone with.
3 votes -
Ability to turn off call quality survey for agents.
Some agents are annoyed by the call quality survey after each call. Having the ability for them to disabled it would be nice.
32 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls. -
Change to "Delete Additional Local Numbers" area in Admin Portal
This is a suggested change to the "Delete Additional Local Numbers" area in the Admin Portal. Please see the attached screenshot. Is it possible for the row that has the “Can be Deleted” to be in a different color, something like light pink, so that we can find it quicker from a visual standpoint?
1 vote -
I need an option to prevent users without numbers to make calls outside the organization.
some mobile users who are not supposed to be making calls, but they end up doing so and an additional charge is added to our account, I need an option to prevent that,
1 vote -
POP feature having agency management customers exhibit when calling into office
https://www.hawksoft.com/agency-management-system/tour/phone-integration/Ring Central is a highlighted vendor of Hawksoft for this feature platform. Hoping to make this a reality because this is why I came to Ring Central.
1 vote -
See what number was called in RingCentral Mobile app
On a desk phone, it is possible to change the settings to see what number was called if a user has multiple extensions forwarded to them. There seems to be no such feature on the mobile app. It would be quite useful if that feature can be implemented.
1 vote -
All users should see voicemail and text messages
All users should be able to see text messages and voicemails and not just the assigned "operator". With several users it's difficult if only one person can see voicemails and texts, especially in a busy office so it would nice if other users could be assigned that capability at one time.
1 vote -
Enable SMS Service for Australia Numbers
SMS service for user to send sms to customer via desktop and phone app
25 votes -
scheduled outbound SMS
I would like to add an feature to your SMS texting feature. I would like to send out a SMS text to remind an employee that they have to work on Wed, and today is Monday. We are a scheduling company that has 100+ employees and always are dealing with employees calling out sick. We would like to remind them at a later date to go to work. For instance, if someone calls out today and its Monday and they have to work Wednesday, we would like to text them on tues ( tomorrow ) to see if they will…
9 votes -
For Received Text Messages Email Notification, can we add message that was responded to in the body of the email?
Currently the Received Text Messages Email Notification only contains the message reply.Can we add message that was responded to in the body of the email as well?
4 votes -
Tracking offline and online time in RC Status
We used to use Skype for business and it let us know when users were away from there app. We would like to track this in RC but I it does not seem to exist. Please add this feature
25 votes -
Reinstate Copy / Duplicate team
In New RC, it appears there is not a way to duplicate / copy a team. This feature is widely and heavily used within our org. We have a template team with members and tasks for each project, and this team is duplicated every time a new project lands. This is used a significant number of times a day/week, and incredibly critical to our org. needs.Without this feature, the RC app is very useless to us in terms of internal project and time management.
48 votes
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