13021 results found
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Calls Reference Number
When someone called in to company main phone number or any user extension's number, requesting for possibility to provide reference number to every someone calls in, so that they can have proof of reference for a customer to say that they called in at this date and time.
1 vote -
User extension specific IVR Menu
Customer wants an IVR menu option in his specific user extension. Where in it will give another option for the caller to choose from or just a feature, making it look like a big company for them.
2 votes -
Setup visibility for paging
Give management visibility over live paging to see what devices are stuck trying to page.
2 votes -
Private Call Parking on Poly VVX 150
Currently, private call parking only work on desk phone when the parking location extension is added on the line keys of the phone via presence. Poly VVX 150 only have 2 line keys which by default is used by the user extension the phone is assigned to. The park soft key instead should provide 2 parking options- public and private. Currently the park softkey is only for public and no available DTMF code for private call parking.
2 votes -
1 vote
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Option for multiple extension to pickup the call at the same time
Customer wants to have an option for multiple extension to pickup the call at the same time
1 vote -
Other extensions caller CNAM on presence
Have Extension line on physical phone display the Caller ID of who they are talking to. This would allow greater collaboration so other users could see who everyone else is talking to.
1 vote -
Allow blocking of MS teams call in RingCentral when RC main number is dialed
customers should be able to block RC calls from their MS teams when the number has MS teams setup.
1 vote -
Ability to do outbound calling on Free account
Hi we would to have the ability to do outbound calling on Free account
1 vote -
Customer Would like to Have A Data in RingCentral To Know why their SMS links are being block
A Data in RingCentral To Know why their SMS links are being blocked without going to a third party to check.
1 vote -
Ability of the Shared line phone number to send and receive SMS
Ability of the Shared line phone number to send and receive SMS
11 votes -
Share Extension for macOS Finder
Hi there. It would be very handy if RingCentral were available in the macOS share sheet (dev info here). RC is in the iOS and ipadOS share sheets, but forgotten for macOS it seems.
4 votes -
Hotdesk Outbound Caller ID
Would like to change the outbound caller id when using a common area phones
8 votes -
Connect star (*) key to an extension
Looking to activate the * (STAR) key to act as a prompt key to connect to an extension. Currently, only numeric keys are available for setup in IVR, and * key functionality is limited to three options in the General Settings->Call Handling->Settings.
It would be very time-consuming and expensive for us to have to generate a new recording. Looking for assistance in enabling the * key to function as a prompt under IVR.3 votes -
Caller information display on external mobile number
the customer would like to see/view the call showing the information of the call when he receives the calls on his personal number
3 votes -
Request additional Call Recording Announcements
We would like to have more than one Call Recording AnnouncementThis would allow us to have inbound and outbound different recording warnings required by our industry. Currently agents must read a script, but new agents can sometimes forget and that puts us at legal risk.It would be great to have the ability to have 10 or more since each department, collections, education, admissions may have different required verbiage. This would require us to have a pull down on the users for selection of the specific departmental required warning announcement.
8 votes -
manage group texting
being able to control whether or not a user has the ability to send messages to multiple phone numbers. whether it's a group text thread or bulk messaging individually.
5 votes -
Wants to have the options to listen to the voicemail of the shared line extensions
Wants to have the option to listen to the voicemail of the shared line extensions
1 vote -
Attaching pdfs to the text messages
When quoting clients for insurance, I would like to be able to attach a pdf of their quote for them to have, and then message them the quote.
34 votes -
Add reporting for use of specific extensions (like message only extensions)
We often send callers (or offer callers) the ability to leave a message in a message only extension, but we do not have any good reporting of how often this is being used. It would be really helpful to know when a patient selects to transfer to another extension by choice in RingCenteral, or alternatively is forced to go to a message only box
12 votes
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