12095 results found
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Toggle option for Users to choose their queue
Customer would like to have an option for her users to have the capability to toggle on which queue will they answer so they can manage their queue anytime that they want
1 vote -
Option to Delete Default Team
Option to Delete Default Team
18 votes -
one button to page group
Currently, to page the office, you hit the page option, wait for the prompt asking for a page group, hit the keys for the page group, wait for it to dial then initiate the page.There should be a short key command for the page option. Hit the page button and all users in the page group would be activated.It would also be helpful to have the option as a soft key regardless of idle or on the phone.
5 votes -
Share MAC audio in the RingCentral Video Meeting
Need to share MAC audio in the RingCentral Video Meeting. Currently, Mac users can only share computer audio when they are sharing a Chrome or Microsoft Edge browser tab.
7 votes -
Persistent Notification Dot for Missed Calls
You know that little red dot you see on your phone icon that tells you there's a missed call? Well, it would be so much better if it went away as soon as you checked your phone. Right now, you have to toggle between all your calls and just the missed ones to make it disappear. It would be awesome if just opening the phone app or clicking on the missed call could make that annoying little red dot go away.
5 votes -
Ability to Manage Number of Line Keys on Locked Devices
Ability to Manage the Number of Line Keys on Locked DevicesRelated to this Article, however, this is not possible when phone is Locked with RingCentral.https://support.ringcentral.com/article-v2/Name-Displayed-on-All-Lines-of-Polycom-VVX-Phone.html?brand=RC_US&product=RingCentral_MVP&language=en_USWe hope in the future that we will be able to manage our phone line keys directly to the phone GUI and apply the changes successfully even when the phone is still Locked with RingCentral because, at the moment, it won't allow us anymore.Alternately, this can be also improvised where we can manage the number of line keys on Locked devices via Admin Portal on Service.ringcentral.com
5 votes -
Display the time zone of the person you are about to call
I think this would be a very useful feature as some businesses have contacts that are in different locations and time zones. This feature would help prevent calling someone outside of their work hours. Perhaps having this as a feature to enable with an additional option to not let the call go through if the recipient is outside of normal business hours.
9 votes -
RingCentral Desktop App Answer Calls Without Microphone
Requesting for the RingCentral Desktop App. to have a capability where you can pick up a call even if there is no microphone connected which is available on the old RingCentral phone app. This is very useful for calls like 2FA that need to enter a number key only and not require a microphone
2 votes -
Add additional MSI install switches into RC Phone MSI installers
Please add install switches to disable/suppress the following during installation:Product TourApp Download Prompt
4 votes -
Message Notification
When the message screen is the main active window on my computer, I don't get an audible message notification. When another window is active window I get notifications. It would be useful to always get a notification in case I'm away from the computer that way I'll know someone is trying to reach me.
12 votes -
Check who turned on the transcription for a certain meeting in the past.
Able to view who turned on the transcription for a certain meeting in the past.
2 votes -
Re-arrrange Softkey of a Hotdesk Phone (Poly)
specifically - when users are logged in, I want the "Log Out" Softkey to be visible on their main page without having to click "More". As of right now, when NOT logged in - the Login softkey is visible on the main page but once a user logs in, they have to click the "More" soft key before they can see the "Log Out" Softkey. I would like them to see the Log Out softkey on the main page once they are logged in.
3 votes -
RingCentral App Status - Ability to sync the RC App status in User Hours.
RingCentral App Status - Ability to sync the RC App status in User Hours.During the after hours, the RC app should show DND or not available automatically even they are still logged into the RC App.
8 votes -
Ablity to do 2-way calls while On demand is activated
Customer Unable to do 2-way calls when she activate On demand call recording> unable to play the announcement for second call either when dialing out
1 vote -
track outbound calls of a single number, used simultaneously by multiple users in a call queue
to have the capability of tracking outbound calls done from a single number, used by 5 people all at the same time, having the extension assigned to a call queue
1 vote -
identify how a fax was sent whether mobile app or desktop app or on the admin portal
to identify how a fax was sent if through mobile app, admin portal or desktop app. not only which extension where a fax was sent from.
1 vote -
Allow to Select Voicemail Contact Display to Phone Number or Caller ID
On the RingCentral App and Polycom phones, the voicemail pop-up when a phone number has a caller ID shows as "Voicemail from John Doe." On the app, it says the caller ID name itself. There should be an option to allow the admin to show just the phone numbers if they prefer to or just the caller ID name if they would like or need to.
1 vote -
Expansion Module Multi-page Presence
Support for Yealink T42S and Yealink T46S Expansion Module Multi-page Presence
5 votes -
To merge the operator and recipient
To have the settings back on Call / Fax / SMS Recipients need to merge the operator and recipient so when choosing an extension as operator it will also change the recipient to the same extension at the same time.
2 votes -
Re-arrange list of caller IDs before dialing out in RC app (Desktop/mobile)
Once we dial-out in the RC app, there's a drop down list for caller IDs. Currently, we can't change the positions of the caller IDs in the dropdown list.
9 votes
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