12660 results found
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Include Shokz C120 as one of the supported headset
The Shokz C120 is a good headset that is very reliable for RingCentral. It should be included under the list os supported headsets of RingCentral.
1 vote -
AI Notes on call monitoring for RingEX
When we start monitoring the call and click the AI Notes, the transcription will not start. I contacted support and was advised that this feature is only possible with RingCX.
This is a benificial feature that users who monitors the phone call can use.
4 votes -
Allow Admins to Download Private Voicemails from Message-Only Extensions
Currently, voicemails marked as Private by callers cannot be downloaded or forwarded by admins when accessing message-only extensions. Please add a feature that allows admins to securely download and forward these Private voicemails while maintaining caller privacy.
7 votes -
Add “Drop Participant” Control for 3-Way Calls on Poly Edge E Series phones (E100/E220)
Description:
Requesting support for the ability to drop a specific participant from an active 3-way call on the Poly Edge E100 when used with RingCentral.
Details:
According to the Poly Edge E series phone manual(https://kaas.hpcloud.hp.com/pdf-public/pdf_9138718_en-US-1.pdf), this feature is supported at the device level. However, it is currently not available when the phone is provisioned with RingCentral.
Impact:
Users are unable to manage participants efficiently during 3-way calls and must end or rebuild the call to remove a single party, which disrupts workflows.
Request:
Enable support for selective participant removal (drop participant) on 3-way calls to align with the…
2 votes -
Bring the Character limit for MMS back to 1600
Character limits for RingCentral text messages/ https://support.ringcentral.com/article-v2/Character-limits-for-text-messages.html?brand=RingCentral&product=RingEX&language=en_US - in this article it says that the limit is 1600
Here are the updated key details for MMS messaging:
Cost: Billed at $0.013 per message.
Delivery: Files must meet our size and format restrictions, or the message will fail to send.
Character Limit: MMS messages have a strict 1,000-character limit.
1 vote -
Outbound Fax Permission Controls
The Problem
Currently, any user can send an outbound fax using any other user's or department's fax identity within the platform. There are zero restrictions on the "From" field, creating a massive identity spoofing vulnerability. The only current fix is completely disabling fax capabilities ("Voice Only"), which is highly impractical.The Risk
Fraud: Unauthorized employees sending faxes as executives or investment bankers to authorize wire transfers or legal agreements.Data Leaks: Spoofing the HR department to distribute or leak sensitive personnel information.
Compliance Failure: Lack of auditability and non-repudiation for highly regulated industries (finance, healthcare, legal).
The Requested Solution
Implement…1 vote -
Display The Complete Caller Phone Number in Call Queue When Using Caller Name/ID
When a Call Queue is configured to display Caller Name and/or Caller ID, the RingCentral app does not clearly show the caller’s phone number during an active queued call. Instead, the display prioritizes the caller name, which makes it difficult or impossible for agents to see the actual calling number.
Ideally, the phone number should always be displayed alongside the caller name, similar to how direct inbound calls behave. This is especially important for:Verifying repeat callers
Identifying spam or known numbers
Supporting call handling workflows that rely on phone number visibility
As a comparison, direct inbound calls to a…
3 votes -
Apply User Settings Template During Reset & Assign
Apply User Settings Template During Reset & Assign
3 votes -
Live reports should have dark mode and across all of ringcentral it should be an option
Live reports should have dark mode and across all of ringcentral it should be an option
3 votes -
Bulk download for Message-Only Extension voicemail
We need the option to download the voicemails of the Message-Only Extension in bulk instead of one by one.
3 votes -
Allow placing outbound calls using a hot desk phone without logging in
Allow placing outbound calls using a hot desk phone without the need for a user to log in
2 votes -
add fields in the the fax template
I’m trying to add a field to the sample e-fax cover page document and don’t know how to. That level of detail isn’t in the instructions.
Also, the fields that are currently on the sample doc don’t all have a place to input them. I’d like to add the recipient and their company to the cover page, and that’s also not in the instructions.
1 vote -
Ability to assign a keypress in IVR to enter numerical sequence and send it via fax or email
A feature that will allow callers to enter numbers or numerical sequence in to a dedicated IVR keypress and send it via fax or email to the assigned recipient.
1 vote -
Move message to a thread after posting
There is a feature implemented in RingEX messaging which allows messages to be posted in threads.
However, people sometimes still reply directly to the main chat.
In active teams where several topics are being discussed simultaneously in multiple threads, this can cause confusion and defeat the purpose of using threads.
It would be helpful to have an option to move messages to a specific thread after posting.
The ability to do this could be restricted, for example, to the author and/or the team admin.1 vote -
Allow Custom Text Labels/Extension Names alongside Caller ID on Standard User Extensions
Description:
Currently, standard user extensions are limited to displaying either the incoming Caller ID or the Dialed Number, with the only modification being a numeric prefix. Advanced "Display Settings" (which allow merging a custom text label/queue name with the Caller ID Name) are exclusively restricted to Call Queues.Use Case / Business Impact:
We have users with direct-dial numbers assigned to their individual extensions who need to see both the Name of the Line (e.g., "Ext 101 Name") and the Caller's Name (e.g., "John Doe") simultaneously on their screen.Forcing administrators to build a Call Queue workaround for a single…
1 vote -
call queue access deskphone but not mobile, but get did calls to extension
Provide users with the ability to selectively disable RingCentral Call Queue notifications/calls on the Mobile App specifically, while still allowing those same queue calls to ring through to their Desk Phones and Desktop App. Direct extension dials and Direct Inward Dialing (DID) calls should continue to ring across all devices, including mobile.
1 vote -
Company number and Auto-receptionist SMS recepient separeted
Allow Separate SMS Route/Recipient for Main Company Number and Auto-Receptionist
RingCentral should allow different text routing for the Auto-Receptionist number and the main company number so that SMS messages sent to each number can go to different recipients.
1 vote -
Do not shorten the URL in every email sent to the users/admins
Do not shorten the URL in every email sent to the users/admins to avoid suspicion or confusion.
1 vote -
Connecting music variability and distinction based on caller.
Allow the selection of different connecting music (sound the caller hears) for internal or external callers.
I am not referring to ringtones that the call receiver would hear.
Taking a phrase from the early 2000's I am talkign about "ring back tones".
In the settings, only one can be selected for all incoming calls under the "play music while connecting" setting option.3 votes -
Is there a workaround to stop users from dialing 411 and us being hit with charges?
Customer wants to know if there is a way for them to call 411 or directory assistance for free.
3 votes
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