13252 results found
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Caller ID names to be alphabetized and not by area code
The caller id is sorted by default with area codes. Is there a way this can be changed or we can be given option to change it to alphabetical orders? I am referring to request caller ID names to be alphabetized and not by area code. For example, we have Utah above Texas which is because that area code is 208 above 210
5 votes -
Remove Admin option in the top-right menu of their user interface when logged in for non Super Admin users
Remove Admin option in the top-right menu of their user interface when logged in for non Super Admin users
5 votes -
SMS Preview i Email Notification When HIPAA is Enabled
Current Behavior
When HIPAA is enabled, the preview of received SMS message content is not included in email notifications.
Enhancement Request
Provide an administrator-level option to enable or disable the SMS content preview in email notifications even when HIPAA is enabled.
Use Case
Depending on the customer’s specific use case, SMS messages may be used primarily for internal communication and may not contain sensitive patient or medical information. In these scenarios, customers may prefer to have the message content included in email notifications for convenience and faster visibility.
An optional setting would allow organizations to make this decision based on…
1 vote -
audio hosting conference for company call dial and to be hosted by directly by the receiving extension
audio hosting conference for company call dial and to be hosted by directly by the receiving extension
1 vote -
Upload prompts to all ivr
- A way to place an announcement on all queues that the call will be recorded
- Apply it on all IVR all at the same time instead of doing it on every IVR
2 votes -
View Missed Calls for Monitored Users in Call Monitoring Presence
Allow users with Call Monitoring permissions (e.g., assistants, supervisors, managers) to view missed calls and caller details for the extensions they are authorized to monitor directly within Call Monitoring Presence.
The customer uses Call Monitoring Presence to supervise and assist other users. When an assistant steps away from their desk, they would like to be able to review any missed calls received by the users they monitor and identify who called without requiring separate access methods or additional permission
2 votes -
AI receptionist checks availability of user extension before transfer
We need AI receptionist to check the availability of a user extension. Currently AI receptionist with proactively say "I could not check the person’s availability" and offers to cold transfer immediately. It would better that AIR could check the availability first and if not available then take a message specific to that user.
5 votes -
Allow direct number assignment for an ATA device
I want to use my direct number for my ATA device for faxing.
5 votes -
Add "Unknown" or "Other" Call Result Column in Business Analytics Widgets
Currently, when users compare the "Total Call Count" against the sum of specific call results (Answered, Abandoned, Missed, etc.), there is often a discrepancy. This is due to calls with an "Unknown" result or specific internal transfers that do not have a dedicated display column.
This causes confusion for Admins and stakeholders who rely on these reports for 100% data accuracy. It makes the dashboard look like it has "missing" data, even if the calls are technically tracked.
Please add an "Unknown/Other" column option in the Widget settings. This will allow users to account for every single call included in…
6 votes -
Option to delete or remove the main company number from the admin portal
Option to delete or remove the main company number from the admin portal
1 vote -
Return the default voicemail greeting voice back to how it used to sound
Issue Overview:
Following a recent backend text-to-speech update, callers are hearing a choppy, metallic, or overly robotic voice when reaching user voicemail boxes set to the default greeting.Observed Behavior:
-In the Admin Portal preview, the default greeting plays clearly with high audio quality.
-On live outbound and inbound telephone calls, the dynamic voice stitching user names/extensions suffers heavy audio degradation over telecom network codecs (e.g., G.711u).Proposed Action / Request:
-Restore Previous TTS Voice Engine: Revert to the prior high-clarity voice engine for default voicemail greetings or optimize the current dynamic synthesis pipeline to prevent choppy artifacts on live…1 vote -
RingOut Feature in Presence
Wants to make an outbound call using a different extension's desk phone as the private line/number. Should be a button on the phone itself since the user is an old man.
0 votes -
Live Reports Enhancement
We would like the Live Reports widget to display user extension status, identify the next recipient in the call queue, and provide combined user and call queue details in a single view.
2 votes -
Support More Than Three Concurrent Device Logins for RingCentral Fax
I would like to request an increase to the current three-device login limit for RingCentral Fax. Many users need access from multiple devices, such as desktops, laptops, and mobile phones, and the current limit can be restrictive. Allowing more device logins would improve flexibility and productivity while supporting today's multi-device work environments.
3 votes -
Ability to schedule DND of an extension that show him as DND instead of offline status
We would like an ability to select DND from the custom rule or to see that the extension status is on DND specifically instead of offline status or creating a custom rule that during specific hours, calls will go to Voicemail and we want it to be named "DND" specifically.
3 votes -
Customizable Park Location Timeouts and Routing Destinations
Currently, when a call is placed in a Park Location, the system uses a global or fixed timeout. Once that limit is reached, the call typically rings back to the user who parked it.
I am requesting the ability for administrators to customize the Park Location timeout duration and define a specific destination for the call once that timer expires (e.g., sending it to a Call Queue, an Auto-Receptionist, or a specific Extension), rather than just the original initiator.
Use Case / Business Impact
Flexibility: Different departments have different needs. A Warehouse might need a 5-minute park window, while a…6 votes -
Ability to report nuisance numbers to carriers to be taken down
Option to report nuisance numbers to the carriers to be taken down via the admin portal
1 vote -
AIR Call history access from the appp
Access AIR call history from the App
1 vote -
Customize Banner from Admin portal
It would be a good option if we'll have a way to add a customize banner that will appear from the Admin portal to notify the all users on the account
1 vote -
Display Timestamp on Red Banner for Call Forwarding
Add an exact timestamp (e.g., "Calls are being forwarded since 2:15 PM") to the prominent red notification banner in the RingCentral app so users immediately know when active call forwarding began.
Detailed Description:
Current Behavior:
When call forwarding is active, a red banner appears at the top of the RingCentral app stating that calls are currently being forwarded. However, it does not specify when the forwarding started or was activated.Proposed Feature / Change:
Include the start time directly on the banner or within a tooltip on hover/tap.Example:
🔴 Calls are being forwarded to +1 (555) 019-2834 (since Oct…
1 vote
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