11276 results found
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"My Caller ID" Search feature
Make the outbound call experience easier, allow us to search the outbound call number or at least change to alpha organize- 100+ phone numbers to search through over here! Thanks!J
3 votes -
Express Link to work with email filters
Hi Team,We have been receiving concerns that customers are unable to log in using the Express Link as their email filtering service either on the PC or phone is adding info on the string like https://mimecast.com or https://urldefense.com prior the express link. We would like to submit a request to avoid issues whenever the express links are filtered by email filtering services.
4 votes -
To install print to fax in group
Ability to install print to fax in all user accounts in one go instead of installing it 1 by 1 for each an every users
4 votes -
Controls for Recording Mute Announcement
The announcement is disruptive to the call. I would like to be able to configure controls to allow, disallow, or change the recording mute announcement. I would like to do this on either only the other end, or both ends of the call.
5 votes -
Allow Key 2 to be programmable/changed on Poly VVX150
Currently only Key 3 onwards can be changed, however where users are working with lower end Poly phones such as the VVX150, there are only 2 keys and both are reserved for the extension line.Please can we make Key 2 programmable for other extensions or pickup groups?
6 votes -
Add time stamps to emojis / reactions to messages
We commonly have team members use emoji's react to posts. When performing investigations we have found there does not seems to be a way to see a time stamp of when the user reacted with an emoji to a post and we can only see the date/timestamp of the post itself.We would like to not only see the user that had the reaction, but the date/time they reacted to it.
11 votes -
Visibility of Peak Hours in Analytics
It is helpful if we can see the peak hours of our company in analytics
4 votes -
Gain admin visibility of user created speed dials on hardphones
It would be very nice if admins could see users created speed dials on their hardphones. Currently, only admin created speed dials are visible in the admin portal. As such, if a user has a custom speed dial they made, and an admin is not aware of it, they could override a users speed dial unknowingly or unintentionally. Allowing admins to see user created speed dials would eliminate this potential issue.
18 votes -
Composability - Fax
As what has been done for the messaging and video, we would like to have a feature that would allow admins to completely remove the fax ( the fax button over RC MVP and all RC apps) on the role / level for users on RC MVP app.Recently, a new feature has been released and allows admins to disable the fax feature on account or user level: Fax contros and parameters (but doesn't remove it completely)here's the documentation : https://docs.google.com/presentation/d/1RHroDQUUktsu_WHn6qxsZ7g6dFHvZUdS3GOBzix_WHY/edit#slide=id.g13edcf37ee5_13_410this is the messaging composability documentation link: https://docs.google.com/presentation/d/1rnsF2fsBVrLD2s1aYxnOrtudZFwII_DPYvXqN_YTvFY/edit#slide=id.g6b879246f9_0_531
18 votes -
5 seconds minimum wait time for call queue
The customer wanted to have an option to set the call queue wait time to 5 seconds. The only options that shows in the Admin Portal is a minimum of 10 seconds. He said that callers are ending the call because of this and it increases their abandoned calls. The call queue members are set to simultaneous ring.
2 votes -
Ability to send text message to a personal contact group.
It would be useful to be able to send a text to personal contacts that have been added to groups. Having to add each personal contact individually is cumbersome and tedious! Anyone that uses RingCentral to send texts would benefit from this!
3 votes -
Changing Prompt repeats
I would appreciate if I were able to edit how many time the IVR menu prompt plays on the line. Right now its 3 times, no one listens to a prompt 3 times.
7 votes -
Automatic Caller id registration when phone number assign to user or company
Customer would like to have a feature where they can process order on their end to update caller id or it would be best that caller id automatically assign to users without processing manual registration on caller id
1 vote -
Link with insightly CRM
Insightly CRM has a large enrollment. We and many others I know use it and need to synchronize with RingCentral
1 vote -
Read Only Message
FR Request Sample: Read Only Option for SMS
Feature Request : Have a Read Only Option when Telus Business Connect User is sending out SMSDetails : Telus Business Connect User should be able to send out an SMS to single or multiple recipients that is a Read Only. Not giving option for the recipient to reply back.
Significance of the feature : Intended for businesses who only wants to send announcements to their clients/recipients and doesnt require responses.
Current behavior : No capability to set up OB SMS to be read only from recipient's end
Brand : Telus Business…
1 vote -
hud custom status in Ringcentral app
In the Ringcentral Phone app, you can see the employee's custom status. For example "back on 9/1". In the Ringcentral app, you can only suee a custom status if you click on the employee's initials to see their profile. It would be great if their custom status was visible directly on the Ringcentral app HUD and you didn't have to click into the employee profile to see it.
1 vote -
DND state routes call to another user but voicemail circles back
This would allow us to keep the current setup we've got in Mitel once moving over to RingCentral. There's no ability to change where the call flow goes once in the DND state. We can achieve something Similiar through call rules, but this seems like a feature that should already be implemented.
2 votes -
Option to delete all SMS and Internal Messages sent and received in the RingCentral Desktop App.
Currently, bulk delete is available per conversation only but the customer wanted to clear out all the SMS and internal messaging ever sent and received in one click.
10 votes -
Auto Reply Text messages for when office is closed
There are times when office administrators are out of the office and not available to look at their phones, so this feature would allow for immediate responses to clients informing them of the protocol for immediate assistance.
2 votes -
Option to not allowing User on deleting the Voicemail
Have an option to not allow the user to delete any voicemail and will provide access for listen only.
2 votes
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