9139 results found
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Update the "Change Password" button in Service Web to say "Change Password, Pin, and Security Question"
New Admins to RingCentral may not understand where to go to update a user's Security Questions. Currently, to update a user's Security Question, they must click on the "Change" button, which is only labeled "Change Password and PIN." The request is to update the label to say "Change Password, Pin, and user's Security Question."
2 votes -
Option to Hide Direct number on the app
Can we hide an extension's direct number within the RingCentral app?
2 votes -
Add Fingers Crossed Emoji
It's a far more appropriate emoji than :pray: which has religious origins. I am not a Christian but I do still need to express "I hope so".
13 votes -
Provide visibility to customers into how many recorded calls they have in their account
For Customer that use RingCentral Call Recording, there is no visibility on how many recorded calls they have against their 100,000 recorded call limit.
The request is to provide something in Service Web that shows the Admin exactly how many recorded calls there are in the system at any point in time. This should also include added detail on where those recordings exist and the age.1 vote -
Ability to Hide Main Company Number
HiPlease can we add the ability to hide the Hide Main Company Number. This number is not used within the organisation and causes a great deal of confusion for our users when this number is inadvertently selected.We need to keep the ability to change outbound identity - and it seems strange that RC do not allow us to hide what appears to be a legacy feature.Thanks for your consideration.
10 votes -
Delete bulk messages/Conversation in Unified App
There needs to be a way for admins to delete bulk messages.
101 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is on our 2025 Roadmap!
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Paging Dashboard
Customer would like to have a dashboard that will display in progress paging calls on their ATT Office at Hand. To have control as wellon ending the In progress paging call.
1 vote -
Character Limit is too short when naming a Phone #
Please increase the character limit on the "Name" field of the "Number Detail Page".
3 votes -
Option for voicemail to use specific extension's greeting instead
When specifying a specific extension as the recipient of voicemail in both call queues and for users, have the option of using the greeting of the other user/queue instead of requiring a greeting at both extensions.Example: Incoming call to a queue ringing extensions 101 and 102, but VMs set to go to 101. VM is sent to 101 but the caller will hear the greeting of the queue. We want to hear 101's greeting instead.
3 votes -
Alphabetize Presence
Need a simple fast way to alphabetize Presense. With 40 or so employees coming and leaving at any given time it would b nice to be able to easily alphabetize the list. Not a big deal with 4 o 5 but when there are nearly 40 it doesn't make sense to have to delete and add back in the names all the time to get alphabetized.
1 vote -
Retrieve Deleted Recording
I would greatly appreciate it because it would be helpful moving forward, especially when we do not think we would need the recording and then months later it is needed.
9 votes -
Add list of clients to ring central app so there name appears when they call.
This would be useful as it will allow our sales team to immediatly recognise the people calling them. Effectively in a similar way to how you can add users on the service web but instead allow a csv of client names and numbers to be added to the ring central app to allow easy updating of client names within the app.
4 votes -
Analytic App that could be run on a laptop connected to the customers LAN. This program would analyze and verify that all necessary para...
...meters are being met on the associated router. Open ports, QOS, Etc.. Pre installation actions.
1 vote -
Removing App Gallery on ATT Office at Hand App
Customer is requesting on remving the App gallery or Apps with puzzle icon on the ATT Office at Hand Desktop APP.They on't want the users to access it and don't want it to show on the application
1 vote -
Ability to change Group Text default
By default, the "Send Group Text" option is selected and you have to turn it off so that you don't send a group text.Please add ability to change the setting so that "Send Group Text" is NOT selected by default.Yesterday I accidentally sent out a group text when I didn’t mean to, because that checkbox was checked automatically and I forgot to uncheck it. I don’t like that, since I never send group texts and don't want to have to remember to turn the setting off.Thanks
2 votes -
Make reports shared with all super admins
Feature request to make reports shared with all super admins
2 votes -
auto vacation response on text
To have the ability for users when they're on vacation to set their vacation mode and if someone texts during that time the vacation response is sent automatically.
22 votes -
RingCentral Classic Had a Much Better Interface
Whether for Tasks or Teams, RingCentral Classic was the backbone of our company communication, but the new app is terrible.In RC Classic, far fewer clicks were required to get from one place to another (there are now two left columns in the new RingCentral app), tasks made better use of screen real estate (further explained below), and tasks could be more easily sorted, categorized, and viewed. Team conversations were more digestible when scrolling.Regarding the small task window that appears when creating, editing, or replaying to tasks: The window in which you can type is smaller than ever making it nearly…
9 votesNeeds More Information ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
We're excited to invite you to be a part of our beta program for the new desktop phone experience beta program. If you haven’t already reviewed the new experience, please take a look at a summary of it here. Please email ideas@ringcentral.com if you want to join the program! What you can expect from the beta program:Early access to new features: Be the first to try new features & updates.A chance to shape the product: Your feedback is incredibly important to us. You'll have a direct impact on the final product and the experience of all our users.Plan for your rollout: Get a head start on rollout planning & user communications. How to turn on the new desktop app experience: In the bottom right corner of the app, click settings. Click general at the top of the next menu. You will see a toggle to opt into the productivity tools… -
Sync presence status with RCV status
Sometimes a meeting goes long, and even though everyone is still in a RingCentral Video meeting, they will turn green signifying to the rest of the company they are done. It would be awesome if the meeting owner or someone could extend the meeting from within RingCentral, or if RingCentral checked if participants are still in a RingCentral Video call before switching back to "Available".
5 votes -
Enable SMS for UK numbers
Hi, It would be best if we can allow SMS to be enabled for UK numbers. This will help users to utilize their UK numbers in communicating to clients thru text messaging.
81 votes
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