9341 results found
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Automatic Caller ID Name Saving Problem:
Currently, when receiving calls on a RingCentral number, the caller's name (if available) is displayed but not automatically saved to the user's contact list. This requires manual input and can be time-consuming, especially for frequent callers.
Customization: Allow users to control whether the caller ID name is automatically saved to the Personal contact list or a specific custom contact list.
Duplicate Prevention: Implement measures to prevent duplicate entries in the contact list if the caller ID name already exists.
Privacy Settings: Provide users with the option to opt-out of this feature if they prefer to manually manage their contact list.…
2 votes -
Combine Inbound fax communications to all RC user fax inboxes
The inability to receive the same inbound faxes across all inboxes within the RingCentral application is creating inefficiencies and delays, particularly because fax communications are typically external and often time-sensitive. This should be something apart of your software within the application as a communications based product offering. This is an issue that should have fallen within the scope of your development process of the RC app, as seamless communication is a fundamental requirement for most businesses.
Currently, the need to leave our primary workspace and rely on other systems for fax reception adds unnecessary steps and increases the risk of…
2 votes -
Archiving AI Summaries
The ability to archive all AI generated reports from phone and video calls as well as any general transcripts from phone/video calls. I’m in the financial services industry, it’s important for us to have an easy way to archive all client information from recorded and transcribed conversations.
1 vote -
Archiving SMS/Text Bunched Messages
As of right now, all archiving is done on a per text basis. For each individual text sent, that generates an archive in a standard note file. For the purpose of consolidating files, it would be very convenient if you could choose to opt into having a text thread downloaded at the end of a day (midnight) all into a single file so that way it’s easier to reference and entire conversation rather than having to go through each individual file to piece them together. Other text archiving services do this so I know the functionality is possible.
1 vote -
Archiving to Microsoft Sharepoint/OneDrive
As of right now, there’s not an option to choose the SMS/Text archive into Microsoft SharePoint or OneDrive. The next best thing is Google OneDrive. Our firm (along with many other businesses) use Microsoft 365 for all their business tech. This functionally would be very convenient if the integration was built.
1 vote -
4 digit extension by default
Hi team!
Can someone implement a way for us to edit/add how many digits will be generated when customers are adding a new user. We understand that customers can just customize the extension number to their desire extension. However, one of my customer is looking for a way for us/them to make this only a 4 digit extension by default when adding a new user. We checked the SCP/AI and we can only change it up to 5.
1 vote -
Allow Admins to set defaults for the Display Number settings
Currently, when users leverage the MS Teams plugin, unless the setting in Service Web/the RC app for Phone > Incoming Call Information > Display Number > Display on > is set to "All phones and apps", the user will not see a popup in teams to answer calls.
The customer wants to be able to set this as a default for their users, so if they integrate with MS Teams, the calls automatically will be answerable via the popup.
1 vote -
call recording rules
It will be more efficient if we have a call rule to record specific calls from specific phone number
1 vote -
Option to Disable the Tone for Warm Transfer using the App
Option to disable the tone for warm transfer to another extension using the application.
3 votes -
Option to add ringing interval/delay between the call forwarding
The customer would like to have the option to delay the ringing per device/number/other extension under each individual call forwarding.
For example, the desk phone will ring first for 30 seconds, and within 30 seconds, the app will also ring with the same duration but with a slight delay in between. (the app will ring 10 seconds after the desk phone starts ringing)
2 votes -
Possibility to filter by more criterias when adding members to a qall queue
There is no possibility to filter by department or other criteria beside Site when adding members to a qall queue. This is quite annoying as call queues most often are not the same as Site members. I think you and admins of many other companies will agree with me here. Best Regards
32 votes -
Ability to turn off the voicemail feature for the whole account
No voicemails coming in whatsoever no matter what extensions or buttons are pressed, no matter what number the person is in queue, no matter anything. We want absolutely no one to be able to ever reach us through the phone system and absolutely no voicemail messages to be able to be sent into our system.
5 votes -
Creating a custom rule for voicemail notification to keep notifying with a certain time interval until the message is viewed
Customer is looking for an option that would allow them to create a schedule for messaging notifications to keep notifying them with a certain time interval (once every preferred number of hours) until the message is viewed.
2 votes -
Call queue, Extend the call transition time after the initial user decline the call
Customer wants to Extend the call transition in call queue if the initial user decline the call before the call to move to the next user.
2 votes -
Merging Calls in RingCentral harder to do in "New Layout"
New Layout Dial Pad: (To “merge” conference the call, need to click on “Call list” then hover over call on hold and select the “merge” option)This is making it harder for our users to "Merge' calls. Can we get the functionality added back into the new app? Workaround: Switch the MVP App to the Old Layout but we don't know how long it will be around.
28 votes -
Caller ID selection for REX Dynamics 365 integration
Currently in the native REX app, users can manually select the caller ID. Currently in the Dynamics 365 integration this option is missing and users have to make the change on the native REX app.
2 votes -
Calls and SPAM Protection similar to HIYA
A feature that automatically detects robocalls, suspicious numbers, or altered Caller IDs. This functionality, similar to HIYA, would notify us if a call is suspicious, potentially spam, or a robocall, helping to prevent these types of calls from reaching our line.
2 votes -
Allow super admin to delete member on first born group chat on RingCentral App
Allowing Super Admin to delete a specific or multiple member on their first born/created group chat on RingCentral App. Allow also to delete chat messaged on group chat.
16 votes -
Ability to Forward Call Using a DSS Key Configured in Yealink T48U
The Yealink T48U phones has a DSS key configured to forward calls from call queue and calls on user's DID to call queue. Its efficient when call forwarding is setup on the phone instead of enabling it on every users extension or ask users to enable it using their access, when needed.
This feature should be available as it is practical and more convenient way on forwarding the calls either from call queue extension or on user's DID.1 vote -
Ability to Switch calls more than twice to multiple devices
Currently, you can only Switch calls twice and it won't allow you anymore on your third attempt to switch the call.
1 vote
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