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  1. The user desires to have the dial pad displayed in the center of the screen, rather than having to click on the dial pad icon located in the upper right corner. Downgrading the app to the previous version is not a viable solution, as it will automatically upgrade to the new version after a few months.

    5 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  2. We consulted technical support about pulling up a report in analytics portal for missed calls we are advised to pull up the report in performance report yes we can view the report however there is no option in the performance report > calls to pull up only the missed calls we need to download the report before we can run a query in excel to only show the missed calls, It would be nice and helpful if we can pull up this reporting right off the analytics> performance reports > calls

    5 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  3. Schedule Auto Sending SMS Text messages. Ability to schedule texts messages to automatically send and also to repeat.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. Steve from Dhillon Law Group Inc. requesedt for a feature to have ability of switching main super admin to other existing extension and have a better customization role name like "Global Admin"

    1 vote

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  5. It is recommended to enable the ability to hear the fax tone when the phone number is assigned to a site extension, ensuring that customers are not confused.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  6. Gain the ability to use the RingCentral app for limited extensions

    4 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  7. Experienced an outage yesterday with all my phones on my company lines on 1/22/25.
    Ringcentral main customer service line was not connecting including my phone lines.

    No email from ringcentral on the outage.
    No text on my phone number.
    Nothing on the ringcentral website main page.
    No notification on the ringcentral app.

    Recommend Ringcentral place a notice on the app main page that says "OUTAGE Expected Resolution in 1-2 hours" something like that - or at least put it on your website or email us. Nothing came through. Horrible way to do business with your customers.

    I finally during the…

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  8. Current Situation: DIDs in Number Inventory have a cost associated to them.

    Problem: Customers cannot assign a Billing Cost Code to a DID in Number Inventory.

    Feature Request: Add support for individual and bulk assignment of Billing Cost Codes to DIDs in Number Inventory

    1 vote

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  9. Current Situation: Phone Numbers in Number Inventory can have Site assignments today.

    Problem: There's no way to modify a site assignment for an individual DID or in Bulk. Large customers not only need the ability to have DIDs in Number Inventory assigned to Sites, but also need to be able to make changes to those Site assignments as their company grows.

    Feature request: Add support for making individual and bulk Site assignment changes to DID in Number Inventory.

    1 vote

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  10. The customer would like to have an option/feature on user extension's call handling.
    If they use "Ring in Order" they have a way to set it up like: If User A cannot answer the call, it will forward to User B. If still no answer it can be forwarded back to User A before going to voicemail.

    1 vote

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  11. Ability to change the seconds of the call while it connect to a user

    1 vote

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  12. Additional accents for prompts

    1 vote

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  13. Notification for call needs to be resizable, or something that can be permanently pinned and out of the way.

    The employees at my company get hundreds of calls, to the point that the notification that pops up for their calls, becomes quite invasive to their work. There needs to be a way to shrink it, or pin it as a smaller notification. Maybe even provide multiple size settings to choose from

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  14. To facilitate the use and administration of voice guides, it would be useful to be able to manage the loading, downloading and allocation of messages to different objects from a specific interface. This would enable messages to be updated en masse when there is a change in customer brand or a marketing campaign to be carried out.

    3 votes

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  15. A feature on the Messaging App, enabling one to message SMS to a contacts email. This way one could literally communicate with a contact through any medium: call, video call, fax, text/SMS, and possibly text/SMS to email.

    11 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  16. Option that allows the call queue members can manually click the call waiting and extend the wait time of the customers in the queue or send it to voicemail when no one is available.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  17. The customer is using a VPN setup to split-tunnel the Ring Central traffic so that they wouldn’t add any latency to the calls being made.

    2 votes

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  18. Security scan for attached files received from SMS/Team messaging.

    It would be great if a security scan is performed to the attachment before making it available to the user.

    2 votes

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  19. Disable inbound/receiving faxes on the whole account, including the main company number and main fax number. Especially to plans that has a pre-added faxing features.

    7 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  20. The ability for the Super Admin to Manage User Phones directly using the RC App

    3 votes

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