13252 results found
-
Record All Calls Regardless of Talk Time
Request: Provide an option to automatically record all calls, regardless of whether the call meets the current minimum talk-time criteria.
Description: Customers would like the ability to configure call recording so that every eligible call is recorded, including calls with very short talk durations. This would ensure that calls are not excluded from recording solely because they do not meet the current talk-time threshold.
Requested Enhancement: Add a configuration option to disable or bypass the minimum talk-time requirement when automatic call recording is enabled, allowing all eligible calls to be recorded regardless of talk duration.
1 vote -
fax related concern
View Scheduled Faxes
Add the ability to view scheduled-to-be-sent faxes in the RingCentral app, including the recipient, scheduled date/time, and status. Ideally, users should also be able to edit or cancel scheduled faxes.Maintain Selected Contact Name
When sending a fax, users can select the desired contact name, but RingCentral may display a different name afterward if the same fax number is saved under multiple contacts. The selected contact name should be retained and displayed consistently in the fax record and history.1 vote -
Audible Office-Wide Ringing for Softphone Users
The customer is requesting a feature and setting that would allow user applications or softphones to produce an audible ringing sound externally without requiring users to change their audio output settings from headset to desktop speakers. This background activity played an important role in maintaining engagement, urgency, and team awareness on the call floor.
Case Number: 30015331
10 votes -
Enable Automatic Microsoft Teams Contact Sync on Poly CCX Series Phones (Teams Direct Routing)
Customers using Poly CCX series desk phones in Microsoft Teams Direct Routing mode have requested the ability for Microsoft Teams contacts to automatically sync and display on the phone without requiring manual search.
Currently, corporate contacts are only accessible after initiating a search (minimum characters required), which differs from the expected user experience and from how contacts appeared on previous desk phones and in the Microsoft Teams desktop application. Customers report this behavior causes confusion and adds friction during call handling.
Enabling automatic contact syncing or a browsable directory view on Poly CCX phones would significantly improve usability, align the…
10 votes -
shortcut to answer calls
I would like to set the 'Answer call' shortcut as just the 'Enter' key, like it was in the older version. Also, I want this shortcut to work globally as a global hotkey, even when the RingCentral app is not in focus (when I am working on another window).
3 votes -
Unprivate Voicemails
It would be beneficial to introduce a feature that allows authorized users to reverse the privacy status of a voicemail, even after a customer has marked it as private by pressing #. This would provide flexibility in situations where the voicemail contains important information that needs to be shared internally. With the appropriate permissions and audit controls in place, the voicemail could be made accessible to designated team members, ensuring critical messages can still be reviewed, actioned, and forwarded to colleagues when necessary.
3 votes -
Forward Ignored Call Queue Calls Directly to Voicemail
Overview:
Introduce a call handling option that allows call queue calls to be sent directly to voicemail when a queue member chooses to Ignore the incoming call.Current Behavior:
When a call queue member selects Ignore, the call continues ringing and is re-presented according to the call queue's routing rules.Requested Enhancement:
Provide an option for administrators or users to configure ignored call queue calls to be forwarded directly to voicemail instead of returning to the call queue and continuing to ring.Benefits:
Reduces repeated ringing for calls that the user intentionally declines.
Improves user experience and call management efficiency.…2 votes -
External number that loops to an AI receptionist
Option to have the external number that loops to an AI receptionist ring at the same time or in sequence with other extensions and external numbers under the Ring Settings.
1 vote -
Do not require Direct In dial for users
Allow users/extensions to be created without assigning a Direct Inward Dial (DID) number
We have hundreds of users who do not require an individual DID/public phone number. Currently, assigning a DID to these users is mandatory, even though their role does not require callers to reach them directly.
We would like the ability to create and licence a user/extension without allocating a DID, while still allowing the user to make and receive calls through shared numbers, such as a Main Company Number or Call Queue.
Use case:
At many of our sites, all inbound external calls are directed to the…1 vote -
Native RingCentral Rooms Provider Support for Poly VideoOS 5.x Platform (Studio X52 / TC10)
Request Overview
Title: Native RingCentral Rooms Provider Support for Poly VideoOS 5.x Platform (Studio X52 / TC10)Category: RingCentral Rooms / Hardware & Appliance Integration
Priority: High / Roadblock (Hardware Inoperable in Appliance Mode)
Feature Description & Justification
Problem Statement:HP Poly released VideoOS 5.0.1 as an irreversible base platform upgrade (migrating underlying architecture from Android 10 to Android 13). On VideoOS 5.x, RingCentral Rooms was removed from the native Provider selection menu, leaving affected devices unable to run RingCentral Rooms in appliance mode. Because HP Poly blocks firmware rollbacks to VideoOS 4.x, customers who updated their hardware have no…
1 vote -
Allow Modern Authentication to use the "Connect Exchange" feature under Calendars and Contacts
The customer is attempting to use the "Connect Exchange" feature under Calendars and Contacts to connect their users' desktop clients to their on-prem Exchange 2019 mailboxes is failing with a generic "An error has occurred, make sure the information is correct" error. They had disabled basic authentication on their Exchange server's virtual directories some years ago per recommendations from Microsoft their cybersecurity insurance carrier.... if I temporarily re-enable basic authentication on the EWS virtual directory on our server, and change nothing else on the server's end or in the RingCentral client, using the exact same information is able to connect…
2 votes -
Custom Report Filter
We'd like to create a custom report that lists the numbers that have been transferred multiple times or have called our numbers multiple times in one day.
2 votes -
Bulk Download of SMS Conversations (Inbound and Outbound) for Multiple Users
We would like to request the ability for administrators to download SMS message history in bulk for multiple users directly from the RingCentral Admin Portal.
2 votes -
Convert Fax from PDF to TIFF
Currently TIFF format is not working. Please have an option to convert the default format of attachments from PDF to TIFF for all future inbound / outbound faxes from our RC applications
2 votes -
PC Port Link-Up during RingCentral Device Boot/Provisioning
PC Port Link-Up during RingCentral Device Boot/Provisioning - Request an option in the RingCentral Admin Portal device templates to disable/suppress the physical link on the phone's secondary PC port until the phone has completely finished booting, established its TLS/SIP connection to RingCentral servers, and locked down its Voice VLAN boundaries via LLDP-MED/CDP.
3 votes -
Custom Outbound Caller ID Location Display
Give account administrators the flexibility to customize the City and State displayed during outbound calls—at either the account level or per individual extension.
Key Benefits:
Higher Answer Rates: Outbound calls show a familiar local city/state, improving trust and pickup rates for sales and support teams.
Multi-Location Flexibility: Remote or distributed employees using extensions tied to a main corporate line can display their local geographic area.
Better Brand Representation: Businesses operating virtually can align their Caller ID location with the target markets they serve.
1 vote -
1 vote
-
Ability to block users to contact call queue
Block Extension
Is it possible to block an extension from a call queue? I have an after-hours call queue that is getting spammed called from unmanned receptionist phones by people looking for something that number can not provide. We would like to set it up that either the extension(s) are blocked from being able to make the call or they immediately get dumped into VM. I have tried working with custom answering rules, but that appears to be looking for outside numbers only and not internal extensions.
2 votes -
Separate the do not disturb and call queue status
When an extension go to Do not disturb it automatically disables the queue status and after going back to available call queue status remain disabled unless admin re enables the queue status of the extension. Please have a separate do not disturb for the extensions and the call queues so that when an extension goes to do not disturb and back it will not affect the call queue status
2 votes -
Option to turn off EOL Device Notification in the Admin Portal.
Currently, there's an EOL banner / message in the Admin Portal when you navigate to Phone System. The message will say that a deskphone is tagged a EOL. After checking, the link: https://support.ringcentral.com/deskphones-and-devices/end-of-life-devices.html provided by Tier 3, it ends up that the customer doesn't have affected phones in the account. There is no option to remove the message even after this.
6 votes
- Don't see your idea?