12022 results found
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Ability for each user to change the company name dispalyed on the app
provide individual users the ability to customize or override the company name displayed on their own app instance.
1 vote -
Add "History" Feature in Presence Settings in Admin Portal
An ability to have a history feature in Presence so they can easily access their call history.
1 vote -
Mandatory Queue Selection & Disable Preselected Queues for Agents
Customer requires agents to select which inbound voice queue they are assigned to at the start of each session. The current RingCX behavior automatically preselects queues based on the agent’s previous session and admin configuration. There is no native option to:
Force agents to choose a queue before handling calls
Disable preselected/default queues
Requested Feature / Enhancement:
Add a configuration option to require agents to manually select a queue at session start
Option to disable default/preselected queue selection
Enforce queue selection at the session level to ensure correct queue assignments
1 vote -
Being able to receive calls from multiple Ring Central accounts at the same time, without toggling accounts.
As a business owner, operating/involved in multiple companies. I have two Ring Central accounts, one for each company. There are times where I have multiple calls that need to be transferred to me directly from different accounts. Unless I go into the app to switch on my mobile device, I will not receive the call. My suggestion is to be able to receive calls from multiple accounts on my mobile device or the same device, rather than having two separate devices, as it somewhat defeats the purpose of using the Ring Central phone system for multiple companies, for me as…
2 votes -
Enhanced Name Recognition for AI Receptionist
I would like to request an enhancement to the AI Receptionist’s name-recognition functionality. Currently, when a user’s name is included in the Excluded Extensions list for the Dial-by-Name Directory, the AI Receptionist does not recognize the name and instead informs the caller that the individual is not part of the organization.
Requested Enhancement:
Even if a name is listed under the Excluded Extensions for the Dial-by-Name Directory, the AI Receptionist should still be able to recognize the individual’s name. Instead of indicating that the person is not within the company, the receptionist should acknowledge the name and provide a generic…2 votes -
Add Ability to Remotely Configure Park Button / DSS Key for Polycom VVX450 via RingCentral Admin Portal
Customers need the ability to remotely configure a Call Park button (DSS/feature key) on Polycom VVX450 devices directly through the RingCentral Admin Portal.
Currently, the portal does not provide an option to push or modify DSS key layouts for VVX450 phones, requiring manual configuration on each individual device. This is time-consuming, especially for accounts managing multiple Polycom phones.
The request is to add full support for:
Setting a Park button (Call Park / Park Location / Park Orbit) for Polycom VVX450
Managing DSS / feature keys remotely
Pushing updated key configurations automatically to the phones
This enhancement would streamline device…
2 votes -
Outbound Caller ID Limitations
Setup multiple specific number from the account as outbound caller ID on each extensions or restrict an extension to use a company number as outbound caller ID.
35 votes -
Resend fax
To have the ability to resend multiple faxes at once, especially those that failed to send.
2 votes -
Service Web Customer Portal
Some general quality of life improvements requested.
Portal performance can be slow at times leading to tasks that should be quick taking longer than one would expect
Columns cannot be adjusted in some circumstances, leading to an inability to quickly peruse various lists as naming conventions are cut off
Parity in menus, for example: Call forwarding on a queue allows users to forward calls to an external number, whereas site level call forwards does not
3 votes -
Time widget in chat
We always chat with collegues from different time zones and raising questions like:
- "Is it comfortable for you to have a meeting at 7:00PM EST/08:00AM GMT-6/15:00 (your city/country/etc)"I would like to have a button in the message window (right to the text format/file attache/emojis/gif/audio-video message).
On click:
- Open a window to type or select date-time from timepicker
- Click "OK"
- Add something like: {datetime:2025-05-02T12:30:13UTC} in the message
- Show it for all users in theris timezoneI see message:
- "Would you like to meet at 05 May 19:00 EST?" (my timezone)
Person sees:
- "Would…10 votes -
Call queue logs visibility for unavailable call queue members
The call logs of the call queue group should be visible for unavailable members(in the RC app), also, not just for available members on the queue.
2 votes -
Description: When sending faxes and the result/status is showing in the log as "unknown" the receiving fax is actually receiving the fax 3 t
Description: When sending faxes and the result/status is showing in the log as "unknown" the receiving fax is actually receiving the fax 3 times. Is there any way to disable this automatic resending so that faxes are only resent at our discretion and not automatically?
3 votes -
Option to Completely Disable iOS Contact Integration
I would like the ability to fully turn off integration with iPhone iOS contacts. Even with call logs turned off, when I try to call someone from my personal iPhone contacts, I still get the option to place the call using RingCentral.
I will never need to call my personal, non-work contacts through RingCentral, and this creates the risk of doing so by mistake. Please add an option to completely disable iOS contact integration so that RingCentral only ever handles work calls and contacts.
3 votes -
Feature Request: “Text Send Failure” Message on SMS Thread Preview
Description:
Currently, the “Text Send Failure” notification continues to appear in the SMS thread preview, even if the failed message occurred long ago. This can cause confusion for users, as it gives the impression that the most recent message did not go through successfully.Suggested Improvement:
The “Text Send Failure” indicator should automatically disappear from the SMS thread preview once the user reopens the conversation.Current Limitation:
At present, the only way to remove the notification is to edit and resend the failed message or delete all failed SMS messages, which can be time-consuming — especially when the failed messages…3 votes -
Currently, T-Mobile and some carriers block bulk SMS when sent in high volumes, causing messages not to reach recipients.
When sending bulk SMS through RingCentral, messages to T-Mobile numbers often fail if too many are sent at once due to their rate-limiting feature. I suggest adding a scheduling feature that automatically sends messages in smaller batches. This would reduce failed messages, ensure important messages reach recipients, and improve the overall reliability of bulk SMS campaigns.
2 votes -
Time Zone Association for Auto-Receptionist Custom Rule Schedules
Providing the ability to assign a time zone to custom auto-receptionist rules—rather than relying solely on fixed dates and times—ensures accurate call routing, simplifies administration, and supports global, scalable deployments.
1 vote -
auto rotate fax
Automatic rotation of fax when sent in a wrong view
1 vote -
HUD List Vertical Format vs Horizontal Format option
Request the HUD list be available in vertical tile format versus horizontal tile format without having to manipulate the HUD list after popping it out.
48 votes -
Call waiting to Call queue
Ability to automatically transfer a call from the call waiting of a user extension to a call queue when a member becomes available.
1 vote -
Display Custom Customer Info on Yealink Phones
The customer would like to customize the caller ID display on Yealink desk phones for calls routed through a Call Queue. Specifically, when a customer dials the company hotline and the call is answered by a user in the queue, they want the phone display to show additional internal information associated with the customer’s extension or account.
Current Behavior:
Currently, the phone displays:The Call Queue number that was dialed (e.g., Hotline Number), and
The caller's phone number.
Requested Behavior:
Instead of displaying just the phone number in item #2, the customer would like to show custom text such as:…
4 votes
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