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  1. Please allow the upload of CSV template to go through even with duplicate contacts, and then simply show error notification after the upload to automatically delete the duplicates instead of rejecting during upload.

    7 votes

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    1 comment  ·  Contacts  ·  Admin →
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  2. Only allow specific user in a queue to take internal calls not external

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  3. The customer wants to see an option where the missed calls are already called back so they can download them.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. Plantronics 8040 and 8240 should be supported

    2 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  5. Instead of Using key press 0 or 9, customer want to have an option to chose a different number to press co on demand call recordings.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  6. The amount of characters in the contacts notes field shortened substantially and deleted large portions of client contextual notes history, we really need as many contact notes field characters as possible, how do we enable a higher amount of these simple text notes characters for this critical field? Please let us know.

    3 votes

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    New  ·  2 comments  ·  Contacts  ·  Admin →
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  7. Customers need to run a custom report showing all of their phone/EXT. that have not been utilized in the past 60 days.

    4 votes

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  8. In the RingEx desktop app under Call Rules and Voicemail you can 'Forward all calls'. We've been advised by Ring Tech Support that this does not work if the incoming call comes via a Call Queue. This could be misleading if a user expects this to work and does not test first.

    Could this either be changed so call queue calls are also forwarded or at least the description of 'Forward all calls' be annotated to advise as such.

    5 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  9. I don't understand why print to fax option is not available on RC Phone using Mac but available on RC phone on Windows. Please make this available on MAC!

    10 votes

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    3 comments  ·  Other  ·  Admin →
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  10. Call routing with caller ID tag

    Hello, I would like to set up a call routing rule to my number (310) 622-9069 so that all incoming calls ring at selected extensions WITH some sort of caller ID tag or to show the dialed number. Ideally this would be a text caller ID tag added, but showing the dialed number would be fine. When I change the call information settings in my account, it doesn't seem to do anything. Please advise on how we can add a text caller ID tag or ensure that the caller ID on the extensions I…

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Maximum caller wait time in queue > add 10-15 second increments (1 min 10 sec; 1 min 20 sec)

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  12. I would like a section for notes about individual phones under User phone details. This could help with tracking physical location of phones withing the organization.

    1 vote

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  13. Ability to use one email to activate multiple user/extension

    Is there a way I can use the same email for 2 users

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  14. capability to add one user to more than 5 call queues
    mailbox as co recipient

    3 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  15. Ability for outgoing and incoming email encryption, customer ask feature to have outgoing email to get encrypted.

    1 vote

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    New  ·  1 comment  ·  Other  ·  Admin →
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  16. I want to be able to forward a call queue to an external number for a specific time. Right now I can only change the business hours. For Example, if we would close early at the last minute I want to be able to forward the call queue to an external number until our normal business hours "after hours" call handling kicks in.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  17. Customer is requesting a feature that allows the * or # keys to function after a number is pressed in the IVR, enabling the caller to return to the previous menu rather than being directed to the voicemail of the extension when * is pressed.

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  18. Our faxes come to the OSCAR EMR inbox but also stay in the Ringcentral app and my staff have to clear them manually is there a setting so when they get uploaded to our OSCAR EMR those get deleted (except that did not go through)from the ringcentral app (that was the case with SrFax)

    3 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  19. The customer is requesting to allow a Japanese toll-free Number as their Caller ID call to a local Japan number. However, this is restricted due to in-country regulations local carriers block the call and set it to auto-busy.

    5 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  20. When the user or number in the ring settings received an incoming call and disconnected it, the should be be routed to the next user or number in the ring in order instead of the call going to the voicemail.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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