13254 results found
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Add a special flair to inbound numbers that you personally outbound called in the last 7 days
Just to help people figure out if someone is returning a call since multiple people in the office juggle inbound calls. Have a special flair if a certain number that someone called is calling back in, have their Ringcentral popup show a special icon, showing that this is a call-back and not a call-in
1 vote -
Appointment Cancellation Workflow for AI Receptionist
Feature Request: Appointment Cancellation Workflow for AI Receptionist
Product: AI Receptionist
Feature Area: Appointment Booking / Cancellation ManagementRequest:
Enhance AI Receptionist to support a complete Appointment Cancellation Request workflow that allows customers to request cancellation even when they do not provide a phone number, while keeping the original appointment unchanged until the cancellation is reviewed and confirmed by the clinic.Requested Workflow
When a customer asks to cancel an appointment, AI Receptionist should:
State the cancellation policy
Inform the customer that at least 24 hours' notice is required to cancel or reschedule an appointment.Collect appointment information
Ask for:…
1 vote -
Maintain call if caller drops during warm transfer
Current behavior: If the caller disconnects in the process of a warm transfer, the entire call is terminated
Requested behavior: If the caller disconnects in the process of a warm transfer, the call persist between the two parties executing and receiving the transfer.
10 votes -
Ability to disable ignore button for incoming call
Ability to disable ignore button for incoming call
9 votes -
Call queue member device assignement
"Please add a setting within Call Queues that allows us to select exactly which of a member's devices (e.g., desk phone or desktop app) will ring when a queue number is called."
2 votes -
Ability to Identify Newly Created Unassigned Extensions
Description:
When adding a new unassigned extension, it is currently grouped with all other unassigned extensions, making it difficult to determine which extension was just created. This creates challenges for administrators, especially when managing multiple cost centers or tracking recent changes. It would be helpful to have a way to easily identify, tag, or filter newly created unassigned extensions—such as by creation date, a “recently added” flag, or custom notes.Benefits:
Prevents confusion and misassignment of extensions
Improves tracking and auditing for organizations with multiple administrators or cost centers
Streamlines onboarding and extension management processes
Request:
Please add a feature…2 votes -
The IVR Loop Count Limit
RingCentral generally limits a call from hitting the exact same IVR menu more than 3 times in a single session. Once that limit is breached, the system assumes the call is broken, plays the "We are experiencing a technical problem" error, and terminates the call. We should be able to increase the IVR loop limit so it doesn't just cut off after 3 times.
2 votes -
Enable Notes Transcription for Ring Group Extensions
lease enable Notes transcription for extensions that are included only as part of another extension’s ring settings or ring group configuration.
Currently, transcription appears to work only for directly assigned extensions. Supporting ring group members would improve call documentation consistency and usability across shared call handling workflows.
3 votes -
Extend Parked Call Banner/On-Screen Display Time
We would like a configurable setting to extend the amount of time a parked call notification/banner remains visible on the screen. Currently, after a call is parked, the banner displaying the park extension (e.g., (\ast 801)) disappears from the screen too quickly.
Business Need / Use Case: When handling high call volumes, receptionists and team members often need to page a colleague or look up information before retrieving the parked call. If the banner vanishes after only two minutes, the specific park location code is lost.
Having the option to keep the parked call visible on the screen (or in…
2 votes -
including contact information in text messages
Please add the ability to "pin" contact information at the bottom of text messages. This is critical when sending text messages outside office perimeters to ensure a solid company look and feel. Receivers will know this not a random text message.
1 vote -
Automatic Call Recording Delay
Our users and clients get annoyed by the call recording message that plays over top of their voices when the call is connected.
My idea would be to not connect the call until after the message has played.
The process - I call out or someone calls in and before the call is connected the ACR message plays and the call is connected.
1 vote -
Option to increase the ringing time before the call can be answered by the AI receptionist
Option to increase the ringing time before the call can be answered by the AI receptionist
1 vote -
Require companies to have residency in order to purchase prestigious area codes in major cities.
We constantly run into issues where companies located in NYC have no new numbers available to them. This is because voip carriers are allowing companies from outside NYC to purchase all of these numbers. Area codes in prestigious locations like a major city should be reserved for companies based out of these locations. It is becoming more and more of a problem and needs to be regulated not only by Ring Central but the FCC should also be involved.
1 vote -
Port in mobile numbers from UK's EE carrier
Customer would like to port in mobile numbers from UK's EE mobile carrier
1 vote -
AI notes to detect the correct caller ID when a call comes in to a call queue
Hi! We are noticing (for all of our users) that the AI notes maps the wrong contact information. The notes say that the Queue name is the caller in the notes, when it should be the caller ID that is reflected. Is this a known issue?
2 votes -
Main number Support for SMS booster
It would be helpful if we can use the main number to receive and respond to SMS on our call queue. Since we have 4 users setup currently to receive these kind of SMS.
9 votes -
Presence Feature for Shared Line
We would like to integrate the presence feature for our shared line extensions so that when a call is answered on Line A and placed on hold, it can be resumed on Line B, as this setup will help us maximize our limited licenses and improve our overall call handling efficiency for the business.
4 votes -
Add option in the admin portal to directly assign presence to the phone expansion module Mitel 6930 expansion module M695
Adding the presence in the admin portal for the phone requires you to add the presence line by line that option is too time consuming it will be better if there is an option for you to drag and drop the extension in the list and populate the presence in the phone and expansion module
1 vote -
not available in dropdown menu in ACE
All fields map to separate field, but Summary, Transcript, Next steps and call notes
1 vote -
Option to hide the caller ID of incoming calls from the Call Logs in Admin Portal and RingCentral app
Option to hide the caller ID of incoming calls from the Call Logs in Admin Portal and RingCentral app
1 vote
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