12096 results found
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An option in the application to separate the logs of the hotdeskphone log in vs to the regular in bound and outbound call
the main user extension keeps receiving a notification or logs in his application everytime someone will log in to their hotdeskphone, he wants a way to not received it in his application logs
5 votes -
Porting Concern
The customer would like to have the option to change the time regardless of the Timezone during the port in process or after submitting the said request.
2 votes -
Allow users to select different colours to visually see different phone numbers a caller is calling, For example (Blue for company numbe...
...r, Green for RC direct number) This would visually allow users to see what number a caller is calling without having to see the phone number called.. When users have more than one phone number they are associated with, giving the option to select different colours when a caller phones into different phonen numbers would be beneficial.
1 vote -
Call waiting audio alert' setting in the RingCentral app to apply to other RingCentral webphones such as Salesforce, Hubspot, or any int...
...egrated telephony.. The Call waiting audio alert currently only works when the existing call is answered from the RingCentral app. However, there are clients who use integrated apps such as Salesforce which has a RingCentral dialer built-in which would benefit from this setting.
1 vote -
draft messages synchronization between different clients (Desktop / Mobile / Web)
I would have draft text saving feature between different clients due to high rate of switching between them during day
1 vote -
Create a TAG
Create a tag, so that when I import contacts it is tagged per person who handles that caller/contact.
1 vote -
Show a template preview
It would be useful to preview what user settings a selected template would change before it is applied. Even just a 'the following settings are impacted by the template' on the apply template confirmation pop-up would be helpful. This would help confirm exactly what admins should expect of a given action.
1 vote -
Capability to customize the options in the live call interface of the RingCentral Desktop Application.
The transfer button could be removed from the More icon for easier access.
1 vote -
disable fax forwarding option via the Admin portal
disable fax forwarding option via the Admin portal
1 vote -
Allow Non-10DLC-Compliant carrier to properly exchange Group Text Messaging
This will prevent confusion when a response is sent to and from the group text.
2 votes -
Automatic Location Support for Cisco 8851
Davey Tree company has 900-1000 8851 phones they would like to reuse and that phone is not on this list currentlyhttps://support.ringcentral.com/article-v2/Nomadic-911-Automatic-Location-Updates-Overview.html?brand=RCUS&product=RingCentralMVP&language=en_US
5 votes -
Inability to change app status
- cx needs a feature so a user cannot change their app availability status
3 votes -
Add Hotkey Speed Dials For Web/Desktop App
If you are marketing your services to a corporate environment, why would not include speed dials to the online versions of the product. I think the addition of user programmable user hotkey/ speed dial settings would be easy to implement and a great feature.Shift + Alt + 1 = Speed Dial 1 Shift + Alt +2 = Speed Dial 2...........Shift + Alt + 0 = Speed Dial 10 (or VM)But absolutely let the users have more control over the actual hotkey configuration that works for them.Thanks!
2 votes -
Intercom for Limited Extension
Wants to have the intercom feature
2 votes -
Capability of copying the user's presence list to be applied to other user's in the account without using the 'Apply Key Template'.
This is beneficial for the user's that has the not supported device under the Apply Key Template list. This will also also the admin to simplify the adding of the user's in the presence and don't need to apply it one by one.
2 votes -
Guaranteed Outbound caller id to local Thailand Numbers
A feature that guaranteed to use a RC International Thailand Number as an outbound caller ID to make an out bound calls to Local Thailand Numbers. Currently it keeps changing Random outbound caller ID keeps changing like +69711915668971 / (+6971191600869) It works with US /Singapore/ AU numbers but not within Thailand Local calls.
1 vote -
Integrate with Podium
Please integrate with Podium.
1 vote -
would like highlighter feature added to format tab where you can underline & bold text
highlighter option when sending messages in app
1 vote -
dial-by-name feature from inside of the voicemail menu
Our users would like the ability to use the dial-by-name feature from inside of the voicemail menu when they select 5 to forward a voicemail to another user.Users listen to a voicemail and realize that they need to forward it to another user, but they have to remember the user's extension, instead of being able to find the extension using dial-by-name.
1 vote -
Separating access to Live Reports vs Business Analytics in Admin Portal
Users assigned to a custom role with restricted access to only "Live Reports - View Only" are currently able to access Business Analytics within the Reports section. This unintended access contradicts the purpose of setting feature access restrictions in the assigned role.
1 vote
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