11802 results found
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Option automatically set agents to an inactive/busy code while on a MS-teams call or similiar
It would be very nice if there would be an option to make RC and or Max-Agent automatically set itself to "Absent" as soon as a MS-Team call is received?
4 votes -
Option to Include Ext number in Presence
Right now only the logged on user is diplayed on the Polycom phone. We need to add the extension as well. We recently had an emergency and a user picked up a nearby phone and made a page but he did not know the extension of the phone he was using.
2 votes -
Turn off the banner messages about SMS Registration when registration is complete
We have finished with the SMS registration for about two weeks. Last step was to assign the numbers to the campaign. We are still getting a message banner when we launch Ring Central and it is confusing some of the users into thinking they need to do something to complete the registration process. Could we please have the message turned off or have an option to turn it off in the admin portal?
3 votes -
Allow editing a text when forwarding
We use the old RC Phone app still largely because this feature does not exist yet in the newer desktop app. Currently, texts can be forwarded to a new number but cannot be edited before sending.
3 votes -
Incoming Call Announcement - Press 1 - Disable for Queues
When you want to simultaneously ring non-RingCentral devices with your RC app, and you go to answer the call on that device, it will play an announcement to press 1 to confirm the call. You are able to disable that for your direct calls, but for Call Queue Calls, you cannot set the option to "never" or disable it.
72 votes -
Hot Desking Time Set Log off Parameter - Pick an exact time frame
Customer does not want our drop down window, nice to have but want a manual time frame, example, manual input of 10am to 2pm, 8:45am to 3:30pm, etc...
1 vote -
Customer would like when a user puts an out of office event in Outlook, they would like an option to put the phone in DND and change the...
...status to update automatically to DND or DND-OutOfOffice.. Customer would like when a user puts an out of office event in Outlook, they would like an option to put the phone in DND and change the status to update automatically to DND or DND-OutOfOffice.
1 vote -
LOA should show that it will be processed via ring central once submitted
Customer requesting to update the details for port in under Signing the LOA As it they were given an options for eLOA or manually however it was not explained that RingCentral would complete and execute the LOA.
1 vote -
sync contacts from RingCentral account to 3rd party email
it would be helpful if we can export or there's an option for us to sync our company contacts to our personal/3rd party email, like gmail, yahoo, etc.
1 vote -
Segregate the options in creating free account and Guest
separate invite link for free account and Guest
1 vote -
Capability to add the incoming caller's phone number to the contact while on an active phone call.
This is beneficial for the user because they don't need to wait to add the number in the contact after the call ended or add it manually in the contacts tab in the RC App.
1 vote -
customer want if a extension blocked a number it will be block to the entire account
customer want if a extension blocked a number it will be block to the entire account
1 vote -
Organize Modules From Left to Right, Not just Top to Bottom, Split View Screens
I am very frustrated trying to split the phone dial pad, call history list and the voicemail.. it shows the dialpad, the call history, and the voicemail list next to each other under the phone screen, with options to remove some, separate some, but not side by side. why would I want so many categories together on one visibiliy access point without the option to split or reconfigure? if I prefer the popout dial pad, why would i prefer 3 categories side by side to flip through, with a massive blank screen to the right of it? not that I…
1 vote -
Recover deleted site for multi site
I mistakenly deleted a site for our multi site It would be better if there is a way to recover the deleted site if there will be a site that has been deleted by mistake for your customers to recover rather than setting it up from scratch
1 vote -
Automate Softphone Upgrade/Install
We are looking for a way to upgrade the RingCentral softphone application on user machines without user intervention. We had a previous ticket opened but was told that there was no way to do this at that time. We are trying to see if this is now feasible.
1 vote -
IVR: Nester IVR
Cx wants a nested IVR which is to bypass the first IVR Menu set up and directly connect to the second IVR but still the dialed number is the main company numberI am trying to call the number in this format
8285371554911 vote -
Add car setting to RingCentral mobile
A feature to have a setting to silence calls or send calls to voicemail when driving/connected to CarPlay would be helpful and minimize distractions while driving.
2 votes -
Allow administrator to turn off Call Log Email Delivery for tenant that enforce SSO only.
Our tenant is SSO only and a terminated user has their Call Log Email Delivery on and we are unable to log in as the user to turn it off due to SSO only. Disabling the user does not stop the email from being deliver neither. We cannot delete the user right away since we need to forward their calls to a main queue for 30 days. Having the option to turn this feature off for the user would be nice.Another potential option is to add a voicemail option to disable "Call Log Email Delivery" since Admins can reset the…
25 votes -
Disable Call recording prompts on Internal Call Transfers
PLease add an option where users can disable call recording on internal transfers (like peer to peer)
10 votes -
Different Ringtone for Transfers
Our parts manager isn't able to distinguish between inbound phone calls and direct transfer phone calls.
4 votes
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