11278 results found
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Feature to have Super Admin the ability to delete another user's group chats without logging in as that specific user
Feature to have Super Admin the ability to delete another user's group messages in bulk without logging in as that specific user
3 votes -
Exporting call data directly Into Microsoft Dynamics CRM
We would like to explore the ability to export data from which person answered a call queue line directly into our Microsoft Dynamics CRM.
1 vote -
We would like to have an option to create a special rule aside of just having a cutom rule optin for call queues
We would like to have an option to create a special rule that will be named as "Special Rule" aside of just having a custom rule option for call queues.
1 vote -
Ability to disable voicemail envelope information when listening via physical phone
In MiVoice Connect users had the ability to disable envelope information before hearing a voicemail messages when listening to the them on a physical device. This needs to be an option to toogle off. there are users that just want the mesage and will only be using a physical device to access it.
1 vote -
"Bring Your Own Device" option is not visible for a common area phone
The "Bring Your Own Device" option is not be visible for a common area phone, but it's visible for a limited extension phone.
1 vote -
Add Voice Notification for Incoming Call Queue Identification
Currently, when an agent receives a call from a call queue, the only way to identify which queue it belongs to is by reading the queue name displayed on the screen. However, when calls are routed to an external number (outside of RingCentral), this information is no longer visible, making it impossible for agents to know which queue the call originated from.
We would like to request an optional voice notification feature that plays a short message (e.g., “This call is from Craigslist queue” or “This call is from Sales queue”) before the call connects.
This feature existed in our…
1 vote -
Generate report containing disposition of received call being forwarded to voicemail and being abandon/hang up by the customer
Wants to have the option to generate reports where you can see the disposition (abandon/hang up) when received calls being forwarded to voicemail
1 vote -
ability to set their iPhone as the primary device for receiving incoming calls when someone dials their number or extension.
Allow users to configure device priority settings, so they can choose their iPhone (or any preferred device) to receive incoming calls first, regardless of activity or presence on other devices.
1 vote -
Bulk upload of Hold Music
Bulk upload of Hold Music to all users who need to use such hold music
4 votes -
Filter reports calls came in to each individual numbers assigned to one specific call queue
Customer would like to have an option to filter Filter reports calls came in to each individual numbers assigned to one specific call queue, the numbers assigned to one call queue should have the information as well showing in one report how many calls came in to each numbers assigned to one specifc call queue
1 vote -
Translate entire group chat to another language and lock it there
Problem statement
In cross-language teams collaboration it is essential that everyone tries to keep the conversation accessible for everyone. Sometimes group chats start from one language and some time later others join the chat forcing already joined people to switch to language that's clear for everyone (English usually). Other cases could be defined as requiring participants to use the only allowed language for communication.To address those concerns I propose to have following improvements:
If the discussion was happening for some time already, it requires newcomers to translate all the prior messages one by one. So, in this case it…
1 vote -
Prevent call queue calls to be affected when setting up call forwarding on deskphones
When a user setup a call forwarding on a deskphone, a call queue routing is affected if the user is a member of the call queue. There should be a way to prevent this or disable deskphone call forwarding.
1 vote -
Call queue with multiple concurrency shows multiple missed calls per call
We have set our call queue to 3 concurrency; however, when a call comes in with a simultaneous setting, the call queue shows 3 missed call instances while there is only 1 actual instance of a call. It would be better to have only 1 instance of a missed call per call that will show on the phone in a call queue with multiple concurrency.
1 vote -
Pause Automatic Call Recording
I suggest adding a pause or mute feature to the automatic call recording system. This would allow users to temporarily disable recording during sensitive or confidential discussions, ensuring that important details are not captured. This enhancement would help protect privacy and maintain confidentiality during calls.
16 votes -
Increase conference call limit to more than 4 participants in desk phone
Increase conference call limit to more than 4 participants in desk phone
5 votes -
Option to customize voicemail notification email time zone
Timestamps in voicemail notification emails follow the Main site's regional settings. We would like to have an option to modify the time zone or have it follow the regional settings that are set up in the extension itself.
1 vote -
User report for Group membership
The customer requests a report feature that allows them to view a user's group memberships by clicking on the user's name. He wants it to be shown in excel format.
Customer does not want to go to each user in the admin portal and check on the group membership.1 vote -
Support to Door Access devices
Currently, Ringcentral doesnt have any support documentation for any Door Access device. We only have support documentation for Getting the SIP settings for manual provisioning
https://support.ringcentral.com/article-v2/Manual-Provisioning-How-get-SIP-Settings.html?brand=RC_US&product=RingEX&language=en_US but this doesnt include the configuring the feature to the Door Access devices1 vote -
Transferring calls to another extension on their preferred device to pick up
Transferring calls to another extension on their preferred device to pick up such like on the desk phone when initially dialing someone for transfer.
2 votes -
Bulk upload caller numbers in conditions in user call handling template
In user call handling templates, currently you can only enter one number after the other under the conditions. Please provide a simple upload via csv or xls file so that you can easily enter or update several numbers at once
4 votes
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