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10769 results found

  1. Remove “Synchronization Error” Message for No-Reply Emails

    The system shows a “synchronization error” message for no-reply email addresses, but this does not cause any real issues. Removing or hiding this message would prevent confusion and help users avoid unnecessary concern.

    1 vote
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  2. AI - TRANSCRIPTION FOR VIETNAMESE

    ADDITIONAL LANGUAGE FOR AI TO BE TRANSCRIBED (VIETNAMESE)

    1 vote
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  3. Missed call tracking

    Missed call tracking so that multiple users do not end up calling the same person multiple times. Change the missed call over to returned call.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  4. Record based on dialed number pattern

    Agents must manually select between recorded and non-recorded outbound queues. When making an internal (non-recorded) call, the agent must remember to switch to the appropriate queue, then manually switch back afterward for recorded (member-facing) calls. This manual process introduces compliance risks and increases agent workload and chances of user error.
    Expected Behavior:
    The customer would like this process to be automated based on the dialed number pattern. Specifically:

    If the agent dials a 4-digit internal extension (BTN*EXT): Do not record the call (assumed to be internal communication).

    If the agent dials a 10-digit external number: Record the call (assumed to…

    1 vote
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  5. RingSense to display Ext only on outbound calls

    Currently, RingSense displays outbound call information using a format that includes both the BTN and extension, such as:
    5025769125|8535

    This format is confusing for the customer because the BTN (5025769125) is not meaningful or recognizable to their internal users. The inclusion of the BTN adds unnecessary complexity to reports, increases user confusion, and complicates call analysis.

    Expected Behavior:
    The customer would prefer the call display in RingSense to show only the extension (e.g., 8535) to better match their internal reference points and simplify reporting.

    Business Impact:
    The current format negatively affects the customer’s ability to:

    Read and interpret call data…

    1 vote
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  6. Deskphone pairing with Cordless phone (e.g. Yealink W76P)

    I want to have a feature where the Yealink W76P Cordless phone can also support Deskphone pairing feature we have .

    1 vote
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  7. Allow Outbound Capability for Philippine Numbers

    We are requesting to enable outbound capabilities for Philippine numbers.

    1 vote
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  8. Call Recording Access for Queue Overflow Calls

    When a queue call has gone to the overflow queue and was answered by a member of the overflow queue, the user has no access to the call recording.

    It would be helpful to add an option to grant overflow member (who answered the call) access to the recording of overflow call.

    4 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  9. Online Document Editing for Ring Central App

    It would be very helpful if Ring Central offered online document editing, similar to Microsoft Teams. Currently, my team is able to share files within Ring Central but must download, change and re-upload. We can't work on documents simultaneously and see changes immediately. I've like to see online file sharing as an included Ring Central feature.

    2 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  10. Add integration for the RingSense for RingCX icon within the RingCentral app interface

    Request to integrate the RingSense for RingCX icon into the RingCentral app interface to improve accessibility and visibility for users. Currently the icon only shows in the RingCentral app if the account has RingSense for Sales. The icon should be positioned consistently with other app features and allow users to easily launch or access RingSense for RingCX functionality directly from the main app UI. Acceptance Criteria: RingSense for RingCX icon is visible within the RingCentral app UI. Icon links to or opens RingSense for RingCX features. Placement is consistent with existing design standards. Available for users with appropriate permissions.

    2 votes
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  11. Emergency Response Location set for a user's deskphone to not sync with the ERL set for the user's RingCentral App

    When a user changes the emergency response location set in the RingCentral App, it also changes the ERL set for the user's deskphone (in the service web), and vice versa.

    The user's deskphone is permanently located at their office address. The app is used when working from home, and should have the home address.

    It would be better if the deskphone's ERL does not change upon changing the ERL in the app so the user won't have to change it back everytime.

    2 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  12. Bulk Update Username/password of desk phone

    The customer needs the ability to change the Username/password in bulk for the desk phones

    6 votes
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  13. SMS - Automatic Reply/ Out of Office Message

    To be able to create automatic replies/ for out of office message for SMS/texting
    (similar to creating an out of office message for vmail - but for SMS/Texting)

    22 votes
    4 comments  ·  SMS/Text  ·  Admin →
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  14. turn off the SMS reading pane

    Customer wants to disable/deselect/turn off the reading pane/Text sms, just like when you go to the Unread messages. On the SMS box it should be showing like a blank page and it should still show the number of the sender of the SMS.

    7 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  15. Add Yealink 70B to the list of Supported Phones

    Add Yealink 70B to the list of Supported Phones under the BYOD option in the admin portal for assisted provisioning.

    1 vote
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  16. Setting a task, Writting a note, from a Voicemail or Fax

    It would be nice if one was able to write a note on a voicemail/Fax. A way to let people in the organization know what has been done thus far with the information left.

    At the same time it would be nice if you could set up a task/assign follow-up actions to a team member on a Voicemail or Fax. an action you take from the menu of options on the VM or Fax

    I also think it would be nice if you could Archive... call logs with the notes attached/voicemails/and faxes once the follow up has been completed. Deleting…

    1 vote
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  17. Disable Ringing on Second Handset While First one is on Active Call

    Scenario:
    The customer has a Yealink W76P system with two handsets registered to the same extension (101). She wants to keep call waiting enabled, so she can receive another call while already on one. However, she does not want the second handset to ring when that second call comes in.

    Current behavior:
    When the customer is on a call using Handset 1, and a second call comes in to extension 101:

    Handset 1 beeps (call waiting) – expected behavior
    Handset 2 also rings – not desired

    Customer's request:
    She would like the second handset to remain silent (i.e., not ring)…

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  18. Ability to send and receive MMS for Canada customers

    Ability to send and receive MMS for Canada customers

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  19. Ability to add Cisco Phone Custom Configurations to extend time on auto dial to give agent time to transfer calls .

    Whenever dialing out on a Cisco desk phone. The auto dial out times out too quickly causing issues when trying to conference or transfer or even just make a call. The customer would like to configure the phones remotely to all of their phones instead of having to configure the phones one at a time manually.

    8 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  20. The customer would like calls initiated from the RingCentral Desktop App to be automatically routed to and dialed through the RingCentral Mo

    The customer would like calls initiated from the RingCentral Desktop App to be automatically routed to and dialed through the RingCentral Mobile App without needing to manually switch devices.

    Goal:
    Seamless call handling across devices. The user prefers to initiate calls from their desktop interface, but has the actual call go out through the mobile app.

    Use Case Example:
    A user clicks to dial a number in the desktop app while working on their computer, but wants the call to originate and be handled on their mobile device for mobility or better call quality.

    1 vote
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