9341 results found
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Retain Caller ID information regardless of blind/warm transfer type for Cisco Device.
Retain Caller ID information regardless of blind/warm transfer type for Cisco Device.
When transferring calls, Caller ID information is only passed on blind transfers. It would be helpful if the caller ID information was passed to the new recipient regardless of transfer type.
1 vote -
Granular Control for the RingCentral for Teams Embedded App
Granular Control for the RingCentral for Teams Embedded App
1 vote -
Disable fax notification on desk phone
When we receive faxes, I am also getting a voicemail to my phone to alert about this, and if I listen to the voicemail, it impacts the faxes and shows they have been read. Is there a way to turn off this setting, so that my desk phone is not getting these notifications?
3 votes -
Directly speak to another extension instead of the intercom dialing first
Our CEO would like to have his intercom to be more accessible. He is requesting that when he dials the intercom button, he can start speaking through the speaking instead of the intercom dialing first.
3 votes -
DTMF tones BT Cloud
DTMF tones BT Cloud
Would like the ability to add pauses and DTMF tones within BT.4 votes -
Use other international number as caller ID
A feature in which a user on a different user location can use international number as their outbound caller ID number. Let
s say ext 101 is listed in London site and can use other sites number as an option in their RC app`s dropdown list as their caller ID6 votes -
audio greeting
It would be beneficial to have an option in the admin portal to upload multiple audio files for greetings for an IVR menu. This feature will be helpful when there are two different audio files for greeting recordings.
3 votes -
Auto Translate
Could we implement a way to auto-translate sentences to a preferred language? As a global company, and having global customers, I think this would be a great benefit to set a language as your default (example: English) and it detect when a different language is used, so that it can be translated simply in the messaging field.
3 votes -
Search / filter team instant messages by date
Suggestion
At the moment you can search a team instant message thread by words, poster or team but there is no way for you to search and filter by a date or date 'range'
Reason
Many times a members of a chat has mentioned in passing occurrences of an issue that much later I need to pull together to a report. I know the dates or date ranges but it is too hard to guess the exact wording of their post and searching by user/poster returns too many results (most not relevant).
I need a way to select all posts…
2 votes -
Text-to-speech option for Voicemails for Call Queues
Text-to-speech option for Voicemails for Call Queues
1 vote -
RingCentral app access for limited extension
Gain the ability to use the RingCentral app for limited extensions
2 votes -
Sending to Faxes Machine Predicament
Currently, RingCentral users encounter challenges when attempting to send faxes to government agencies or other entities still reliant on fax machines operating at lower baud rates, typically at 7200/9600. Despite RingCentral's advanced capabilities, users are restricted by the platform's adherence to traditional transmission rates, hindering their ability to communicate effectively with such entities.
This feature request proposes the modernization of fax transmission rates within RingCentral to accommodate varying baud rates, including the legacy rates used by certain government agencies. By updating the platform's capabilities to support a wider range of transmission rates, RingCentral users would enjoy improved compatibility and seamless…
4 votes -
Automatic forwarding of calls to external number if there's an outage
The phone call should be transferred directly to an external number if the system detects that there's an outage
4 votes -
Display Contact Telephone Number In the SMS Inbox
In the SMS inbox, When you are sending texts to a contact, the telephone number should be displayed under the contact name. Currently only the Name is displayed.
1 vote -
I want to send group text message and ensure that each recipient receives a customized message.
I want to send group text message and ensure that each recipient receives a customized message.
1 vote -
Desk phones to have Shared Contacts Feature
allow shared contacts to work on desk phones
5 votes -
Incoming text message information
Customer wants to have the feature to see what number is being texted to since they have multiple numbers and there's no option for them to determine which number is being texted.
3 votes -
Change frequency of periodic tone on outbound recorded calls
I would like to have the option to change the frequency of the periodic tones for outbound calls that are being recorded. Right now it seems to be every 15 seconds which is quite annoying. I would like 30 second and 1 minute intervals as options.
8 votes -
Additional feature for IVR Menu
Additional feature for the IVR Menu such as creating a ticket before connecting to the receiver of the call.
2 votes -
Permanently Delete Free DL in each User Extensions/ Edit Primary Numbers In Bulk/ Template Setting
I am creating this feature request on behalf of our customer. There was an existing direct number on our RingEx user extensions and it comes with FreeDL/ softphone where in the admin portal shows the soft phone as primary number (soft phone number and direct numbers are different number). If there's a way to delete the soft phone or if there's a way to assign primary numbers in bulk setting so we don't have to do it manually.
2 votes
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