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9677 results found

  1. Wanted to be able to add or remove numbers from the Caller ID list when calling from the RingCentral application

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  2. It would be great that when holiday call handling, voicemail greetings and etc. can have a reoccurring setting so that you don't need to go back in every year.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. customer would like to show the contact number of the person on his app contacts without needing to click on the name

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  4. Service parameter = Preserve Caller ID after call transfer should be available in SCP

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  5. An option to assign a separate Super Admin per site if the account is set on Multi Site so the Admin would only be able to manage their own assigned sites.

    4 votes

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  6. When we phone out, our location on people's caller ID shows us located in a different city and province than where we are located. This is becoming a problem as people are sensitive to possible scams and/or want to deal with local companies only. We have to explain that it's VOIP and when we signed up this was how the number was assigned but people are skeptical. Also, some won't answer our calls because they aren't local. There should be a way to change the number of locations to reflect where we are!

    14 votes

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  7. Deactivate active user extension immediately without using filter section on the Admin Portal

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Allow administrators to lock users' emergency response locations. To prevent user’s from accidentally selecting the wrong address. We won’t know that a user has selected an incorrect Emergency Response Location until we receive an alert that a user has called 911 and an incorrect location has been provided to Emergency Services.

    2 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  9. Customer would like to see an integration with RingSense and FileVine to push call summaries back to call records

    5 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  10. 1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  11. Ability to change number in Click to Dial (Google Chrome Extension)

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  12. More than 1000 participants for the audio conference calling. They are able to join via dial in, using the host code or participants code but they can only join up to 1000 participants including the host and wanted to increase the number of participants for the audio conference calling. Wanted to have a license or a feature that can have this feature to be available with RingCentral. They wanted to have more than 1000 participants that can join their audio conference calling.

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  13. We use the custom rules for holidays and all sorts of scheduled and unscheduled closures in our queues and IVRs. As an example our offices closed yesterday at 2pm due to heavy lake-effect snow. Adjusting my "Weather Closure" rules is easy and it works great (even if the staff queue managers never do it themselves).
    However, what we don't have is an easy way to inform callers about the reason for the closure. The queue is simply closed, callers get sent to voicemail, and that's it.
    I could re-record the Call Queue Greeting, but that's not a good solution for…

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Ability to FLIP a call from the desktop application to the deskphone prior to the receiving party connecting. As is currently designed, the CALL FLIP can ONLY occur after the call has been connected. The problem with this is that once a call has been FLIPPED, hold music will play. This is very distracting to the party being called and does NOT provide for a smooth transfer. It should appear seamless to the party being called and not disrupted with hold music.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  15. dial a number pause then dial an extension, for example 250-xxx-xxx, ext . 1234

    5 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  16. Hello, company with Smart ACR active here. We are interested in the outbound call data of our employees and want to minimize the potential of sales calls being hindered by the recording message. I'd like to suggest a customization option to edit the options for when a two-party or one-party state is contacted, where if a one-party state is connected the call records with no message, and if a two-party state is connected to not record the call at all.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  17. The customer wanted to use ATA as a paging device and to be added in a paging group.

    1 vote

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  18. download calls and notes from the RingCentral App.

    1 vote

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  19. Ability to know the user who downloaded the call recordings

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  20. customers who opted to use and/or change to Poly Trio 8300 for its WIFI functionality hits a roadblock as they expect the WIFI functionality to work before or during provisioning. The phone must be connected hard wired first and does not instantly connects to WIFI.

    Does not work if their setup does not ethernet set up

    1 vote

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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