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10771 results found

  1. Main Admin Dashboard should be able to see extensions that are in DND or forward mode

    as the title says. admin should be able to easily see when an ext is in DND or forwarding mode from the Users page.

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Provide visibility to customers into how many recorded calls they have in their account

    For Customer that use RingCentral Call Recording, there is no visibility on how many recorded calls they have against their 100,000 recorded call limit.
    The request is to provide something in Service Web that shows the Admin exactly how many recorded calls there are in the system at any point in time. This should also include added detail on where those recordings exist and the age.

    4 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Text Message Signature Line

    I am recruiter and reaching multiple people in a day. If there is a way to make a signature line of who I am and the company I work for already in the text, that save some time for me. Plus, it will look more official like I'm not a scam

    38 votes
    Future Consideration  ·  12 comments  ·  Application  ·  Admin →
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  4. Text (side notes)

    This allows the company staff to gather important information from each customer conversation and interaction. Using draft as a way to utilize this approach but risky as it could be accidentally sent to customer.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Make Call Queue Voicemails accessible to Call Queue users from within the RingCentral App

    Allows are users to easily access voicemails. This also allows agents to know if the voicemail is unheard or heard, and easily call a customer back.

    8 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  6. Add ability to see all call Queue's a User is a part of from the "Users With Extensions" page

    Currently, if a user leaves the company and their account is disabled, I have to go and click each call queue group one at a time to see which ones they were in to remove them. I would like a feature under "Users with extensions" where I can click on any User, and have a Call Queues tab that populates all of the call queues they are a member of, and the status selectors to each Member/Status respectively for that user. It can work in reverse as well. So I can click on a specific User Extension and be able…

    21 votes
    Future Consideration  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Improve reliability of changes made to IVR text-to-speech

    We have experienced several instances where making changes to the text-to-speech content in our IVR menus does not actually apply. The changes are saved but they do not apply and we have to copy/paste the content back in a couple of times to finally get the change to commit.We do not raise support requests for this issue anymore because the engineers just tell us to stop using text-to-speech, but what they do not understand is that we a large customer, text-to-speech is the best option for us because we have over 400 IVR menus and using audio recordings and dealing…

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Add a way to auto-download call/meeting recordings

    I had a client that needed to keep many of their call recordings/video meeting recordings for training purposes and while downloading them by hand works they had mentioned that it would be way more of a streamlined process if there was an option to do that automatically much the same way we can do with some of the reports in the Analytics Portal.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Put the status icon back on the right or give us the option to move it

    I had a script that controlled a lamp to let others know when I'm on a call based on the position of the status icon. We didn't upgrade our RingCentral app and now it has been moved with no heads up. That's not cool.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Missed Call notification suppression for calls placed to and answered in Call Queues and RingGroups

    Current Situation:
    Vonage and/or Star2Star offer the ability to selectively suppress missed call notifications for calls placed to Call Queues and RingGroups while retaining the ability to see missed calls placed directly to the user.
    NVA is evaluating and testing RingCentral with the Yealink T46U.
    On physical phones, RingCentral does not offer an option to selectively suppress missed call notifications from calls placed to a Call Queue and Virtual Extension RingGroups member while retaining the missed call notifications for calls placed directly to the user.
    RingCentral Custom Phone Configs allow for the suppression of all missed call notifications on a…

    6 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  11. Google Click ID

    RingCentral should have a way to run Google Click ID for incoming calls.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. To be able to opt out of a Voicemail to another extension

    We have a business case where a group of rep's has a TF number and a direct number. When customers call the direct number and hit the rep's vm they wan the option to allow the customer to press a digit to opt out of the vm box back to the main customer service number so the customer doesn't have to hang up and dial all over. They would record the greeting to opt out at anytime by pressing "X", the greeting would be interruptible so as soon as they hit "X"the greeting would stop playing and transfer the caller.

    12 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  13. Get a number porting process that works.

    I have spent countless hours on hold with Ringcentral's porting team and my cell phone company in Canada from which I am trying to port numbers into Ringcetral. Ringcentral's MVP package looks awesome and I've got it all set up on my end, just waiting for my numbers to be ported. Problem is, even though I've done everything right, and even though my cell phone company has done everything right, attempt after attempt fails. Ringcentral sends the same (poorly written) template email every time, stating that the failure happened because I didn't respond to the authorization text messages fast enough.…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. Add a "Thank You" Emoji

    I would love to be able to reacted to messages with a "Thank You" emoji. I've attached the one used on Slack.

    2 votes
    Under Review  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  15. Auto Log out on unanswered queue calls

    Customer is used to using simultaneous ring, but group is very large. Having an auto logout of Call Queue on RNA would ensure that if they switched to a non simultaneous ring pattern that the callers wait time would be managed properly, and not subjected to unnecessary ringing.

    1 vote
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  16. Don't need a DID to have a phone or make an external call

    Other provider solutions do not require a DID to be assigned to an extension in order to use a desk phone or make external calls. There must be some way to provide this functionality in RingCentral in the future.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Ringcentral App for shared line

    Please include RingCentral app for sharelines

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Billing: Licenses and Inventory should list all available licenses in the account

    We have identified an issue with the Billing Licenses and Inventory Page of the Admin Portal where the Additional Local Number license quantity does not display Available licenses if they are not directly under the company site or in a different cost centre.This appears to be different to the results we see for other licenses and hardware, where we can view all used and available regardless of the site or cost centre the item is assigned to.As advised by our account team, we would like to request a design change so that the license inventory displays all available licenses in…

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. RingCentral App to allow more than one ticket to be related to in call log

    The RingCentral plugin in SFDC only allows us to log the call to 1 single ticket (related to case)In the example attached , a customer was called to follow up on 2 cases, but only one of them could be selected under "related to" This call should be reflected in both cases and not just one option.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Enable "USE HD for My Video below Gen 6

    User doesn't have "Use HD for my video." on his Jupiter app and web app.Device: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz"Use HD for my video is not available on desktop app and web app on customer's end.
    Settings > Video meetings settings > Video > "Use HD for my video."

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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