9135 results found
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Hide Main Company Number on Multi-Site Accounts
We have a RingCentral account that has many daughter companies under one account. Each daughter company has its own main number, but the softphone will show the parent organization's account number as the "Main Company Number". I can only assume that other accounts are in the same predicament, uncommon though it may be. We would like the ability to choose what sites can see the different company numbers, choose to only show a user the phone numbers assigned to their site, or at the least hide the Main Company Number from the users.
24 votes -
Allow me to pull a list of devices with MAC/SN to corresponding extension
This would be great after ordering a few hundred phones, so I don't need to manually compile a list of devices for local IT support to install
9 votes -
Limit Common Area Phones
Common area phones should be able to be limited to only call 911 externally and only allow calls to other internal extensions. We would rather not have a common area phone in the food court that a customer can call out from.
2 votes -
Pick up call should display who the call has now been picked up by
(Using VVX 450) Currently when you call someone and they're unavailable, a user has the ability to pick up the call within their vicinity. When they do so, the caller doesn't know who's picked up the call. It still says the original person that they called as answering it. This is extremely confusing for the person initiating the call.
2 votes -
Survey Phone System
survey phone system
2 votes -
I need to send a Text message from a group/team
We have a group of Guest Experience Liaisons. When sending Text messages to our Guests, we want the text message to come from the group/team rather than an individual so that when the guest responds, the message appears for the entire group and not just the individual who sent to text message.
4 votes -
Allow 911 Alert Recipients to Listen to 911 Call
When a 911 call is placed, all 911 alert recipients should be part of a queue to be able to pick up and listen to the call in real time. This will allow internal emergency teams to be fully aware of all aspects of the emergency, without wasting precious time by calling each other multiple times to coordinate. In addition the notification team could barge in to provide 911 call centers critical data, if the original caller is unable to provide the information.This is a feature currently supported by Zoom Phones, and should be implemented into Ring Central for both…
6 votes -
Report robot calls and scams button
When using the RingCentral desktop app. (And mobile app would be nice) I would like to be able to flag a call from the call history that is a suspected robot or is clearly a scam. (Perhaps this is two different buttons) I get a lot of calls that hang up when I answer or leave blank voice messages. I am tired of manually writing down the time and number of the call to submit to RingCentral to research. Of which they just say "The caller hung up". Please give us a button to flag the call so you (RingCentral)…
3 votes -
Ability to remove/hide users from the directory/contact list
The request is for the ability to hide certain individuals (bosses, Management, etc.) within Numbers/User details from the directory.
62 votes -
Fax Outbound Caller ID number
the outbound fax number in transmission results should show the DID of the user NOT the main number to avoid confusion on the side of the sender
12 votes -
Restore deleted text messages
Need to have access for deleted text messages
9 votes -
limit selection of call from numbers in RC app
Please add the ability to control the phone numbers users are able to select as the display number under "call from" in the dialpad on the RC app
3 votes -
Send VM to deskphones of all members from Call queue
Send VM to deskphones of all members from Call queue
1 vote -
Call Queue Voicemail Notifications in the App - Request / Idea
Currently Call Queue Notifications could be sent to the email or can be checked in the Admin Portal.It will be very useful for our RC Customers to be able to receive those notifications in the RC App.
1 vote -
Call Forwarding to External number while on DND Status
If User Extension sets her line to DND, can it be arranged that Line 1 goes toFor example:Line 1 = normal line.Line 2 = emergency 24 hour line.voicemail, but Line 2 rings her mobile number?
1 vote -
Add users presence in bulk
I need to add everyone to my presence page in bulk vs. individually adding each user.
2 votes -
Post incoming phone call to Slack channel
Post incoming phone call to a Slack channel. A simple notification for Slack users.
4 votes -
Turn Off decline email notification, when a non user of the same domain created a free glip account
External users, having the same domain with the company are creating free glip account. They are getting an email notification that their sign up was declined due to the admin settings. We would like to decline them but turn off that email notification.
7 votes -
Need an auto-reply text message function
People are texting the main number and not leaving any caller id.
Want an auto-text message that tells people NOT to text this number. Disable texting???
1 vote -
Ringcentral Suggestions For Improvement
Emergency address is asked to be confirmed every time I first open theapp for the day or I am signed out and have to sign back in. If this couldbe saved and asked less frequently that would be great.2. When settings are configured and the app is closed, they need to bereconfigured again upon re-opening it, and sometimes it will revert back toprevious settings. This has been the case with my HUD feature. I enable itand the next day when I'm starting my shift I have to enable it againbecause it didn't save the day before. If there was a…
1 vote
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