11262 results found
-
Shared line group report
I need to view how many lines are getting used at once in our Shared line groups.
1 vote -
Sync Zoho Contacts into RingCentral App
Our company synced our RingCentral account to our Zoho CRM, but the CRM contacts are not shared/synced back to RingCentral's contact database in either the RC desktop or mobile apps. Please add a feature to sync the contacts between the two systems.
21 votes -
Add Controls so Admins can control who has access to what tiles in the app
As an admin we can not currently hid the "Apps" tile. We don't allow our users to download or install applications on their own, we would like the ability to hid this. Admins should have controls on all applications to either prevent access by role or to hid this as a company setting.
10 votes -
The text is cut off when editing the task
On RC Classic: When you open a task to edit it, you can press and hold the corner button that allows you to expand the field. This feature is missing in the new app.Why it's useful: When you have a lot more information to add to a task than just a few sentences, it becomes tedious to scroll through a tiny window to see what I was typing. Also, when editing, part of the text is simply cut off and disappears if you save the task. This is very inconvenient and interferes with work. Please fix this bug.
58 votes -
Mass calling
Creating a message or recording for a phone call to be sent out among multiple people/numbers at once rather than having to call them individually about the same thing
6 votes -
Ability to hide icons Apps, Phone, Text, and Fax on MVP, Mobile app and browser for FinServ Customers with compliance
This is a new customer and they requested these icons be removed like what they did for Messaging. They use Teams and have a Cisco PBX are do not want these icons as they confuse the end users. They will be using RC for Video and Audio conf but wanted the full Ultimate license so at some point they can from Cisco phones to RC. These icons prove also to be against compliance for many organizations as they don't allow SMS/Text and Messaging (most have Teams and it is locked down internally and with DLP enabled). Interactive Brokers is also…
2 votes -
2 votes
-
Customized dialpad in desktop app
When using the dialpad in the application, I should never have to leave that window to perform any normal phone based function. Buttons should be intuitive and common functions should never be hidden under a “…” More button. Most users will never use/need the “Video” function on a voice call and yet it is a central button on screen during a voice call, but the “Transfer” function that is very commonly used by most users is buried under “More”. Either let the user pick which functions are on the main screen and which ones are hidden, or add an additional…
2 votes -
Change the name of "Main Site" when multi-site is enabled
I have multiple sites enabled, but the default "Main Site" can't be changed. Give us admins the option to change the "Main Site" to something more usefule that will make it easier to know what site "main site" is.
15 votes -
Assign users to multiple sites
Please add this feature in your latest update.Assigning users to multiple sites will help in make calls inbound and outbound from multiple sites.
13 votes -
Add Page count on fax when generating a report from REPORT>CALL LOG
I need to know how to generate a report of all faxes our company has sent that included page counts. I have generated a report under Reports/Call Log/ and changing Type of Call to Fax but page counts are not included in this. Can we add this detail when generating a report?
19 votes -
overflow group for a specific date and/or time
during peak hours it would be helpful if we have the option to set a overflow group that is automatically active for a specific date and/or time so we don't need to manually enable the overflow on the service web
1 vote -
Ability to customize record call option in app
Ability to customize location for "Merge call", "Transfer call", "Record call", etc. in RC app to better accommodate work flows
1 vote -
Add Entire User Group to Primary Members in Call Queues
Adding members is cumbersome, espessially if you have them spanned over multiple pages. We should be able to simply add an entire User group to a queue.
1 vote -
Add Group Paging Names to Screen
I'd like to add text to the paging screen? I'd like to add the paging extensions that can be pressed. Much easier that passing out phone cheat sheets that everyone loses. Using Mitel 6940 units
1 vote -
Button to mute phone but not all other notifications
I would love to have a setting to be able to shut myself off from receiving incoming calls but not fully "do not disturb" so I can hear when people message me directly or if there is communications in chats. If we have it on DND now people message me and I can't hear anything, but I just want to silence my phone, not everything else on the app. Thanks!
1 vote -
Add a Display name field to the Park Locations
I would be useful to be able to have a Group Name for the Call Park ext. that is meaningful to the IT Department for ease of administration and a different Display name that is meaningful to the site and enhances the users ease of use.
6 votes -
history of direct messages
I would like to be able to expand my history of my direct messages to see most recent to older messages. Reason this would be useful -- if I forget the name of someone I had a direct chat with, I can look back at the list of people and find the person, click on them and the message history will be there.
2 votes -
Delete a text (for both sender and receiver)
If a text was sent with an error, retract the text. There can be a time limit, i.e., within 1-3 minutes of sending text.
5 votes -
System wide blocking of spam numbers to all extensions
There needs to be a way to block spam numbers from all extensions, phone numbers, and groups in one simple master place. Spam has gotten out of control and when you get 100 spam calls per day to different extensions the current options of blocking to the extension one by one or filing it with the DO NOT CALL list does not help. Having to block it to each extension takes a lot of time and adding it to the Do Not Call Registry takes 30 days to process, which doesn't help because tomorrow it will be a new number…
36 votes
- Don't see your idea?