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9677 results found

  1. Include an option to download faxes in different formats from the admin portal, as currently users are only able to download them in PDF format.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. To have the option to make the availability status either red or green, removing the offline or invisible status from users?

    2 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. When a call is parked in a Park Location everyone that is assigned the Park Location gets a notification from the RingCentral desktop app that a call is parked with all the Caller ID. For privacy, please add the ability to disable this from an administrative level. Currently the only way prevent that popup for every user is to go into the RC desktop application Settings > Notifications > and turn off Incoming Calls. This doesn't prevent users from turning it back on though. While the other option is to limit the users who have access to the Park Locations,…

    3 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  4. When the agent calls from a deskphone, the RingCentral App status should turn to red even though the all is still ringing. Currently, it only turns red if the call is connected.

    6 votes

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  5. The Customer has 5 Call Queue Groups and would like to categorize all calls they will receive it individually, whenever they receive it through Ring Central app.

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  6. We need the ability to add more than 100 members to HUD (Heads up display). Currently, there is a limit of 100. We have over 100 employees using the Ring Central application.

    29 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  7. Hi Team,

    The customer would like to have the devices on shared line group to have an option/feature to be rung in order just like a regular extension with a license.

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  8. Customer wants to retrieve all the data from Free Account including attachment files, photos and documents.

    1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  9. Wanted to set up an option or permission that no one outside their office network or VPN that can login to the RingCentral desktop application. No one can use their home network if someone is using a home network or outside their office network.
    It should only allow the users to login within their office network only.

    5 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  10. Hide caller's phone number for call queue calls

    5 votes

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    3 comments  ·  Call Queues  ·  Admin →
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  11. To be able to stay logged in on my Ext but be able to answer calls and receive notifications from multiple extensions. The current design only allows to switch from one Ext to another but the other Ext. won't stay logged in. Notification will only show after switching Extensions

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  12. Call logs or Reports that will show what was dialed from the Dial by Name Directory

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Please create a settings where the admin can restrict the calls of the users to 10 or so. This is helpful if the users are on mobile license.

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  14. Customer wants to add customize fields on his contacts. Which includes status and last date it was modified.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  15. Resending Voice mail to preferred email address, feature where user will have option to redeem the voicemail messages transcription to their preferred email address

    2 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  16. The customer wanted to have her Secondary Fax number used as an Outbound Fax Caller ID with other extensions on the account and at the same time to keep it as a direct fax number dedicated under her extension to receive fax.

    2 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  17. Hello team,

    Hey guys

    Can you create an option that disables the deletion of text messages? This is very important to keep a record of all talk between agent and customer.

    Thanks

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  18. The customer wants to share his desk phone for his user extension ( added as presence ) to make outgoing calls and change the login credentials at the same time.

    1 vote

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  19. Ability to see the Actual location or address of the caller not just the location number.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  20. It will be easier if there's an option to switch the main super admin on the account to another existing extension, instead of moving the information from one extension to another or moving the direct number. Since there are some important messages that need to be kept from the old extension of the user who will take the place of the main super admin since there's no option yet to move the messages or inbox from one extension to another.

    32 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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