12662 results found
-
Disable On-demand AI Note Taker
Customers have various reasons for needing to disable the Automatic AI Note Taker, but they don't want users to bypass this and enable on-demand note taking during calls. We should allow for the AI Assistant to still be available, be it in the Message or Text tabs, but remove all note taker features if desired.
1 vote -
Not Received Missed Call Notifications when the call goes to voicemail
The customer would like to stop receiving missed call notifications for calls that are answered by the Call Queue voicemail. Missed call notifications should only be generated for calls that are not answered and do not reach voicemail.
1 vote -
Ability of admin to view if user is able to view unread voicemail
ability of super admin to check/view if user is able to see unread voicemail
1 vote -
I get a lot of junk texts and junk faxes. However, to confirm that they are junk, I have to open each one look at it and then delete it.
I get a lot of junk texts and faxes. To confirm that they are junk, I have to open each one and look at it, which is a slow process. As a consequence, I have left all these junk messages in my queue and worry that some non-junk is lost in that mess. It would be helpful if there were a way to get a better faster, preview of faxes and texts and quick access to a delete button for them rather than having to go down a menu level
1 vote -
Feature Enhancement Request – Support for "Call Answered Elsewhere" on Yealink T48U Product(s):
Feature Requested:
Support for "Call Answered Elsewhere" notification/handlingDescription:
We are requesting the addition of support for the "Call Answered Elsewhere" feature on the Yealink T48U phones. This feature is increasingly important in environments where users are assigned to multiple queues, or where simultaneous ring or shared line appearances are in use.Current Behavior:
When a call is answered on another device, it displays a missed call on the Yealink T48U phone. This can cause confusion for users, as the call was not actually missed, but handled on another endpoint.Proposed Enhancement:
When a call is answered on another endpoint…1 vote -
Enhanced Call Logging for IVR-to-Queue Routing Visibility
This request seeks to improve call log accuracy for calls routed through an IVR to a Call Queue, specifically to ensure "Missed" states are captured correctly without requiring workarounds. This enhancement will provide full visibility into the caller journey and eliminate the current technical trade-off between SMS functionality and reporting accuracy.
2 votes -
Separate inbound sms from Outbound sms
Wants to filter/separate the inbound sms from outbound sms. On the RingCentral app, under the Text tab, there is a search option for messages; however, there is currently no feature to filter results by inbound or outbound messages only.
2 votes -
CNAM Verification & Update Tool within Admin Portal
Enable RingCentral admins to directly manage, verify, and push Caller ID Name (CNAM) updates to major carrier databases (AT&T, Verizon, T-Mobile, etc.) from within the Admin Portal, ensuring consistent and accurate caller name display for outbound calls.
9 votes -
increase on the ablity of of text to send bigger files
increase the size of data we are abel to send from 1.5 MB to 5.0MB
1 vote -
Client Performance
The Windows RingCentral client is described as "needlessly heavy." The customer is requesting a more "polished" version with reduced CPU usage and a smaller install size for mass deployment (hundreds of machines).
2 votes -
Set presence (availability) and status messages for a period of time
On our old messaging platform you could set DND for 15 mins, 30 mins, 1 hour, 1 day and then it would AUTOMATICALLY go back to normal. Same thing with status messages- you could set them to display for an amount of time and then go back to available/or whatever default status needs to be. Could you please add this functionality?
11 votes -
RingCentral app access restriction by geolocation
We would like to have the option to block users from accessing RingCentral outside the office network.
3 votes -
Make the Status field work
Make the Status (Presence) work. It never has.
If someone isn't running the Windows app, they show offline, even if they have a desk phone and/or the smartphone app.
If someone has the Windows app running, they will show available, even if it is outside their work hours and you have no hope of reaching them.
If someone shuts down their computer to go home at the end of the day, they will show offline, rather than unavailable because the status doesn't have any regard for work hours.
If someone is inside their work hours and have a desk phone…
3 votes -
AI Notes in Embeddable Widget
Need to be able to generate and access AI Notes in RingCentral Embeddable Widget.
3 votes -
User IVR Direct Number as Outbound Caller ID (CNAM) for all users
User IVR Direct Number as Outbound Caller ID (CNAM) for all users / or depending on the users they wanted to assign the CNAM
1 vote -
Ability to send and receive MMS (picture/video messaging) for Canadian phone numbers.
Ability to send and receive MMS (picture/video messaging) for Canadian phone numbers.
1 vote -
Just want to receive call notes only for calls that are routed to a specific user extension regardless whoever user answers it.
We have call groups set up to a user extension and I only want to receive call notes for the calls that came in to this extension regardless of whoever the user within the group answers the call.
But I don't to set up call notes notification to all of the user extensions that are part of the call group because I don't want to receive call notes when their direct numbers or extensions are dialed.
4 votes -
Allow Multiple/Dual Call Recordings per Call Session
We would like to request a feature or configuration that allows the system to generate two separate call recording files for a single call session
1 vote -
BYOD devices that are manually configured for faxing.
The customer would like to have direct device-to-device faxing between numbers on the same RingCentral account to their BYOD devices that are manually configured for faxing.
1 vote -
Allow multiple SMS recipients for E911 notification.
Currently, E911 SMS notifications are only going through when there is a single recipient registered in the admin portal. However, when multiple recipients are added, the SMS notifications fail to send.
Having multiple recipients for E911 SMS notifications is important because it ensures that critical emergency alerts are immediately received by more than one responsible party. This redundancy helps guarantee that someone is always notified, even if one recipient is unavailable, offline, or unable to respond. In emergency situations, timely awareness is crucial, and relying on a single contact increases the risk of delayed response.
5 votes
- Don't see your idea?