12022 results found
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Call queue allow members to change their queue status
Need a third option in this drop-down that allows specific members
to change queue status. Currently, it's all or nothing (screenshot below on where the option is
needed).1 vote -
Ability to remotely configure the Yealink W76P to set up a direct transfer without an announcement
Ability to remotely configure the Yealink W76P to set up a direct transfer without an announcement
1 vote -
lock ringer of yealink
There should be a better way to get client a custom configuration for yealink device T57W to lock ringer, since this affects client business
Regards
Ram Carillo
APAC Support Team1 vote -
Admin Visibility for Auto-Reply SMS Settings
Overview:
Currently, administrators do not have the ability to view which users have enabled auto-reply text messaging within their individual RingCentral apps. The only way to verify this setting is by logging into each user account manually, which is time-consuming and inefficient—especially for organizations with a large user base.Proposed Enhancement:
Add a feature to the Admin Portal (or relevant dashboard) that allows administrators to easily view the auto-reply SMS status for all users in their organization. This could be displayed as a column in the user management table or within the messaging settings section for each user.Benefits:
Operational…
7 votes -
Hide Contacts EMAIL ADDRESS on the App Contact list
On the Contact list under "All Contacts" RC has the user's name and below the users email address. Why? If you want the email address you can just go into the Contacts Profile. If you add the contact as a favorite the email address is replaced with the users Availability status, which is MUCH for useful in an PHONE telephone application/list. We do not email through RingCentral so I do not see why it would show a contacts email address instead of the users Presence Status.
Many ways to go about this.... have the ability to hide users email address,…
2 votes -
Allow bulk select internal users when creating a custom rule
The customer would like to create a custom rule for internal calls that does not require selecting extensions one by one, especially for accounts with a large number of users.
2 votes -
Automatically stop recording voicemails or pause after 30 seconds of silence.
I suggest improving the level of control on the call recording features, to be able to enable settings like automatically stop recording voicemails or pause after 30 seconds of silence, this will help to improve the call analysis and remove calls where there was no interaction.
2 votes -
Turkish Language in RC App Settings
Please add Turkish language to app settings and captions CC for calls. Thank you!
2 votes -
Group > Call Queues > Overflow Group - Ring Simultaneously
Group > Call Queues > Overflow Group - Ring Simultaneously. When I configure this, I just get two options Longest Idle and order.
Reason we find this extremely handy is we can put our admin/receptionist(s) in the first group and then overflow to the rest of the office if they cannot get the call. Improved call flow rather than just ringing everyones PC/Phones/Mobile on every call.
Thank You
26 votes -
Poly Lens Integration with RingCentral
Poly Lens is a great management tool developed by Poly (now HP) to allow administrators to push policies and custom configuration down to Poly handsets. They have some integrations already with Microsoft and Zoom. It would be fantastic to have RingCentral work with them to have RC added to their integrations list, allowing the phones to be provisioned to RingCentral but configuration managed by Poly Lens.
32 votes -
Poly conference call
Polycom phones should allow more than 3 parties on a conference call.
1 vote -
2 votes
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Preview pasted image in SMS Texts!
When we copy/paste a screenshot or image into an SMS Text thread it just shows "image.png" and we have no way to confirm if it is the correct image sent to the correct customer/person. We deal with sensitive financial information and this risk bears great consequence for us. Please make a way to see the image that is being pasted into the SMS thread!!
8 votes -
Do not apply Call Screening to the Company Directory or Personal Contacts
When a caller is listed in Personal Contacts or within the Company Directory, remove call screening entirely.
1 vote -
Set call queue as member for another call queue
Customer wants to set call queues to call queue as a member to answer calls
1 vote -
Voicemail Caller ID for Transferred Calls
Description:
When calls are transferred to another user, the caller ID displayed on voicemail notifications shows the main line's number instead of the original caller’s number. This leads to confusion when trying to identify the actual caller. It would be beneficial to have a feature that ensures the original caller’s number is displayed in voicemail notifications, even after the call is transferred.10 votes -
Direct SMS for Voicemail/SMS Notifications
At the moment, voicemail/SMS notifications are sent through email to text. We would like the option to send direct SMS to phone numbers from different carriers for Voicemail or SMS Notifications.
6 votes -
Real time Permanently deletion or removed/deleted user account and call queue in Call Reports
How to permanently delete a removed/deleted user account and call queue, so it won't populate in Call Reports? Is there any option to force delete and not have to wait 6 months for removal of deleted account? Please advise.
3 votes -
Allow SMS Blocking for Call Queues and IVR menu in the Admin Portal
As a Super Admin managing our RingCentral environment, I need the ability to block unwanted SMS messages sent to call queue numbers. Currently, RingCentral does not support SMS filtering or blocking at the call queue level, even though these numbers are publicly exposed and often targeted by spam.
Our main company number is assigned to an IVR, and our support line is routed through a call queue. While individual users can block SMS, this does not prevent spam SMS messages from reaching shared or queue-assigned numbers. This creates unnecessary noise and potential security risks.
Requested Features:
Ability to block specific…5 votes -
Request for Integration & Listing of TOA IP-A1SC15 Speaker as a Supported Paging Device
Dear RingCentral Team,
I hope you are doing well.
I am reaching out on behalf of TOA Electronics regarding our network-based IP speaker, the TOA IP-A1SC15. We have a growing number of mutual customers who are actively using RingCentral’s hosted phone system and have expressed a strong need for seamless integration between RingCentral and our IP-A1 series paging products. https://www.toaelectronics.com/en-us/products/ip-audio/ipa1seriesOver the past months, we have observed that several customers are unable to complete SIP registration due to our products not listing as a supported device. After speaking directly with members of your support team, we would like to formally…
1 vote
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