13255 results found
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AI Notes on Call Queue Calls
AI Notes should be enabled for call queue calls. Received call queue calls should be transcribed by AI.
7 votes -
RingCentral App cursor to be the normal cursor icon
Currently, the cursor when navigating RingCentral app shows "hand" icon.
Customer is requesting to put it back to the normal cursor icon.5 votes -
Company Numbers & Extension Numbers Must be Enabled for Shared Inbox
Currently, company main numbers and numbers associated with site extensions, user extensions, and message-only extensions cannot be used with the shared inbox. We are requesting that this capability be enabled so that these numbers can utilize the shared inbox functionality.
10 votes -
Edit RCV Meeting title when being generated instead of showing host's Name
Customer would like to have a feature when generating a link for RCV meeting then when link is clicked he would like to have the option to change the meeting title instead of showing the host's name video meeting.
1 vote -
Show the contact's Company and Notes on the incoming call screen
When a call arrives from a number that matches a personal or company contact, the RingCentral app (mobile and desktop) shows only the contact's name and number. The Company field and Notes are on the contact record but never appear on the ring screen, where they would be most useful. Please show at least the Company field there, and ideally a scrollable box of Notes.
Who we are
The makers of JukeForce, event rental software that integrates with RingCentral through the Address Book API. We sync our customers into RingCentral contacts so whoever answers knows who is calling.
The problem
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1 vote -
Push to Talk (PTT) support on desk phones, specifically the Poly Edge E550
Push to Talk (PTT) is currently only available on mobile devices. Requesting PTT support on desk phones, specifically the Poly Edge E550, to allow users to communicate with other extensions using the PTT feature.
1 vote -
Allow Administrators to Disable End-User Notifications When Applying User Templates
When an administrator applies a User Settings template, affected users automatically receive an email and a voice message stating that changes were made to their accounts.
Please add an administrative option to suppress these end-user notifications when applying a template. The administrator should be able to choose whether notifications are sent before confirming the template update.
1 vote -
Sync RC App real time status/presence in HUD
Sync RC App real time status/presence in HUD
1 vote -
"Private" Voicemails from Message Only Extensions.
There is an idea already to be able to download private messages left on Message Only Extensions; however, we need the ability, like a slider within the Message Only Extension, to turn off private messages. As you can see in my screenshot attached, there are also other admins asking for this.
1 vote -
Auto-Buzz
Needs to buzz visitors into their building.Requesting an automated option where a designated RingCentral extension can:
Auto-answer incoming calls from the gate/door system.
Automatically send a DTMF tone (e.g., press "9") to release the door lock without manual intervention.
Having an option to enable an "auto-answer and press DTMF key" routine for specific numbers or door systems would significantly streamline door access management for users handling high entry volumes.
1 vote -
Assigning permission to add numbers but not as Super Admin
Ability to assign permission for a user to add number but not make any additional purchasing permissions in the system like Super Admin
1 vote -
AI Receptionist
Ability to have key press options and extension dialing within the AI Receptionist.
1 vote -
banner that will tell callers that calls cannot be connected due to technical issue
wants to have a banner that will say that the call cannot be connected due to technical error
1 vote -
Custom Rules order priority
I would like to see a feature where the ordering of Custom Rules determines their priority in matching to inbound calls.
Here is my use case:
I have a custom rule on a site's Auto Receptionist to send calls to an answering service during the lunch hour.I also have a custom rule for Holidays set on the same Auto Receptionist.
Naturally, the lunch schedule happens every day (including holidays) so this creates a conflict. Currently I have to exclude the lunch hour from the Holiday rule to have no conflicts. This however will have calls during the lunch hour…
8 votes -
SMS Roll Over
The SMS bundles should rollover.
2 votes -
Announcement recording that can forward to multiple numbers
Allowing to record a message or an announcement that can be forwarded to multiple numbers. Just to forward without devices.
1 vote -
Include Yealink WHB660 headset as part of RC recommended headset
Request to consider adding the Yealink WHB660 to RingCentral’s list of recommended and tested Yealink headsets. The customer experiences a consistent ~25-second delay when initiating calls via USB, while Bluetooth works normally. The headset firmware is up to date, indicating a potential USB integration or compatibility gap. Adding the WHB660 to the supported/tested list would help provide customers with broader device compatibility a
1 vote -
Customize Text Notification Sounds
Allow to have an option to customize the notification sounds in the RC app. Some of the user is complaining that all the included sounds are too short, so they are not being heard. Please help us to have a way to make use of additional sounds.
3 votes -
See who answered the call queue call
When warm transferring a call to a call queue and a member of that queue answers the call, display the name of the member who answered the call.
Currently, it shows the call queue name the whole time. Our receptionists are used to our previous phone system where it switched over from call queue name to user's name who answered the call.
It would be more efficient (save 5-10 seconds per call and our receptionists transfer over 500 calls per day).
12 votes -
Include Contact Name in Call Queue SMS Email Notifications
📋 Overview
When a text message is sent to a Call Queue, RingCentral currently routes an automated email notification to the assigned Call Queue Managers. While this notification is highly useful, it currently only displays the sender's raw phone number.The client is requesting an enhancement that allows the system to automatically cross-reference incoming phone numbers with the existing contacts database in the admin portal and append the sender's name to the notification.
🔍 Current Behavior
As shown in the attached reference file image_c4407c.png:Subject Line: Displays the phone number only (e.g., "New Text Message from (951) 522-3896 on 07/01/2026…
2 votes
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