9114 results found
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Increase amount for simultaneous forwarding
We need to increase maximum amount of simultaneous forwarding. As of right now, we are limited on how many can be on the list at once and it forces us to input each name and number daily.
5 votes -
Allow users to limit the numbers of times the IVR repeats before using call handling.
Currently, when using a multi-level IVR menu, e are forced to allow the base prompt to repeast three times before triggering a call exception when the caller does not press a button. This should be updated to the account admins can pick a number from a drop-down. These days it is very common for IVR prompts to say "Or remain on the line adn someone will help you." This is often necessary for ADA compliance.
8 votes -
Extended waiting time while in queue
Extended waiting time while in queue
15 votes -
Further develop the RC Workspace to be as good as RC phone space.
We use many platforms/apps for many different functions. These platforms have changed throughout the years but there will always be a need for the following. Communications platform, Tasks and project platform, Client database... among others. If Ring Central could further develop their Workspace area it would allow us to consolidate two or three platforms into RC. SPECIFICS ::From an outsider perspective it feels that "Tasks" were an after thought to the system... which is completely understandable. However, if RC could move further into the development of this area as well as team communication (chat boards) they would be the only…
1 vote -
Forward main number calls to an external number from a desk phone and app on demand
We have smaller office and when everyone leaves for lunch, we would like to forward the main number to a calling service we pay for. Presently, we can do this by dialing #72 and then the number and when we get back, we dial #73 to unforward them. This option is not available at RingCentral. We are using Polycom phones, and someone suggested an on demand forward button, presently I'm asking for such a button to be created for us. But, it would be nice to be able to do it with a keycode and that way other physical phones…
1 vote -
Notification via call to an external number for new voice mails
Use case: Patients leave voice mail to the extension of the doctor on call. Doctor may or may not be running RC app on the phone. Need a way to notify the doctor, by calling the doctor at the mobile number and at least announce there is a new voice mail.
3 votes -
Allow for custom Caller ID rules to be imported via csv or CRM Integration (example Salesforce).
This would allow admins to quickly build out sets custom numbers to route calls more quickly than the one-by-one manual entry.
5 votes -
Current Status under Username
Status dots next to the Users names are too small and Users that are color blind are having a hard time, is there a way to make Users status appear under their name. See attachment. Thanks
10 votes -
Make Status Visible in the Dialer and Contacts Lists
The status feature (Available, On a Call, In a Meeting, DND, etc.) is a great feature but currently only shows in the messaging section and when you open a contacts profile in the RingCentral desktop app.This makes it essentially useless for us as our main use of the RingCentral app is for making/receiving voice calls.I am requesting that the status be made visible in the following locations in the RingCentral app:Main searchBrowsing contacts list (without opening profile)Searching contacts in DialerSearching contacts when transferring or conferencing a callMost importantly, we need to be able to see this status when transferring calls…
14 votes -
Call Forwarding Rules Based on RingCentral Contact Category
It would be really great to have a custom forwarding rule based on RingCentral Contacts that have a specific tag or category. This would make the routing of calls directly to the appropriate extension much faster and easier.
1 vote -
GIFs in text message
GIFs tend to be a major form of communication these days. GIFs are possible in team messaging, but not in SMS texting as far as i can see.
14 votes -
Missed call in Super Admin Ext 301
we have an IVR which feeds off to a user (Dial-By Ext Ext. 406) this user is set NOT to ring and has a long custom voicemail asking clients to use DTMF tones to locate an advisor or return to the main menu.it appears a lot of the missed calls which I am not part of any group to received incoming calls.
2 votes -
Assignment and tracking of University lessons to users
It would be extremely helpful if we could assign University lessons to users and track their completion.
2 votes -
Face Recognition for logging in
Would be way faster than typing in a password
2 votes -
Improved Bluetooth headset compatibility
Presently very limited Bluetooth headset compatibility. Some people can't use just any headset because of environmental conditions, comfort, etc. I've never come across another app that was so limited in headset use.
6 votes -
Prevent/Disable second call going through to extension
We would like the ability to disable a second call going through to an extension if they are already on a call.Users find it frustrating having a second line ringing while they are already on the phone to a client.If we could prevent the transferred call even going to the extension it would prevent this
40 votes -
RingCentral.exe invoking Powershell
Why does RingCentral.exe invoke powershell. You do know that this is considered malicious activity by next generation endpoint protection.
2 votes -
Press 0 to divert back to operator when on hold or in call park
At the moment a caller can get stuck on hold permanently or in a park location for upto 5 minutes. Add functionality so a caller can press 0 in either of these scenarios and be routed back to the operator.
5 votes -
Sort SMS/text messages into folders
We send so many texts a day and it would be super helpful to be able to categorize them in folders. For example, a marketing folder, a working on folder, waiting for information folder....etc. Instead of having to wade through hundreds of texts to find the right one.
4 votes -
Create a way for us to call pts back directly from email instead of having to go back and forth between missed call log and ring app.
please allow access to dial the number directly from the missed call email. It is not efficient the way it is currently set up. You have to write down all the missed call numbers, and then go back to Ring app dial pad to call each one.
1 vote
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