9677 results found
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Notes area in call details
Hi there, I think it would be very useful to have a notes section under the call details. That way I can add notes to the call to remind myself what the call was about and who the call was from.
If this could get implemented in the future that would be great.
Thank you.
4 votes -
Ability to copy images from ringcentral to other apps
Add the ability to copy images from ringcentral app to other apps like word processors.This would save time when compiling a document with images shared from ringcentral. Right now you need to download images and then add them to other apps which is tedious.
4 votes -
911 Alert Routing
We have 44 offices in 5 states. Each state has a different District Manager. Currently anyone we add to get a 911 alert, gets the 911 alert regardless of which state the 911 call was made from. It would be helpful if we could say "If someone from these 10 numbers calls 911, alert this person" and do that for all 190 lines so the district managers could be notified of emergencies in their territories, rather than being alerted for all territories even if it's not theirs.
72 votes -
Reach phone support without PIN
Calling 8888984591 prompts callers to enter the RingCentral number and PIN and provides a prompt when entering the wrong details.RingCentral should still allow the customer to speak with an RC support person even after encountering errors.
1 vote -
VDI (Virtual Desktop Infrastructure)
Ring Central does not have an application that is optimized for VDI
1 vote -
SSO for RingCentral
it’s not quite automatic. Users still have to go through a process of clicks and entering passwords to get to it when on our network.it would be easier for user to enter email or phone number(one time) and detect the appropriate authentication flow automatically so no need to enter it again when going to RingCentral
1 vote -
Unlimited saving of text messages or ability to export them every 5000
I do not understand why the message max is 5000. If you cannot extend that then maybe a protocal that emails you the past 5000 messages each time so you have a record of it
4 votes -
Set logon hours for access to ringcentral.
We have hourly staff who we would like to restrict access to RingCentral to only their working hours. Example staff member “Jane” can only access or sign in to RC on an access schedule M-F from 8 AM to 5 PM after. She would not be able to sign into RC any other time, including through the web and phone apps all access would be restricted to her working hours. Just like with windows in active directory, we can set a login schedule for users.
5 votes -
Simplify login for SSO/enterprise users
Currently when users login to any RingCentral app (desktop, mobile, web) they are prompted for their email address or phone number first which triggers the manual password signin process only and to sign in with Single Sign-on (SSO) users have to click the "Single Sign-on" button first before they enter their email address and continue to be redirected to the company SSO provider. Why not make this process smarter and more user friendly by only requesting user to enter email or phone number and detect the appropriate authentication flow automatically based on account/org setup for the email address entered and…
12 votes -
Add "Away" Status
There's the 3 default status - Available, DND, Invisible, but would be nice to have maybe a yellow "away" status. So you know that person is working but maybe just went on lunch or break and will be back soon, as opposed to being off for the day/on PTO.
9 votes -
make ringcentral dialer, my default app for URL:CallTo links
make ringcentral dialer, my default app for URL:CallTo links for MVP plan
1 vote -
Logoff button on the hotdesk phones to change the presence of the agent
We require a change to the logoff button on the hotdesk phones to change the presence of the agent. Currently, the logoff button only logs off of the phone and doesn't change the overall presence of the agent. This is causing issues with call flows, as the agent is no longer on the phone, but the system still sees them as Available. We are mitigating this by using the DND (Do Not Disturb) button. There should be a way to have these functions combined so an agent using a hotdesk phone only needs to press Logout to logout of the…
1 vote -
Obvious bug in the system- cannot disable user tip pop ups and they keep happening
The same user tips keep popping up even after clicking "Got it", which usually means that it wont come up again, but on your system the same ones keep popping up. Is there a way to turn off ALL non essential pop ups?
5 votes -
Create Additional Expansion Slots for Sidecar/Expansion Modules
When utilizing RC Polycom VVX 450 users are only able to utilize 1 expansion module per device. Would it be possible to increase the number of allowed modules as well as utilize modules from other devices/purchase from third party?
6 votes -
Recent Reactions in the quick menu (or customized reactions quick menu)
Instead of showing the same reactions in the reactions quick menu every, show the most recently used reactions. Either that, or make the quick menu customizable.
2 votes -
Ability to revoke user sessions/force users to be signed out of apps
Ability to revoke user device session and force users to re-login to the RingCentral mobile/desktop apps and website.
9 votes -
Add user level call waiting feature
Most users that need to focus on a call, do not need distractions. This includes mid C level staff. This is a standard user level feature across many Phone system solutions.
3 votes -
Fix Voicemail Access
If you create a Queue, and a caller ends up in that voicemail, there is no easy way for the members of the Queue to get to that voicemail. They have to be given advanced levels of access (Admin) to the system to access it. Currently, this means the Tech admin has to keep going in and helping the Queue members now get to messages that our general reception team needs to access, and that is nuts!This needs to be fixed ASAP. It is a fundamental function that a shared, general delivery voicemail system be available to any company! Our…
13 votes -
83 votes
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Option to Reach support via app
RingCentral support can be reached via phone and support site but it would be a good option to reach support from within the app.It would make it easier to have an option within the RC app to reach a support personnel to help out with any issues encountered.RingCentral mobile appDesktop appWeb App
1 vote
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