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11391 results found

  1. Allow swapping manually provisioned devices via admin portal

    Having phones registrated using the SIP settings should allow manually provisioned devices to be swapped on the admin portal

    1 vote
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  2. Omit HTML Code in Microsoft Dynamics Chat Activity

    We have an integration with Microsoft Dynamics. When chat transcripts save to our CRM, the chat activity is showing HTML code making it hard to read through the activity. We'd like for the HTML code to not show in our CRM activity to improve readability. It doesn't show in other places like it does here.Examples of HTML in chat activity:Agent : Ryan - <p>Hello, my name is <span>Ryan A.</font>. How may I help you?</p>System - <html><body>We look forward to chatting with you! While you wait, check out our <a href="https://help2.renaissance.com" target="_blank" style="color:black">Help Files</a> to find answers to commonly asked questions.</body></html>Agent…

    4 votes
    Under Review  ·  0 comments  ·  Team Messaging  ·  Admin →
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  3. Add VoCoVo Support: Log Outbound Calls for VoCoVo Devices

    Hi,This request is being logged in relation to Case #15473439.We have discovered that user extensions that are assigned and used by a 3rd party telephony device VoCoVo are not showing any outbound calls in the call logs or RC analytics.We have been advised that this is because VoCoVo is not officially supported by RingCentral.Please can you support this and specifically address the issue above?

    8 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  4. Make call queue numbers available as outbound caller ID numbers in User Settings templates

    Currently numbers assigned to call queues are not available to be used as outbound caller ID numbers in User Settings templates. They appear in individual user settings, but when you are editing a template only site-level numbers appear. If you have numbers that point directly to a call queue, it will be likely that you will want that number to be the outbound caller ID number for members of that queue, and we don't want to have to set each user's caller ID separately without being able to use a template.

    62 votes
    Under Review  ·  5 comments  ·  Call Queues  ·  Admin →
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  5. Call Recordings Bug

    If you record ONLY Inbound call traffic for your users, you DO NOT get any call recordings after an Inbound/Incoming call is either Parked, Transferred or Forwarded after the initial interaction. RingCentral Support confirmed this issue and recommended enabling outbound call recording for a particular user in order to save any audio files after an inbound/incoming call was Parked, transferred or forwarded. This all seems strange but here we are. In many instances all Outbound call recordings need prior consent and an inbound call that magically turns into an outbound call after being parked or transferred is an unnecessary mess.Please…

    16 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. RC App Connected Contacts to include All Contacts folders

    Now that we are trying to move fully to only the RC App on all devices including Mobile, Web, and desktops, all our Contacts are in a Microsoft account - so we use the "Connect to Microsoft" setting in the RC app, BUT it is only connecting to contacts in our Microsoft Contacts Default folder, not any of our other Contacts folders.We manage several Contacts folders to enable finding/browsing them easier on all our devices (mobile/tablet/computers) and also for sharing only specific contacts with other users. The RC App is not allowing us to connect to these other non-default folders…

    11 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. YeaLink T47W - Page & Park Buttons

    It would be great if we could get the provisioned Park 1 & Park 2 buttons to work where we could actually park a call on these soft keys. It would also be helpful if we could program the page button to an extension so users didn't have to remember the extension to page. The is a safety thing in our business and seems pretty easy to do but support says it's not possible.

    3 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  8. RingCentral for Outlook on MAC Devices

    Hi Team, one of our valued customer's Ms. Marrian and her colleague needs to have their Microsoft Outlook be connected or integrated to their RingCentral application so that they can seamlessly utilize RC Services using their outlook. However, they only have MAC devices and unfortunately this only being supported currently to Windows 7 or later. Please refer to https://support.ringcentral.com/article/8358.html#use
    hrrps://ringcentral.com/apps/microsoft-outlook

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Additional Out of office/Vacation Voicemail recording

    Currently we are only able to have a "during business hours" and "after hours" voicemail recordings and if we ever go out of office, we have to record over what we currently have. It would be really nice to have a third option for "out of office/vacation" so that we can just turn on that voicemail instead of always having to rerecord when we get back from vacation.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Option to Edit Call Handling and Forwarding on user template

    currently, you can only edit the basic call handling of the app, there is no option to add number or other call forwarding set upAlso, please check if we can add an option to edit the caller id and call handling during extension creation along with basic details

    6 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Hang up one party on a three way call

    Surely there is a way to hang up on a caller during a three way call.....this needs to be an added feature.

    6 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. Call Forwarding Pre-Announcement

    Would be so helpful if there was a pre-message that could be recorded before it forwards to the person. For example, I go on vacation, forward my calls to Deana. If the caller calls my line it says, "I am out of the office, you are being forwarded to Deana who is covering my lines until my return June 30th", then it connects the forward and goes to Deana.

    7 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  13. System Admin access to RCCC admin portal from within ServiceWeb.

    Request is for a single login/pane of glass to administer both RingEX and RCCC.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. QR code login from Mobile app to desktop app

    It would be really cool to be able to scan a QR code on a desktop with the mobile app, and log into the desktop that way. Similar to having a hot desk phone

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Send instant text (or canned text) from phone to person you are on the phone with.

    This is a powerful sales tool. The user would be able to instantly text the customer information while they are in a conversation on the the cell phone. This could work also while on Ring Centrals office phones (computers). There could be canned messages saved on the system also that can be sent instantly. This is similar to cell phones now that can send a message while on a phone conversation. There could also be an option that can send a canned message immediately upon the Ring user answering the phone. (If the message is not too evasive to the…

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. Google Voice - Calls started from this device's phone app.

    Under the settings on Google Voice App. there is the option for Calls started from this device's phone app, allowing the user to use their Google Voice number when calling from their device's Native phone app. It allows the user to use their Google Voice number for all calls, never, or ask user before each call initiated from the user's native phone app.This would also be great if you could implement this same option into the user's native SMS app as well.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Turn off all tabs in MVP app, except for Video.

    Customer is using the MS Teams Direct Routing integration (UC). They have expressed the need to have 1 streamlined platform instead of having their users on multiple platforms and products doing the same things. They would like to have their users to perform all of their IB/OB calling and internal messaging through MS Teams. However they do have a need for some of their users to utilize RCV. Since there is no stand alone RCV application like there is with their current RCM service, they are requesting the ability to disable everything within the existing MVP Jupiter application only leaving…

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. Email copy of call recording

    With the on-demand call feature, we would like the RC user who recorded the call to automatically receive a copy of it by email.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. Sync Text messages once user move from extension to another

    It will be beneficial for the users and admins to keep the history of their sms conversation, so that if they have to track on something it will easier for them to check and will not lost any important transactions happened via sms

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  20. Allow all extensions to show in the HUD and/or Extension List

    We have a few telephones that are in common areas, such as in the kitchen / break room, in storage rooms, in conference rooms, etc. I don't currently see any way to add these telephones to the HUD or Extension lists inside the Ring Central (Avaya Cloud Office, in our case) app. Please add this capability.

    3 votes
    Under Review  ·  0 comments  ·  HUD & Presence  ·  Admin →
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