11247 results found
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Window docking and window sizing needs to be improved. Be able to lock to a specific size and be able to lock to a position on one of ou...
...r screens.. Window docking and window sizing needs to be improved. Be able to lock the app window to a specific size and be able to lock the app window and/or dock the app window to a specific position on one of our screens. (Currently, always opens too large and way off screen, so that I am challenged to grab it and get it back to where I can use it and in moving it, it stretches super-wide. It needs better sizing and docking and locking features.)
4 votes -
Make it possible to copy the phone number directly from the call list
It would be helpful to copy the phone number directly from the call list.Currently, the only way to copy the number of a caller is to click on that call, open the call details, and copy from there, which takes extra clicks.
1 vote -
Add the line registration feature for the RingCentral app (mobile and desktop). Without this feature functions like the Call Me function...
... through the RC admin portal do not work for users only using the Desktop and Mobile app versions of RC.. We contacted RingCentral support about some of our users not being able to use the Call Me function to receive calls to their mobile and desktop apps and RC support's response was only desk phones and RingCentral Phone is currently setup to do this. They suggested we put in a new idea to get the RC desktop and mobile apps added to their line registration page (why wasn't this considered before this) so we're posting that idea here. As…
2 votes -
There needs to be a "Clear All" option for missed calls.
In the RC UC app, there is an option to "Delete All Call History". That option should also exist for just Voicemails, amd Missed Calls. Users should not have to delete individual Missed Calls or Voicemails. FYI, Users had this functionality in the RC Phone app.Thank you.
5 votes -
AUTOMATICALLY SHARE NEW CONTACTS WITH TEAM
While working remotely or in different offices, when receiving new calls, we individually add a new contact name, number and email. Yet this is not shared to the other users on our team. We were informed the procedure is to export and then import regularly, and then repeat to/from each team member? This is very time consuming and inefficient.
57 votes -
Quoting messages which are without text
Can you make it possible to quote that messages contain no text, e.g. only pictures?
3 votes -
I want to add cloud recording for my calls
My job requires that all phone calls need to be recording. When I signed up from ring central that said this would be a feature. Please add cloud recording on my phone. This is all need to be on my people
2 votes -
Use Personal Contact to forward calls in Custom Rule
Customer wants to use the added personal contact on their admin portal as a forwarding number in a custom rule. He said that it will be easier for him to avoid mistakes as well in forwarding calls for an external number
3 votes -
Share Business Contact Profile with a One Contact
Share Business Contact Profile with a One Contact
4 votes -
Stop Canceling texting when a new call comes in.
when Texting, or using the keyboard for anything and a new call comes in the app minimizes the keyboard. Clearly im typing something I don’t want it minimizing every call. Happened 3x typing this message…
2 votes -
Please add support for a Newforma integration
We use Newforma for our company contact list. A connection with the RingCentral app would streamline our workflow.
2 votes -
Set Up Company Outbound Caller Name (CNAM) for UK accounts
It is useful for the company and the called party as the called party would instantly see who is calling them, instead of just a number.
27 votes -
Transfer Call to Queue Voicemail Directly
We would love to see the ability to transfer an active call to a specific queue voicemail box where they can then leave a message.
27 votesThanks for sharing this idea! We’re excited to let you know that you can now forward all queue calls during a holiday, closure, or emergency. This feature allows you to route incoming queue calls to voicemail, an announcement, or another extension or group. You can even create a custom schedule for forwarding queue calls.
Learn more about how to set it up here: Call Queue setup guide.
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Voicemail Envelope information
Add an option to press a button (ex: 7) in the mailbox that plays the date/time/callerID and CallerID name of the voicemail in the mailbox. Otherwise there is no way to know by listening to a voicemail what the caller ID is. Also, there is no way to log into the web interface of a voicemail to check unless it is a call queue or your own mailbox. So, when sharing mailboxes this is a big obstacle.
4 votes -
Receive missed call notification for delegated calls
It would be great to add the ability to received notifications for missed calls for delegated calls. Often the Executive assistant needs to return missed calls and if they do not have access to the notifications, it's very limiting.
12 votes -
Super Admin Can View any Message/FAX/Voicemail
The Super Admin account, as well as other accounts granted this needed permission, should be able to view the messages on any user/line. The lack of this ability causes some headaches and seems obvious since the admin can always change the password for that user, then view messages. That solution causes headache for the admin and user.
68 votes -
Mobile/Desktop App - Automatic Hold After Transfer
This feature would help the app act the same as a desk phone if you are taking external calls and transferring them to other users. After taking an external call, going to call actions and clicking transfer, the caller would automatically be placed on hold as you dial an internal extension or search for a user for a warm or blind transfer. Currently, there is not an option to place a caller on hold while processing a transfer, leaving an awkward moment of silence before completion. This new feature would make the over all action of a transfer, smoother and…
5 votes -
SysAid IT Ticketing integration
Allowing us to have a place in the RC app to integrate ticket submission to SysAid so our users can stay within the RC app while also reaching out to Support.
3 votes -
Auto-removal from Queue if call is missed (user forgot to log out of queue while away).
Our old phone system would remove user from queue if they missed a call completely while available. This is helpful when users forget to remove themselves from the queue while away on break or end of shift. Now we have to monitor this and have an admin user remove them. Not as convenient, and causes delays for callers.
11 votes -
Call being recorded notification for transfers
Currently the system does not notify a caller that a call is being recorded when the call is transferred via a warm handoff from a line that does not use recording to a line that has call recording acivated even though the call is recorded after the transfer. This works against our legal obligation to notify callers that their call is being recorded
1 vote
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