12110 results found
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need ability to add default note to all fax covers
need ability to add default note to all fax covers. for government offices this will save time when cover note is default for security purposes and HIPPA compliancy
2 votes -
SMS Registration
If a company using Ring Central does not send outbound SMS there should be a place to note we do not use a SMS Campaign. We keep receiving emails to register however it is not applicable to a Funeral Home.
2 votes -
IVR without the need for user input
Currently, when creating an IVR, the system is designed to prompt for a key to be pressed; there is no option to act with no user iteration. For instance, if I want to play a greeting message and immediately after the greeting transfer the call to an extension, this is just not possible because, after the greeting, the user will be required to select and option (press 0-9 keys)
1 vote -
Option to download the entire page of the fax for failed fax
For the cust can see the entire pages of the fax
1 vote -
Have a special character on the body of text message
Advise the customer about the sms content policy.customer wants to inlude the (-) and the email also the website on the body of sms
1 vote -
Please make that we could log in on extension to multiple computer applications
As I am experiencing the thing, I purchased one extension for my company but i have 10 employees who have to be on same extension to answer... SO please help us with this so we could log in to same extension on multiple devices... that would be so helpful..
11 votes -
Move Company Directory from General Settings to into IVR
When configuring Company Directory, many clients prefer to have multiple options to dial a user within their system. Moving Company Directory from Auto-Reception General settings per site into IVR settings by key press would permit the client to configure both options. Example: Press 1-Dial by First name, Press 2- Dial by Last name. Leave the Search Criteria in General settings to select who to search for under the IVR per Site. Leave these options as: All users in directory, Users in selected sites, and Users in same site as the IVR Menu.
5 votes -
Wants to vew the incoming calls in the queue via app.
The customer would like to have the option to view the new calls stuck in the queue using the mvp app.
2 votes -
Importing contact with a separated list for fax and phone
The customer would like to check if it's possible to import a contact and have a separate list for fax contact and phone contact
2 votes -
Ability to improve the system limitation feature
I hope that you may be able to take a look at this considering to update the system limitation feature. Like if someone have 2 units PC and laptop and using the same account for ringcentral phone, both of them would synchronize. For example, I have already read a certain message from my laptop, then when I open my PC, it should be mark as read too because the current system sees these as two different end points so it wont update the notification when switching between the two so it's kind of confusing and time consuming when you manually…
2 votes -
Add a date/time delay to RingCentral account activation email
The account activation emails expire in 48 hours, so if we create a user account on Friday and send the activation email it will usually expire before the user has a chance to read it, which generates a supoort ticket. If we select send later we need to remember to go back in to send the activation email once the user starts, revisiting the same task twice is inefficent. If we wait to create the account until the user starts this creates delays in updating their phone number in our directory, their texting function doesn't work for a couple of…
12 votes -
Allow adjusting of timer for Dial by Directory
Currently its about a long 10 second pause after entering the name prior to hearing anything. It would be nice if the prompt said we could press a key to finalize the submission or shorten up the timer.
3 votes -
Automatic selecting a outbound caller number
They want to have an automatic selection for outbound caller numbers they do not want to manually select in which number they are calling from
1 vote -
Support NFC Connection on Android phone for Poly Edge E450
We have our new Poly Edge E450 phones setup for hotdesking. Currently they work the normal way, to login you would enter your extension and PIN on the phone. But the phone had functionality to automatically log you in using NFC on Android mobile. The NFC works to pair you to the phone via Bluetooth and it will be very beneficial not only to us but to others to have this kind of fature be supported in RC system.
1 vote -
Remove Blocked option from dial pad when making an outbound call.
We do not want our sales agents to have the option to select Blocked on the dial pad to block their caller ID when making outbound calls.
2 votes -
I would like to notifications on my samsung smart watch when I got a call, text, or message.
I like to keep my phone on silent and dont always have it on my person. I end up missing ring phone calls because I dont notice my phone is ringing. It seems like a reasonable request
11 votes -
Customer requested to have an option to receive and monitor incoming fax to multiple extension without using the email notification option.
When the customer will go to the user's call handling she will have an option to forward multiple fax extension to her extension.
1 vote -
I request that my employees do not have access to recorded conversations.
I request that my employees do not have access to recorded conversations.
1 vote -
Option to check by other extensions the voicemail left to the dialed number
Option to check by other extensions the voicemail left to the dialed number
1 vote -
Limit the callers to select the IVR keypress options only
Requesting to limit the callers to the IVR keypress options only in order to avoid callers connecting to an existing user extension if they randomly dial numbers while connected to an IVR extension.
5 votes
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