11813 results found
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Option to display SMS usage data to the Admin portal billing information to display the data for up to 1 year instead of 90 days.
It would benefit the customer for checking the SMS average usage to send the report for the company billing references.
1 vote -
Enable App to return missed calls from number called
Hello, I have seven different numbers that call me. When returning a missed call from the app, it defaults to whatever I last used instead of the number called. In this case, I have to go to the dialpad, select the number called and then go to recents to return the missed call. Is there a way that the app knows what number was called and use that number as the caller ID when returning that missed call
1 vote -
RingCentral MVP App Poll Bot Add-in | Trace Who Added It
Since all users have permission to add applications in the RingCentral MVP App, Super Admins would like to know who added the Poll Bot Add-in. Other bots is listed in the Installed Apps section.
1 vote -
RingGroups
RingGroups can be highly disruptive to call flows if not managed.It would be highly advantageous to be able to enable or disable this feature from the Admin portal as the Super Admin. Allowing any user to enable forwarding or to manipulate their calls manually without supervision is destructive.
1 vote -
List of users who access of ringcentral in mobile phone.
It is useful in the sense when a user is accessing his/her account in desktop/laptop, an IT person or Manager is aware about that. but in some cases users take access in mobile and use it for any unknown purpose.A user can take access by resetting his/her own password by sending the link to email id. which is managed by themselves only. As a company we can give a single/dual email address for backup , because tracing it would be very hard sometimes. So feasibility is in giving user mail address only. and as I said earlier user can easily…
1 vote -
Allow for Alert Timer of 0 Seconds for Call Queue Pickup "Alert Timer" Settings
I am transferring calls to an unrecorded queue to take phone credit card payments and other sensitive information. The "Alert Timer in Groups >Call Queues>Queue>Pickup Settings & Members>Settings>Alert Timer has a minimum wait of 5 seconds, which adds an unnecessary 5 seconds to every call that requires this procedure. Please allow for an option that is 0 or 1 second.Thank you.
7 votes -
Tagging White listed numbers
Is it possible to tag incoming calls with a warning?Within our spam filtering our company messaging (outlook/exchange) it is possible to tag an email that is coming from an external sender, not from someone inside the company.Would it be possible to do the same thing with incoming calls from countries that have been added to our whitelist? This might be a good security utility to alert our users when a call comes from a Whitelisted number, to be aware it could possibly be a scam.
1 vote -
Remove direct number and replace as main number only on service web when they click the avatar
Remove direct number and replace as main number only on service web when they click the avatar
1 vote -
Account-Wide Holiday Settings and/or Holiday Templates
Managing the holiday hours for our locations requires us to manually enter in a custom answering rule for each company holiday for each location. For us that is over 600 manual entries and counting that need to be made each year. This could easily be eliminated by having a master holiday setting that could be applied to lines, queues, or ring groups in the account. Another way to accomplish this would be to have holiday call handling templates built-in. They could contain the most common holidays for each country with the ability to remove the ones that don't apply. The…
245 votesLearn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US
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Presence "Leave Empty" Option Does Nothing
Hello, when trying to organize busy lamps on our desk phones (VVX450). We would like to leave some empty spaces. For example, we want the busy lamps to appear only on the expansion module and not on the display within the 12 buttons. When I click save, 2 options appear to either leave the empty spaces, or collapse the list. I select Leave Empty, but the list collapses anyway. Can you either fix this or remove the unnecessary step to click either option. It appears to be a flaw in the programming.
7 votes -
Support for Mitel Key Template Layouts
Mitel 6930 IP - We received several 6930 when migrating from Mitel that we were told were 100% compatible with all Ring Central Features. We provisioned them using the MAC Address originally and had Key Template Layouts setup for these phones. As of today they no longer support Key Template Layouts and I was told they are not fully supported right now but will be. I say as of today as this is when users first brought it to my attention. Several phones still had the old settings this morning as well and were working (they grab the new settings…
3 votes -
Allow On-Premise Exchange version 2013, 2016, and 2019 calendar to be connected to the RingCentral Desktop App.
On-Premise Exchange version 2013, 2016, and 2019 are supported for the RC Scheduler for Outlook but the customers are unable to see their scheduled meetings through the RC Desktop app because the only option available for calendars are Office 365 and Google calendar.
9 votes -
Provide the ability for customers to set custom work day hours, outside of the current 12am to 11:59 pm/24 hour limitation - specifical...
...ly for automated reporting i.e. Custom work hours = 2 am to 2 am.. Customer requests that NiC CX One provides the ability for Contact Center Work Hour customization ie 2 am to 2 am(rather than 12 to 12) for automated report generation. This is offered by competitor Vonage today and is a deal breaker for our opportunity.
1 vote -
Create a number type like CCRN for customer numbers needing TAS Bypass (aka CCAN)
Custom Engineering has provided a workaround for customers that need to have calls "bypass" the RC FM/FM (183/200ok) from our PBX and ring directly to the registered endpoint. See (https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=CENG&title=1+CENG+SOLUTIONS+OVERVIEW#id-1CENGSOLUTIONSOVERVIEW-TASBypass) ....We need to create a number type like CCAN (Contact Center Agent Number) so when DB is queried (same as CCRN), the DB return directs the call to ICR/ICP to determine the last registered endpoint. This would remove the need to provision a customer's number in the RCLEC/TelcoNetwork infrastructure to force route these calls to the ICR/ICP components and provide an easier way to manage "TAS BYpass" numbers....OR....create…
14 votes -
Don't use system same output source for listening music and taking calls
The customer is requesting to be added as one of the features for the RingCentral desktop app the ability to listen to thatmusic which cannot be heard by the caller on the other line. The output source for playback and taking calls while using the desktop should be separate.
1 vote -
ability to copy / duplicate an IVR item (prompt for new extension)
Need ability to copy existing IVR to a new and add new relevant name / extension but retain all settings
1 vote -
911 Address / site address applicable for all address fields or address book
Need to create an address book so that you can easily populate address for other fields instead of having to type it each time.
1 vote -
Dont Force the App to open when calling through extension
When you attempt to call a number from the Chrome extension, it pops up the main app in the last section you were viewing, such as messages or phone. This only really started when the new changes came out, around the March 20, 2023 timeframe. Before the changes, when you clicked to call someone, using the chrome extension, only the call window popped up. Now the application and the window pop up, making an extra click to minimize the app with each call. Once or twice isn't a time suck, but when you have to click this fifty times a…
1 vote -
Status feature
You should add a feature to where you can customized your pre selected status. We have some that never get used and it is nice to just click on the status you want!
1 vote -
List of Active Feature Being Used.
Could be better if we can have a feature where we can see in the admin portal the list of features we are actively using within RingCentral.
1 vote
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