9342 results found
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Remove restrictions and improve Bulk Cost Code update template
Please relax restrictions for the Bulk update Cost Code template. It's nearly useless because you cant even perform Vlookups in excel to help in filtering data and make bulk changesI also recommend unlocking the excel filters and deleting rows that are not required to be updated.
1 vote -
Themes for the new Desktop App
We have been using Classic (Glip) for our team messaging and do not like the new Desktop App replacement because it lacks the ability to change Themes or to customize the layout/colors in any way other than accepting the 'light' or 'dark' modes, neither of which are either pleasing or suitable. Please consider adding back in the ability to change the Theme, or to modify the background and font colors on each section.
9 votes -
Forward voice mail message option
All users of RingCentral App for desktop would benefit. Include the ability to forward a voice mail message to another user on the system. Current options only allow download but no forward. The option exists in the call log on the web to forward but not in the app.
16 votes -
Route incoming to an extension based on the caller's area code.
Route incoming to an extension based on the caller's area code.
4 votes -
Option to disable Glip access for an extension
Administrators would like to turn off glip access for an RC user, which is currently not possible. If we turn off Glip access in the GAP tool, the system will synchronize and reactivate the Glip acces
3 votes -
Add #CALL_DAY# variable to recording storage
Please add a variable to the recording storage that includes the day. It's a bit baffling that it's not already there, considering every other component of date and time are: year, month, hour, minute, second.
1 vote -
Connect with Hawksoft
When a caller calls, automatically pull up the caller data in hawksoft, similar to how the salesforce works.
1 vote -
RingCentral App needs a setting to "Bring to front" on an incoming call, not just a task bar notification
Just like the RingCentral softphone, the RC App needs a way to ALWAYS bring the RC App to the front/foreground when an incoming call arrives. This is critical especially for IVR Agents that need to take the call. Today, one has to click on the taskbar notification, then the RC App appears. Only then can the agent accept of reject the call.
24 votes -
Limited Controls for Site Manager
Allow a site manager to have limited control over a site's IVR (without giving them admin privileges over the entire account)Specifically close the site for the day or implement an inclement weather announcement in-lieu of the main menu.
2 votes -
Better default IVR voice
add a better default IVR voice that can speak more smoothly, naturally, and doesn't rush everything it says
5 votes -
Move shortcuts so they are below the input box. Mouse lands on the shortcuts and you are not able to see your message due to icons poppi...
...ng up.. Mouse lands on the shortcuts when sliding the mouse away from message box and you are not able to see your message due to icons popping up.
1 vote -
Allow audio recording via mobile
Useful for people on the go or needing to communicate while driving.
1 vote -
Keyboard shortcut to access the search bar in RingCentral App
If you use the RingCentral App actively for messages and text, the search bar is crucial for quickly finding conversations. Please add direct access to it via a shortcut (e.g., the "/" symbol) to avoid having to click around.
1 vote -
I want to be able to choose which calendars the app shows appointments for.
people who have access to multiple calendars but only want to see invites from one main calendar on their phone can use this
1 vote -
Enable adding of multiple recordings in IVR prompts
This allows to layer greeting and menu recordings to allow only have to change the menu recording if a key press is changed, or change the initial greeting for holidays and not have to rerecord key press prompts
4 votes -
i would like to show the number of pages per fax sent and received under call log
i would like to show the number of pages per fax sent and received under call log
5 votes -
Edit Message-Only Extensions
Would like ability to edit the default system statement to the caller. Change this default greeting, but still have the system voice make the announcement to the caller."Your call has been forwarded to the voicemail for Survey Feedback. No one is available to take your call. At the tone, please record your message. When you've finished recording, you may hang up or press the # key for more options."
1 vote -
Make the Simulate Crash line removable in Poly X30 for Rooms
It would be great if the Simulate Crash line that appears on the Poly X30 when we login to RingCentral Video Room be editable or removable.Such Simulate Crash is confusing to users which gives a notion that there is always an error every time they login
1 vote -
configure a desktop phone to a generic user
We should be able to configure an existing phone to a generic user without any voicemail or else.. just when we call this phone number, just ringing if anybody pick up the call, the client (inside or outside) hanging up.
1 vote -
As a phone service you should have someone available to talk on the phone to service a company trying to pay you for SMS
I am trying to talk to someone at ring central and cannot get anyone and cannot find a way to pay for SMS services etc.
1 vote
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