9185 results found
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Disable calls to main admin extension for unassigned digital lines
As per article, https://support.ringcentral.com/article/Calls-to-Unassigned-Phone-Numbers-routes-to-admin-extension.htmlCalls to unassigned phone numbers will go to the admin extension by default.We would like an option to either disable the number or redirect the calls to another extension instead of the main admin extension.
6 votes -
Upload Custom Cover Page as an Admin on-behalf of the user.
Hi, Please allow Admins to upload a Custom Cover Page on behalf of users and not limit it via the RingCentral Phone app. It will be great if there is an added functionality in the online portal where we could upload the cover page directly.
4 votes -
Add time of day rules for receiving notifications and sounds
We are global. With groups using Glip for notification, everyone in the group is notified for new postings. With a group in (Germany, France, Netherlands, India) the folks in the group receive notifications throughout the night, even when based in the US. It would be GREAT to have the ability to restrict sounds to hours based on your local time zone: eg No sound notificatiosn from 11:30 Pm to 6:30 AM etc. They could turn them off before going to bed and back on in the morning, but a set it and forget it would be a material improvement. Also…
5 votes -
Ability to turn off miss call notification on the phone app
I like to get notifications for text but I wish there was a way to turn off the notification for miss calls. I know you can go to the phone setting and turn off all Ring Central notifications but that doesn't help because then that would turn off text notifications. Thank you!
5 votes -
Archive Messaging as SMS when sent from Text widget
If a user sends a 'SMS' by selecting a Company contact from Text widget it should send out the SMS gateway and provide archiving as normal personal contact. We need this feature to ensure proper compliance of any texting. Or allow Admin to remove Company contact as option when doing SMS messaging
1 vote -
Forward a call to another phone, but continue ringing initial phone.
Once a call gets forward to another person, the original person still has a chance to pick up the call.
1 vote -
Make the process of removing a phone number from an unassigned extension more intuitive
When deleting a number from an unassigned extension with a phone, it leaves an unassigned user called ext. with no device assigned. There is no way to attach a phone number from inventory to that extension without a device. To associate a phone number as an unassigned extension an admin would need to delete those unassigned extensions without devices then add the new unassigned extension and select the previous number from inventory to attach. That process also involves choosing a shipping method even if the phone is a softphone. It seems very counterintuitive. Suggest not requiring shipping if softphone is…
3 votes -
Add keyboard shortcut/ hot key to end a phone call
Rather than having to click on the red button to end a phone call (tricky sometimes to navigate back to the app to find the button).... Create a hot key/ shortcut on the keyboard so that we can hang up a phone call without needing to use the mouse.
11 votes -
With Multi-site feature, need ability to rename Main site from 'company'
From admin, can see that it is called “Main Site”. It would be helpful to be able to change it to “Newsitename”
19 votes -
Allow multiple CallerID - Text
It would be nice to be able to modify the Outbound CallerID Number and Text being shown. We currently have two sites under our MulitSite RingCentral Account to do this.
2 votes -
Caller ID should include our business name
Initially, our service was setup to go to a call queue then it got transferred to us. We had to change that because calls weren't getting routed to our answering service when we weren't able to answer. During this time our caller ID had our business name attached and we wanted it that way because there were issues with our distinct ringtones changing. When the support person changed it today to route directly to us rather than the call queue we no longer had the option for our business name to be a part of the caller ID. We would…
2 votes -
Recordings Location
Currently the only way to change your location of where your video recording is stored is to do it through the RC Meetings app. Since the RC app is supposedly a combination of all the Ringcentral apps, it simply does make sense that this feature is only available on the RC Meetings app and not the original RC app.
7 votes -
Incoming Caller ID for Each Company
I have 3 phone numbers under my one account; each phone number is for a different company. There is 1 main line for one company, and then 2 virtual lines for the other 2 companies. I would like for when the calls come in on my ring central app to show which company is being called. In example, when I get a call in to Company A, then Company A's name will appear on my screen; when I get a call coming in from Company B, then Company B's name will appear on my screen, and so on. I have…
6 votes -
Please Retain Status Updates on your Service Status Page
When I have to explain to management why there was a Ring Central outage or issue, it's helpful to refer to the status updates on your service status page. When you engineers post a "resolved" update, then remove all the statuses for the issue 5 minutes later, as happened today, this is not helpful. You need an outage history and also Report of Resolution archive.
3 votes -
Add ability for managers to download calls of direct reports only, not for the entire organization/site.
I would like to provide managers with the ability to download calls from their direct reports. We use calls to train new hires and existing hires because their talk tracks can determine a high quality vs. terrible experience for our customers. Right now, they have to request the calls from a central administrator, which requires time and resources that can otherwise be eliminated. Managers could also manage in real time without having to send a request for the call and then having to wait for the admin to get to the request and send it.
2 votes -
Edit Voice Greeting for Blocked Calls
Hi,I need to be able to edit the greeting for blocked calls.Currently, I can only see 2 options below. I need to be able to upload a custom greeting just like for the IVR and voicemail.
2 votes -
Call handling - option for mobile app only
With the Outlook app now being the only way to schedule meetings from Outlook, calls now ring to the Outlook app. There is an option to turn off the desktop app, but the outlook app and mobile app are bundled. If we disable Outlook ringing when the desk phone is called, we also lose the mobile app ringing. None of our users want the Outlook app for anything other than scheduling meetings.
1 vote -
Courtesy/Information Phone - Single Purpose
We used to have a phone in city hall that you could pick up and it would automatically call the mayor's office. This allowed them to get information. I was told this can not be done in RingCentral currently
1 vote -
Dial By Name with 4-5 digit dialing
Request to have the dial by name directory press option to have 4 to 5 digit dialing instead of 3.
1 vote -
Ability to send voicemail notification to Glip team using team email address
We would like to have email notifications from call queue voice mail go to specific teams created in Glip. We have set this up, but the email does not post to the Glip team. It appears to be a mail handling issue. Please fix this.
3 votes
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