12735 results found
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Org-Wide SMS Number Block
Please create a feature to create org-wide block rules for abusive or phishing/ scam SMS messages. Some of our users are being inundated with spam!
40 votes -
Carrier information
I'd like to carrier the provider's name of the inbound and outgoing calls. I would like Carrier information or the ability to do it. I'm a fraud hunter and use RingCentral to put an end to it. I also would like to put flags on calls for future review without having some expensive CRM. The ringcentral app is the best and I want to make it even better plus safer for people. I report all my calls to Upstream via a bot I made on Discord. but I'd like something built in the platform to make it more accessible. It…
1 vote -
Increase hold time and ring it again when max time is reached
When someone calls from Outside and the receptionist Puts him/her on Hold after 5 Min to ring again on the Receptionist s phone automatically.
1 vote -
Customization of audio source in the RingCentral App
Is it possible to customize the softphone to process the audio stream differently? In case of language neutralization, we don’t want to send the support person’s audio stream directly over call. We instead want the translated stream to be passed over the call. It would require customization in the softphone. Will we have the option for such customizations in the softphone audio stream handling flow? Is the audio stream a dual channel?
1 vote -
performance reports to show real-time data and not to wait for few hours to populate
Be able to run performance reports for calls, queues, meetings, etc, that contains the data real and be sent via email. What is being experienced is that reports received via email is 24 hours delay (data of yesterday).
1 vote -
Wants to install google plugins for all of his extension user.
He wants to do a silent install for all of his extensions not doing it one by one. So that the employees will not know that he is installing something.
1 vote -
Polycom VVX 400 Phone Feature
Conference and re-dial feature should be available to Polycom phone even though it is manually provisioned.
1 vote -
Some would like separate apps for messaging and call
Some would like separate apps for messaging and call
1 vote -
Make the price of Additional DLs clearer within the ordering flow
Currently, if an additional number is required to be added to a user's account, it's not clear whether this comes with an additional fee ($4.99CAD monthly / $59.88CAD per year) and therefore clients do not know/expect the additional price. There isn't a page within the workflow that shows the price for a secondary DL and asks for acceptance, as there is when adding a new license or new phone. Could this be added to make it extra clear there's a charge associated with adding an additional DL?
2 votes -
Ability to send a message with website link
Allow customers to send a normal text message with website link or special characters such as dash (-) or email address.
2 votes -
Disable employees from calling out from the Main Phone Line
Hello, we noticed that our employees are able to manually change their calling out line (via the app and desktop). Can you disable this function so that employees can ONLY use the numbers that they were assigned? Although we tell them not to switch things on their ends, it still happens, and customers end up calling the wrong numbers since the Caller ID shows our private number on their end.
2 votes -
Better fax failure messages and admin tracking dashboard
Our company works with fairly large files (5-30 pages long) that must be sent to different organizations exclusively by fax. We understand that the organizations that must receive these files also serve other companies in the country so our faxes may just be hitting busy lines when we send them. Currently, the fax messages say that the transmission of the fax failed but there is no indication of how it failed. The support article for fax failures only says to check for file size, if there are special characters in the file name and to review network and firewall settings.…
18 votes -
Retain Call Queue Information details regardless of call queue wait settings routing details
It would be a lot easier if people will have the ability to see if the call came from a call queue, regardless if it only follows the call routing from the call queue wait settings where it can be routed to a user extension. people would know how will they address the concern. Most especially if they are just wanting to force the system to have call queue member to be ringing even if they are already engaged on a call.
3 votes -
Team Admin Request within the app
Team, is it possible to add a feature to request to provide admin access to certain team's within the app itself.
1 vote -
Option to clear message history for ringcentral app messages
Requesting for a feature that will allow to manage messages tab.Delete / Clear Message history individual and bulk for direct messages and teams
18 votes -
SMS Toggle ON/OFF at the the User Level
Currently there is no way for administrators to manage the individual SMS functions of their team without support. Much like Faxing to the desktop has an "ON/OFF" toggle on the user level, now that SMS is not unlimited and for other factors, administrators should be able to self manage who has the right to send/receive SMS to their RCO App. Perhaps in addition a limit to how many messages they can send without additional approval. With regulations becoming more strict as well for business' SMS this will grow in importance.
6 votes -
RingCentral app | Jira-add in | Ability/setting in the webhook (or somewhere) that would only alert of a new Jira comment without includ...
...ing the entire content of the comment.. Ability/setting in the webhook (or somewhere) that would only alert of a new Jira comment without including the entire content of the comment.
1 vote -
RingCentral Application error detection and fix guide via crash reports for the customer
The RC app crashes when an issue with the program is corrupted or if PC has a 3rd party software running which is a conflict with the RC application.The RC app Crashed reports should include the following:The capability to identify the cause of the errorThe capability to identify conflicting programThe capability to auto-remove conflicting programThe guided steps that include a How-To Fix link when the crashed reports is generated.
1 vote -
send links and email addressed even not registered in campaign
Customer wanted to be able to send links and email addressed even thou it is not registered to their campaign
1 vote -
Audio Input/Output setting in the Mobile app
Is there a way to make calls ring in a user's headphones when receiving calls to the mobile RingCentral app on an iPhone? It connects to the headphones after answering the call, but the initial ring happens aloud rather than in the connected headphones.
1 vote
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