12735 results found
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Alert When User Presence Changes to Available
It would be helpful if we could set some kind of presence alert that notified us when a user becomes available. If we are trying to connect with another team member that is on the phone, we have to constantly check back to see if they're still on the phone. It would be nice if there was a notification you could enable to alert when they get off the phone, so you don't have to keep checking your Ring Central application to see if they're available.
17 votes -
Send contact cards to android and iphone
You know how everyone business getting hit with spam likely? One way to avoid this is to get your prospect to add your contact to their phone. You can do this via SMS by sending a contact card. You can send them to android but not to iphone. We need this fixed ASAP!
3 votes -
Fax to Network Share Folder
For Customer who need the Fax to be saved directly to their network shared drive.
4 votes -
Open and save fax in one step.
The prior version of RingCentral gave you the option of opening a fax and saving the fax without having multiple steps. With the new version, you have to download the document, save the document, delete the download then delete the original fax. Too many steps.
4 votes -
Ring Central Desk Phone Auto Updates - DO NOT Reset ADMIN password every update- Yealink T57w
Ring Central sends updates to my Yealink T57w phone. When the update comes in, it resets the admin password back to default. This is a secuirty issue and I get the red triangle error at top of phone screen until I manully change the password from ADMIN back to my password. It happens every update and is very frustrating. Security is low after an update as password defaults.
25 votes -
Text Notification to use a different ringer source rather than the default voice
We have customer's requesting to separate the ringer source for Text notifications giving them the capability to continue using the headset and when stepping away from desk will still hear the PC speaker ringing using a customize ringtone.This applies to all RC app platform as the by default it always use the audio output selected to use the headset.Example:Audio output for voice -using HeadsetText Notification audio output -set to speaker.Result: Loud ringtone for Txt messaging while keeping the headset use the audio outpuExpectation: Both audio output should work independently.This feature had been requested for years now by Desktop Masters
3 votes -
New process for SMS to distribute to users
able to distribute SMS
1 vote -
Customer want to have the option to determine how many calls have been deleted for the past 1 year and half for a specific user
Customer want to have the option to determine how many calls have been deleted for the past 1 year and half for a specific user
1 vote -
Enable option to add TCR Campaign for Custom Roles
Right now, only Primary Admins can add/edit TCR. We have Custom Roles, we can add the option to set a user with the TCR option, but it's view-only. It's better to allow custom roles to manage TCR.
1 vote -
Option to Disable Giphy to Specific User and Not the Entire Account
They would like to be able to restrict particular users in utilizing Giphy sharing for different reasons.
1 vote -
Feature additions for Quick Contacts under the new RingCentral desktop/web app layout
We would like to have the ability to customize on how quick contacts are viewed/presented. On the "New layout", Quick Contacts can now show more than 10 contacts at once, unlike on the "Old layout" that can only show 10 at once, but the problem on the "New layout" is that you would need to scroll down in order to view the other Quick Contacts. We are hoping that we can still use the old Quick Contacts layout and show more than 10 contacts at once, so that our Users would have more flexibility in utilizing the Quick Contacts feature.
1 vote -
Provide more context for Cold Transfer/Blind Transfers so the person receiving the transfer can answer the call correctly
Use Case: Users answer calls and then blind/cold transfer the call to other users. Blind/cold transfers use the ANI and Caller ID of the person performing the transfer.Impact: The person receiving the blind/cold forward is unaware that the call is a forward. They handle the call thinking that it is a direct call from the transferring party. They are not contextually aware that it is a transferred call or who the original caller is.Feature request: Add context to blind/cold transferred calls so that the person receiving the transferred call can understand who the original caller is and who's performing the…
13 votes -
stop/pause incoming calls when on an active call
Provide option to stop/pause any incoming calls when already on an active call, using the RC app for mobile and computer.
2 votes -
Password Policy Change
Please set up a policy that can be attached to new and current users that triggers a password change with a minimum age of 60 and maximum age of 120 with a minimum of 10 characters.
2 votes -
Customer wants the 2 factor authentication to be forwarded to his Ringcentral phone number
The customer wants the 2 factor authentication to be forwarded to his RC phone numberThe customer also wants the text message from his regular mobile number will be routed to the ringcentral phone number.
2 votes -
Notification when logged out of mobile app
I noticed that the mobile app doesn't stay logged in if you don't use it for maybe 2 or 3 weeks at a time. For people that do not receive calls very often, I think it would be beneficial to be notified when the RingCentral app is no longer logged in on their mobile device. Otherwise, one runs the risk of missing a call.
2 votes -
Roll call for employees scheduled for the day
Roll call for employees scheduled for the day
3 votes -
Option where to see if users are toggling In or Out in their status
I wan to get a feature wherein I can see my users status showing up. To see if anyone of them is intentionally toggling in or out
4 votes -
Status Share can be seen under HUD and once the DND is off, it will clear the status share
. If the user in on lunch, out of the office, vacation. Another thing is once the DND is disable, status share like "on Lunch" will be cleared automatically. On Status options, we would like to add in meeting.
8 votes -
Allow alternative numbers to appear in company directory VVX450
Please allow the company directory on VVX450 to show alternative numbers for staff. Currently it only shows their extensions even though we have inputted mobile numbers, alternative landlines etc for each staff member we have. Users are using printed out documents or the ring central app on their phones to pull up alternative numbers for people and then dialling them from the desk phone. A very slow arduous process.
3 votes
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