12369 results found
-
Disable dial by extension
Disable Dial by Extension options in RingEX. Extensions should have the option to Opt-out of the Dial by Extension where they can dial Super Admins
2 votes -
Improved Caller ID Display for Incoming Calls
To modify the display settings so that the caller ID name of the calling party is shown above the calling number during incoming calls, with a preference for flexibility in configuring how the information appears (e.g., caller name above caller number).
Desired Outcome:
Caller ID name should be displayed above the calling number, and the number should be displayed directly below the name.
Improve the flexibility and clarity of the display settings to allow for proper customization without the display issues currently being encountered.21 votes -
Faxing: Ability to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)
Faxing: Ability to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)
12 votes -
Show entire SMS history when creating a new SMS like it used to
On the RingCentral desktop app, you used to be able to see the full SMS history when you went to create a new SMS text. Now when you create a new SMS text message, you don't see the history. It was super helpful to have the history there any time you created a new SMS message. The new functionality is not great for awareness of the most recent text message.
17 votes -
Opt Out Message should be enabled by default
The Opt-Out Message should be enabled by default, so users don't need to check the box each time they send an SMS.
14 votes -
Add Option to Convert “Report an Issue” Submissions into Support Cases (RingCentral App)
Product: RingCentral App
Customer Statement:
Currently, when users report an issue using the “Report an Issue” feature in the RingCentral app, it generates a Customer Feedback case in Salesforce. These cases are automatically closed and are primarily used by RingCentral app specialists for log collection and internal analysis. As a result, reported issues are not actively investigated unless the user separately contacts support or submits a web case.Problem Statement:
Users expect that reporting an issue through the app will result in investigation and follow-up. However, the current behavior does not create an actionable support case, leading to confusion and…1 vote -
We expressed a desire to see both the actual person and the individual they are communicating with displayed on the HUD.
We expressed a desire to see both the actual person and the individual they are communicating with displayed on the HUD.
Please contact me once it done.
1 vote -
Call Forwarding Synchronization Issue on Avaya IP Phones
When call forwarding is activated directly from the Avaya desk phone, the setting is not synchronized at the system level. As a result, the softphone does not reflect the forwarding status and continues to ring on incoming calls.
Conversely, when call forwarding is activated from the softphone or configured at the administrative level: the physical desk phones no longer ring, as calls are properly forwarded,
however, no visual indication is displayed on the Avaya IP phone to show that call forwarding is active.
As a result, when a call is routed to the extension, the Avaya IP phone does not…
1 vote -
everytime the Yealink phone reboots, it says the default password is in use. Every time it boots I get the red warning triangle saying that
everytime the Yealink phone reboots, it says the default password is in use. Every time it boots I get the red warning triangle saying that the default admin password is being used. I can change the password on the web interface, but every time the phone reboots, the default password of 'admin' gets reapplied.
1 vote -
Option to Disable Account Validation
At the moment, account validation is mandatory, which requires a user to complete an authentication process when signing in to a new device for the first time. We would like to have an option to disable this feature.
9 votes -
Ability to display the extension primary number instead of the user extension
Customer want to have the Ability to display the 10Digit contact number/primary via deskphone of the user extension instead of displaying the name and extension number
3 votes -
Ability to Disable Options to 3rd-Party Logins (Google,Apple & SSO)
It would be great if we could have an option to disable third-party login methods such as Google, Apple, and SSO, and require all users to log in using only their RingCentral credentials.
3 votes -
Please Remove the New "Send New Text" Pop-Up Window and Revert to the Old Format
I'd love to see the new "Send New Text" pop-up window reverted back to the old format where you could see any prior text history when sending a new text. The new popup window has a constricting feel, especially when texting someone there's prior history with that you can't see in the same way as you used to when clicking the "Send New Text" button
14 votes -
Allow Call Queues to recognize and use contacts from the External Shared Contact list.
Customer is requesting the ability to override inbound CNAM (Caller Name) and default Caller ID behavior for calls routed through a Call Queue.
Currently, Call Queues display the inbound CNAM or raw caller number, even when the number exists in the External Shared Contacts directory.
1 vote -
Incoming Call Information Display for Administrators or Secretaries
Scenario: User A and B are both admins of user C and D. A & B handle the calls for C and D. Customer would like to ring A & B phones if someone calls C or D. A & B should be able to identify the calls if it is for C or D and should also be able to see the caller information (name & number). User C & D should still be able to pick up their calls. Lastly, A & B should be able to transfer the calls internally. This applies both internal and external calls…
1 vote -
AI Receptionist Greeting Layer
We have a customer who would like multiple layers in the greeting. After the AI Receptionist provides the initial greeting, there should be an additional layer—for example, a follow-up message like, “Thank you, transferring you to the team now.”
1 vote -
Option to see users with 120 days no usage in the Analytic
Customer would like to have the ability to see option(s) in Analytics for users with no usage for a certain number of days; as well as can generate report for the same
1 vote -
Capability to check which users are using the main company number as their caller ID—viewed as a group or list
Capability to check within the account which users are using the main company number as their caller ID—viewed as a group or list, rather than checking each user's caller ID settings manually.
3 votes -
Show body of fax in email fax transmission result
Fax Confirmation
When i get an email showing that a successful fax has been sent, is there a way for the email to show the body of the fax?
4 votes -
increase the limit of the text messages in these folders(Inbox, Outbox, Sent, Deleted)
It would be great to increase the limit of the text messages in these folders(Inbox, Outbox, Sent, Deleted) to be able to view the old messages from the RingCentral app.
3 votes
- Don't see your idea?