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10410 results found

  1. Cut down on video processing time

    I created a test video that I recorded and it was about a 30 second video. It is still processing and it's been about 30 minutes so far. I was able to record a similar video with Snag It and that was a 10 second video and it took seconds to process.

    2 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  2. For SMS, settings to set the default phone number and group text checkbox

    When sending an SMS, the app will not let you set a default phone number to send the SMS from.Every time my team opens the app, they must choose the correct phone number to text From, before sending a text.This does not exist in RingCentral, I've talked to their support several times.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Add an ‘x’ to close button next to each name in Messaging

    Often times it’s just quick chat that can closed when done. Having to clicking the 3 dots next to the name then navigate to Close is also cumbersome.

    1 vote
    Needs More Information  ·  1 comment  ·  Application  ·  Admin →
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  4. Simplified Admin Portal

    Streamline and simply the admin portal for small businesses please. I'm a restaurant and need only two lines with custom voice-messaging capability. With Covid, our hours have had to be quickly modified due to staffing issues and the like. I love how easy it is to customize the voice messaging, but to navigate the interface and then make sure it takes effect is cumbersome. I modify my business hours, but then have to make sure the user's assigned hours sync up to actually take effect? Also, the live chat option is not really live. We should have an option for…

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Cmd + Enter should send a new message in RC App

    RC on Mac. This is fairly standard across the web: enter text into a textboxpress cmd enterform posts to serverBut when I press enter or cmd enter in a text compose window it won't send. I have to move my hand off the keyboard to actually send. See attachment. No variation of the enter key that I have tried will actually "send" that message.

    3 votes
    Future Consideration  ·  1 comment  ·  Application  ·  Admin →
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  6. ability to securely download SIP login details for all users (primarily for bulk teams direct routing provision)

    When setting up hundreds of users with teams direct routing it you can upload the details to https://admin.cloudpbx.ringcentral.com/ but there's no way to automate the downloading/setup process on https://service.ringcentral.com/

    2 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  7. Sequential Rings

    I would like to have 2 of my lines ring for a few rings then I would like the line to ring on a third line and the original 2 lines.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Print or copy text, or export to Word

    I'm a lawyer. I need to print my text conversations. Please add this feature. It is difficult for me to have to take screenshots of my conversations on a text with a client. Why not a feature where you click on a box next to a text or texts, then copy to clipboard or print or export to Word. It's that simple. I need this feature done please.

    1 vote
    Planned  ·  0 comments  ·  Other  ·  Admin →
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  9. RingCentral Billing/Cost Analysis, Budgets & Alerts

    Cost analysis is very important for us and I would really like to see an analysis tool where we can access and create visualisations of usage/spend, estimated forcast and create custom charts based on spend by resource type (e.g. Standard DigitalLine or Live Reports), cost centre or site or where the name contains a pattern. Most other cloud services such as Azure, AWS and GCP have this, so it would be great to see RC implement something similar.It would also be great to be able to setup budgets (cost thresholds) and alerts that could email administrators when this is exceeded.e.g.…

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Scheduling Function

    Scheduling Function - plan and schedule messages in the future and create recurring messages to celebrate important dates. Push send once, and be worry-free while your marketing is executed!

    5 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
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  11. Eliminating multiple Direct numbers in the dial pad

    When my team is making outbound calls they have three direct number "call from numbers" this is causing a host of problems if employees don't remember to set their call from number to their actual direct number every time they're logging into the various Ring Central applications (i.e. Desktop App, web applications, salesforce integration or Mobile Phone application)

    2 votes
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
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  12. Remove voice mail from email when deleting voicemail from phone.

    A lot of users are complaining about having to remove a voicemail from the phone, and then having to delete the voicemail out of their email, and then having to remove voicemail off the phone if they check the voicemail through email.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. Automatic SMS replies

    We are a business and we have had some issues with people texting our main line. We would like to disable SMS messaging to our main line and some extensions. We would still like the options of sending SMSs in the future so we don't want to disable it permanently. The other thing that would be really helpful is if there was an automatic outgoing message to anyone who sends us an SMS. This will insure that people will know they can't text us but still provides our business information for those looking.

    1 vote
    Planned  ·  0 comments  ·  Other  ·  Admin →
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  14. Audio test feature RC app Windows

    How come the app does not have tester for audio or video??? it has the setting to select but not to test it!!!

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Ability to turn off text notifications after hours & on weekends

    We would like the ability to turn off text notifications on the mobile app after hours and on weekends.

    20 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  16. Should be able to see Edit history of messages

    AS we can see there is no way a chance to see the history of messages which got edited after delivery using Ring central appif a person A speaks with person Bthen A says "ABCD"and B sees "ABCD"then after 1 hr or 2 hr's A changes the message using edit option as "XYZ" and then once if B comes back he sees "XYZ" instead of abcdand there is no way a track on the changed messages this can happen several times and leaves a impression that this leaves a wrong communication so it would be good if you provide nay…

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Custom audio for call recording notifications

    We would like the see a feature that allows us to upload a custom audio file that plays when pausing and resuming recording.Instead of the default message that plays when you pause and resume the call recording (when taking payment details for example) we would like to be able to play a custom recording which we can upload via the admin portal.

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Ability to customize Ring Central Phone App settings programmatically or set as default for new users.

    We are deploying the Ring Central Phone application and there are many steps required by the end user to configure it after signing in. (See examples below)Rather than asking thousands of people to repeat the same steps, we would love to be able to either push the settings via policy or a config file which will serve as the defaults. This way 99% of people will not have to do anything special to set it up unless they really want to.This will eliminate friction with end users during deployment (or even break/fix should they mess up their settings) and improve…

    11 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  19. Hide RingCentral App Features

    It is extremely confusing to have RingCentral Messages as well as Text Messages. There are already too many methods for communication for most users (email, text, phone, Teams, RC Messages, Skype). We should be allowed to disable this feature. All customers are different, but we should have the ability to administratively disable certain features. Messaging is one of the key ones. Fax should also be able to be disabled from the administrative level.

    8 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  20. Allowing Newly Port in Number to Have SMS Feature Working Immediately

    RingCentral needs to find a way to have SMS working for newly ported in number because this texting feature is really significant to running a business. - per Mr. Andrew of Weir Bauld & Associates

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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