12111 results found
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wanted to have a view of the all missed calls from specific number on the App in a separate tab or Icon
Customer wants that if their main number receives a SMS it will send separate or distribute to some or all of their user extension and customer wants to view all call report logs using RC App
1 vote -
Multiple Caller IDs
Sometimes businesses will provide services for other businesses and need to have the caller id reflect that. It would be ideal to be able to set a unique caller ID for each outbound phone number in use. Perhaps use Phone System > Phone Numbers > All Numbers >Name as the Caller ID. Looks like it is already limited to 15 characters.
12 votes -
Set Additional host(s) when creating initial invite for recurring meeting (weekly)
For recurring meetings. if the host is not available to start the meeting (vacation) another host is able to do so.
11 votes -
Ability for customers to search for known issues with any RingCentral product (bug search)
Our users report issues with RingCentral Video and the RingCentral App for Windows. I opened up support cases and the usual resolution is, try a new meeting or re-install the application. This is a good first step but it would be great to be able to search for issues or bugs with any product so we could identify if other peers have also reported the issue and if the development team is aware of what versions are impacted or if there's an expected release when the issue will be resolved.
11 votes -
Call Recording to be downloaded only the one part like the caller or the receiver only
Call Recording to be downloaded only the one part like the caller or the receiver only
1 vote -
RingCentral MVP Mobile App To Have Options To Turn-off Auto-Signed Out When Inactive for at least 14 Days
RingCentral MVP mobile app user/s is/are expecting to use it anytime they need to without them being signed-out if inactive with the app for at least 14 days. They should have options on how to manage it.
1 vote -
add capability of the option to receive notification for outbound calls.
I monitor agents making OB calls and would like to be notified when they connect with an outbound call so that I can easily monitor and coach.
5 votes -
Email Notification for all Incidences (Service Down)
If any service going down need to get an email notification on who all enabled it, whether the impact is less or high. I have contacted RingCentral for the solution, they said if the impact is less (less than 1 hr) they will not send a notification, logically it is not the correct approach, We cannot predict the impact and how far it will affect our environment, So whenever the service going down should get the email notification. Please let me know is there any possibilities.
14 votes -
Separate ring for Desktop app and Mobile app
Call Handling & Forwarding to separately ring Desktop & Mobile Apps
218 votesHi everyone, this is planned. It is coming with new call service features in Summer 2024! -
Include SMS on export data fields
Include SMS on export data
70 votes -
I want to remove entering a password everytime I listen to a voicemail please.
we have multiple company names due to marketing purposes it's annoying having to enter a password for each company every single time i listen to a voicemail
3 votes -
Requested versus Confirmed port date
The portal shows "Requested port date" in the portal, but does not update if the requested port date is changed. For example, if a port date was requested for December 3rd, but the port date needed to be moved to December 16th, the "Requested port date" would stay visible in the portal as December 3rd until the carriers confirm the December 16th port date. There should be a "Requested port date" and "Confirmed port date" in the system visible at all times. It would also be helpful if it shows which stage the porting process was in.
3 votes -
DFO > sent a note as either internal or external
Would be helpful to have a way to send a note as either internal or external. While the notes feature is great, it doesn't give us much flexibility in visibility options. This would be helpful so that we can ensure that the people that should have access to the information, should be able to view the notes.
1 vote -
Full access for Free Account Adding Contacts and adding User
Need to have full access for Free Account to add Contacts and adding User like a Super Admin for paid account
1 vote -
Call Presence when there is an outgoing call
I want the call presence feature to work when there is an outgoing call. I do not current use call que because I am using the auto receptionist because I need to be able to use all my numbers for texting. The problem is, because I am using the auto receptionist and not call que, when there is an out going call from my employees phone, I can not see the presence feature of the person I am monitoring. I can only see the presence feature when we get an inbound call and the employee is on the phone but…
1 vote -
RingCentral to allow free third party conference call lines through their system
Currently, RingCentral does not allow users to access free conference call lines through their phones or through the RingCentral mobile app. This is a suggestion to grant users the ability to host conference calls using RingCentral devices.
4 votes -
Auto Log out on unanswered queue calls
Customer is used to using simultaneous ring, but group is very large. Having an auto logout of Call Queue on RNA would ensure that if they switched to a non simultaneous ring pattern that the callers wait time would be managed properly, and not subjected to unnecessary ringing.
2 votes -
Notify Customers When New Features Are Added
Notify customers when new features are released. Even if it were a link to a "Release Notes" webpage that showed the features added and bugs fixed. That would also give customers a webpage to do a search on to see if a feature they are looking for has been implemented.
2 votes -
Service Web: Port-In Date for Numbers Visible
When numbers are newly ported to RingCentral, the port-in date is obscured from view. This information is relevant and helpful for customers who are reconciling number ownership. In this particular example, a losing carrier is requesting payment for numbers that appear to have been ported over. Dates are required to audit.
28 votes -
Feature to turn off auto answer when connected to Bluetooth
There should be an option to turn off or on auto answer when the App is connected to car bluetooth.
7 votes
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