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9677 results found

  1. Administrators would like to turn off glip access for an RC user, which is currently not possible. If we turn off Glip access in the GAP tool, the system will synchronize and reactivate the Glip acces

    3 votes

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  2. Please add a variable to the recording storage that includes the day. It's a bit baffling that it's not already there, considering every other component of date and time are: year, month, hour, minute, second.

    1 vote

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  3. When a caller calls, automatically pull up the caller data in hawksoft, similar to how the salesforce works.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. Just like the RingCentral softphone, the RC App needs a way to ALWAYS bring the RC App to the front/foreground when an incoming call arrives. This is critical especially for IVR Agents that need to take the call. Today, one has to click on the taskbar notification, then the RC App appears. Only then can the agent accept of reject the call.

    24 votes

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    Implemented  ·  4 comments  ·  Application  ·  Admin →
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  5. This would be useful if an employee likes to keep messages in their mailboxes and need to transfer it to another extension. We get alot of email and these seem to disappear within the inbox when transferred that way.

    6 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  6. Allow a site manager to have limited control over a site's IVR (without giving them admin privileges over the entire account)Specifically close the site for the day or implement an inclement weather announcement in-lieu of the main menu.

    2 votes

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  7. ...ng up.. Mouse lands on the shortcuts when sliding the mouse away from message box and you are not able to see your message due to icons popping up.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Useful for people on the go or needing to communicate while driving.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. If you use the RingCentral App actively for messages and text, the search bar is crucial for quickly finding conversations. Please add direct access to it via a shortcut (e.g., the "/" symbol) to avoid having to click around.

    1 vote

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  10. people who have access to multiple calendars but only want to see invites from one main calendar on their phone can use this

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. This allows to layer greeting and menu recordings to allow only have to change the menu recording if a key press is changed, or change the initial greeting for holidays and not have to rerecord key press prompts

    4 votes

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  12. Would like ability to edit the default system statement to the caller. Change this default greeting, but still have the system voice make the announcement to the caller."Your call has been forwarded to the voicemail for Survey Feedback. No one is available to take your call. At the tone, please record your message. When you've finished recording, you may hang up or press the # key for more options."

    1 vote

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  13. It would be great if the Simulate Crash line that appears on the Poly X30 when we login to RingCentral Video Room be editable or removable.Such Simulate Crash is confusing to users which gives a notion that there is always an error every time they login

    1 vote

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  14. We should be able to configure an existing phone to a generic user without any voicemail or else.. just when we call this phone number, just ringing if anybody pick up the call, the client (inside or outside) hanging up.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. I am trying to talk to someone at ring central and cannot get anyone and cannot find a way to pay for SMS services etc.

    1 vote

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  16. Feature: To have the ability/option to control volume for Hold Music and Audio While Connecting in Service WebLogin to Service WebClick UsersSelect Screening, Greeting, and Hold MusicCurrently you can only select what music will play for Hold and Audio While connecting or upload a custom one. Customer would like to have an additional button to control the Volume for the 2 settings.

    3 votes

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  17. Speech-to-text dictation of voicemails already exists, but for the benefit of hard of hearing users we would love to see a feature where phone calls could also have dictation in real time. Could be used for meetings as well.

    5 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. Currently we can only copy the phone number of the caller once he/she has hung up using this method (see gif) It would be great if we could simply copy the number of an active caller. A simple "right click on the phone number calling you" and "copy" is all that is needed.That way we can get the client's phone number into the CRM and see if they already have any account with us and we can then help them accordingly. Currently the manual "type out the clients number" means longer times (not a simple copy n paste) and possible…

    5 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. Please allow all RingCentral sites to share my currently logged in status.Why do I have to log in several times using the same credentials when browsing tohttps://service.ringcentral.comhttps://support.ringcentral.comhttps://ideas.ringcentral.comhttps://community.ringcentral.comOnce I am logged in, I do not want to log in AGAIN into any other RingCentral website.

    5 votes

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  20. There must be an option to control on every line from Admin user.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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