Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

10320 results found

  1. Delete just recordings from the call logs instead of deleting the calls

    On the call logs, customer wants to have an option to delete whatever recordings he wants, instead of just deleting all the call itself.

    10 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  2. Shortcut key to dial highlighted number on Windows

    Other softphone apps allow me to set a shortcut key to dial the highlighted number in Windows. So, anywhere in any app, if I highlight a phone number, I can hit a key and dial it in the RC app.

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Inbound Group SMS Text

    Clinics as well as other verticles are requesting more inbound texting capabilities to Groups of users. We have done a few work arounds using the Company SMS Text Setting to a Virtual Extenson with a common login for all users, This requires them to run either two RC Apps at the same time or use the RC App as their primary end-point and then use WebRTC as an example for their secondary External Inbound/Outbound Group Texting. In this case, the clinic uses texting for patient scheduling. This is replacing OhMD for this particlular clinic.

    25 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  4. Block 5 Digit Number or not Full Phone number

    Customer wants to have a feature that user can block a text messages from a 5 digit phone number

    16 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Permit notifications when app is focused (new RC mutes when app in focus)

    Old RC would provide sound notifications even if your app was focused. You could be ative in a team, and still receive sound notifications for other teams. Now, you do not get any sound notifications if the app is focused - it NEEDS to be out of focus / not active in order to get sound notifications.

    9 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  6. Share files to WhatsApp

    Please add a share option on that where the user can share his file from the RingCentral app to other applications i am using RingCentral for a long time but when i want to send a file from the RingCentral app to other applications like WhatsApp, so I have to download it first and then send it, this application has limited us only to our environment as compared to other applications.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Call Screening and Play Announcement

    Call screening does not work on the app even though Play Announcement is set to always.You may also reference to https://support.ringcentral.com/article/4049.html and https://support.ringcentral.com/article/4618.html

    10 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Get notifications in the app for texts and not just for messages and mentions.

    should get notifications for text, not just through email.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Hide User listing in directory

    Currently, all configured extensions are published in the RingCentral Office Directory. Enable administrator the option to choose whether or not a telephone extension is published in the RingCentral Office directory

    34 votes
    Implemented  ·  10 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Restrict SMS message attachments

    It would be nice to be able to prevent people by a Role from sending attachments via SMS.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. reduce incoming photo compression from SMS

    image resolution is significantly reduces when sent via sms to a ringcentral numberplease allow for full res photos to be texted to RC numbersYou're welcome. We have tried it as well here on our end. We tried to send images via our RingCentral app between us, and it shows here that the image quality reduces when received. It seems that this is normal behavior. We will try to give feedback to our engineers to take a look at it to fix it with our future updates. In the meantime, I would suggest that you can tell your clients to send…

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. i would like to show the number of pages per fax sent and received under call log

    i would like to show the number of pages per fax sent and received under call log

    13 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Call Queue Routing to Certain Members by Area Code

    I would like for a call queue to automatically route calls to certain queue members by the caller's zip code.

    4 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Change the name of the group text message

    Would like to change/update the name of the group text message so we can easily send a text thread to the group without typing/adding their phone numbers again.

    38 votes
    Planned  ·  8 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  15. Allow the original caller ID to be shown when a call is forwarded.

    Currently, when a call comes into our main line, the caller ID is shown. This is extremely helpful when receiving a call. However, if the call is received by a receptionist (or the wrong person) and is immediately forwarded to another extention, the original caller ID is lost and replaced by the receptionists extention name/number. The original caller ID is now lost, meaning the name and/or number of the original caller is gone from view. It would be extremely helpfull to keep the original caller ID on a simple transfer.

    2 votes
    Implemented  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  16. Playback Speeds for Recorded Meetings:

    Please re-enable the playback variable speed feature with the new ring central platform. Previously, you could listen to a meeting at 1x, 1.5x and 2.0x speeds. This is time-saving, when meetings are 2.5 hours long.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Add an option to block one specific number for the entire company.

    right now, you can only block a number to a specific employee extension/number. I would like a feature to do a company wide block of a specific incoming number. Going employee by employee takes too much time. Also, there is no way to block a caller from the main company number.

    22 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Allow user to easily recover a deleted voicemail.

    Useful if user accidentally deletes voicemail

    10 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Allow super admins to change a user's pin without changing their password

    The pin and password should not be tied together where the admin can't change the user's pin without also resetting their password. An admin should be able to change the pin as a separate action.

    6 votes
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. Allow transfers directly to the dial by name directory

    Currently in RingCentral Office, you have no way to directly send calls to a dial by name directory without inserting an IVR in the middle. This is extremely frustrating when contact center is on the front end. The caller has the option in Contact Center to transfer to the dial by name directory. They select that option. Then the RCO IVR says to press an option number again to then finally be transferred to the dial by name directory. This is not a great experience for the caller. I would rather see an option like the "message only extension" that…

    27 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?
1 2 … 429 431 433 … 515 516
  • Don't see your idea?