11813 results found
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Option to add other status updates for agents
Currently agent statuses only vary from "Available, Do no disturb and Invisible". There should be an option for admins to add other status updates for agents to choose from such as "Meal, Meeting, Break, etc).
2 votes -
Headsets that Work with RingCentral App
My headset that works with my phone, doesn't work with the Ring Central App. This has cause me to miss calls. Could you please either allow any headset that can work with your phone to work with the app, or start adding a lot more headsets to the list of ones that will work? The list I have seen online is rather small.
2 votes -
Add time of day logic to RCO IVR menus, without the need for custom answering rules
Use case: The customer intends to use RingCentral Office IVR menus to handle the open, closed, and lunchtime hours for their 100 MoneyTree stores.Example:
from Midnight to 8:00 AM
Press 1 goes to Announcement only extension
Press 2 goes to Support Call Queuefrom 8:00 AM to Noon
Press 1 goes to Customer Service Call Queue
Press 2 goes to Support Call QueueFrom Noon to 1 PM
Press 1 Goes to Customer Service Call Queue
Press 2 goes to Announcement only extensionfrom 1:00 PM to 5:00 PM
Press 1 goes to Customer Service Call Queue
Press 2 goes…4 votes -
Adjust the Prompt repeat times of IVR menu
With our company, we want to set the prompt repeat times about once or twice times. And then the call of our customers will be transfered to the Customer Service team to pick up if our customers don't press any options. We don't want our customers must wait so long to wait.
31 votes -
Add call in Queue feature
When our front desk staff are unavailable, out of the office or all on the phone, new calls are put in queue. A feature allowing us to see calls in queue would be helpful allowing us to put additional staff on phones if necessary. Otherwise we have no idea how many calls are in queue.
11 votes -
Adding contact to common company contact book
Adding contact from last received number to a common company library rather than saving the number to the user profile. This allows us to trace all contacts and interactions added and there is no duplications of contacts to the company contact library.Currently if 1 user saves the number the other 2 users cannot see it as the contacts if they themselves save it to their profiles. I wish if there was common RC Contact directory where all the phone numbers saved that can be used by all the users.
14 votes -
Ring Central Queue Manager
Would like to have a Read Only Option for all Features that the Queue Managers have.Giving them the capability to View but not make any changes.
2 votes -
Main Admin Dashboard should be able to see extensions that are in DND or forward mode
as the title says. admin should be able to easily see when an ext is in DND or forwarding mode from the Users page.
5 votes -
Set Up Company Outbound Caller Name (CNAM) for UK accounts
It is useful for the company and the called party as the called party would instantly see who is calling them, instead of just a number.
31 votes -
Provide visibility to customers into how many recorded calls they have in their account
For Customer that use RingCentral Call Recording, there is no visibility on how many recorded calls they have against their 100,000 recorded call limit.
The request is to provide something in Service Web that shows the Admin exactly how many recorded calls there are in the system at any point in time. This should also include added detail on where those recordings exist and the age.4 votes -
Text (side notes)
This allows the company staff to gather important information from each customer conversation and interaction. Using draft as a way to utilize this approach but risky as it could be accidentally sent to customer.
1 vote -
Make Call Queue Voicemails accessible to Call Queue users from within the RingCentral App
Allows are users to easily access voicemails. This also allows agents to know if the voicemail is unheard or heard, and easily call a customer back.
8 votes -
Add ability to see all call Queue's a User is a part of from the "Users With Extensions" page
Currently, if a user leaves the company and their account is disabled, I have to go and click each call queue group one at a time to see which ones they were in to remove them. I would like a feature under "Users with extensions" where I can click on any User, and have a Call Queues tab that populates all of the call queues they are a member of, and the status selectors to each Member/Status respectively for that user. It can work in reverse as well. So I can click on a specific User Extension and be able…
21 votes -
Improve reliability of changes made to IVR text-to-speech
We have experienced several instances where making changes to the text-to-speech content in our IVR menus does not actually apply. The changes are saved but they do not apply and we have to copy/paste the content back in a couple of times to finally get the change to commit.We do not raise support requests for this issue anymore because the engineers just tell us to stop using text-to-speech, but what they do not understand is that we a large customer, text-to-speech is the best option for us because we have over 400 IVR menus and using audio recordings and dealing…
3 votes -
Call Queue - Disable Email Notification when User is Added to a queue
Everytime a User is added to a Call Queue, they get an email about being added to that queue. This is really annoying to my users, as we're using API's to move users in and out of Queues all day.If there was a setting at the User level to prevent getting this notification, or better yet, at the queue level to prevent notifications that would be great.
17 votes -
Add a way to auto-download call/meeting recordings
I had a client that needed to keep many of their call recordings/video meeting recordings for training purposes and while downloading them by hand works they had mentioned that it would be way more of a streamlined process if there was an option to do that automatically much the same way we can do with some of the reports in the Analytics Portal.
4 votes -
Missed call notifications for IVR menus
We have an IVR menu for after hours and find that many callers will not use the IVR and will hang up during the IVR messages. We would like to have missed call notifications so we can be proactive and call back those missed calls.
13 votes -
Put the status icon back on the right or give us the option to move it
I had a script that controlled a lamp to let others know when I'm on a call based on the position of the status icon. We didn't upgrade our RingCentral app and now it has been moved with no heads up. That's not cool.
4 votes -
Missed Call notification suppression for calls placed to and answered in Call Queues and RingGroups
Current Situation:
Vonage and/or Star2Star offer the ability to selectively suppress missed call notifications for calls placed to Call Queues and RingGroups while retaining the ability to see missed calls placed directly to the user.
NVA is evaluating and testing RingCentral with the Yealink T46U.
On physical phones, RingCentral does not offer an option to selectively suppress missed call notifications from calls placed to a Call Queue and Virtual Extension RingGroups member while retaining the missed call notifications for calls placed directly to the user.
RingCentral Custom Phone Configs allow for the suppression of all missed call notifications on a…6 votes -
Google Click ID
RingCentral should have a way to run Google Click ID for incoming calls.
1 vote
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