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10293 results found

  1. Ability for agent to stay on the line after transferring to an external number.

    We need the ability to warm transfer a caller to an external number, brief the 3rd party and then bring the original caller back onto the line with all parties to make an introduction. Right now the only option is to create a conference call on RC Phone (which has a conference greeting).

    39 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Multiple Companies Under One Account

    I have multiple companies under one roof. Employees split phone duties between companies, but the outgoing Caller ID needs to match the company of particular users.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Allow Mobile app login for Announcement Only ext

    Goal: Record & change announcement on the go.Idea 1: Allow direct login to announcement Only ext on the mobile app. User can then record directly from the app.Benefit: It would be very beneficial to be able to update announcements on the go through the mobile app without having to sit down by a PC & log in to change the announcement.Alternate Idea: Enable phone call in method to update the announcement. User would dial a phone number to login & authenticate. User would then be able to listen to current announcement or change announcement.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Add a place for phone extensions on the contact page

    It is very time consuming to have to look up a clients extension because it cannot be stored in the contacts. When I asked someone in your company they suggested I add the extension to the persons last name, that is a very clumsy fix.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. Allow Performance created subscription to be accessed by all super admins

    As of the moment only the user who created the report can view the performance. There should be an ability to share it.

    9 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. Text to Speech for voice mail greeting

    In addition to recording or uploading a voicemail greeting, a nice option would be to have the ability to type it and have the text-to-speech voice read it. This would allow someone to quickly update their greeting without having to re-record themselves if there are any background noises.Thank you

    23 votes
    Future Consideration  ·  3 comments  ·  Accessibility  ·  Admin →
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  7. Call Park Audio

    I am looking to see if we have the ability to upload or have an audio file for when a caller is on park like the audio files we have uploaded for when a caller is on hold. Thanks.

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. More Personalized Experience + Keyboard Shortcuts in the RingCentral App

    You guys need to make the app more accessible via keyboard shortcuts. Things are way too buried and should be easier to get to without clicking.

    5 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  9. Template for Intercom and Presence setting

    Whenever there's a new user, the admin will need to configure the intercom and presence one by one. IT will be helpful to just apply a template for it.

    35 votes
    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  10. Synchronize the dial-by-name directory and the MVP contact list

    Alleviate the need to maintain dial-by-name contacts in multiple places. Ensure that dial-by-name contacts are the same for callers and MVP users.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Hide Contacts from RingCentral Contacts List

    I'd ike to be able to hide some accounts from the contacts list, within the RingCentral desktop app. For example, we have an account assigned to someone who hasn't started working yet. For now, I don't want them to show up within the Contact List.

    51 votes
    4 comments  ·  Application  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    Company Directory Control enables admins to take control of the company contacts shown on employees' clients. Through this feature, you can hide specific contacts in your company directory from being seen in the RingCentral app. Learn more here: https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html

  12. Ring Central Message Email Summary

    I would like to have a Ring Central Message Email Summary whenever I receive an email from the RingCentral app.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Single Sign-On for Support Site

    Signing onto the Support.ringcentral.com site to get anything done is a true hassle. You go to the site, click the link to log in, then when you click on the My Cases link, you are told "It looks like you're not logged in" and you have to log in again. Then, once you are viewing your case list, when you click on a case to view that case, you are again told "It looks like you're not logged in" and you have to log in FOR A THIRD TIME! If my users had to log in that many times just…

    6 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  14. Multi-Level IVR option for Essential plan

    Partners from ALE RBO think this will be a highly added advantage for customers if those will Essential plan can have the Multi-IVR option enabled.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Integrate with Planhat

    Customer Sucess Platform

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. Option Not to Launch RC Application after Installation

    I would like to be able to select an option to not open the RC application after installation as this causes confusion for my end users.

    9 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Enable/Disable OnDemand Call Recording by user (not system wide)

    Currently, the feature Call Recording OnDemand is either enabled or disabled system wide. Request to have the possibility to set it via user, as is the case with Automatic Call Recording.

    72 votes
    Under Review  ·  6 comments  ·  Admin Portal  ·  Admin →
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  18. call spying - OFF

    Currently, we can see who everyone in the company is talking to, for how long, etc. We do NOT want that available to most of the team as we deem it a privacy issue.

    1 vote
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
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  19. Add way to link a task to a specific Voicemail

    It would be great to be able to assign/forward/make notes on a specific voicemail so that once you listen to it, you can tie an action item/team member/date/task to the actual voicemail. Currently adding tasks/messages/notes among team members seems confusing. Sometimes they only belong to you, other places they go to the team, but there is no way to follow up with a specific VM or client.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. Click on user and view team members status from "My Team"

    useful so I don't have to search the user to see why they are not available/everyone can use this

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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