9677 results found
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Glip/Unified App - Calendar Presence not syncing for dual calendars
More details here.The RingCentral Glip app has a handy feature called 'Calendar Presence'. My understanding of this is that any calendar that is associated with the relevant calendar (in my case, a Google Calendar) would be synced to indicate a 'busy' ('in a meeting') status.There are various use cases of this:When I create a meeting directly on my calendar to 'block off' time to focus on various work projects. These work projects are often time-sensitive; however they are not an actual 'RingCentral' meeting with other participants - it's just me. In this case, I want to be able to use…
3 votes -
Ring groups and call queues should follow phone numbers and extensions, NOT APP LICENSES.
We are in a large enterprise where RC Phone licenses are often recycled. While it is true that with due diligence a terminated employee would be removed from their ring groups, this doesn't happen yet as often as it should. So, their license is disabled and deleted into the unassigned extensions bin. Then a new employee in a different state acquires THAT unused license, with a new phone number and new extension. And now one of the phones in office B is ringing when someone calls office A (original ring group). That phone app at office B also rings when…
1 vote -
Call Queue Voicemail Inbox
When voicemails are left on call queue lines, the only way for call queue members to view the message is by being granted manager access on the queues. This would also give them permission to edit members of a call queue. There needs to be a call queue voicemail box where the messages go so that everyone can view them and hear them, but that does not require any kind of special admin or manager setting for the call queue members.
2 votes -
Mute of Cellular ringer while using Android App
When using the Mobile app and on a call.. A new CELLULAR call comes in on same device, during the call using the app, the call is interrupted by ringing from the cell call. Would be a benifit to Mute the new Cellular call or limit its number of rings (akin to call waiting)
6 votes -
Export Message History
Save the already sent and received instant messages with team members over the past several months?
5 votes -
Disable Emojis option
Add the ability to disable Emojis in the messaging pane.This is for instances when links to file folder locations are shared by some of this link is replaced with emojis.
7 votes -
More detailed log information
It would be very useful to have access to additional log details when troubleshooting problems like faxes failing. Right now the only details are generic entries like Receive Error, Partial Receive and Unknown. I have to open a ticket with RingCentral support to find out the details from the internal logs that only support has access to view.
7 votes -
Chrome Extension to Show Queue ID and caller ID for internal extensions
Beneficial to pretty much all that use it
1 vote -
Export User name and number to a spread sheet
You should ad a button to the Admin console that allows us to export user information such as the phone number and name and extension assigned to the user
1 vote -
Better Verbal Voicemail number read out
RC when listening to VM the number reads out as one long number and would like it to either say the number as a telephone number or read each digit seperately.
1 vote -
Add ability to scroll through conversations with keyboard
Right now it's hard to scroll through conversations with the mouse or laptop mouse pad. Normally this is something in other apps that you can use the down button, but for this it does not work.
1 vote -
Android App UConnect Bluetooth support
Teams, Voice, Phone, and all of my other audio apps can interface with my car's built-in UConnect audio system, but not RingCentral.It would be really neat if RingCentral added this support so I don't have to take RingCentral calls on speaker.
1 vote -
DTMF tones via speed dials
Would like the ability to add pauses and DTMF tones to speed dials within RC App so that the dtmf tones are dialed after pauses.Ex: 770-777-7777,,,12345#
4 votes -
Calls to an IVR w/o a prompt not play a "technical issue" message
When a number is reaching an IVR that does not have a prompt defined, the caller will hear a "technical issue" message. This can cause panic as the customer/caller does not know what the issue is. It would be more useful for the caller to hear something like "you've reached an IVR that has not been configured".
1 vote -
For Custom Roles Setup - Separate Messages and Notification in User Settings
Customer is looking for the option to Separate Messages and Notification in User Settings when Creating Custom Role. Customer want their end users have access to the Message > for custom voicemail greeting but disable access to the notification.
5 votes -
Add the software version on the portal
Add software version on portal so you would know when the portal is updated
9 votes -
limited extension with ATA/OBi that has a dl with an analog paging device. need an option not to get external calls
limited extension with ATA/OBi that has a dl with an analog paging device. need an option not to get external calls - steve.main@bissell.com
1 vote -
CTRL Z it seems to keep the data in the buffer
When i am in a message and I use CTRL Z it seems to keep the data in the buffer and it if you go to another user that info is retained and if you do another CTRL Z that data appears. How can you fix this so the data does not travel from person to person.
4 votes -
User(s) currently taking calls in call queue(s) should be notified for incoming calls
Currently in a call queue, when one of the user is on a call and an incoming call comes in, the user currently taking the call won't be notified about the call. Only the other free users are. As a result, there should be an option in the call queue to notify everyone in the call queue for incoming calls, including those currently taking calls.
11 votes -
Add Cisco ATA191-MPP to supported devices
All yours supported devices Cisco PAP2T, SPA 2102 or SPA 122 ATA already end-of sale and end of support. I am unable to provision a new device Cisco ATA191-MPP. RingCentral support unable to help with this. https://www.cisco.com/c/en/us/obsolete/unified-communications/cisco-pap2t-internet-phone-adapter-with-2-voip-ports.html?dtid=osscdc000283https://www.cisco.com/c/en/us/products/unified-communications/spa122-ata-router/index.html?dtid=osscdc000283https://www.cisco.com/c/en/us/support/unified-communications/spa2102-phone-adapter-router/model.html?dtid=osscdc000283
1 vote
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