9135 results found
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Line configuration for phones without voiding the warranty
We need to assign lines on our Poly phones with custom dialstrings which appears to be only possible through the admin web console. It sure would be nice if customization could be done through your web portal instead of having to void the warranty by providing us the admin password for our phone!
1 vote -
Add 40-45 Second to "Maximum Wait Time is Reached, send caller to" option under wait settings.
Everyone will benefit from this option. The wait time before transferring to VM or another line only has the option of 30 seconds (not enough time) or 1 minute (most callers will hang up after 1 minute)
2 votes -
Call Queue Analytics > Agent "accepting calls" time tracking
Customers need to be able to do ad-hoc reporting to determine when agents in a queue (or multiple queues) are available / not available (presence) AND "Accepting call queue calls" or not "Accepting call queue calls"
8 votes -
Multiple managers of User Groups
Some customers would like to have multiple users manage a single group so they can have access to user details.
8 votes -
Fix Custom Rule Issue for Call Queue Members
Apparently, on September 1, 2020, RingCentral removed the ability to apply custom rules for users in queues.https://support.ringcentral.com/s/article/11205-Call-Queue-Overflow-Call-Handling-Behavior?language=en_USScenario:User is assigned to an intake call queue. User needs 30 minute scheduled downtime at the same time every day to not take calls. We create a custom rule to send any calls to that user from 10am - 10:30am to the Queue for the next available agent to pick up. Issue:Because of the new update, the user can no longer receive calls from the queue at any time using the Desktop App.Resolution: We have troubleshot this with Support for upwards of 7…
4 votes -
Automatic notifications for SFTP failed to transfer recordings - Automate retry transfer for failed transfers
For those transferring recordings to long-term storage for compliance reasons, currently the only way to check for failed transfers is to navigate to: More>Apps and Resources>Archiver BetaThen navigate to the third Phone tab, select the More expand button, sort by Archived to Storage > FailedWe then manually review these failures/retry.It would be good if we could automate the delivery of a report of these failed recordings the same way that we are able to automate the delivery of a simple or detailed call log under the Reports tab. In some sense, the functionality is mostly there, it just doesn't apply…
3 votes -
Service Web - Segmented access to multi-site user data
The request is to be able to access user data from the Phone System Tab, Select the site where the user resides and have a menu option to show the users only for this site. For example, the menu bar would indicate the following: General Info, Address, Caller ID Name, Directory Assistance, Users. This would streamline administration for customers with a large number of sites. The current way to access users in a multi-site customer is via the Users Menu Tab.
1 vote -
Able to copy message by just one click using the RingCentral app
Able to copy message by just one click using the RingCentral app
1 vote -
Add the ability to copy and paste from Excel into a Message
I would like to be able to copy numbers and text from Excel and keep everything "as is" in 2 dimensions (in a grid). The information currently is pasted in a single column in the message so the table format is lost.
1 vote -
Transfer unanswered queue calls to auto receptionist
When none of the members of a call queue answer, it would be nice if we could transfer them to the auto attendant so they could try to navigate to whom they wish to speak with or choose to leave a voicemail. The only options are currently leave a voicemail on the call queue mailbox or be disconnected. This may not happen with larger organizations but in smaller ones all staff may be busy and don't want clients to wait if they know the extension of their party.
3 votes -
Single Sign-On Support for Vodafone identity management
Vodafone requests to support SSO through the Vodafone identity management service. Where customers are utilizing SSO with their own credentials, an option to suppress the VF SSO should be available.
1 vote -
Warm Transfer for Yealink T57W
We need this as an option.
1 vote -
Assign Custom Coversheet to Sites
Our company has multiple brands and it would be nice if we as admins could assign a custom coversheet to an entire site, either by template or in site settings. It would be even better if we could customize the Fax Number that appears on those coversheets. It is very cumbersome to end users to have to apply these themselves and there is no good way to apply one when faxing via email. In healthcare a coversheet is basically mandatory, we can't use the product without this feature even if we would like to.
1 vote -
Roles and Permission specific template only
Roles and Permission specific template only that only target Roles and Permission and not being included on the current template. Reason behind is the feeling of too much risk using the template that might affect all the accounts settings if it was not reviewed carefully. Having it separated will give customer peace of mind and confidence to change the Roles and Permission knowing it will only affect that specific key.
2 votes -
Account wide Speed dials
System wide Speed dials, AKA: Company Contact information.
- Uploaded from a flat file
- Destinations can be external or internal (page groups, VM Direct, etc.)
- Name/number searchable from Corp directory
- Dial from Any device or DL (soft client or hard phone)
Short dial code or ext # assigned to each Speed dial (8801 = ABC Cabs)
Ability to insert Pauses, 1 to 5 secs
Ability to send * and # keys4 votes -
having the option to save the call recordings using the RC phone app even without playing it.
having the option to save the call recordings using the RC phone app even without playing it.
1 vote -
Regionalised Spell Checker In Glip
Ability to select a spell checker in the language of choice. IE - US or UK
1 vote -
A "do not disturb" or "unavailable" option for texting with the RingCentral App.
This would allow for parents and students who send a text message after hours or on weekends to receive a message back that I am unavailable. This prevents students and parents feeling "ghosted" when they send a message after hours.
1 vote -
Save call handling ring time
Currently, every time someone logs into a hot desk phone, the phone is set to only ring 4 times or 20 seconds. Our call queues are set to ring much longer than that, but the phone doesn't continue to ring after that. It would be nice to have the ability to change the default hot desking call handling time to 15 rings/75 seconds or save the ring length from the last time the user is logged in rather than logging into the admin portal to change it every time.
2 votes -
Include voicemail calls in call log
Currently, the call log portion of the app doesn't include calls that resulted in voicemails, even in missed calls. This seems weird. Voicemails can continue to be separated into their own section, but why cant I find the call in the "All Calls" section?
4 votes
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