12744 results found
-
SMS ability to sort SMS messages and create folders for the SMS messages
RingCentral only provides a long historical list of SMS messages, very hard to sort through and service potential clients.
7 votes -
Option to Retrieve Delete Voicemail from Deleted Extension
verbatim: I recently reset and reassigned an extension to a new user so all voice messages from the old user are gone. We realized we needed those messages, so I am wondering if there is a way to get those back.
5 votes -
Scheduler support for Microsoft Duo
We'd like to see support of the RC Scheduler add-in for Outlook on Microsoft Duo.
1 vote -
Ability to edit After Hours VM greeting over the phone
Currently a users only way to edit their after hours greeting is via the app or web site. Even if the after hours greeting is active a user cannot edit it by calling into the VM system - the edit always applies to the Work Hours Message.
1 vote -
Add Polycom E500 on the List of Supported Device
since the E500 is the same with E550 without WIFI capability
1 vote -
Bring back the Silence Incoming Calls Toggle on the Mobile app for ALL users.
Up until recent updates the mobile application had a setting toggle for 'Silence Incoming Calls.' By default when first signing into the application for all users it was turned on, but could be toggled off so you would have all calls ring on the device. However, after recent updates the extensions role must have permissions (User Settings > Messages & Notifications OR Call Handling/Forwarding) allowed in order for this setting to appear. It seems that oftentimes this feature is still toggled on by default when a user first downloads and signs into the mobile app. An admin has to update…
19 votes -
Please Pin the dial pad to the software so it is always open, (even after you hang up on call). It is frustrating to always have to go g...
...rab (open) and drag the dial pad when you use a headset at work.. It would benefit every single user of the Ring Central software and bring a huge smile to the faces of your customers.
5 votes -
Manage hard-phone speed dials through app
I have a VVX 450 phone with VVX EM 50, which allows me to have an additional 90 speed dials.I have been told the only way to enter those 90+ speed dials is through the VVX 450 hard-phone interface. Creating each contact on the hard phone using the T9 - "First Name", "Last Name", "Contact", and "Label" (not to mention all of the other fields) is LABORIOUS. I have even tried plugging a USB keyboard into the phone, but it doesn't work to input info into the "Add Contact" fields.I can create favorites in the app, but they do not…
8 votes -
have multiple extension texts show on 1 text app
my company has different divisions, i am the contact for 2 of them, i would like to be able to receive my text messages through one ring central app. right now, at night, i miss the texts from one of the extensions.
2 votes -
Adding contact to common company contact book
Adding contact from last received number to a common company library rather than saving the number to the user profile. This allows us to trace all contacts and interactions added and there is no duplications of contacts to the company contact library.Currently if 1 user saves the number the other 2 users cannot see it as the contacts if they themselves save it to their profiles. I wish if there was common RC Contact directory where all the phone numbers saved that can be used by all the users.
15 votes -
Advance IVR System
It will ask for the Caller's Name and Reason of Call. If the caller advised the reason of call, then the IVR will provide solution based on keyword heard on the call . If it doesn't satisfy the caller, then it will give option to speak to a live person or if the call is emergency, then the IVR will connect the call to them directly with a Push Notification that this call must be answered immediately.
The IVR can also log, a recorded information when IVR asked for the name of the caller, position or other caller's information required.
…
11 votes -
REMOVE "Always ring for at least 30 seconds before forwarding is completed."
Our company has been having a daily annoying issue where the "Always ring for at least 30 seconds before forwarding is completed." is enabled daily on several users without our consent. I have reported this repeatedly and the last tech tells me this is a known problem without a resolution. This happens if any user uses the mobile app. I was told not to use the mobile app; this is not an acceptable resolution. Our lines are ringing way too long before they are transferred to another user. This feature should be removed OR the ADMIN should have the option…
15 votes -
Texts Distro - ACO
Same as an Email Distribution list but for texts - One phone number can have multiple users on it to be able to receive a text or send a text. A group of people can receive the one text sent for that specific number but can also send texts to that specific number and can be receive by multiple users.
2 votes -
Remove automatically setting user hours to custom if adding a user to a multisite.
We recently discovered that when you add new users to a multi-site it automatically changes the user's schedule from 24 hours to custom. It then copies the site hours under the Auto Receptionist. If the site hours are changed, the user hours remain unchanged Please remove this behavior. If you add a new user to a multi site the user schedule should be set to 24 hours and not automatically changed to custom.
1 vote -
Missed call notifications for IVR menus
We have an IVR menu for after hours and find that many callers will not use the IVR and will hang up during the IVR messages. We would like to have missed call notifications so we can be proactive and call back those missed calls.
14 votes -
Automatic text message reply
please add a way to set up automatic text message reply like an “out of office” email rely to the messaging system
8 votes -
Get notified when a user disables their call queue.
When a user turns off the Que, the manager will receive an alert.
2 votes -
Download all outbound faxes sent by all extensions
Admins want the ability to download all outbound faxes sent by all extensions on a Site; from the admin portal website, it's available on individual extensions but not for admins to access on demand. We'd have to log into each account individually to retrieve the reports.Workaround is to have the users download their own faxes every 30 days - not efficient or reliable we need this automated
16 votes -
Alphabetically sort Teams within Folders in Message feature in the MVP app
Adding an option to folders within the messaging feature to alphabetically sort your teams instead of having the manually sort them.
5 votes -
Call Queue - Disable Email Notification when User is Added to a queue
Everytime a User is added to a Call Queue, they get an email about being added to that queue. This is really annoying to my users, as we're using API's to move users in and out of Queues all day.If there was a setting at the User level to prevent getting this notification, or better yet, at the queue level to prevent notifications that would be great.
18 votes
- Don't see your idea?