11090 results found
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Improved texting function by adding a dashboard with ability to get my client's feedback to Google, Yelp, etc.
Look carefully at Kinect.com. They offer an excellent texting feature that allows me (and any staff) to use text messages to instantly communicate with prospective (and also converted) clients and, perhaps most importantly, to easily allow clients to give a testimonial on Yelp and I think Google and facebook which is very valuable for service businesses. Kinect is too expensive so you will have an easy time competing with them and believe me, people will love your service even more!
1 vote -
Ability to sort teams in a folder alphabetically
We have a folder in our Messages list for "Providers". Within this folder there are 40+ providers we regularly work with. As of now, there is no way to sort this list. It would be nice to be able to sort them alphabetically so you could quickly locate a provider's team/group.
4 votes -
Use same text to speech technology for custom voicemail greetings etc.
I have found that the IVR text to speech is useful and effective. It would be helpful if we could use this same text to speech function for other messages in RingCentral. Examples:Custom voicemail greetingsCustom connection messagesAnywhere that RingCentral allows you to record a custom message, those are places where text to speech would be useful
20 votes -
Call Handling- forward calls to another Ext and ring to a mobile/desktop app for another user
In Call handling, you should be able to forward your phone to another users ext, and have it ring to that persons mobile/desktop app. Currently it only rings to a physical phone.
19 votes -
POP UP SCREEN WITH NEW MESSAGE/FAX ETC
We use to be with 8x8 (no we are never going back) but I did like that if I received a message that it popped to the front of the screen. I see it can do this for a phone call but not a message.
3 votes -
Combine back-to-back messages from the same user
Users often send multiple messages back-to-back, sending a message as they complete each thought, rather than composing a full message and posting once. This is a natural way many people communicate in chat and IM interfaces. It would be great if the app could combine consecutive messages from one user into a single message visually. There could some invisible timer in the background so if a minute or two passed with no new posts, and the same user posted another message, that would be treated as a separate message.RC Classic did something like this - see attached screenshot. Each line…
8 votes -
Different contact numbers for different tier support
Ring Central should seperate different tier supports. Cases that were transferred to Tier2 supports should communicate with Tier2 support. It is very time comsuming if your case is handled by tier2 support then answered by Tier1 then will be transferred.
1 vote -
Settings button that brings you to the website to see the call log
I needed to see my call log and in the old (wonderful, best EVER) app I could simply hit settings a couple of times and it would bring me to the website where I could update my voicemail and check my call log. Now, I have to go to the website and log in and it's an extra step that is very cumbersome considering all the passwords I have to remember. There's not a "remember me" button so I don't have to log in every time.I previously spoke with someone at Ring Central about how the new app is a…
1 vote -
Assign a ringtone to a number or group
Would like to have the ability to assign a unique ringtone to a specific ring group or to a specific inbound number. This will allow the user the ability to identify calls just buy the ringtone. Call Queue X has a unique ringtone assigned to it. For example, Call Queue X is a hotline and calls to this call group it would ring different than other calls. A ringtone could be assigned to a specific inbound number. For example, if a boss or a high priority customer calls having the ability to assign a unique ringtone to their number would…
43 votes -
Display Incoming Caller ID to Busy Call Queue Member
Call Queue member is a manager that would like to see incoming calls to her branch when she is already on a call so that if the call is one she is waiting for she may end the call she is on and take the call.
6 votes -
"Off Hook" auto dialing
I need a way to program a phone to automatically dial a (hard coded) number when the handset is picked up. You will commonly see this in common areas. For example, I would like to have a phone that when picked up auto dials a receptionist without having to dial an extension, and this is the only number this phone can call.
9 votes -
Voicemail Notifications/Voicemail Greeting access
Provide a way to prevent users from changing their voicemail notification to a non-company email address. Our understanding is that if we turn this access off, it also removes their access to record their voice mail greeting. Our concern is that associates could be forwarding voice mails that contain private or confidential information to non-company emails
3 votes -
CREATING EVENTS; YOU SHOULD BE ABLE TO CLICK THE TIME AND IT COMES TO THAT SPECIFIC DATE
Would make life easier if you could press the time in the events and it make the event on the same time and date like it used to be.As well as to show the actual day ex. Monday, Tuesday while looking at day to day Calender.
1 vote -
Ability to select the amount of times the auto-receptionist repeats herself without caller action
The default amount of times it repeats itself is 3. But if it's a collect call the call would drop before the recording finishes the 3 cycles. We would prefer to select the amount of times it repeats.
1 vote -
daily dial count
A daily dial count as some of us are required to have a daily dial out number/goal. It would be convenient to see a running total of dials as we dial, then a day total and then perhaps a weekly and monthly view. The daily view count would be fantastic as I currently use old school paper and pen to mark a tick sheet for a visual of how my calls are going to get my daily 200.
1 vote -
Edit Voice Greeting for Blocked Calls
Hi,I need to be able to edit the greeting for blocked calls.Currently, I can only see 2 options below. I need to be able to upload a custom greeting just like for the IVR and voicemail.
5 votes -
Time and date stamp at a glance for text messages
If i'm searching for a text from today, for example, and i've sent 20 messages, I can see the dates rather than selecting each text to see the date.
4 votes -
Draft option in Fax
allows the option to set a draft to a fax that will be sent later to allow the option to edit out some information
2 votes -
Add an option to disable the 911 warning
The Desktop App prompts our user multiple times per day to warn them about 911 even though they have addresses configured. Can we get an option to disable the warning or at least snooze it for X number of days? Support is telling me that this is a FEATURE not a BUG.
35 votes -
Limit Common Area Phones
Common area phones should be able to be limited to only call 911 externally and only allow calls to other internal extensions. We would rather not have a common area phone in the food court that a customer can call out from.
2 votes
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