11100 results found
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Disable RC app status of DND for non admin.
To make sure only admin or management can change status to take calls, and should not be available to users/non admin to use DND.
14 votes -
Bring back the Glip "Move To" Option, on the new app version. (Was in Classic)
So you can move conversations to other Teams if needed
7 votes -
Allow the option to hide virtual numbers to be used as an outbound call.
We have 2 virtual numbers we have parked so we can get any possible calls from those lines we no longer advertise. However they are visible to users to use them as a line to make an outbound calls with all the apps with RingCentral. We do not want these lines to be visible at all.We would like an option to mark them to be ion bound only and not selectable for outbound. They are tied to the main IVR.
3 votes -
Locate a User/Extension to see if they are associated with a Call Queue
I would like the feature to be able to search a user or extension to see if it is associated with a Call Queue or IVR. This would help in the event if we deploy a spare phone that is associated to an unknown Call Queue.
2 votes -
Please add Redtail CRM
Please add Redtail CRM
4 votes -
Transfer and Add feature in HUD on RC app
On the RC phone app, while on an active call, when you hover over a user under the HUD, the Transfer and Add feature works under the HUD feature. You're able to transfer a call to another user and add another person to the call. However, on the RC app, the transfer feature in the HUD is not available. While on an active call, when you hover over a user under the HUD, there is only a phone icon that calls the user. The Transfer and Add option is on the dial pad itself, and you would need to type…
5 votes -
Preserve Ring Central Fax subject on the Fax sent receipt email.
Preserve Ring Central Fax subject on the Fax sent receipt email.When users send many faxes a day they would find it useful to have the subject sent with the fax to be included in the subject heading on the fax receipt. Then they know if the fax to a particular client has been sent (or failed) without having to look up the fax number and cross reference with the client name.Thanks,Chris
1 vote -
Make it easier to turn off AutoNumbering (or make it user preference)
In the new RC, anytime you enter 1. it starts to autonumber.I can see how this might be useful, however its incredibly aggravating to turn off or disable when you don't want it. I haven't found an easy way to do this. Regardless, its a HUGE struggle when you're trying to type something that ISN'T a list, but Glip is insisting it is a list.Can you please make this easier to turn off?Or maybe assume that if something is preceded with [code], I'm not going to want to auto-number?
8 votes -
Be able to log the reason for a call
When a call ends it would be useful if the call agent was able to select from a list of categories to log what the call was about. This could be customisable from company to company and would be very useful for reporting what percentage of calls relate to what reason.
2 votes -
Route incoming to an extension based on the caller's area code.
Route incoming to an extension based on the caller's area code.
6 votes -
Forward Unanswered Call From Queue to External RingCentral Number in Different Account
I am looking to have a call forwarded to our corporate office (is also RingCentral, but different account) if someone at a specific location does not answer a call in a queue after a certain amount of rings, or time. As a secondary feature, to have the ability to have whisper text play when the call is answered at the corporate office, for example "Pennsylvanaia Reservations" before the caller is connected would be great.
1 vote -
Ability to archive or store calls for up to one year
In many industries, including mine, it would be helpful to have access to call recording up to a year -- would LOVE to have this
14 votes -
Queue Management Reports - Improved Analytics
RingCentral office should make it clear on the Admin portal what it can and cannot do for subscriptions and recurring reports for Queue Management. It seems like a very simple function that should have been included as part of the reporting analytics, user breakdown within individual queues, not each dept has to see the analytics for teams outside of their own. And scheduling recurring reports for each queue to view their performance seems like a basic report Admins should be able to provide and generate easily without manipulating excel reports to share that info.
3 votes -
Provide ability in AI to disable all call recording ability
On Demand call recording be completely unavailable and not to be able to be enabled in Service Web .
1 vote -
Increase characters email under user profile
The email under the user profile is only limited max of 64 characters in total that's why it stops at letter l as it is the 64th character on your email. I need to be able add this long string email so I can get the alerts notification send to that email.
1 vote -
Overflow queue needs to have the option to ring a group simultaneously rather than ONLY sequentially
The bug that was found is that instead of ringing all the members of the Rollover Queue when the operator is busy, it rings the members of the Rollover Queue in sequential order until the Maximum caller wait time in queue limit is reached, then it transfers the call to the Rollover Queue.
1 vote -
RingOut on RC App
It would be nice to have the RingOut option added to the RingCentral app
17 votes -
Text and Contact organizing
In my specific role, I send a large number of texts every day that correlates to a set of contacts. Right now they just appear as an endless stream of texts. I would have the option to organize these into folders by date. This would allow me to easily access who I have reached out to and would let me organize them to easily access in the future. I believe having the option to organize contacts and texts and even calls into folders would be invaluable to all departments
1 vote -
Please add a softball emoji
My daughter plays softball and I want to put one up
3 votes -
Add User Alternate First and Last Name
Provide fields to specify an alternate first and last name for users. This will help when a user has recently changed their last name, and unaware callers attempt to reach them via the dial-by-name feature using the previous name. It will also help callers to reach a user via dial-by-name when that user has alternate first names (e.g. Charlie, Chuck, etc.)
2 votes
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