11841 results found
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Outbound Caller ID Drop-down Alphabetical
Allow the outbound caller ID drop-down to be sorted alphabetically. It is this way in the mobile app but not the desktop app.
20 votes -
Sticky “On”
You should not have to keep the app up AND YOUR PHONE SCREEN ON for 10 hours a day in order for you to continue to show as Available during working hours. Who has the battery life for that? As soon as you put your phone down and click the screen dark, you go to Invisible or Unavailable or some nonsense. What good is that? Of course you’re not unavailable: as soon as you get pinged, you get a notification.
5 votes -
Business Ring Central App does not block calls or text from the app . WHY?
If I terminate someone, get spam, sms etc. I cannot block their calls or text from this app. This is a big deal.
3 votes -
Queue Management Reports - Improved Analytics
RingCentral office should make it clear on the Admin portal what it can and cannot do for subscriptions and recurring reports for Queue Management. It seems like a very simple function that should have been included as part of the reporting analytics, user breakdown within individual queues, not each dept has to see the analytics for teams outside of their own. And scheduling recurring reports for each queue to view their performance seems like a basic report Admins should be able to provide and generate easily without manipulating excel reports to share that info.
4 votes -
Convert Email to Glip Task
If I receive an email and want to turn it into a task. Basically email it kinda like a fax, but it comes up in tasks with all the details of the email
6 votes -
Remove Hard Phone Requirement for Overflow/Backup Reception Coverage and Remote Work Needs
Call Queue/custom rule features do not work when a user does not have a hard/desk phone assigned to their account. Reception backup users are unable to take calls on the mobile app or via soft phone unless they have a desk phone. This is a waste of resources: money and materials for an unnecessary device.
3 votes -
Show image preview before comment is sent
So many times I've pasted what I think is the image I want to share, only to find out AFTER POSTING that it's the wrong image. This can be embarrassing or a security breach. Please rather than simply showing the name of the file, also show a preview of the image that will be sent to the recipients.
3 votes -
View all messages I've sent
It would be helpful if I could view all the direct messages I've sent to all other users in my company in one place - the same way you can search for a key word to see all conversation on that key word. This would be helpful for accountability. Proof that I sent information or asked for support etc without having to go through every conversation I've had with everyone on the subject.
1 vote -
Main text differentiate
I noticed that my main line texts are coming to me, but I don't know that until I text them back.
1 vote -
Automatic Replies in Messaging
Automatic Replies in messaging for direct messages would be helpful when you will have a time of unavailability, such as time Out of Office or in Training.
7 votes -
Audit Log to show all information from API calls - e.g. number changes.
At present, vital information is being missed from the Audit log where there have been API calls that have made changes. It makes identifying issues on either the customer API or RC side much more difficult.
5 votes -
Allow Users to Update Voicemail Greeting via RingCentral Desktop App
Allow the end user to update their voicemail greeting from the app, or at least a direct link to the correct part of the portal from the app.When users are OOH they need to update their voicemail regularly, and this should be as easy as it is on a mobile phone.
2 votes -
Linking customer data base
I am running small business. Set up Extention 1 for Sales, 2 for Support and 3 for Emergency. When customer called, I manually save, but it is not linking all extension no. For example, customer called Extention 1...I save it manually their contact. However, if they called Extension 2 next time, it is not linking customer data. So, I don't know who is calling. And I have to save contact manually again for Extension 2 customer database. So, I highly request to customer data is linking all extention no. I hope you understand my problem.
1 vote -
call integration for android devices
customer would like to have the ability to answer rc app calls even when he is already engaged in a native phone call
2 votes -
Ability to print an entire text thread
I'm an attorney. Text threads/strings have become a source of evidence in many litigation cases. I regularly ask my clients to provide me with an entire thread. Some will send me multiple screen shots. But, some send me the entire thread printed out chronologically; not a screen shot. I thought RingCentral, being a cutting edge company, would have that capability. You don't. I think you should add that capability.
17 votes -
Call Monitoring an extension indefinitely, through all calls/call attempts. -Not just one call at a time...
Monitoring Feature REQUEST
When we used to have Vonage, when you monitored someone, your extension "sat" above the monitored extension, hearing every call that came in.Currently, RingCentral customers can only use the monitor button for one call. Also, the monitoring will not work unless the call is connected.
My feature request includes monitoring an extension indefinitely, through all calls/call attempts, then the user doing the monitoring can back out of this mode by ending his/her call. Can this be done? This would be a HUGE help for training purposes. This allows the monitoring user to only enter monitoring mode…
10 votes -
DND on all Deskphones
I would like to see a feature on all Ring Central Deskphones, to integrate their DND status with all other agents/ representatives in the company. We can see when they are on a call, or placed a call on hold, but cannot see if they are on DND. This would alleviate a lot of headaches for our team, if they could see if someone is available or not... This is a cloud based system. It needs to be able to integrate with all deskphones.
11 votes -
Saving a record of text messages
As a business, I need to be able to record entire conversations that I have with my customers/clients. Either with doc or PDF, preferably from Desktop App.
9 votes -
Template for Intercom and Presence setting
Whenever there's a new user, the admin will need to configure the intercom and presence one by one. IT will be helpful to just apply a template for it.
38 votes -
New RingCentral App - See Other Numbers When Searching for Someone
The old RingCentral softphone app had a feature where you could see other numbers entered into the user profile in RingCentral when you searched for someone in the phone app. This allowed for you to put in Mobile numbers along with RingCentral numbers and see those in searching the public address list within the app. The new RingCentral app does not do the same. I created a video and will attach it to better explain what I am talking about.
14 votes
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