10653 results found
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Voicemail Ringback
Call the user with a prerecorded message alerting them they have a voicemail waiting.
5 votes -
Add link to look up phone MACs for all extensions
I would like to see a link link to just look up MAC's of phones. When I had 1600 phones shipped to me, there was not an easy way to just scan/input the MAC of the phone and see who it belonged to.
3 votes -
Operator Extension
Adding option to change Operator extension in RingCentral App
2 votes -
Enable SMS for New Zealand numbers
Hi, It would be helpful if we have the ability to enable SMS feature for New Zealand numbers. It will be a big help if users can communicate thru SMS with their clients in New Zealand using their New Zealand number as SMS ID.
3 votes -
Allow Queues Business Hours to use Company Hours as a fast option
When setting hours for each individual queue, there are two overriding options, 24/7 and Custom. I think if ytou add another one, "Use Company Hours", then for companies that have mulitple queues, they only need to change their hours in one place instead of for every queue. Around holiday time, it takes a long time if you have 10+ queues to update.
2 votes -
OpCo-ID as a field in CDRs
When providing a RC platform for multiple entities to Vodafone, it is essential that CDRs can easily be separated between different OpCo's. To support a separation of the CDR stream for the OpCo's, Vodafone asks requests adding a filed "OpCo-ID" in the CDRs.
1 vote -
Provide the ability to screenshot in Service Web
This would be useful for customers to explain issues they are experiencing, for example with the QOS report. By building in this functionality, a separate screenshot tool is unnecessary and screenshots can be produced quicker.
1 vote -
Provide ability to configure use of CloudConnect in Service Web
The aspects that should be configurable include type, carrier, capacity, redundancy and location. This information may be useful to analyze issues and to remind administrators that this type of network connectivity is present. It can also be used as a baseline feature to determine if they have sufficient network capacity for current users and future users (based on current trends).
1 vote -
Increase Delegates to 20 or an AI controllable variable
The ask is to be able to increase the number of Delegates from the system limit of 10 to a higher value. For example, there may be a high-ranking executive has a direct EA and 12 secondary EA's that cover if the primary isn't available.
1 vote -
Network requirement changes to be visible to admins in ServiceWeb
These changes can be made visible in a few ways:
- As an inbox message
- As a Banner (with option to remove banner once admin has seen)
This communication with admins will make communication more efficient and better ensures it gets to the responsible administrator.3 votes -
Add Tasks to the Events calendar
Really like the new Week/Month Evenets Calendar but would hope to see Tasks listed there too, like it was in Classic Calendar.Also would be better if the view selection of Week/Month was sticky so that whenever selecting Events in the sidebar it returned to the most recently selected view instead of going back to the Events list every time - maybe just add a Calendar link to the left panel/sidebar that goes to that view?
3 votes -
Archive all information at Admin Account settings
The request is to allow for Archiver tool to archive voicemail, SMS and Fax at Admin Account level instead of at the My Extension level. This would mean that it works in the same way the admin can do this for Call Recording. Without this, each user must be enabled and the user may have the ability to "undo" this and the customer may have to archive via API or a 3rd party app.
8 votes -
Ability to clear individual @mentions in @mentionfeed
Use case: When I am looking at my @mention feed, I am forced to see all my @mentions, including ones that I've already addressed. Then I have to comb through to find the ones I actually need to take action on.Possible solve: Allow me to X out or say "read" for each, and those would disappear from that feed. Then there could be a second view of that feed that includes all - you could toggle between "Action Needed" and "All."
1 vote -
Labels to Identify groups
I work on a real state company where we have different type of properties, like, land, hoses, mobile homes, townhouse, among others, and sometimes is hard to track the conversations since they are all mixed up in between them. It would help to have a "create a label" option to manage them easier.
1 vote -
Expand Composability - Remove Fax icon across RC apps (Phone desktop app, RCApp, Mobile)
Customer would like the ability to full remove fax from the user profile and not have it show up in the RC Phone app, RC App and RC Mobile. This would remove the icon to compose a fax, remove reference to faxes sent,received, failed from the messages tab. Would like it to be a selectable option in custom roles.
8 votes -
Option to Disable Group SMS please
Customer would like to block the ability to send SMS messages to more than one recipient. They would like the ability to block both "Group" texts but also sending a single message to more than one separate recipient.
4 votes -
Resend Welcome Email to Super Admin after 48-hour expiration
It would be helpful if the platform had the ability to resend the Welcome Email to the Super Admin after the 48-hour expiration.
6 votes -
To be able to have unlimited talktime using the RC Polycom deskphone
The maximum allowed talktime using the Polycom phone is currently set to 4 hours by default and can be maximized up to 8 hours only. It would be better if we can set the hours of phone taltime to unlimited .
1 vote -
Call handling, caller ID, play announcement for call queue setting match/carry over to matching Active Custom Rule setting
The incoming caller ID information provided to an added member in a phone sys. group queue extension and call routing detail given to the caller differ when an Active custom rule is used. The member needs to know when calls being received are from the call queue line and not passed through directly to their programmed Home ring group queue number. Without the rule Active, callers are being told that their call is routing to the queue Name and not "Please hold while I try to connect you" message. Can the custom rule call details match the non-custom rule handling/setting…
1 vote -
Custom Greeting for Direct Numbrers
It would be great to be able to record a greeting for a Direct Number so you can then change what the caller hears based on the number you give them. Then you don't have to create different call queues and regardless of how many numbers you assign to the same group. It would all be about the number the caller is calling.
2 votes
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