11080 results found
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Improve the Presence Extension Selection Screen
Currently when trying to configure presence on a phone, you have to click on each button, search for the extension and then assign it. This is a time consuming task if you have multiple extensions to add. I would like to be able to add multiple extensions at once and then be able to drag and drop the order.
6 votes -
Reminder Email for Unread SMS/Voicemail /Fax
It would be great if we get reminder email for any unread SMS/Voicemail/FAX for more than 2-3 days old ?
2 votes -
Option for organization to limit status options
Executive wants to hide 'Invisible' status as a choice, limiting to either available or do not disturb.
7 votes -
Call-Back Support
Call-Back allows a caller to a busy phone to press a call-back feature key (or sequence). The caller will now hear dial-tone and can use their phone for other calls. When the number they had requested a call-back on becomes available, the callers phone will ring (generally with a different ring-tone). When the caller answers that number, the call will be automatically placed to the original destination.
3 votes -
Add Direct Messaging to Outlook Inferface
we currently have Ring Central Desktop app and some associates have the RingCentral App integrated with Microsoft outlook.Wondering if while using the Outlook interface if we can direct message other associates, as we can with the Desktop interface.
3 votes -
Transfer to an extension from a cell phone
All of our agents use their cell phone as a virtual extension. When call call is transferred to them from RC, sometimes they need to transfer the call to another user/extension. It would be awesome if they could do that without using the RC app.
2 votes -
Ability to change Visibility settings for Folders
Now that Glip offers personal folders, I want to be able to set, on a per folder basis, whether I see all channels or only unreads or only unread @ mentions. For instance, in my favorites, I want to see all the Glip teams all the time, but maybe under my "junk glips", I only want to see "unreads"
3 votes -
Breakout Room Features for Chromebooks and iPads
We would like to have the breakout rooms features updates to the chromebooks and iPads 9.0 and HIGHER. We have ios 14 at this time and we need the teachers to have the features on the other devices.
3 votes -
Allow admin/owner of company to transfer between extensions with ease for monitoring text without having to log in or out to possibly mi...
...ss a text. Or, show email of text to AND from extension, not just incoming texts. Not every business owner carries phone and laptop with them to access two extensions at once.. Useful for owners of a company to see/monitor texts for multiple extensions. Used to be able to log into two different extensions using RC app and app with the phone until the phone app was deleted. Not every business owner carries laptop with them.
2 votes -
Generic Key Presses
My company would like an option to change the "#" key to where it reads out a personalized directory. Right now, the "#" and "*" key only have 3 generic menu options.
2 votes -
Distinguish direct call vs queue call, and internal # from external #
When call pops-up in Ring Central app, it is often difficult to determine if the call is coming from someone internal to organization or external #, and whether it is a direct dial to your extension or if it is shared call queue
3 votes -
Alternate Phone Calls Between Groups
As we are growing local business we would like to be able to have a phone number that is listed on or website and when a customer calls that number it will alternately ring between two phone groups (two stores) to distribute the customers evenly.
2 votes -
Multi-Language dial-by-name in the IVR Menu
We have an IVR setup where the same choices and prompts are available in 2 languages press 1 for English and press 2 for FrenchAt any time a caller can dial 9 the access the dial-by-name directoryIf the users presses 1, then 9 The prompt plays in English"Please dial the first 3 letters of the person’s first name and press the pound key. "If the user presses 2, then presses 9We need the prompt to say "Please dial the first 3 letters of the person’s first name and press the pound key. "but say it in French.
7 votes -
Allow saved settings profile.
I notice that between logging off or using more than one style Ringcentral app; that the setting sill revert to a default. Toggle for headset controls turns off after logging back in as an example.
4 votes -
Update profile picture without having RC messaging
we have messaging disabled (because we use MS Teams) and cannot update profile pictures. The request is to have the ability to update the profile picture number without using messaging to do so.
1 vote -
Hide folders in Show Unread state
The toggle for showing only unread messages is great, but when you also have folders for organizing teams, it gets very weird. If you toggle to Show Unread, the folders still show. You only want to find the unread messages, but you might feel like you need to click on the folders. If you do, there's nothing in there (granted, you could look for the unread count number that isn't there). But now that you've clicked on the folders, they'll be alternatively closed and open when you toggle back into Show All mode. Do you see how that causes a…
1 vote -
Kanban for tasks
Kanban (To-Do, Doing, Done or more) view option for tasks, making it easier to follow and manage. Quite like Trello but all in one app. That would be awsome!
7 votes -
Check Voicemail on Multiple Extensions Without Having to Logout of App and Back In
We would like the ability to check voicemail on multiple extensions without having to log out of one extension on the mobile app and login to the other extension. Example: We have a non-urgent voicemail box Extension 801 for appointment requests that has its own notification settings, and an emergency extension 802 for urgent needs that has notification settings that will page our veterinarians on-call to get a quick response. When we are in the field working, we typically stay logged into our appointment request line so our technicians can call and schedule those, but when an emergency comes in,…
11 votes -
Make Billing Currency a System Admin selectable attribute
Currently, Billing currency cannot be changed. The only way to satisfy to change billing currency is to migrate to a new UID, which results in a huge loss of data and disruption of services.
8 votes -
Easier way of forwarding phones during business holidays
I seem to get lost in the custom rules. Although I manage in the end, it would be much nicer to just pick multiple different days of the year and say "these are bank holidays / business holidays, do this with the phones..." etc. Rather than add multiple different custom rules. It may be the way we have our queues but right now it is very confusing to do, and to have a separate place solely for holidays each year means we wont forget to have them in place
1 vote
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