12663 results found
-
Ability not to see who picked up the call queue call
Ability not to see who picked up the call queue call,
When member's picked up the call from call queues.1 vote -
Denote a call is a transferred call in the screen when answering call
Ability to see if a call was being transferred. Would be nice to see if it is a warm or blind transfer if the call as it is ringing for the recipient of the transfer.
1 vote -
Voice Type selection in Prompt Library
Option to change the voice type aside the option to record using their own voice. Customer looking for option lie selection of voice like Female Voice 1, Female Voice 2 or Male Voice 1, and Male Voice 2.
1 vote -
Deskphone Only License
Have a tiered license for just a phone sitting on a desk that isn't assigned to a specific user. For example, a "hotel" desk, where anyone can come in and use the deskphone, but it's not priced on the same tier as a "Ring EX User" License, that has the capability to use the app and it's features. As we have a 100+ deskphone's throughout our organization that are just phones that any user can use, but they don't use the app or any of it's features (waste of money).
Also, if someone has a "Ring EX User" license but…
2 votes -
Disable Sending attachment for SMS/MMS
Customer is looking for an option to be able to disable sending attachment besides photo when sending SMS/MMS
3 votes -
Allow outbound calls from one agent to display in the call history of all agents in a call queue
When our organization misses a customer call, an agent will return that missed call; however, the other agents do not see that an outbound call was placed (returning the missed call). This leads multiple agents to call back the same missed call, resulting in inefficiency and an impact on overall customer satisfaction.
This feature would allow agents in a call queue to see, in real time, that the missed call was already handled from the RingCentral application on Desktop or Mobile.
3 votes -
Different password for admin portal and RingCentral app
It will be more convenient having different password for RingCentral App and Admin portal, so that when we change password on one of our extension it will not sign them out.
2 votes -
multiple sms recipients for call ques
please add multiple recipients for sms call ques. currently there's only an option to add only 1 recipient to sms call que.
6 votes -
AI-driven front line for incoming support calls sync with Zendesk
I've been having a look at your AI Receptionist feature. I wanted to get in touch to see if the workflow we have in mind is doable, and if so, how we'd go about setting it up.
Essentially, what we're after is an AI-driven front line for incoming support calls that can:
- Greet the caller and let them know they're speaking with an AI assistant
- Ask them to describe their issue
- Capture key details like customer name, issue type, and device (e.g., laptop or tablet)
- Automatically create a support ticket in Zendesk with that information, including priority and full call…
1 vote -
Chat Summarization
A way to summarize chat messages received over the course of a day for people too busy to read each message that gets sent to them.
1 vote -
Persistent Wallboard Access for Performance Dashboards
I am writing to submit a feature request regarding the accessibility of the Performance Reports (specifically: https://analytics.ringcentral.ca/performance-report/default/users)
The Problem:
Currently, the customer wants to display this dashboard on a wall-mounted monitor for their technicians to monitor real-time KPIs. However, the URL requires a manual login every time a session expires or a browser restarts. This is not feasible for a headless display or a shared office screen, as it requires an admin to manually enter credentials on a public-facing device.The Request:
We need a way to generate a Secure Public URL or a "Wallboard Mode" Token. Specifically:Persistent…
1 vote -
Workflow Builder on RingCentral Mobile App
Be able to create workflows from the RingCentral Mobile app.
1 vote -
Draft for me Feature
This relates to the “Draft for me” feature in the RingCentral app and the current lack of an option to remove, disable, or hide it. Some users have indicated that this feature does not align with their workflow and prefer not to use automated drafting tools. However, the feature remains visible and available within the app, with no apparent settings at the user, extension, or account level to control its behavior.
We would like to request to remove/hide or delete this feature in the RingCentral App.
2 votes -
Allow internal callers to bypass my workday schedule
Current Scenario:
User has configured a schedule for their extension to send calls to voicemail after business hours. When an internal user calls them, their call goes to voicemail.Solution:
Add the ability to only apply the schedule to external callers, and allow the user to be reached by internal callers.2 votes -
Ringtone and notification source on RingCX for Salesforce
they would want to have an option on RingCX for Salesforce softphone for "Ringtone and notification source" under Audio Settings the same as what we have with RingCentral app.
3 votes -
Add AI Notes to the API
Need to be able to get the RingCentral AI notes via the API when initiating a call via an integrated app
18 votes -
volume enhancer for polycom phones
volume enhancer for polycom phones
We have a customer working on a loud environment factor/warehouse
Issue is that default audio from handset is not loud enough considering the environment
Headset is not an option as they are mandatory to use hard hat
Do we have a custom config to adjust the volume aside from the current 100% volume set?1 vote -
Exclude Access to Directory
Is there a way for me to exclude access to the Company Directory? I don't want to exclude the extension from being on the Company Directory I want to exclude Access to the Directory.
2 votes -
Sync Fax Default Cover Page from Admin Portal to Desktop and Web App
Currently, the default fax cover page set in the Admin Portal only applies when sending faxes through the Mobile App or FaxOut feature. This request aims to extend that functionality so the same default cover page automatically applies when sending faxes via the Desktop or Web App, ensuring consistency and reducing manual setup.
4 votes -
Support for Distinct Device Recognition Across Mobile and Desktop Apps
Feature Request: Support for Distinct Device Recognition Across Mobile and Desktop Apps
Summary:
Requesting enhanced device recognition so that when a user is logged in on multiple devices of the same type (e.g., multiple desktops or multiple mobile devices), the system identifies each device individually instead of grouping them as a single device type.Current Behavior:
When a user signs in to multiple devices of the same type, the system detects them as one device.
This limits device-specific settings, notifications, and troubleshooting visibility across the mobile and desktop applications.
Requested Enhancement:
Enable the RingCentral mobile and desktop apps to recognize…
2 votes
- Don't see your idea?