11740 results found
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Login and Logout Time Report That Includes Titles and Departments in RingEX
Customer wants to generate a report for login and logout times for RingCentral devices including Titles and Departments for their users in RingEX platform.
2 votes -
Allow call queue extensions to receive forwarded calls from Google Voice Phone Number
The customer would like the call forwarding from his Google Voice number to RingCentral call queue extension direct number to work. Currently it rings the call queue members but when call is answered - it is just silent. It worked on user extension but never for call queue extension.
3 votes -
custom cover page in alphabetical order
On their cover page for faxing, is there a way to have all of them alphabetized to find easier? I have many for different clients. Thanks.
2 votes -
Super Admins should have the same view of the Phone System tab in the RingCentral app as what they can see in the admin portal.
Super Admins should have the same view of the Phone System tab in the RingCentral app as what they can see in the admin portal.
1 vote -
Option for Super Admins to configure the Auto-Receptionist in the RingCentral app.
It will be beneficial to have the option of configuring the Auto-receptionist setup like changing where the call will be routed to in the RingCentral app and not just the admin portal for the Super Admins of the account.
1 vote -
Share Recorded Link from the Admin Portal
I would like to have the option to share a recorded call link directly from the web portal.
1 vote -
Add option to automatically change user presence status when signed in or signed out in RingCentral app
This will be helpful: Add option to automatically change user presence status when signed in or signed out in RingCentral app
1 vote -
Contact Email (optional)
When editing the welcome email via the Admin Portal it is forcing the customer to put in a contact email in an (OPTIONAL) field. If it's optional why does the customer have to put in an email? Optional must be remove since it's showing as a required field.
- Admin Portal - More - Account Settings
- Appearance - Email Notifications
- Contact Email (optional)
2 votes -
Sync Presence Status
Current Behavior:
When a call is routed to a user's extension and answered by any member of the ring group, the Presence status of the main routing extension changes from "Available" to "Busy" or "Unavailable."Customer Request:
The customer would like the Presence status to reflect only the status of the specific extension that answers the call, rather than changing the status of the main routing extension.2 votes -
Detailed View of Reports in the Admin Portal
Although we have a view in Admin Portal where users will be able to see the number of abandoned calls on a specific date, it would be better if we could also have an additional option to get a detailed report of these abandoned calls, including the exact date and time where these abandoned calls happened, the status of the agents on a queue when it happened and an option to see if the disconnect was really performed by callers or by anyone within the call queue.
Additionally, it would also be best if there is a specific view in…
2 votes -
Edit profile picture on admin portal
Admins are unable to edit user profile pictures within the admin portal. If numbers are reassigned and the previous owner had a profile picture on their profile, the new user will have to wait till they are setup within the desktop app to change the profile picture.
27 votes -
SMS Monitoring
A request has been given by one of the customers who's asking for the ability to monitor incoming and outgoing SMS messages on all her users. They want to be able to monitor and check quality of SMS messages between clients and their employees.
58 votes -
Ability To Transfer Call To A SIP Destination URL
Customer wants to route or transfer the call for their auto-receptionist number (or user extension/call queue extension) to a SIP destination URL.
3 votes -
Manually provide call recording disclaimer and record all calls
So you are telling me if I turn off Smart ACR, I have no choice but to have the disclaimer play automatically for every single call and there is no way around that? When I first onboarded, they told me there was a work around. If there is not, I was given false information prior to signing the contract.
Wants to have a feature to do manual call recording, disclaimer, or manually provide it to their client or customer,a nd make sure that all calls are still recorded in the system
1 vote -
Trigger by minutes of wait/hold in RingCentral SMS Automator
When on hold for a minute customer would like to automate SMS to send the caller SMS providing options depends on their company preference (Trigger is not available on RingCentral Automator)
1 vote -
Silent Incoming Call Notification
The Mobile App should provide an option for Silent Incoming Call Notifications, where the incoming call pop-up is displayed without playing a ringtone.
Alternatively, the app could allow users to upload custom MP3 files as ringtones, enabling the use of a silent audio file to achieve the same behavior. This would give users flexibility to configure their preferred notification style.
1 vote -
The ability to generate a report for users who logged in or did not log in on the RingCentral App.
The ability to generate a report that will shows the list of users who logged in or did not logged on the RC app and including the report shows who are the users installed or deleted the RingCentral App.
5 votes -
Include Phone Model column when viewing Phones & Devices
Include Phone Model column when viewing any of the pages under Phones & Devices.
3 votes -
Block Internal Numbers from Sending SMS to Specific External Numbers
I would like to manually add specific external numbers to the opt-out list in the admin portal to prevent internal users from sending SMS messages to those numbers.
3 votes -
The ability to bulk import users even without DID
The ability to bulk import users even without DID
How can I bulk import without DID's? When I go to setup a user manually with a license that we have, a number gets auto-assigned to the setup. Does the same thing happen with bulk imports?
2 votes
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