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9677 results found

  1. Create RingCentral Pulse for Microsfot Teams. Currently there is only the option for the pulse alerts to appear in RingEX & Pulse would benefit more customers if we had different end point options for customers to choose from.

    4 votes

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    0 comments  ·  Application  ·  Admin →
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  2. To have the ability to disable 2fa on a user level. Currently, disabling 2fa will disable for the entire account.

    5 votes

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    0 comments  ·  Other  ·  Admin →
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  3. -this would be useful for admins on tracking their user's login/logout-would help admins to determine if users are indeed logging in to their apps on their designated hour

    10 votes

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  4. Sending this ideas on behalf of the customer. To have super admins get an access with meeting recordings hosted by another users/extensions without asking for their approval or getting the meeting recording forwarded to their email, etc.

    4 votes

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    2 comments  ·  Application  ·  Admin →
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  5. Ability to change the type of phone number to wireless number/voip number/landline number for other vendors to accept the number to work in 2fa

    3 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. It would be great if we can send voice notes on the messaging platforms, just like WhatsApp, IG or FB.

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  7. Feature Request : Need to have the ability to retrieve phone numbers from anonymous calls

    Details : due to the calls being received anonymously on the BTCP system the phone number is not showing or reflecting on their end. The need to retrieve this information is due to the need of the customer requiring for details if they are being threatened by that particular caller that would need the police to be involved

    Current behavior : Anonymous calls only has a record of the call but no particular number displayed on the customers end and the tech supports end

    Brand…

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Ability to remove the option to receive voicemail notification when receiving faxes

    9 votes

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  9. We need an option where we can run reports in RingCentral for users that are synced within RingCentral And Microsoft Teams

    14 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Cx wants to be able to use the Auto disconnect feature in the IVR menu directly from user routing. When the caller made no action

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  11. The ability to turn off the answered elsewhere feature so users can't see who answered the call.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  12. We have several phones in common areas that should also be able to ring and be picked up as well.

    In our past systems, we had 5-6 phones ring with incoming main line calls no matter if they were currently on a call or not and you could put that call on hold and answer the other incoming call. I want our current system to be able to do that to include 2-3 "backup" people who have their own lines.

    With RingCentral, the call queue does not allow us to do that. If the receptionist of the queue is on…

    6 votes

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    0 comments  ·  Call Queues  ·  Admin →
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  13. Add an option to download automatic call recording in a WAV file on the RingCentral Admin Portal > Reports > Call Log > Download.

    9 votes

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  14. Option for a limited extension to have a HUD or presence in the desk phone that can be controlled by a user.

    10 votes

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    0 comments  ·  Other  ·  Admin →
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  15. Presence key in Mitel phones to use for blind transfer to retain the caller ID of the original caller.

    5 votes

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  16. It would be better if the SMS also has a CNAM as what the customer requested

    15 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  17. I was wondering if it is possible to send out a poll to my customers using the SMS mass messaging. I am cleared and allowed to send out mass messages I just don't know if your app has any kind of polling ability built into it

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  18. How can our receptionists see all user extensions without having to configure or setup anything? Isn't there a company directory they can view which displays current activity for that extension?

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  19. Customers prefer to sync the presence for their phone under desk phone to their RingCentral App. So whenever they pick up a call via the RC App, their desk phone will also show as 'line is busy' with the presence feature.

    2 votes

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  20. Ability to back up and restore BT Cloud Work chat/text messaging and other data

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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