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9677 results found

  1. Ability for callers to either wait for a call queue rep or leave a voicemail directly with that call queue.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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    • Allow user to select and forward a call to a working hours IVR menu and after hour IVR menu.
    • "if no one answer" option on user extension, allow an option to forward a call to a working hours IVR menu and after hour IVR menu.
    3 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  2. Feature Request : Allow to loop calls from 2 call queues continuously

    Details : at the moment when the calls are set up to loop between 2 call queues when it reaches a certain amount of times routed on the same queue it announces a error message then disconnects the call instead of continuing to loop the call between the call queues

    Current behavior : when callers loop back multiple times on a call queue it announces a error message then disconnects the call

    Brand : BT Business

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  3. We would like to have the option to update the recording set under the Announcement only extension over the phone as what we can do when we would like to update the voicemail messages over the phone

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. Admin that is set as Call queue manager should have the option to generate a report on analytics and include other users not just the member of the call queue

    16 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. It would be best if we can allow SMS enable to a Korea numbers in RingCentral Account. The users who are based in Korea would able to send and receive SMS using their Korea numbers in RingCentral Account.

    2 votes

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    2 comments  ·  SMS/Text  ·  Admin →
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  6. adjust the behavior of Mitel phones to pull the corporate directory on demand instead of booting up

    4 votes

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  7. We wish to be able to see and listen to other users' call recording as a Super Admin extension like we can on the call logs section of the admin portal.

    9 votes

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    0 comments  ·  Application  ·  Admin →
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  8. To be able to access a directory of contacts whereby the contacts are for video pro users. In this example a user contact information. The contacts should be accessible from Mitel phones, current work around is use of RC desktop app which works fine, but would be ideal to have it incorporated or sync to mitel.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  9. Allows users to see the timezone of the person who's calling their line and the person's they are calling using the app

    1 vote

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  10. Michael, would like to have an option to assign a Task to someone who is part of the company but has no active extension

    1 vote

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  11. 1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  12. The presence feature is currently limited to desk phones that are assigned to user extensions. It would be great if it can also be added to common area phones, especially when used internally to communicate if they have not memorized direct numbers/extensions of other employees.

    4 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  13. The client has disabled the Robocalls on her account but still not receiving them. The client wanted to have an option to have an option to choose to allow specific robocall number to go through.

    1 vote

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  14. The customer would like the ability to customize the file labels for backup data (Call Recordings). In addition to the current details such as "From," "To," and "Date," they want the option to include a timestamp. This would make it easier to identify specific calls or files."

    1 vote

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  15. instead of just the weekly schedule option add Monthly and yearly and maybe even bi-weekly or every 1/2/3 or 4 weeks/months etc

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  16. As part of caller verification, after the caller will dial the number, there should be an option in the IVR system where they can enter their account information i,e. account number for security purposes.

    2 votes

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  17. We have a customer who wants a round-robin for a fixed-order setup. If we can have a setup where each call gets assigned to the next member?

    3 votes

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  18. When a caller dials into a queue and there is a wait, they will be given the option to opt out of the queue and request a callback. If the caller selects this option, RingCentral will then automatically compile a list of these callback requests and send notifications to the appropriate team members, ensuring timely follow-ups. This is different from the Interrupt Audio.

    3 votes

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  19. The current system for indicating faxing failures in call logs lacks specificity, often providing generic error messages that hinder efficient troubleshooting. This feature request aims to enhance the error indication in call logs, providing more detailed and specific information about why fax transmissions failed. By improving error reporting, we can streamline troubleshooting processes, enhance user understanding of issues, and ultimately improve the overall user experience with RingCentral's faxing service.

    5 votes

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    1 comment  ·  Fax  ·  Admin →
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