9343 results found
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Ping Call Vendors Not To Send Calls When All Agents Are Occupied
For RC customers that are getting calls from vendors, system should have the ability to ping vendors that all the agents from the RC customer are occupied.
1 vote -
1 vote
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David 5308231864
contacts we need an option to give custem ID as aposed to option only Mobile, Buissness, Home Company , Fax ,Assistent, Car, other.
1 vote -
SMS/MMS feature for free trial account
Customer would like to have a trial on SMS/MMS feature for a free trial account.
4 votes -
Option to hide Contact Center Numbers from the Caller ID drop down in the RingCentral Application.
There should be an option to hide Contact Center Numbers from the Caller ID drop-down in the RingCentral application so the users cannot use them as an outbound caller ID even though they are viewed as company numbers.
4 votes -
Staff want a different ring tone for external calls verses internal calls.
They answer external calls during set hours, but answer internal calls at all times.
38 votes -
Allow multiple outbound call simultaneously.
The client mentioned that tit would be better if an extension can permit 5 or more people to do an outbound call simultaneously on an extension.
1 vote -
Echo Test Feature Code
Echo Test Feature Code. The ability to call a feature code or built in extension number that will connect the call from a phone to the Cloud Server and loop the call back live to the same phone. This feature would allow for audio diagnostic testing from the same extension as it would simulate both out bound network traffic and inbound network audio traffic at a slight delay (ie an echo). This feature would be especially helpful in SD-WAN setups that do not drop calls when networks go offline. An Example of this is Sangoma's FreePBX/PBXact built in *43 feature…
1 vote -
Mobile app ( Android ) - transfer feature
So, I am also able to replicate the issue on my end. It seems to be specific to Samsung phones or maybe android in general, but we have been able to test with Samsung and iPhone. When a user tries to transfer a call using the mobile application via the keypad option the call is dropped. I made the same test call from the desktop application and the call transfers no problem (transfer to external line in my testing). So long as the user transfers the call using the items searchable in the directory it transfers fine. I believe this…
1 vote -
SNOM Phone For Assisted Provisioning
We do have a Boyd SNOM phone from our previous carrier we contacted support seeking assistance with provisioning the phone however in the process in adding the phone in Devices & numbers> Existing phone > setup and provision> select device Snom phone is not populating in the field
It would be helpfull if we can provision SNOM phone model d735 with assisted provisioning1 vote -
Add support for Multi-tenant Citrix VXI support for the Embedded Dialer
Add support for Multi-tenant Citrix VXI support for the Embedded Dialer
1 vote -
Billing Contact Number - Add more information
Add more information on the billing contact information field that is also used for account security and the reason why RingCentral internal numbers can't be used.
1 vote -
Secondary number for MFA authentication
need to add a secondary number to MFA for the admin@ account. Is it possible to have two phone numbers?
1 vote -
Enable to dismiss call in call queue
User can dismiss call queue calls and direct the caller to voicemail if they don't want to answer incoming call
1 vote -
Please, provide a tool of velocity of recorded calls.
Please, provide a feature that allows to control the velocity of the recording when listening on the app. Same as Youtube so we will be able to note correctly whatever the customer has said.
2 votes -
Ringcentral Analytics to support integrations such as Hubpot
When using the Hubspot integration the RingCentral Analytics are rendered useless because the data is not visible to the user in the RingCentral Portal. The RingCentral Analytics is superior and it would be good to not loss the functionality
3 votes -
Include Time and Time Zone on Call Log Email Delivery Settings
Need to have settings wherein we can put a specific time and time zone on email delivery settings for call logs.
2 votes -
Embedded ESignature within Fax preview
Enable users to preview the fax document and seamlessly insert e-signature fields for recipients to sign electronically within the RingCentral interface.
By implementing these features, RingCentral can create a more efficient and user-friendly experience for managing fax and e-signature needs within a unified platform.
3 votes -
Circular Hunt Group for Call Queues
Overview:
Our current Call Queue options lack flexibility for our operational needs. We require a Circular Hunt Group feature to facilitate efficient queue management without penalising proactive user behavior.Issue:
Existing Call Queue modes (Rotating, Sequential, Simultaneous) don't suit our workflow. Rotating penalises proactive outbound calls, hindering productivity and user behavior.Suggested Solution:
Introduce Circular Hunt Group functionality to Call Queues. This feature would enable seamless queue rotation (e.g., 1234, 2341, 3412, 4123)Benefits:
Tailored Efficiency: Aligns with our workflow for enhanced productivity.
Promotes Proactive Behavior: Encourages desired user actions without penalties.
Versatility: Broadens Call Queue applicability for diverse operational…3 votes -
User Template - Presence settings to be able to add/modify the Expansion module
User Template - Presence settings to be able to add/modify the Expansion modules
3 votes
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