9343 results found
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Longest Idle Ring Settings Option Under User Extension
Longest Idle Option for User Extension's ring Settings when added members are within the RIngCentral Account since the dialed number is also it's DL and cannot be assigned to a Call queue which doesn't have the call waiting options too.
2 votes -
iOS App - Active Call (shown after device locks)
At the moment, when on an active call on the iOS Mobile app, if the device auto-locks during the call, it is difficult to access the keypad options including the ability to end the call.
To end the call, or access any of the keypad options, you have to unlock your device and reopen the Ring Central app.
Normal iOS behaviour when on an iPhone SIM call, or if using other communication apps like Teams, Google Meet etc, they retain the keypad and active call options at all times, even if the iPhone has auto-locked in the background.
1 vote -
RC Super Admin to have view of Users Connected to Outlook 365 or Google Calendar & Contacts | Or, push from the backend of its connection
Customer is getting reports that some users are not seeing the contacts in the Outlook 365. Only to find out that the affected user did not connect the Outlook 365 calendar and contacts. He wants a view screen on the list of users connected to Outlook 365. Or, if he can push the connection of O365 from his end for all users, being the Super Admin.
2 votes -
Please label call logs/reports with names instead of extension numbers.
Please label call logs/reports with names instead of extension numbers. It is too confusing to try to match the extension number with the person instead of just having it labeled by name.
4 votes -
missed call notification on message only extension
Missed call notification for Message only extension
3 votes -
Sort Users by Last Name in Admin Portal
Finding users in the Admin Portal would be much easier if you could sort by Last Name. Currently you can only sort by First Name. With 1800 users, there are lot more duplicate first names than last names.
8 votes -
Mitel 6940: Add user status indicators with Intercom programming
Our office uses the Mitel 6940 but uses the Intercom function, instead of the Presence function. The user status indicator is not currently available with Intercom and THAT is exactly when a status is MOST needed!!! Please modify the software to make that a reality. It would make the office communications much more smooth and non-disruptive. Now, we end up interrupting auser's call for a transfer because we have no idea if they are on the phone. A truly negative software attribute. Thanks
2 votes -
Ability to check how many calls and/or texts you have sent daily
Ring Central would keep a count how many calls and emails you have sent that day on the phone or text tab. This would make it much easier for those that have daily quotas to hit.
2 votes -
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48060002-configure-a-desktop-phone-to-a-generic-user
Additional Phone without assigning Users
2 votes -
2 votes
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Fax Transmission using Custom Cover Page
When we send faxes to multiple numbers using a custom cover page, instead of sending the transmission per number, we would like it to accumulate and send the confirmation at once, just like a regular fax when you use one of the existing cover pages.
2 votes -
Park call routes to voicemail
Allows Park Calls to automatically forwarded to the voicemail after exceeding the time out minutes
1 vote -
Barg
We need an easier way to listen in on calls our employees are taking. Specifically from the mobile app or "softphone" is what you call it. Currently I have no way to see who is on a call and listen in if I choose to do so
1 vote -
Group Text thread for Google Voice
Text messages from Google Voice nos. is not showing in the group conversation in the RingCentral app but instead its showing in a separate thread for the said number. I need to be able to receive messages from google vocie nos. on the same group thread and not on a separated thread for google vocie
1 vote -
Change I.P Address to Avoid Number comes up as Spam
Change I.P Address to Avoid Number comes up as Spam
1 vote -
Integration of Twilio and RingCentral for SMS services in Australia
The ability to integrate Twilio to RingCentral for SMS in Australia and possibility to send SMS to our leads from RingCentral using a Twilio number.
1 vote -
Need to import a directory of external numbers to Admin portal so they can pushed out to all phones.
Currently, it appears that each phone (or user app) must be programmed individually with a directory of external numbers. This is an extraordinary amount of repetitive work, when the directory could/should be able to be pushed out centrally. Is there a feature/can there be a feature with makes central administration of the external directory possible?
12 votes -
Call park after timeout to get routed to a call queue
After 5 minutes or timeout park call instead of ringing the extension who put the call on park back should give an option to ring back a call queue or call group
2 votes -
RingCentral App Transfer Call Favorite Contact
Customer wants to have an option were they can add favorite contacts available when transferring a call using RingCentral Desktop App.
Note: They don't want to type the extension number after clicking the Transfer Button, They want to show their favorite contacts available to Transfer a call after clicking the Transfer button.
2 votes -
MAKE ALL SITE COMPANY NUMBERS AVAILABLE AS OUTBOUND CALLER ID
MAKE ALL SITE COMPANY NUMBERS AVAILABLE AS OUTBOUND CALLER ID. I have 3 separate businesses, each with their own Company Number. I use one of my business locations as a central hub for accounting. I need that Main Site to be able to make outbound calls from all three company numbers. I can't have customers and vendors getting calls from a Main Site phone number that has a Caller Id of a company that they don't do business with. -- I need to be able to make outbound calls from Any of the Main Company Phone Numbers that I own.…
9 votes
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