11289 results found
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Add a time frame to DND status
We need the ability to add a timer to DND setting. We have users who set this when on meetings or at lunch, but then they forget to change their status as available affecting the phone queues for everyone. The ability to clear the status after a selected time frame would be greatly appreciated so that it's not reliant on manual updates.
2 votes -
Ability to restrict chat, video, text messaging and contacts in a specific role and/or user
We have a third party call center who we are having use RingCentral. But we only want them to have the phone. We don't want them having access to contacts from the company directory, we don't want them to be able to text or chat or video chat. We have a role set up for these third party agents, so it would be nice if there was a way to disable chat, text messaging, video chat and remove the contacts option from their left column. Basically so it will be nothing but a phone for them.
20 votes -
Incoming caller id name instead of special number
It will also be helpful if we have option to display characters/name on incoming call information instead of special numbers
4 votes -
separate call recording greeting per site
separate call recording greeting per site
4 votes -
Automatically enable 911 location services for any new user or device.
Automatically activate 911 location services for any new user or device. This will negate the issue of having to manually enable each new user/device.
5 votes -
ability to change display name for fax numbers
Instead of displaying company number, we would like to customize it.
5 votes -
Unblock Google App in the GUI of Yealink devices to allow customers to sync their Google directory
With various models of Yealink devices, customers are unable to sync their Google directory from the devices' GUI. Steps to replicate :
- log into GUI
- Go to Directory
- click on Google Contacts
- Turn on Google Contacts
- sign in using the code provided
- Select a google account
Result: error message that says this app is blocked by Google
Google advised our customers that this happens when a third-party application does not comply with Google's security standards and the system prevents access to protect dataPlease could you unblock access to Google App in the web…
4 votes -
Retain Caller ID information regardless of blind/warm transfer type
When transferring calls, Caller ID information is only passed on blind transfers. It would be helpful if the caller ID information was passed to the new recipient regardless of transfer type.
219 votesNeeds More Information ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.
This feature allows for caller ID to transfer in these scenarios.
Warm/Consultative Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
Blind Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
- Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail
The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.
Desk phones: Any Poly, Avaya or Unify models.
RingCentral App: Version 21.4.30 or later
RingCentral Mobile App: Version 22.1.10 or later
RingCentral Phone App: Version…
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Block option for Ring Central messaging
A feature in which user 1 block the Ring Central messaging from user 2 and both users can still send a Ring Central message to other users.
4 votes -
import personal sms messages to ringcentral app
The customer wants to import their personal messages to ringcentral app to use as a back up.
2 votes -
Add Dinosaur Emojis to RingCentral Chat
This is useful because sometimes you need to reference a dinosaur in a chat. This would benefit me specifically as I recently needed to reference a dinosaur and couldn't. It should work by clicking the emoji button and scrolling down to animals and at least 4 dinosaur options should be available (minimum of T-Rex, Brachiosaurus, Stegosaurus, Triceratops)(Pteranodon if a 5th is an option). Also a T-Rex with grabber arms would be nice (it's funny because T-Rex's have short arms.)
169 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Now live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024! -
Call Queue Fixed Order
We have a customer who wants a round-robin for a fixed-order setup. If we can have a setup where each call gets assigned to the next member?
13 votes -
Presence Keys for Conference Calling
On the Admin Portal presence settings for users, it is best to have a quick key to dial in a conference line with its host key and a specific line for users/participants to quickly join the call.
2 votes -
Add a User without Extension
We have a customer who wants to add a user without an extension, but with the ability to assign a specific role.
2 votes -
Enable Print to Fax for Mac on RingCentral Desktop app
We need to enable the print to fax feature on RingCentral App for Mac computer
1 vote -
Customizable Hold Alert Timing and Distinct Alert Tone for Held Calls
I’d like to request enhancements to the user experience related to held calls within the RingCentral system.
Currently, the hold alert (or Hold Recall) timing is set to a default of one minute, with no option to adjust it. I would strongly recommend implementing the ability for users (or administrators) to modify this interval in 30-second increments. This would allow users to better manage reminders based on their workflow and minimize the risk of overlooking calls placed on hold.
Additionally, it would be extremely beneficial to allow users to customize the alert tone for held calls—making it distinct from the…
1 vote -
display number of calls waiting on telephone displays
Add a queue waiting button to phones that can blink when one call is waiting in queue, flash when a definable number of calls greater than 1 are in queue and displays the number of calls in queue when the button is pressed.
1 vote -
include the caller's phone number in the call log details on the mobile app.
The mobile phone details are currently only displaying the name, city, and state, but not the phone number. We need the phone number to be included when viewing the call details on the mobile app.
4 votes -
Automated Transition Plan: Legacy App to RingCentral App
Automated Transition Plan: Legacy App to RingCentral App
- Notification Implementation:
A system-generated notification is triggered when an agent logs into the legacy RingCentral Phone app.
The notification includes:
• Expiration notice: “The Legacy RingCentral Phone app will no longer be supported as of [Date].”• Upgrade benefits: Briefly highlight key benefits of the new app (e.g., enhanced performance, modern UI, advanced features).
• Prompt for Update: “Click Update Now to seamlessly transition to the latest RingCentral App!”
- Seamless Auto-Update Process:
• Upon clicking "Update Now":
Legacy app auto-uninstall: The system automatically removes the legacy app to prevent redundancy.• New…
4 votes -
Last Name then First Name Layout in Contacts
Customer would like to have an option to have the LAST NAME show first before the FIRST NAME. They have 27,000 Contacts that can't be done manually.
3 votes
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