12037 results found
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Ability to display the company name of the caller for incoming call
Ability to display the company name of the caller for incoming call
3 votes -
Customize the call length filter under Performance Reports - Analytics or Reports - Call Logs in Admin Portal
We need the option to customize the call length filter. For example, filter all the incoming and outgoing calls that are more than 5 minutes.
3 votes -
Use a call queue number as SMS caller id
Use a call queue number as SMS caller id
A user who's an SMS recipient for a call queue number should be able to use the queue number as a caller ID for outbound SMS.
2 votes -
Email notification for changes on the account
The ability to disable email notifications for changes made to the account.
4 votes -
Update User Template via API
Like the "Get User Template" API (get https://platform.ringcentral.com/restapi/v1.0/account/accountId/templates/templateId)
I need a "Update User Template" API for e.g. update a callhandling user template, to put hundred or more "callers" to the condition to provide this template for hunderd and mor users.3 votes -
Allow editing of text messages after it is sent.
Allow editing of text messages after it is sent.
1 vote -
remove invited contacts under company contact list
customer cant remove the invited contacts under company contact list, it only has the option to resend but not to remove. the said emails cannot also be deleted from our end since the user didnt sign up completely.
2 votes -
Fax-Only License
We would like to request the availability of dedicated fax licenses or extensions that can be connected directly to a fax machine without requiring a full RingEX license.
The current RingEX license includes many features—such as voice, messaging, and video—that are not utilized in a fax-only setup. As such, using a full license for a dedicated fax line is not cost-effective and does not align with the actual usage.
A more streamlined and affordable fax-only license would be a better fit for these scenarios.
2 votes -
Display accurate telephony status of call queue members even while additional calls are ringing to those who are active on calls
Preconditions:
A: SCP SP 1236 "Call Queue - Multiple Calls" is enabled
&
B: The call queue setting: "Maximum concurrent calls per member" is set to >1.Scenario:
There are 6 users in many simultaneous call queues.
All users use the Messaging feature and can see each other's RC App status.
Lets say 3 of those users are active on a call queue call and their RC App status/presence indicators show Red/On a call as expected.
- As soon as a new Call Queue call is offered to any of their assigned Call Queues, the users' RC App status changes…2 votes -
Allow people to fax RingCentral efax numbers from analog fax machines without requiring the "1" country code
Allow people to fax RingCentral efax numbers from analog fax machines without requiring the "1" country code. Currently you are able to fax between RingCentral accounts without requiring the country code, however if you try to send a fax from an analog fax machine to a RingCentral number the same way the fax fails to send. Adding the "1" country code to that same failed fax allows it to send properly, but not every person who sends faxes is aware of this requirement causing them to fail to send.
2 votes -
Show caller ID when Transferring Calls
The ability to show the name of the caller who initially made the call. Customer is having issues with the CallerID not updating when they are being transferred. She had called a user and the user transferred her to another user, but the CallerID still shows the original user who she had called and transfe
3 votes -
Shared Voicemails: Increase number of voicemail boxes per co-recipient
It would be very useful for business owners to be able to add themselves to all voicemail boxes as co-recipients, that way they can easily access all voicemails. Currently the limit of voicemail boxes per co-recipient is 5. It would be helpful to increase this number or make it unlimited.
126 votes -
AI back up extension goes to message only extension
Related case 28906919. UID 159002040.
Hi Team,
AI receptionist for Seth Solutions is unique as this applies during off hours.
Currently we dont have option for backup extension to select message only extension.
Client prefer to have that option so that in the event that caller asked for a live agent. It will just go directly to their mailbox.I an writing this on behalf of Seth Pearcy.
Regards.
Ram Carillo
APAC - TSR1 vote -
Disable/remove capability to create Company SMS Template for Custom Roles
App does not honor user role settings to prevent SMS company template creation
We have a custom role applied to user to prevent them from adding company SMS templates but it still allows them to create via the texting interface.
2 votes -
Multiple extension to a Key press
We have a customer would like to have a feature to add one more extension to key press.
1 vote -
Option to file a carrier ticket to Vodafone
We would like to have an option to file a carrier ticket to Vodafone for inbound call routing issues.
1 vote -
f6 dial number that has letters
When on websites and come across a number that has letters in it. When I highligt the number and press F6 I get a message that the number is invalid. It would be helpful if RingCentral could convert the letters into numbers so that I can use this feature on those phone number instead of having to look at my phone and translate the letters to numbers my self.
3 votes -
Option to show caller ID name or caller number in the RC app
Option to show caller ID name or caller number in the RC app
1 vote -
Support Multiple Account Sign-Ins with SSO in RingCentral App
urrently, the RingCentral App allows multiple account sign-ins only when the accounts are not using Single Sign-On (SSO). If SSO is enabled for one or more accounts, users are unable to add and switch between them. This creates a limitation for users who need to manage multiple SSO-enabled accounts.
1 vote -
Force update Polycom CCX500 firmware to 8.1.5 with custom configuration
Firmware version 8.1.2 is the latest available with RingCentral and automatically picks up. We wish to have the option to push the firmware upgrade to 8.1.5 and bypass the 8.1.2 RingCentral offers and use it together with the custom configuration.
1 vote
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