11743 results found
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Setting a task, Writting a note, from a Voicemail or Fax
It would be nice if one was able to write a note on a voicemail/Fax. A way to let people in the organization know what has been done thus far with the information left.
At the same time it would be nice if you could set up a task/assign follow-up actions to a team member on a Voicemail or Fax. an action you take from the menu of options on the VM or Fax
I also think it would be nice if you could Archive... call logs with the notes attached/voicemails/and faxes once the follow up has been completed. Deleting…
1 vote -
Disable Ringing on Second Handset While First one is on Active Call
Scenario:
The customer has a Yealink W76P system with two handsets registered to the same extension (101). She wants to keep call waiting enabled, so she can receive another call while already on one. However, she does not want the second handset to ring when that second call comes in.Current behavior:
When the customer is on a call using Handset 1, and a second call comes in to extension 101:Handset 1 beeps (call waiting) – expected behavior
Handset 2 also rings – not desiredCustomer's request:
She would like the second handset to remain silent (i.e., not ring)…1 vote -
Ability to add Cisco Phone Custom Configurations to extend time on auto dial to give agent time to transfer calls .
Whenever dialing out on a Cisco desk phone. The auto dial out times out too quickly causing issues when trying to conference or transfer or even just make a call. The customer would like to configure the phones remotely to all of their phones instead of having to configure the phones one at a time manually.
8 votes -
The customer would like calls initiated from the RingCentral Desktop App to be automatically routed to and dialed through the RingCentral Mo
The customer would like calls initiated from the RingCentral Desktop App to be automatically routed to and dialed through the RingCentral Mobile App without needing to manually switch devices.
Goal:
Seamless call handling across devices. The user prefers to initiate calls from their desktop interface, but has the actual call go out through the mobile app.Use Case Example:
A user clicks to dial a number in the desktop app while working on their computer, but wants the call to originate and be handled on their mobile device for mobility or better call quality.1 vote -
Turn ON call transcription and notes/summaries for all users
Please enable Admins to turn on Call Transcription and Call Note Summary emails for all users.
1 vote -
bring live reports type view into RC app
Need to have the ability within the RingCentral desktop app to view real time analytics. This will give employees the ability to understand how many other calls are waiting to be answered as well as understand who else may or may not be logged into the call queue.
1 vote -
Option to make Ring app main phone app during calls.
I work remotely and answer our phones. I am constantly asking co-workers if they are free to speak with whomever is on the line and also transfer the calls to them. Because the iPhone phone app takes over, I constantly have to open my phone, open the Ring app, and then go through the process - all with someone on the line waiting. It takes far to much time and is simply not user friendly for someone who is constantly answering the phone. It also is not professional from a time / and sound level for those waiting on the…
1 vote -
Ability to answer multiple calls on mitel desk phone at a time
Answering Multiple (more than 2) Calls on Mitel desk Phones, We were trying to have more than 2 lines come into a Mitel 6930 phone at a time.
2 votes -
Multi-site Number inventory
To make a cost effective Call Center with a Multi Site settings under Admin Portal, we suggest, if we can have different number inventory for every site we have instead of assigning the number to an extension. We want to see the list of number under which site that is ready for use.
2 votes -
Ability of the system to update the timezone automaticall on time change dates ( DST)
we found the fix, there was not an automatic update. I've changed the timezone from CST = GMT-6, to CST = GMT-5.
Just the feature request that the system update the timezone automatically on time change dates.
changed in manually to GMT-5 and now I know to do that when the clocks change again.
3 votes -
Retrieve call recording for the past 12 months
Ability to restore the call recording even if it is more than 12 months
5 votes -
Outbound Caller ID options on deskphone pairing
Would like to have the option to choose the outbound caller ID on the RC App when the deskphone is paired | Deskphone Pairing Outbound Caller ID
10 votes -
Receive As Link - Videos Sent via MMS
Since the 1.5 MB file size is a standard for MMS receiving and sending, what about just receiving the videos via MMS as link so that it can be received in decent and watchable quality.
1 vote -
Centralize Voicemail
All voicemail should be accessible in all desk phone
1 vote -
An option to disable the LED Status Indicators when receiving an incoming call from a Polycom Deskphone
An option to disable the LED Status Indicators when receiving an incoming call from a Polycom Deskphone
2 votes -
Add a way to personalize notification sounds for mentions in chats/messages
I see there's a way to add your own ringtones for phone calls. I was wondering if there's a way to do the same for messages or mentions in messages? I'm being a total millennial and would love to add the AIM messages for nostalgia purposes.
2 votes -
Bulk editing of users in the account
Bulk editing of users in the account
1 vote -
MASS TEXTING USING RINGCENTRAL APP
An option for us to send text messages for thousand recipient without using any platform or puting the number manually.
10 votes -
Extend the duration of on demand call recording and automatic call recording in server.
Extend the duration of on demand call recording and automatic call recording in server so that we can still have access and back track the recordings.
15 votes -
Voicemail notification
Ability to receive a VM notification when someone left a voicemail to a forwarding number.
1 vote
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