Settings and activity

253 results found

1. Permission individual users to choose their outgoing number for specific calls, from any site in a multisite setup.

   10 votes

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Nov 24, 2025

2. Detailed info in Call Log or Analytics

   13 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Nov 19, 2025

3. User creation date

   22 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Nov 17, 2025

4. RingSense Trackers and Tags being customized per department/team or user.

   18 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Planned  ·  Sushant Hiray responded

   Thank you for your feedback! We’re happy to share that this feature is planned and will be available to your account by the end of this quarter.

   We appreciate your patience and continued support as we work to bring this enhancement to you soon.

   Marie supported this idea  ·  Nov 12, 2025

5. Allowing warm transfers from Ring Central desktop to the Contact Center

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   38 votes

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   New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Nov 10, 2025

6. Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word

   28 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Nov 5, 2025

7. Keep AI notes going after switching a call from desktop to mobile and back

   15 votes

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   0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Oct 31, 2025

8. Call queue is forwarding a call during business hours and being tagged as abandoned

   10 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Oct 29, 2025

9. Temporary Numbers assigned to Contact Center cannot be redirected.

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Oct 14, 2025

10. An ability to set up multiple scheduled report deliveries

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Oct 6, 2025

11. Analytics regarding Text Messaging/SMS

    326 votes

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    43 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

    SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

    Marie supported this idea  ·  Oct 6, 2025

12. Allow Use of any Number as Caller ID by Any User from Any Site

    41 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 29, 2025

13. Allow a custom rule to change call handling between internal and external calls

    22 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 29, 2025

14. Enhance IVR configuration to customize timeout conditions including how many times to repeat announcement

    34 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 29, 2025

15. Hi, Could we have an option to download the Business Analytics reports in a pdf and excel format the same as the Performance reports?

    18 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 29, 2025

16. Option to Clear Password History or Allow Previous Password Reuse

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 25, 2025

17. Company Fax Number option to enable and disable

    34 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 24, 2025

18. Remove Automatic check on "Add opt-out message" when sending SMS

    70 votes

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    New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 18, 2025

19. Ability to Download Qos Reports

    93 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 16, 2025

20. Allow QoS Data to be pulled via API

    16 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 16, 2025