Settings and activity

245 results found

1. Temporary Numbers assigned to Contact Center cannot be redirected.

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Oct 14, 2025

2. An ability to set up multiple scheduled report deliveries

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Oct 6, 2025

3. sms performance report

   67 votes

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   Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Oct 6, 2025

4. Allow Use of any Number as Caller ID by Any User from Any Site

   40 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 29, 2025

5. Allow a custom rule to change call handling between internal and external calls

   22 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 29, 2025

6. Enhance IVR configuration to customize timeout conditions including how many times to repeat announcement

   33 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 29, 2025

7. Hi, Could we have an option to download the Business Analytics reports in a pdf and excel format the same as the Performance reports?

   17 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 29, 2025

8. Option to Clear Password History or Allow Previous Password Reuse

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 25, 2025

9. Company Fax Number option to enable and disable

   34 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 24, 2025

10. Remove Automatic check on "Add opt-out message" when sending SMS

    64 votes

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    New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 18, 2025

11. Ability to Download Qos Reports

    91 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 16, 2025

12. Allow QoS Data to be pulled via API

    16 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 16, 2025

13. Schedule report for QoS calls data

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    20 votes

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    New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 16, 2025

14. Pull QoS call score via API

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    25 votes

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    New  ·  5 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 15, 2025

15. Add "Missed Call" handling to Delegate Line Groups

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 12, 2025

16. Receive missed call notification for delegated calls

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 12, 2025

17. Export message data in a readable format like a conversation in the app

    37 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 10, 2025

18. Have 911 call information on the Analytics page

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 9, 2025

19. Bulk license transfer for Cost Center

    19 votes

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    New  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 5, 2025

20. Allow for Call Transcripts to be Backed Up via RC Archiver

    18 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 4, 2025