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373 results found

  1. Schedule Auto Sending SMS Text messages. Ability to schedule texts messages to automatically send and also to repeat.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  2. A feature on the Messaging App, enabling one to message SMS to a contacts email. This way one could literally communicate with a contact through any medium: call, video call, fax, text/SMS, and possibly text/SMS to email.

    11 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  3. 1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. Hello team,

    Hey guys

    Can you create an option that disables the deletion of text messages? This is very important to keep a record of all talk between agent and customer.

    Thanks

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. Unable to receive SMS sent from iMessages to the RingCentral app.

    11 votes

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    2 comments  ·  SMS/Text  ·  Admin →
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  6. The customer wants to import their personal messages to ringcentral app to use as a back up.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. The app has a limitation that allows renaming up to 30 groups, and any attempts to rename more than that will result in failure. We would like to request an increase in the number of groups that can be renamed within the app.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. When client/customer leave their phone number on voicemail, our system should automatically send the predefinded SMS to the phone number.

    7 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  9. We are requesting to have a unified inbox that allows him to see texts from every single RingCentral phone numbers and respond to them in one place.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  10. As of now, only the Super Admin, while using the RC mobile app, can toggle between their user phone number and the company main number for SMS'ing. We would like to have many non-super admin users (inbound call reps) be able to see and respond to SMS communication on the company main line. This way, the first person available can address the matter in the SMS most quickly.

    9 votes

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    2 comments  ·  SMS/Text  ·  Admin →
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  11. auto delete SMS after a day on a user level

    or SuperAdmin capability to manage data retention policy for a user level

    If you log in as SuperAdmin on the RC App> click on Settings > Administration> Messaging> Manage beside Manage data retention policy, you can set it to delete after 1 day. This will delete other messages too like voicemails and faxes.
    This however would apply to all users for the account so possible we can apply this to only one user.

    8 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  12. This request aims to enhance the management of SMS numbers to minimize issues with blocked messages. Users have reported difficulties when numbers are not registered with active campaigns, leading to service disruptions.

    In this case, the number was used prior to being added to a campaign, resulting in a block. Although it functioned after being registered, it will remain blocked for at least 30 days due to prior usage.

    We propose developing a system that automatically checks and registers numbers, along with providing notifications about their compliance status. This enhancement will help reduce disruptions and streamline the management of SMS…

    2 votes

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  13. Please have an option to send bulk SMS using mobile app, currently it is only available using desktop app.

    2 votes

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  14. It would be great if users can send SMS from multiple numbers on the account just like how you select the Caller ID when making an outbound calls

    1 vote

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  15. Neither the Automator (beta) or the RingEX APIs allow you to respond to an incoming SMS message using the recipient's phone number unless the automation or application is running as that user. Sending a confirmation of an opt-out request (STOP) from a different phone number is confusing to the customer and doesn't leave any clues in the user's SMS history. The response should come from the user's phone number and there is no easy way to set that up.

    Also, there should be opt-out tracking within RingEX so that if a user attempts to text a customer who has previously…

    5 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. Please add templates to the RC app within Salesforce. This feature is enabled in the mobile app and desktop app. This is a missing piece. Additionally it would be nice to be able to have an sms module in Ring central to track all sms for a contact in Salesforce.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. request to send SMS to a call queue and call queue members can receive the text message

    2 votes

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  18. We want to set a profile picture for our SMS so that when we send and receive the SMS, they will see our profile/logo.

    6 votes

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    2 comments  ·  SMS/Text  ·  Admin →
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  19. Allow users to retrieve all old text messages.

    3 votes

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  20. Allow to Use number to Receive OTP to use for an account setup with microsoft.

    4 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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