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509 results found

  1. I would like to have the ability to type a message and be able to schedule it for a "send date or at a later date and time."

    I would like to have the ability to type a message and be able to schedule it for a "send date or at a later date and time."

    12 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Filter receive SMS/ MMS to automatically block unwanted messages.

    Filter receive SMS/ MMS to automatically block unwanted messages.

    Specific user is receiving unwanted text messages we highly suggest for the system to filter the SMS received for unwanted SMS and automatically block them in RingCentral phone numbers.

    4 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  3. SMS Outbound Caller ID Change

    Allow SMS Outbound Caller ID Change
    to have the options to toggle between numbers

    69 votes
    3 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  4. I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th

    I need all 5 of my users to be able to text from our main company phone number. My customers don't recognize the phone number and think it's a scam.

    61 votes
    3 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. Notifications of failed SMS/MMS for the receiving carrier

    We want to have notifications of failed SMS/MMS messages if they are too large for the receiving carrier

    5 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  6. Ability to see additional information for inbound SMS such as their email address etc.

    Way to view additional guest information—such as their name or contact details—on the RC app when a message is received. Currently, we’re only able to see the guest’s phone number, but it would be incredibly helpful operationally if we could also pull their reservation number, email address, and name through the API.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. reply to specific texts in the conversation

    The ability to reply to a specific text within that same thread, to clarify what your response is directed to (like normal smart phones e.g. iphones, etc)

    9 votes
    New  ·  4 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  8. ability to received SMS notification in T-mobile number

    When customer tried to add a T-Mobile phone number for text notifications, the carrier list does not include T-Mobile. Please include T-Mobile as part of the carriers to received SMS notification.

    4 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. SMS Read Receipt

    Read receipt helps agents monitor the status of their messages to clients.

    Most importantly, it:

    Encourages timely replies: Knowing the sender can see when they've read a message may prompt faster responses.

    Enables follow-ups: If something is read but unanswered, it signals when it’s appropriate to follow up.

    4 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. Receive Google Verification Codes using RingCentral Phone Numbers

    This feature may help us receive verification codes using our RingCentral numbers for my business with Google platform.

    16 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. Opt Out Message should be enabled by default

    The Opt-Out Message should be enabled by default, so users don't need to check the box each time they send an SMS.

    5 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. Ability to receive SMS messaging notification for AT&T phone numbers

    Have the ability to receive SMS messaging notification for AT&T phone numbers. AT&T does not support it anymore.

    2 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. Allow SMS in AI Receptionist to Be Sent from Extensions Other Than the Super Admin

    Summary:
    In the current implementation of the AI Receptionist (AIR), the SMS messaging feature is restricted to using only the super admin extension as the sending number. This limits flexibility and usability for organizations that require communication to be routed through other user extensions or departments.

    Current Behavior:

    When accessing the “Send Text Message” feature within the AI Receptionist, only the super admin extension is available as the sending number.

    There is no option to select or assign another user extension or number.

    Requested Enhancement:

    Provide the ability to select from a list of eligible user extensions or direct numbers…

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. Receive OTP from websites

    Ability to receive OTP when creating an account on websites.

    29 votes
    New  ·  4 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  15. Support for SMS Delivery to Satellite-Based Services

    Currently, satellite-based services are unable to receive SMS messages sent from RingCentral. This limitation impacts users in remote areas who rely on satellite connectivity for communication. Enabling SMS delivery to satellite-based carriers would ensure message accessibility for these users, improving communication reliability in locations without traditional cellular coverage.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. auto replied messages AI

    Availability to use AI receptionist to auto reply when the client is sending messages

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  17. Enable Group SMS/MMS Support for Phone Numbers Using Sinch

    Currently, phone numbers provisioned through the Sinch carrier do not support Group SMS/MMS functionality. This limitation severely impacts business communication workflows, especially for teams that rely on real-time, transparent group messaging with clients, partners, or internal departments.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. SMS Recipient for Delegation Line

    We have a customer that would like to have a feature to where they can set an SMS Recipient for Delegation Line.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  19. RingCentral App doesn't make any attempt to handle those carrier restrictions for MMS limit

    RingCentral App doesn't make any attempt to handle those carrier restrictions.

    Some of the carriers apparently lowered their size limits but RC App still on 1.5 MB Limit
    Users will think that 1.5 is the limit but with other carriers it only allows 1 MB.

    Requesting for a feature wherein RingCentral App will automatically detect carrier MMS limit so users would be notified if the file being sent to another carrier is exceeding the limit regardless if they update their limit.

    3 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. Enabling SMS feature automatically

    Customer is not happy regarding our process in manually enabling the SMS feature of a newly added Canadian number for SMS. It would be best if the SMS feature would be enabled by default for Canadian numbers especially if it would be only use to send SMS inside Canada.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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