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509 results found

  1. Please switch back to previous SMS format!

    This week (around March 4th, 2025), the desktop version of RC changed so I can no longer see the SMS history when sending a new text message. I want to be able to type in a number or contact name and see the history of the text thread instead of a blank window with nothing of the previous messages. Please switch it back!

    6 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. way to add variables to the templates for SMS texting in RC app?

    When customer create templates in the RingCentral app for SMS is there a way to add variables like {FirstName} so that the text can be customized to the contact being texted?

    4 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. Option to Use Call queue extension as SMS recipient

    Have the option to use the call queue ext as SMS recipient and not just a regular extension.

    Customer verbatim:
    Hi, all of our call queues SMS recipient is currently configured to go to my extension. How do I change call queue to receive text message to it's direct number? We also want to receive text message notification by email.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. Increase the Number of SMS Recipients in a Call Queue

    The SMS feature for a call queue is currently limited to one extension only. We would like to request an increase in the number of recipients that can be assigned as "SMS Recipients" for a call queue

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. Increase TCR Filters, to include sites and departments

    Can we please add additional filters for the TCR campaign, like sites and departments?

    24 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. Remove TCR message banner for Inbound SMS user

    The user is registered for inbound SMS only, but they are seeing the message at the bottom: “You can’t send or receive texts until your number(s) have been registered with US carriers. Register here.”

    This message confuses the user about whether they still need to register or not. The admin is requesting to remove the SMS reminder for TCR registration.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. Support for Hyperlinked Text in SMS/MMS Messages

    I would like to request the ability to send hyperlinked text (i.e., clickable anchor text) in SMS or MMS messages sent through the RingCentral app.

    Currently, RingCentral supports sending raw URLs (e.g., https://example.com) via SMS. While these URLs are clickable on most modern devices, they often appear lengthy, messy, and not user-friendly — especially when communicating with clients or customers.

    The goal is to enable a cleaner experience where a custom label or anchor text can be used instead of displaying the full URL.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. Facebook OTP

    Have the ability to receive OTP SMS from Facebook.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  9. SMS for RingCentral UK and EU Brands

    Current Functionality:
    SMS (Short Message Service) messaging is a core communication feature currently available for RingCentral North America (US and Canada) customers. This allows users to send and receive text messages using their RingCentral phone numbers, integrating SMS capabilities directly into their unified communications platform.

    Requested Functionality:
    We request the enablement of comprehensive SMS functionality for all RingCentral UK and European Union (EU) brands. This feature should allow RingCentral UK and EU customers to:
    1. Send and Receive SMS: Initiate and receive text messages from their RingCentral provisioned phone numbers (local, national, mobile, where technically feasible and legally compliant).
    2.…

    2 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. Text message character limit

    Since Ring limits the number of characters in a message, create a character counter so the writer knows how many characters they can send before the message fails.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  11. Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful

    Allow sorting of "text message templates". We use them a lot and it would be amazing to have them sorted by category (either numerically or alphabetically) so as not to have to search down a long list of responses that are out of order. Please add this feature!!

    16 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  12. Set up a Workflow Builder automation that allows one designated user to send SMS messages to all employee cell phone numbers.

    Allow one user to send out SMS messages to all employee cellphone numbers in the event of office closure due to weather, holiday, catastrophe, etc...

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  13. Making SMS texting while on call faster/more efficient for desktop program (not extension)

    We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…

    96 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  14. option to all robocalls in ringcentral

    I want to send text with automated RoboSMS to bulk numbers.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  15. TEXT MESSAGE SMS NUMBER WE SENT FROM

    It's important to see the number where the customer sent the text from. To know which assigned number it came from and to track the customer's information. Please put back the feature on the RC Desktop App and Mobile App. Screenshot was taken 03/26/2024 at that time we can see from what number we were texting from.

    44 votes
    6 comments  ·  SMS/Text  ·  Admin →
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  16. Reporting on Numbers Associated with a TCR Campaign

    We have 9 SMS campaigns. Many are fully populated. When a person leaves the organization and is deprovisioned, the number is freed up for use by someone else. Right now, there is no easy way to see if the number is tied up in a campaign. It would be very helpful to have a report of all of the numbers that are in all of the campaigns. Right now we would have to open all nine to see if there are any numbers in campaigns that are now available for use by another person that needs the SMS capability.

    5 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. Share SMS Template across all users in the account

    Share SMS Template across all users in the account

    41 votes
    7 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. Ability to Opt-Out SMS for All Numbers Within an Account

    Currently, customers can only opt out of receiving SMS messages by replying "STOP" to text messages from individual phone numbers. This process can be cumbersome for accounts with multiple numbers, as customers must opt out separately for each one.

    We request a feature that allows customers to opt out of SMS messaging across all numbers within their account simultaneously. This centralized opt-out option would improve user experience by providing a simpler and more efficient way to manage SMS preferences and ensure compliance with opt-out regulations.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  19. Allow users to retrieve all old text messages.

    Allow users to retrieve all old text messages.

    11 votes
    New  ·  6 comments  ·  SMS/Text  ·  Admin →
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  20. SMS Monitoring

    A request has been given by one of the customers who's asking for the ability to monitor incoming and outgoing SMS messages on all her users. They want to be able to monitor and check quality of SMS messages between clients and their employees.

    48 votes
    8 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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