137 results found
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Ability for the employee to put the customer's information on a pop up window while on a call for future refernce
Customer would like to have an option when the call comes in a separate window will open that allows them to enter customer details such as First name, Last Name and Date of Birth
3 votes -
Custom Template for Adding Shared External Contact
Custom Template for Adding Shared External Contact - ability to add Fax Number column in the template
3 votes -
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48018740-automatically-share-new-contacts-with-team
Whenever the customer added a contact to her ringcentral application, she wants the contact to be automatically added to her assistant's contact in ringcentral app.
3 votes -
Put Total/Count of Contacts on Desktop App
Customer wants to be able to see how many contacts she has in total on her desktop app.
3 votes -
add group contacts
add more than 50 members to a personal group contacts
3 votes -
I would like to upload all my contacts in bulk rather than 1 at a time.
i would like to drag and drop a contacts database from excel into RingCentral. People in inspections, sales, or purchasing as well as other areas where they make numerous contacts would benefit from being able to import contacts in bulk.
3 votes -
contact sync with desktop handset
It would be a very welcome feature add to have contacts sync with desktop handsets. Currently, when people call, I only see the phone number on the handset display. I have to run a search in my outlook contacts to see if the caller is known.My only options to solve this are to periodically export my entire contact list to a csv, then do a batch upload to my device (a Yealink T46S). Contacts should sync through the ringcentral app. Seems like it shouldn't be that hard. Can you make this happen?
3 votes -
Need to access contacts from Windows App
It is not possible to access Outlook contacts, or have the app access the contacts directly from our Exchange server. Neither can I click Call on the contact in Outlook, as the RingCentral app doesn't connect to Microsoft Telephony Services. A phone app without the ability to dial contacts is not very useful.
3 votes -
Upload Corporate Contacts to phone
Uploading corporate contacts to the deskphone would be very beneficial, manually adding the corporate contacts from the phone is a very time consuming process. Even if we would be able to download the contact list and then upload them to the phone via a USB port would faster.
3 votes -
Customer saved the phone number as a contact on her mobile device; she wants to override the contact's displayed CNAM.
Currently, if a number is saved as a contact on a mobile device, the device prioritizes the local contact name and does not allow CNAM information to override it during incoming calls.
Requesting the implementation of a feature that allows CNAM to override the saved contact name on mobile devices, ensuring the most accurate and up-to-date caller identification is displayed, even when a contact exists locally.
2 votes -
Update the CNAM data base for 3rd party Number
When calling a RingCentral number from a personal number, it's showing an incorrect caller ID. But When calling a other 3rd party number it shows the correct caller ID.
2 votes -
Spam call - blocked
Ability to blocked potential spam caller number on one extension and will sync on another extension without blocking the number account wide.
2 votes -
remove invited contacts under company contact list
customer cant remove the invited contacts under company contact list, it only has the option to resend but not to remove. the said emails cannot also be deleted from our end since the user didnt sign up completely.
2 votes -
Personal Contact - Download in Bulk
Each employee has a 'Personal Contact' list that the Super Admins want to download in bulk. The Personal Contact List is very important in contacting their Customers and VIP List.
2 votes -
change email address on ringcentral university
Ability to change the Email address from the RingCentral University when it has a different email address. Customer was able to login using the email address associated on their user ext. but on the Profile, it has a different email.
2 votes -
I had to copy and paste the company name to the first name section for all of our contacts, in order to make the show on the fax ID in the R
I had to copy and paste the company name to the first name section for all of our contacts, in order to make the show on the fax ID in the RC desktop app. But I would like to request RC to allow the company name to also show in the caller/fax ID section as well as the first and last name section
2 votes -
Allow a "per line" option when adding details via the Contacts "notes" field
Our customer wants to be able to include via the "notes" field : the person's name , extension and email within their business contacts
When adding contacts via RC app , on the notes field of edit contact they want to be able to save the details like this example below:
Test name ext 101 - test@gmail.com
Test name ext 102 - test@gmail.com
Test name ext 103 - test@gmail.com
Test name ext 104 - test@gmail.comBut it does not let him separate each details per line instead it'll go as one line like as example below:
Test name ext 101…2 votes -
External Shared Contacts Directory - Extension
For the External Shared Contacts Directory, to add a column for extension #, next to the company main number. This allows the Admin to share extension numbers .
2 votes -
Adding the mobile number of the user in Favorites of RC App
The capability to add the mobile number of the user in the Favorites or quick contact in the RC app.
2 votes -
Download Personal Contacts on RingCentral App
There is no option to download the Personal Contacts on the RingCentral App.
2 votes
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