92 results found
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External shared directory - cannot input the same data for mobile numbers and company number
When you export the existing file, you cannot put the same data for mobile numbers and company numbers. It will give you an error unless it is a different number. Hope you can input the same number for them.
2 votes -
Sync all contacts from all sources into one contact and auto filter out any duplicate numbers in the merged contact.
Currently O365 contacts are listed a separate contact inside the RC contacts. any Merged contacts from different sources that have the same contact number get listed multiple times, these duplicate number matches should be removed.
Left side top from O365 connection, bottom is Teams/RC directory. Right side Blue arrows is primary number, Red arrow legacy dedicated fax.2 votes -
option to upload csv file and ability to segregated per file
option to upload csv file and ability to segregated per file
2 votes -
Visible Status of other Ring Central Contacts
Being able to see the status of other users would be very beneficial. Even just simple statuses like offline, online, available, away or busy would help enormously. Our old phone system let us see when other users in the system were online, available, in a call already or AFK. This feature is greatly missed by our team, as we will try to transfer calls not knowing if they will be available or not.
2 votes -
Export contact list from Polycom VVX series phone
to be able to export contacts list from the web UI of Polycom VVX series phones
1 vote -
Sync Mobile RC app and Desktop app personal contacts
I can get my apple iphone contacts on mobile app but they won't appear in the desktop app. why the two app versions can't sync contact lists seems unreal. please get it to where personal contacts from apple can be in the desktop app. went through support and they said that option doesn't exist. Thank you!
1 vote -
Quick Editing Contacts From Texting Inbox
Sometimes we need to Edit or View a contact when we are texting them or receiving a text from, You can't do this quickly in the Desktop app. You have go to Contacts, Look for the Contact then Utilize the Pencil etc.
Same process for viewing the Contact information while texting them. You can't see their information quickly.
I think the Contact Management of the Desktop App needs a lot of improvements.
1 vote -
contacts not showing up when call is forwarded to external number
we need the ringcentral saved contacts to reflect when the call is being forwarded to an external number, so we will know who is the person calling.
1 vote -
Creating contact group on admin portal but not reflecting in RingCentral App
Created a group under personal contacts but does not reflect in the Ring Central App
1 vote -
Transfering personal contacts to company contacts using admin portal
Have an option to transfer a contact from one category to another ( Example from personal to company)
1 vote -
Export/ Share RingCentral mobile app contacts
I need to export my contact list. I am using the mobile app on my iPhone and there's no option to export or share my contacts
1 vote -
Contact app preference for outgoing calls
My company uses RC on personal phones. Have a setting for each contact to preselect if RC or personal line should be used to make outgoing calls
1 vote -
filter contacts
Customer would like to have the option to filter out his contacts from the RingCentral app. Filter in terms of the contacts that came directly from his phonebook and also a filter to sort out the ones that he saved directly from the RingCentral application
1 vote -
Ability to change the rate center of a number.
Ability to change the rate center of a number.
1 vote -
Contacts/Address book.
I see where we can create a "team" in the contacts section, which allows you to invite members from work. What about the ability to create groups for just your regular contacts? I'm a recruiter and it'd be handy to have my candidates listed under groups such as "On assignment" or even by skills like "machine operators" or "warehouse workers".
1 vote -
let us add or remove the "middle name" info to the name column in the call log
Let us add or remove the "middle name" info to the name column in the call log. When using the desktop app the middle name info is shown in the call log. When using the web admin portal and associated extension, the call log only shows the first and last names. I understand not everyone will want to have the middle name listed in the call log, so if we could more easily add or remove the contact info we want listed in the call log that would be great.
1 vote -
Add Emergency Numbers like 911 using External Shared Directory
Add Emergency Numbers like 911 using External Shared Directory
1 vote -
Quick Contact Edit
Sometimes we need to do an Edit on a contact after an incoming call, but we can't just click on the call log and do a quick edit, we have to go to the contacts list, search for the contact and then edit.
Adding an Edit option on the call log when the contact is already added to the list of contacts will minimize data entry.
1 vote -
David 5308231864
contacts we need an option to give custem ID as aposed to option only Mobile, Buissness, Home Company , Fax ,Assistent, Car, other.
1 vote -
Access external contacts via ric phone app
imported contacts using shared directory using admin portal
visible on RingCentral phone installed on desktop
Be able to use HUD using external contacts1 vote
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