123 results found
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Ability to have different caller id name to a different numbers on the account
Ability to set different caller id name to a different number on the account based on the business needs.
2 votes -
Contact Center Routing Number in the RC App directory
Have Contact Center Routing Number (numbers not assigned to a user, call queue, IVR etc) be seen as Account Contact numbers in the RC App. The only ones that you will see in your Contacts are numbers that are assigned to an extension (user, call queue, IVR etc).
2 votes -
Customer would like to have their nick name as caller ID instead of Full Name (internal calls)
Customer would like to have their nick name as caller ID instead of Full Name when doing internal calls.
2 votes -
Sync all contacts from all sources into one contact and auto filter out any duplicate numbers in the merged contact.
Currently O365 contacts are listed a separate contact inside the RC contacts. any Merged contacts from different sources that have the same contact number get listed multiple times, these duplicate number matches should be removed.
Left side top from O365 connection, bottom is Teams/RC directory. Right side Blue arrows is primary number, Red arrow legacy dedicated fax.2 votes -
option to upload csv file and ability to segregated per file
option to upload csv file and ability to segregated per file
2 votes -
Visible Status of other Ring Central Contacts
Being able to see the status of other users would be very beneficial. Even just simple statuses like offline, online, available, away or busy would help enormously. Our old phone system let us see when other users in the system were online, available, in a call already or AFK. This feature is greatly missed by our team, as we will try to transfer calls not knowing if they will be available or not.
2 votes -
Bullhorn Mobile Contacts
Customer can see their Bluehorn Contacts via the RingCentral desktop/web app. However, they are expecting to view the Bluehorn Mobile Contacts via the RingCentral mobile app, as well.
1 vote -
Global Address Book
Currently, when users connect their RingCentral app's Contact Directory to Microsoft 365 using their company email addresses, all users within the Entra Hybrid Tenant are imported into the Global Address List (GAL). This behavior is undesirable as it exposes internal users to all employees, including those without direct communication needs.
Implement a feature that allows administrators to limit the synchronization of contacts to specific Active Directory (AD) Security Groups. This would enable the creation of a controlled GAL, ensuring that only designated users are visible to the intended audience.
By restricting the contact sync to a specific AD Security Group,…
1 vote -
Spam call - blocked
Ability to blocked potential spam caller number on one extension and will sync on another extension without blocking the number account wide.
1 vote -
delete/remove their ringcentral number for those who saved it on their phone/contacts already
delete/remove their ringcentral number for those who saved it on their phone/contacts already
1 vote -
Allow us to add a photo with each contact
I have hundreds of clients, some whom I've only met once or only online. It would be nice to be able to add a photo to their contact card so when I see them in public I can put a name to a face.
1 vote -
Number Inventory to Company Directory
The customer wants phone numbers be transferred to their Ringcentral Address book without assigning the numbers to extension users.
1 vote -
There should be an option for system recording to say the caller ID name of the caller or if the caller is on the contacts of the customer
There should be an option for system recording to say the caller ID name of the caller
1 vote -
1 vote
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External Shared Contacts Directory - Extension
For the External Shared Contacts Directory, to add a column for extension #, next to the company main number. This allows the Admin to share extension numbers .
1 vote -
All history or logs in contacts
The customer wants all SMS logs and history to be displayed when they click on a contact in their RingCentral app.
1 vote -
Include RingCentral Teams in Teams RingCentral Plugin Contacts
In the RingCentral app in Contacts, you can create teams and view members' statuses. For some reason in the RingCentral Teams Plugin, this option is not available. Would be great to be able to view those teams in the plugin as well.
1 vote -
Exclude company contacts from being screened.
Callers will be asked for their name when call screening is enabled and the caller is not in the contact list. This feature only works for external calls and not for company contacts. Is there a way to exclude company contacts from being screened?
1 vote -
external shared contacts
Ability to include other information when adding external contacts.
1 vote -
App contact sync to Personal phone contacts
Would like to transfer all contacts from ring central app onto personal phone and add a new contact either on RC or their personal phone it gets automatically added to one of the other.
1 vote
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