11055 results found
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Enable the user the ability to turn features like text messaging OFF
I do not want to receive text messages on my cell phone and in ring central, especially from personnel not from within my organization.
1 vote -
Unable to retrieve LOGS (CALL/SMS), FAXES & Voice messages after account migration
The customer did migration and did not know that after that it would wipe up the information of the lines like call logs, SMS.
1 vote -
Update Phrasing for Bugs
Some users may be under the understanding that it was more for bugs, not to open support cases with Customer Care.
1 vote -
Super admin can make them self as an admin of a specific group
Super admin can make them self as an admin of a specific group without asking the admin of the teams/group to make them as an admin.
3 votes -
Single click to Send Text please
The unified Inbox is a good idea. Now, however, to send a text, there's an extra click for something we do dozens of times a day:+ to send new messageup comes menu: Send new text/Send new faxI will never send a FaxIt's a step backwards to have to choose from this menu rather than directly opening up a new text messageEither:replace + w/ 2 icons +Text, +Fax to eliminate the menuwhen user selects the Text Inbox and hits + from there, New Text Message should be assumedFax Inbox should mimic this behavior for faxesThank you.
4 votes -
Looking to arrange HUD by Dept/group
It would also be nice if we could arrange our HUD by Dept so we can quickly identify our teams.
98 votes -
Absolute session timeout: Create a security feature in service web that allows admins to force users to authenticate every X number of days
Use Case: The CISO is working with security auditors and regulators to ensure their UCaaS platform adheres to security best practices. The security regulators and auditors want to ensure users are being forced to authenticate in the RingCentral app(s) at least once every 90 days.Current problem: RingCentral does not provide a way for basic authentication users or SSO users to be forced to authenticate after a defined number of days. Impact: The CISO is displeased and annoyed with how RingCentral security works. The customer is exploring paying for the development of a custom integration into RingCentral that would disable and…
2 votes -
Delegate user access to call logs of users they are monitoring
delegates should have access to the missed call logs of the user extension that they are monitoring
2 votes -
call recording
There should be an option to keep the recording for more than 90 days. Sometimes customers visit us back, and in case of some cases, we have to take out recording for last six months too. There must be an option either to transfer the call recording through FTP or save the recording for at least two years minor maximum of 2 years.
29 votes -
keep default fax cover for RC desktop app even after logging out
keep default fax cover for RC desktop app even after logging out
1 vote -
* key for Operator extension
We would like to have a feature to assign * key to the operator extension
1 vote -
Number Porting: instead of multiple emails to only confirm there is a port in please make this one summary email
It seems everyday we get an email telling us the same thing for all of our ports even if nothing changed. I would recommend only sending an email when something changes or maybe one email with all the outstanding ports and make the subject line “summary”.
1 vote -
Number Porting: Scheduled port date is not updated in the port request
Having the scheduled port date on the portal would be helpful to be able to address the ones that are scheduled sooner but, again, I have to click on each one to figure out when they are scheduled.
1 vote -
Number Porting: confirmed port date is not updated in the portal
When you get approval from the carrier for the port this arrives in an email but the portal is not updated. I need to search out the email when looking at the portal to figure what is really happening.
1 vote -
Text Message from Tmobile received broken,cut off or jumbled
RingCentral supports at this time only UDH concatenation hence most of the multipart messages from TMO to 10dlc numbers will come as individual messages rather than one long text as well and sometimes these messages will be out of order. T-Mobile customers may have to break these messages up when sending them to RingCentral.
1 vote -
Manage Call Handling on RC App.
Customer should be able to manage the call handling when logged in using the admin on the app, to be able to modify the Ring Groups and Ring settings as well.
1 vote -
Script to Update or Install RingCentral app
Submitting this feature to have an option for a script to install an update for RingCentral desktop app
1 vote -
Call RingCentral user extension to join video meeting
Your on a Video Meeting and you want to add someone directly to the meeting. An option to call an extension would be great.
4 votes -
Use existing in use call queue number as outgoing caller ID as a pull down selection
We would like to be able to use the call queue phone number so agents can present the hunt group number instead of theirs. It would allow return callers to hit the call queue with multiple agents instead of limiting to an agent who may not be working that day or busy.
2 votes -
Setting to remove "Apps" from RC App for specific Roles and/or Templates
The customer would like to have the option to create a Role/Template to be able to remove the Apps in our RingCentral App. The customer wanted to stop the User from installing apps.
2 votes
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